Mystic Valley Elder Services
Mystic Valley Elder Services is a nonprofit Area Agency on Aging serving 20,000+ older adults, adults with disabilities, and caregivers across 11 communities north of Boston through home care, Meals on Wheels, caregiver support, protective services, and health benefits counseling.
- Company typePrivate
- Founded1975
- HeadquartersMalden, United States
- Headcount251–500
- GTM typeB2C
- OfferingServices
What Mystic Valley Elder Services does
Mystic Valley Elder Services (MVES) is a 501(c)(3) nonprofit organization founded in 1975 and headquartered at 300 Commercial Street in Malden, Massachusetts. It operates as a federally designated Area Agency on Aging (AAA) and one of 24 state-designated Aging Services Access Points (ASAPs) in Massachusetts, serving 20,000+ older adults, adults with disabilities, and caregivers annually across 11 communities north of Boston — Chelsea, Everett, Malden, Medford, Melrose, North Reading, Reading, Revere, Stoneham, Wakefield, and Winthrop — a region with more than 70,000 residents aged 60 and above. The organization delivers 13 core programs including at-home care coordination, Meals on Wheels (~3,000 meals delivered daily), caregiver support, transportation coordination, protective services, SHINE health benefits counseling, integrated MassHealth programs, behavioral health, and a Technology Access Program, supported by a 300+ person staff and 400+ volunteers.
The service model is human-mediated rather than technology-platform-driven; there is no evidence of a proprietary software product, AI/ML system, or API surface. Intake is delivered via phone (781-324-7705), email ([email protected]), online referral forms, and walk-in at headquarters. The staff provides culturally and linguistically competent service in 17+ languages, which is a significant operational differentiator in the diverse Mystic Valley region. Recent program launches (Behavioral Health, Community Transition Liaison Program, Technology Access Program in 2024) signal incremental service-line expansion within the existing geographic footprint rather than geographic growth.
Revenue is generated through a multi-stream nonprofit funding model rather than consumer pricing. Primary funding sources are federal Older Americans Act grants through the AAA designation, Massachusetts MassHealth contracts (Senior Care Options, One Care, LTSS Care Partners), and Executive Office of Aging & Independence contracts. Secondary funding includes Title III federal grants, foundation grants from Cummings Foundation, Eastern Bank Charitable Foundation, Cambridge Savings Bank Charitable Foundation, Eagle Bank, and Reading Cooperative Bank, corporate sponsorships, individual donations through the G.E.M. monthly giving program and Independence Legacy Society, and vehicle donations via the CARS program. Most services are provided at no cost to clients, with eligibility based on age (60+) and residence in the service area. The organization is governed by a Board of Directors appointed by local Councils on Aging, with a majority of members aged 60 or older.
Mystic Valley Elder Services firmographics
Firmographics- Name
- Mystic Valley Elder Services
- Legal name
- Mystic Valley Elder Services
- Website
- https://mves.org
- Company type
- Private
- Founded year
- 1975
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Mystic Valley Elder Services is a nonprofit Area Agency on Aging serving 20,000+ older adults, adults with disabilities, and caregivers across 11 communities north of Boston through home care, Meals on Wheels, caregiver support, protective services, and health benefits counseling.
- Ownership category
- akta.pro rank
Mystic Valley Elder Services industry classification
Industry- Product category
- Elder Care Services
- NAICS
- Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)
- SIC
- Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050), Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- Elder Services & Aging Support (BPAGAEAF)
- akta.pro secondary industries
- Community Resources, Social Services & Transportation Coordination (HLADALAK), Behavioral Health Adult Day Programs (Geriatric Mental Health) (HSABANAG)
Keywords
Where Mystic Valley Elder Services is headquartered
LocationHeadquarters
- HQ city
- Malden
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Mystic Valley Elder Services business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others
Revenue model
- Government Grants and Contracts: Primary funding from federal Older Americans Act through Area Agency on Aging designation, state MassHealth programs (Senior Care Options, One Care, LTSS Care Partners), and Executive Office of Aging & Independence contracts
- Title III Funds: Federal Title III grant funds administered through AAA designation for social services and nutrition services under the Older Americans Act
- Individual and Corporate Donations: Donations through various programs including G.E.M. (Giving Each Month), Independence Legacy Society planned giving, Emergency Closet, CARS vehicle donation program, and general donations
- Foundation and Corporate Grants: Grants from foundations such as Cummings Foundation, Eastern Bank Charitable Foundation, Cambridge Savings Bank Charitable Foundation, Reading Cooperative Bank, Eagle Bank, and others for specific programs
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Others | Free services for eligible individuals |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels7 records
Mystic Valley Elder Services product offering
Product offeringCore offering
Mystic Valley Elder Services is a nonprofit Area Agency on Aging that delivers an integrated portfolio of 13 core programs for older adults, adults with disabilities, and caregivers, including information and referral, at-home care coordination, Meals on Wheels, caregiver support, transportation, SHINE health benefits counseling, protective services, options counseling, integrated care programs (Senior Care Options, One Care, LTSS Care Partners), behavioral health, community transition liaison, and a technology access program. Services are provided at no or low cost to eligible residents across 11 communities north of Boston.
Product overview
Mystic Valley Elder Services operates as a unified service organization offering an integrated portfolio of 13 core programs and services for older adults, adults with disabilities, and caregivers. The services include Information & Referral, At-Home Care, Nutrition Services (including Meals on Wheels), Caregiver Support, Transportation, Health Benefits Counseling (SHINE), Healthy Aging Programs, Protective Services, Options Counseling, Integrated Care Programs (Senior Care Options, One Care, LTSS Care Partners), Behavioral Health, Community Transition Liaison Program, and Technology Access Program (TAP). These programs work together through care coordination and a network of business partners to help individuals access the support they need to live independently.
Differentiator
Problem solved
Functional benefit
Products and services
- Information & Referral Free advice and referrals from an extensive database of local, state, and national resources, connecting older adults, adults with disabilities, and caregivers to available services.
- At-Home Care Programs for older adults wishing to remain in their own homes, including in-home assessment, care plan development, and delivery of at-home and community-based services.
- Nutrition Services Healthy meal services including Meals on Wheels home delivery for homebound older adults and community dining programs providing nutritious lunches in senior centers and community settings.
- Caregiver Support Resources for family caregivers, including assessments, respite care, and education on memory loss, home safety, and accessing support services.
- Transportation
Quantifiable outcome
- 20,000+ individuals and caregivers served annually
- +2 more outcomes
Companies that use Mystic Valley Elder Services
Customer profileNamed customers1 record
Segments3 records
Ideal customer profiles3 records
Mystic Valley Elder Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Mystic Valley Elder Services partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered minor and core.
- Agero, Inc.minorLead sponsor for Spring for Independence fundraiser. Operates Giving Tree program donating holiday gifts to MVES consumers since 2013, providing over 1,000 personal gifts.
- CARS (Charitable Adult Rides & Services)minorVehicle donation partnership accepting cars, trucks, SUVs, boats, and other vehicles to support MVES mission and nutrition programs.
- Stop & Shop Bloomin' 4 Good ProgramminorMVES designated as beneficiary of Stop & Shop program in October 2022, receiving $1 donation for every qualifying bouquet purchased.
- Metro Boston Aging and Disability Resource Consortium (ADRC)corePartnership with Boston Center for Independent Living, Minuteman Senior Services, Somerville Cambridge Elder Services, and Springwell. Awarded grant from Administration for Community Living to promote COVID-19 booster vaccinations.
- Meals on Wheels AmericacoreMember of Meals on Wheels America, a national network supporting nutrition services for older adults. MVES delivers nearly 3,000 meals daily through its Meals on Wheels program.
- USAgingcoreMember of USAging, the national association representing Title VI Native American aging programs and aging services providers.
- Inform USAcorePlatinum member of Inform USA, the national professional organization for information and referral services.
- Mass Aging AccesscoreMember of Mass Aging Access, a network of all aging service agencies in Massachusetts.
- Local Councils on Aging (11 communities)corePartnership with Councils on Aging in all 11 service area communities for service delivery, outreach, and board member appointments.
- Area HospitalscoreCollaboration with area hospitals for care transitions, Community Transition Liaison Program, and coordinated care.
Scale indicators7 records
Recent moves7 records
Expansion highlights5 records
Mystic Valley Elder Services competitors and assessment
Company assessmentDirect peers
- Greater Lynn Senior Services: Massachusetts ASAP serving Lynn, Saugus and surrounding North Shore communities with the same federally mandated at-home care, nutrition, and case-management service portfolio.
- Springwell: Massachusetts ASAP serving Brookline, Newton, Waltham, Watertown and Weston with similar Aging Services Access Point, care management, and protective services offerings. ADRC consortium partner with overlapping service scope.
- Minuteman Senior Services: Massachusetts ASAP serving 12 communities in the Minuteman region with comparable home care, meals, and care-coordination programs. Partner in the Metro Boston Aging and Disability Resource Consortium alongside MVES.
- BayPath Elder Services: Massachusetts ASAP serving MetroWest communities with same home-care, nutrition, and protective service mandate. Comparable 501(c)(3) nonprofit structure and MassHealth contract portfolio.
- Bristol Elder Services: ASAP serving Bristol County in southeastern Massachusetts with comparable home care, nutrition, caregiver support, and protective service programs for older adults and persons with disabilities.
- Elder Services of the Merrimack Valley: ASAP serving the Merrimack Valley region of Massachusetts with parallel home care coordination, caregiver support, and protective services programs for the 60+ population.
- Coastline Elderly Services: Massachusetts ASAP serving greater New Bedford with AAA-designated home care, nutrition, and case management programs — directly analogous organizational structure and revenue model.
- Somerville Cambridge Elder Services: Adjacent Aging Services Access Point serving Somerville, Cambridge and surrounding communities with the same at-home care, nutrition, caregiver support and protective services model. Most directly comparable Massachusetts ASAP peer and ADRC consortium partner.
- SeniorCare Inc. ASAP serving Gloucester, Beverly and the Cape Ann region of Massachusetts with comparable elder services delivery model, MassHealth contracts, and AAA designation.
Others
- Mass Aging Access: Massachusetts association of all 24 ASAPs providing advocacy, training, and shared services. Not a direct operator but an industry-association peer with deep insight into MVES's operating environment.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Mystic Valley Elder Services social profiles
Digital presenceMystic Valley Elder Services compliance and trust
Trust signalCompliance6 records
Mystic Valley Elder Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Mystic Valley Elder Services leadership team
Management profileNumber of profiles
Profiles14 records
Mystic Valley Elder Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Mystic Valley Elder Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Mystic Valley Elder Services
What does Mystic Valley Elder Services do?
Mystic Valley Elder Services is a nonprofit Area Agency on Aging that delivers an integrated portfolio of 13 core programs for older adults, adults with disabilities, and caregivers, including information and referral, at-home care coordination, Meals on Wheels, caregiver support, transportation, SHINE health benefits counseling, protective services, options counseling, integrated care programs (Senior Care Options, One Care, LTSS Care Partners), behavioral health, community transition liaison, and a technology access program. Services are provided at no or low cost to eligible residents across 11 communities north of Boston.
Is Mystic Valley Elder Services a public or private company?
Mystic Valley Elder Services is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Mystic Valley Elder Services founded?
Mystic Valley Elder Services was founded in 1975. It employs 251 to 500 people.
Where is Mystic Valley Elder Services based?
Mystic Valley Elder Services is headquartered in Malden, United States, in the North America region.
How does Mystic Valley Elder Services make money?
Four revenue lines are on record. Government Grants and Contracts are the primary driver. The others are title III Funds, individual and Corporate Donations and foundation and Corporate Grants.
Who are Mystic Valley Elder Services's main competitors?
Direct peers on record are Greater Lynn Senior Services, Springwell, Minuteman Senior Services, BayPath Elder Services, Bristol Elder Services, Elder Services of the Merrimack Valley, Coastline Elderly Services, Somerville Cambridge Elder Services and SeniorCare Inc.. Mass Aging Access is listed as an others.
Does Mystic Valley Elder Services have an API?
No public API is recorded for Mystic Valley Elder Services.
What industry is Mystic Valley Elder Services in?
Mystic Valley Elder Services's product category is Elder Care Services. Its primary akta.pro industry code is BPAGAEAF, Elder Services & Aging Support, with a secondary code of HLADALAK, Community Resources, Social Services & Transportation Coordination. Its NAICS code is 624120 and its SIC code is 8300.