Central Boston Elder Services

What Central Boston Elder Services does

Central Boston Elder Services, Inc. (CBES) is a Massachusetts-incorporated non-profit founded in 1974 that operates as one of 24 Aging Services Access Points (ASAPs) under contract with the Massachusetts Executive Office of Elder Affairs and MassHealth. CBES is the only Minority Business Enterprise (MBE) among the state's 24 ASAPs and forms part of the Boston Consortium alongside Boston Senior Home Care and Ethos. The organization is governed by a board with 51% elder representation and serves Boston-area seniors aged 60+ and individuals with disabilities aged 16+ across neighborhoods including Roxbury, Mission Hill, South End, North Jamaica Plain, North Dorchester, Allston, Brighton, Fenway, and Back Bay.

CBES delivers its services through an integrated suite of programs including Home Care, Clinical Assessment Eligibility (CAE) screenings, the Community Transition Liaison Program (CTLP) for nursing facility discharge, Elder Protective Services, Elderly Housing (Catherine Hardaway Residences, 57 units; Dudley Elderly Housing Development, 57 units), Nursing Services, Options Counseling, One Care Plans (for dual-eligibles ages 21-64), Senior Care Options (SCO) coordination, the Boston Allied Partner program (LTSS for MassHealth members ages 3-64), Veteran-Directed HCBS, the Computer Lab digital literacy program, Project Bread food assistance, Little Necessities, Residence Service Coordination across 10 Boston Housing Authority buildings, and the Centenarian Society of Boston. CARF accreditation validates compliance with human services standards.

CBES's business model is contract- and grant-driven: services are provided at no cost to eligible consumers regardless of insurance coverage, with revenue generated primarily through government contracts (EOEA, MassHealth, VA, BHA, 6 SCO health plans), private foundation grants, and individual/corporate donations. Service delivery is executed through a combination of in-house care managers, nurses, options counselors, and protective services staff, supplemented by a contracted provider network of 70+ vendors (e.g., 2life Community, Bayada, Hebrew Seniorlife). The organization supports 101-250 employees and operates from a single headquarters at 2315 Washington St., Boston, MA, reaching consumers through community outreach, healthcare referrals, and a multilingual website (9 languages).

Name

Central Boston Elder Services

Legal name

Central Boston Elder Services, Inc.

Website

https://centralboston.org

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

101–250 employees

Short description

Central Boston Elder Services is a non-profit Aging Services Access Point providing free home care, protective services, housing, and care coordination to seniors aged 60+ and individuals with disabilities aged 16+ across Boston neighborhoods, funded primarily by Massachusetts state agencies.

Ownership category

akta.pro rank

Product category

Aging and Disability Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Other Residential Care Facilities (6239)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082), Services-Health Services (8000)

akta.pro primary industry

Care Navigation & Service Coordination (Medical, Social, Community) (HSABAIAB)

akta.pro secondary industries

Elder Services & Aging Support (BPAGAEAF), Chronic Care & Complex Care Management (HSABAIAD)

Keywords

• Aging services access
• Home care services
• Disability assistance
• Elder protective services
• Elderly housing programs

Headquarters

HQ city

Boston

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Government Funding: Primary funding from Massachusetts Executive Office of Elder Affairs (EOEA) and MassHealth to administer homecare and special programs for seniors and disabled individuals. CBES is one of 24 Aging Services Access Points contracting with the state.
2. Donations and Charitable Contributions: Individual and corporate donations supporting unmet needs such as medical equipment, housing assistance, and emergency support for low-income clients
3. Foundation and Grant Support: Funding from private foundations and local community organizations supporting specific programs and initiatives

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Central Boston Elder Services operates as a non-profit Aging Services Access Point (ASAP) administering home care, nursing, protective services, housing, nutrition, caregiver support, and clinical assessment programs for seniors aged 60+ and individuals with disabilities aged 16+ in the Boston area. Services are delivered through care managers who conduct home assessments and develop personalized care plans, with a network of 70+ contracted provider agencies. The organization coordinates long-term services and supports through state contracts with the Massachusetts Executive Office of Elder Affairs and MassHealth.

Product overview

Central Boston Elder Services (CBES) operates as an Aging Services Access Point (ASAP) offering a comprehensive suite of eldercare and disability services. The organization provides home-based care, housing assistance, protective services, and community support programs. Key services include Home Care for daily activity assistance, Computer Lab for digital literacy, Clinical Assessment Eligibility for MassHealth screenings, Community Transition Liaison Program for nursing facility discharge, Elder Protective Services, Elderly Housing (Catherine Hardaway Residences and Dudley Elderly Housing), Nursing Services, One Care Plans and Senior Care Options for coordinated healthcare, Options Counseling for decision support, Project Bread for food assistance, Veteran-Directed HCBS, and the Centenarian Society of Boston honoring seniors aged 100+. The organization also provides disability assistance services, caregiver support, and residence service coordination across 10 Boston Housing Authority buildings.

Differentiator

Problem solved

Functional benefit

Products and services

• Home Care Comprehensive home care services providing assistance with daily activities including bathing, dressing, meal preparation, medication management, and light housekeeping for seniors and individuals with disabilities in the Boston area.
• Computer Lab Digital literacy program offering computer classes and workshops for seniors, teaching internet basics, web browsing, email usage, internet safety, and app usage through an expertly crafted curriculum.
• Boston Allied Partner Long-Term Support Services coordination program connecting MassHealth members aged 3-64 with home and community-based services including adult foster care, personal care attendants, and housing resources.
• Clinical Assessment Eligibility (CAE) Clinical eligibility determination services conducting assessments for MassHealth screenings including Adult Day Health and nursing facility eligibility.
• Community Transition Liaison Program (CTLP) Support program helping nursing facility residents transition back to the community through discharge planning coordination and connection to state programs.
• Elder Protective Services Adult Protective Services program assisting individuals aged 60+ who are at risk, addressing self-neglect, caregiver neglect, physical abuse, psychological abuse, emotional abuse, sexual abuse, and financial exploitation.
• Elderly Housing Supportive housing programs including Catherine Hardaway Residences (57 units) and Dudley Elderly Housing Development (57 units) for low-income seniors, addressing the elder housing crisis.
• Little Necessities Assistance fund providing canes, rollator walkers, clothing, microwave ovens, vacuum cleaners, beds, recliner chairs, and power lift chairs to elderly clients aged 60+ and persons with disabilities.
• Nursing Services Home care nursing services and Clinical Assessment and Eligibility Program managing compliance for Adult Day Health, Adult Foster Care, Group Adult Foster Care, and Frail Elder Waiver programs.
• One Care Plans Coordinated health plans for adults aged 21-64 providing MassHealth and Medicare benefits including behavioral health services and community support, contracted with Commonwealth Care Alliance and Tufts Health Unify.
• Options Counseling Person-centered decision support process providing unbiased information about long-term services and supports for seniors aged 60+, persons with disabilities, and caregivers.
• Project Bread Elder Hunger Prevention Project providing up to two $30 grocery store gift cards per year to consumers experiencing food insecurity.
• Residence Service Coordination Service coordination provided in 10 Boston Housing Authority buildings, triaging resident issues and connecting residents to programs for personal care and mental health support.
• Senior Care Options Comprehensive health plans for seniors aged 65+ covering Medicare and MassHealth services, contracted with United Health Care, Senior Whole Health, Commonwealth Care Alliance, Fallon Navicare, Tufts, and Boston Medical Center.
• Veteran-Directed HCBS Home and community-based services program for eligible Veterans of any age at risk of nursing home admission, allowing veterans to direct their own in-home care including spending plan management, worker recruitment and supervision.
• Caregiver Support Resources and support services for caregivers including tips to combat fatigue, caregiver support groups, respite care information, and access to Family Caregiver Support Program.
• Disability Assistance Services Comprehensive disability assistance including homemaker services, home health aide, grocery shopping and delivery, home-delivered meals, adaptive housing, companion services, chore services, Adult Day Health, and Boston Money Management for individuals aged 16+.

Quantifiable outcome

• 57 units of supportive housing developed and operated
• +1 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Boston Senior Home CarecoreStrategic or Co-development Partner · 1 January 2024Part of the Boston Consortium - one of three Aging Services Access Points (ASAPs) serving Boston. Together they administer homecare and special programs across the city, determining consumer eligibility and contracting with providers.
• EthoscoreStrategic or Co-development Partner · 1 January 2024Part of the Boston Consortium - one of three Aging Services Access Points (ASAPs) serving Boston. Collaborates on RFP submissions and provider contracting for elder services.
• Maloney PropertiesminorOthersProperty management company managing the Catherine Hardaway Residences (57 units of supportive housing developed by CBES). Contact: 2311 Washington Street, Boston, MA 02119
• Massachusetts Executive Office of Elder Affairs (EOEA)coreStrategic or Co-development PartnerState agency that contracts with 24 ASAPs including CBES to administer programs for persons 60 years and older. Primary funding source for homecare services.
• MassHealthcoreStrategic or Co-development PartnerState Medicaid program that funds home and community-based services, nursing facility care, and special programs administered through CBES.
• Boston Housing AuthorityminorStrategic or Co-development PartnerPartnership providing Resident Service Coordination in 10 BHA buildings including St. Botolph Apartments, Patricia White Apartments, and others.
• Commonwealth Care Alliance (CCA)coreChannel Partner/ Reseller/ DistributorOne of 6 SCO plans CBES contracts with for Senior Care Options programs serving members aged 65+. CBES provides Geriatric Support Services Coordinators.
• Tufts Health UnifycoreChannel Partner/ Reseller/ DistributorOne of 6 SCO plans CBES contracts with. CBES provides Long Term Support Services Coordinators for members aged 65+.
• AgeStrong BostonminorStrategic or Co-development PartnerCity of Boston aging commission providing advocacy, community programs, nutrition, housing, and mobility solutions for seniors. CBES connects clients to AgeStrong services.
• Executive Office of Health and Human ServicescoreStrategic or Co-development PartnerState agency administering the Boston Allied Partner program for MassHealth members ages 3-64 requiring LTSS coordination.

Scale indicators3 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Boston Senior Home Care: Fellow Aging Services Access Point and Boston Consortium partner alongside CBES; jointly administers homecare and special programs across Boston neighborhoods for the same EOEA-funded population.
• Ethos: Third Aging Services Access Point in the Boston Consortium with CBES; collaborates on RFP submissions and provider contracting for elder services to the same elderly and disabled population in Boston.
• Mystic Valley Elder Services: Massachusetts ASAP operating north of Boston under the same EOEA ASAP framework, providing home care, care management, and protective services to seniors — same regulatory and operating model as CBES, different territory.
• Elder Services of the Merrimack Valley: One of the 24 ASAPs in Massachusetts, providing the same Aging Services Access Point functions (home care, options counseling, protective services) under identical EOEA contracting as CBES, just in a different geographic catchment.
• Tri-Valley, Inc. Massachusetts ASAP serving elderly and disabled populations in the Dudley/Tri-Community region with the same ASAP-designated service portfolio as CBES.
• Old Colony Elder Services: One of 24 ASAPs in Massachusetts providing area agency on aging / ASAP services — direct comparable in mission, funding model, and service mix to CBES.

Broad incumbents

• Bayada Home Health Care: Large national home health care provider and one of CBES's contracted provider-network vendors; competes for direct-pay home care but also supplies services into CBES's coordination model.
• Hebrew SeniorLife: Major Greater Boston senior services operator with housing, home care, and hospice; operates in overlapping geography and is one of CBES's contracted providers while also competing for the same elderly population.

Others

• Massachusetts Executive Office of Elder Affairs (EOEA): State-level regulator and contracting agency that designates the 24 ASAPs including CBES; defines the ASAP operating model, eligibility rules, and reimbursement that CBES's entire service model depends on.
• MassHealth: Massachusetts Medicaid agency that funds a majority of CBES's home and community-based services and SCO/One Care contracts — primary payor defining CBES's service economics.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCz7DhJf2rAE6rXMJbL9Syvw
• Facebookfacebook.com/centralbostonelderservices
• LinkedInlinkedin.com/company/central-boston-elder-services
• Instagraminstagram.com/centralbostonelderservices
• Xx.com/CBES_Connection

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds1 record

Investors1 record

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Central Boston Elder Services