Samsung SDS

What Samsung SDS does

Samsung SDS is the IT services subsidiary of Samsung Group, established in 1985 and publicly listed on the Korea Exchange (KRX:018260). The company delivers enterprise technology solutions spanning AI transformation (AX), cloud services, enterprise mobility management, digital logistics, and managed services, serving customers in manufacturing, financial services, logistics, public sector, and defense across 36+ countries. Its technology stack comprises proprietary platforms including FabriX (AI agent orchestration over enterprise data lakes, with v1.7 in June 2026 and v2.0 in October 2026), Brightics AI/ML and Brightics Data Hub (predictive analytics), Brity Copilot and Brity Works (generative AI collaboration), Brity Automation (RPA), Caidentia (AI-powered procurement and supplier relationship management), Zero Touch Mobility (ServiceNow-native mobile device lifecycle management), Cello Square (digital logistics), and Nexplant MES (manufacturing execution). Integration reach spans ServiceNow, Microsoft Intune, Samsung Knox, AT&T and Verizon carrier procurement, AWS/Azure/GCP via multi-cloud security monitoring, and frontier AI providers OpenAI and Anthropic.

Samsung SDS generates revenue across four streams: IT services and consulting (digital transformation, cloud migration, SAP implementation), managed services (cloud, security, mobility, data), software platforms and solutions (subscription/licensing of proprietary products), and logistics services (4PL, freight forwarding, warehousing, e-commerce logistics via Cello Square and 52 branches across 36 countries). Distribution is a direct enterprise sales motion supplemented by ServiceNow Store listings, channel partnerships with carriers (AT&T, Verizon, Rogers Business), and strategic alliances with ServiceNow, OpenAI, Anthropic, XBOW, Tatum Security, and Emro. Pricing is quote-based under multi-year enterprise contracts; no public price list is disclosed.

The customer base combines Samsung Group affiliates (Samsung Electronics Device Solution Division, Samsung Card, Samsung Life Insurance, Samsung C&T, Samsung Heavy Industries, Samsung Electro-Mechanics) with external enterprises including Seoul Metro, Harim Group, Woori Bank, and Korea Securities Depository. Samsung SDS holds Gartner Magic Quadrant positions in RPA for six consecutive years (2020-2025) and Data Center Outsourcing/Hybrid Infrastructure Managed Services, IDC MarketScape Major Player designations for AI-Enabled Procure-to-Pay and Source-to-Pay (2025), ServiceNow Best Partner of the Year awards (Worldwide and America 2024; APAC Rising Star 2026), Brand Finance #14 most valuable global IT services brand (2025), and a MSCI ESG AA rating.

Name

Samsung SDS

Legal name

Samsung SDS America, Inc.

Website

https://samsungsds.com

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Samsung SDS is the IT services subsidiary of Samsung Group, providing AI transformation, cloud, enterprise mobility management, and digital logistics solutions to enterprises globally. It serves manufacturing, financial services, logistics, and public sector clients across 36+ countries via proprietary platforms and managed services.

Ownership category

akta.pro rank

Product category

Enterprise IT Services & AI Software Platforms

NAICS

Communications Equipment Manufacturing (3342), Computer Storage Device Manufacturing (334112), Computer and Electronic Product Manufacturing (334)

SIC

Computer Communications Equipment (3576), Electronic Computers (3571), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

SD-WAN Services (Managed & Co-Managed) (HDAIAFAB)

akta.pro secondary industries

WAN Management & SD-WAN Orchestration (HDAFAMAI), SDN Controllers & Policy Automation (Campus/DC/WAN) (HDAFAGAC), Enterprise LAN/WAN & SD-WAN Services (BPAEAEAD), Enterprise Branch Routing (SD-WAN/Edge Routers) (HDAFABAA)

Keywords

• Enterprise IT services
• Cloud transformation solutions
• Enterprise mobility management
• AI business platforms
• Digital logistics services

Headquarters

HQ city

Ridgefield Park

HQ country

United States

HQ region

North America

Offices10 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. IT Services and Consulting: Professional services including digital transformation consulting, cloud consulting and implementation, SAP implementation services, and industry-specific solutions. Revenue derived from project-based engagements, retainer contracts, and managed service agreements.
2. Managed Services: Ongoing managed services for cloud operations, security, data, and enterprise mobility. Includes managed security services, FinOps, managed cloud services, and managed mobility services.
3. Software Platforms and Solutions: Licensing and subscription revenue from proprietary platforms including FabriX, Brightics AI, Brity Automation, Caidentia, Zero Touch Mobility, and enterprise software solutions.
4. Logistics Services: 4PL (Fourth Party Logistics), freight forwarding, warehousing and distribution, e-commerce logistics, and IT-based logistics services through Cello Square platform.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Samsung SDS provides enterprise IT services and proprietary software platforms focused on AI transformation, cloud modernization, enterprise mobility management, and digital logistics. Its offerings include the FabriX AI orchestration platform, Brightics AI/ML and data analytics, Brity Copilot and Automation, Zero Touch Mobility (native to ServiceNow), Caidentia for AI-powered procurement, Cello Square for digital logistics, and Nexplant MES for manufacturing. It also delivers consulting, managed services, and global logistics (4PL) to large enterprise and government customers.

Product overview

Samsung SDS offers an integrated portfolio of enterprise technology solutions organized around AI transformation (AX), cloud services, enterprise mobility, and digital logistics. The core offerings include: FabriX as the AI-native orchestration platform (linking Brightics AI, Brity Copilot, and Brity Automation); Brightics suite for machine learning and data analytics; Zero Touch Mobility (ZTM) for mobile device lifecycle management native to ServiceNow; Caidentia for AI-powered procurement; and Cello Square for digital logistics. The portfolio spans AI services, cloud transformation, managed services, enterprise mobility, security, and supply chain management, positioning Samsung SDS as a comprehensive enterprise IT solutions provider enabling AI-native transformation across Korean and global enterprises.

Differentiator

Problem solved

Functional benefit

Products and services

• Zero Touch Mobility (ZTM) Enterprise mobile device lifecycle management solution natively integrated with ServiceNow, hyper-automating procurement, deployment, enrollment, support, and decommissioning of iOS and Android devices across enterprise fleets. Targeted at large enterprises with mobile workforces.
• FabriX

Quantifiable outcome

• 50% reduction in overall support expenses by eliminating manual tasks
• +4 more outcomes

Named customers12 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability9 records

Feature8 records

Partnerships

Nine partnerships are on record, tiered core, minor and regional.

• AnthropiccoreTechnology or Integration · 22 June 2026Samsung SDS has partnered with Anthropic for Claude AI deployment across Korean enterprises. Claude has overtaken ChatGPT in South Korea's paid generative-AI market. Samsung SDS is deploying Claude Code across their organization for software development, knowledge work, and enterprise operations.
• OpenAI KoreacoreStrategic or Co-development Partner · 29 May 2026OpenAI Korea delivered a keynote at Samsung SDS's AX Summit on ChatGPT Enterprise applications in enterprise environments. Partnership focuses on enterprise AI transformation using generative AI capabilities.
• DunamucoreStrategic or Co-development Partner · 28 May 2026Samsung SDS (along with Samsung Securities and Samsung Card) acquired a combined 4% stake in Dunamu, operator of Korea's largest cryptocurrency exchange Upbit. Samsung SDS will combine its IT and AI capabilities with Dunamu's blockchain operations for tokenized securities, AI-enabled digital finance, and crypto payment services.
• EmrominorStrategic or Co-development Partner · 1 May 2026Samsung SDS co-developed Caidentia AI-based supplier relationship management platform with Emro. Caidentia attracted strong interest at Gartner Supply Chain Symposium/Xpo 2026 in Orlando and Barcelona, with contracts signed with three major US firms in high-tech, electronics manufacturing services, and HVAC sectors.
• Rogers BusinessregionalChannel Partner/ Reseller/ Distributor · 1 March 2026Samsung SDS and Rogers Business partnered to transform enterprise mobility in Canada. The partnership expands enterprise mobility and connectivity solutions to help Canadian organizations manage mobile devices and operations more efficiently.
• Korea Securities DepositorycoreImplementation/ SI/ Consulting Partner · 1 January 2026Samsung SDS has been contracted by the Korea Securities Depository to build a token securities management platform connecting existing systems to blockchain-based data. The platform targets launch before February 2027 to achieve integration with existing electronic securities account systems as part of South Korea's tokenized securities framework.
• OpenAIcoreChannel Partner/ Reseller/ Distributor · 1 December 2025Samsung SDS signed a December 2025 reseller partnership with OpenAI, becoming the first Korean entity authorized to resell and manage ChatGPT Enterprise for other businesses. This creates a local distribution channel for OpenAI in Korea as part of Samsung's company-wide deployment of ChatGPT Enterprise to 270,000+ employees.
• ServiceNowcoreStrategic or Co-development Partner · 1 March 2025Samsung SDS is a premier ServiceNow partner with Zero Touch Mobility natively built into the ServiceNow platform. Won ServiceNow Best Partner of the Year awards in Worldwide and America regions in 2024, and Rising Star Partner of the Year APAC in 2026. ZTM enhances Hardware Asset Management capabilities within ServiceNow.
• AT&T and VerizonregionalChannel Partner/ Reseller/ Distributor · 1 January 2025ZTM supports automated device procurement from carriers including AT&T and Verizon, enabling organizations to source devices directly through the platform when company inventory is unavailable.

Scale indicators11 records

Recent moves6 records

Expansion highlights8 records

Direct peers

• LG CNS: LG CNS is the IT services subsidiary of LG Group in South Korea, providing cloud, AI, ERP, and digital transformation services to enterprise clients — directly comparable to Samsung SDS as a chaebol-affiliated IT services firm competing for similar Korean enterprise customers and similar global delivery work.

Broad incumbents

• Infosys: Infosys is a major global IT services firm with strong SAP, cloud, AI, and managed services practices. Samsung SDS competes with Infosys for enterprise digital transformation and SAP implementation work across APAC and globally.
• Wipro: Wipro is a global IT services firm with strong cloud, AI, and enterprise transformation practices. Samsung SDS competes for global enterprise digital transformation deals, particularly in manufacturing and financial services verticals.
• Tata Consultancy Services (TCS): TCS is one of the largest global IT services firms, with deep capabilities in cloud, AI, ERP (including SAP), and managed services across financial services, manufacturing, and logistics verticals — directly competing for enterprise digital transformation mandates.
• Capgemini: Capgemini is a global IT services and consulting firm with strong cloud, AI, and digital engineering practices, particularly in Europe. Samsung SDS competes with Capgemini in multinational enterprise transformation deals.
• NTT Data: NTT Data is a major global IT services firm, particularly strong in APAC and Japan, providing cloud, AI, SAP, and managed services. Samsung SDS competes with NTT Data for APAC enterprise customers and global SAP/cloud transformation deals.
• Cognizant: Cognizant is a major IT services firm with deep capabilities in digital transformation, cloud, AI, and managed services. Samsung SDS competes with Cognizant for enterprise IT modernization and managed services contracts globally.
• IBM Consulting: IBM Consulting provides enterprise IT services including cloud (OpenShift), AI (watsonx), and managed infrastructure services. Samsung SDS competes with IBM in cloud transformation, AI implementation, and managed services for large enterprise customers.
• Accenture: Accenture is the largest global IT services and consulting firm, offering cloud transformation, AI, managed services, and industry solutions across all major verticals. Samsung SDS competes with Accenture's Korean practice and in multinational enterprise deals globally.
• HCL Technologies: HCL Technologies is a global IT services firm with strong infrastructure services, cloud, and digital transformation capabilities. Samsung SDS competes with HCL in managed infrastructure services and enterprise cloud transformation.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/samsungsdsa
• YouTubeyoutube.com/channel/UCgpS9Ypcs6KMNyHRZImGwBw
• Facebookfacebook.com/SamsungSDSA
• LinkedInlinkedin.com/company/samsung-sds

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments7 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Samsung SDS