Xtel Communications

Name

Xtel Communications

Legal name

Xtel Communications, Inc.

Website

https://xtel.net

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Managed Telecommunications Services

NAICS

Wired Telecommunications Carriers (517111), Telecommunications (517), Wired and Wireless Telecommunications (except Satellite) (5171)

SIC

Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899)

akta.pro primary industry

SMS/RCS Messaging Platforms (BPAMACAF)

Keywords

• Managed telecommunications services
• Unified communications (UCaaS)
• Managed cybersecurity services
• Network connectivity solutions
• Fiber optic CLEC carrier

Headquarters

HQ city

Mount Laurel

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Managed Telecommunications Services: Recurring monthly revenue from managed telecommunications services including voice, unified communications, network connectivity, and security. Billed monthly based on service tier and usage metrics such as users, endpoints, mailboxes, channels, and call paths.
2. Cybersecurity Services: Subscription-based cybersecurity offerings including SOC as a Service, Managed XDR/EDR, and managed firewall services. Priced based on usage metrics like endpoints and users.
3. Cloud/UCaaS Services: Cloud-based unified communications services with monthly recurring charges. Usage-based billing for excess usage beyond contracted quantities.
4. Professional Services: Installation, labor, and time-and-materials services for service implementation and support.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

Xtel Communications is a facilities-based CLEC that delivers managed voice, unified communications, network connectivity, and cybersecurity services to organizations in education, healthcare, government, legal, and general business. Its portfolio centers on the proprietary MaX UC platform (unified communications), FlexPoint calling integration for Microsoft Teams/Zoom/Webex, managed XDR/EDR and AI-powered SOC, plus SD-WAN, internet, 5G/LTE, and WiFi connectivity, all delivered from three geo-redundant data centers.

Product overview

Xtel Communications is a facilities-based telecommunications, cloud, and cybersecurity company offering a comprehensive portfolio of solutions designed for businesses across education, healthcare, government, legal, and general business sectors. The product architecture consists of three core pillars: Cybersecurity Solutions (SOC as a Service, Managed XDR, Managed EDR, Managed Firewall, DDoS Mitigation, Penetration Testing, and Cybersecurity Awareness Training), Network Solutions (Internet, SD-WAN, 5G/LTE Connectivity, and WiFi), and Voice + Unified Communications (UCaaS via MaX UC platform, Collaboration, Emergency Mass Comms, Hosted Fax, Mobility, SIP Trunking, and POTS Replacement). The portfolio is enhanced by specialized offerings including FlexPoint for Microsoft Teams/Zoom/Webex calling integration and the CIO Program for managed cybersecurity services. The MaX UC platform serves as the core unified communications backbone, with MyPhone Connector extending its functionality into Microsoft Teams environments.

Differentiator

Problem solved

Functional benefit

Brands

• MaX UC: A hosted UCaaS service and Teams connector widget that enables customers to access MaX UC services from within Microsoft Teams UI.

Products and services

• SOC as a Service 24/7 security operations center monitoring offering for organizations that need continuous cyber threat detection and response without building an in-house SOC.
• Managed XDR Extended detection and response service providing comprehensive threat detection across email, endpoints, cloud, and network environments for organizations needing integrated threat visibility.
• Managed Endpoint Detection and Response (EDR) Managed endpoint protection service that detects and responds to threats on individual devices and endpoints for organizations seeking outsourced endpoint security operations.
• Managed Firewall Managed firewall offering providing infrastructure maintenance and 24/7 monitoring with comprehensive threat detection for organizations that need perimeter protection without dedicated in-house firewall staff.
• DDoS Mitigation Service that protects organizations from distributed denial of service attacks to prevent costly service outages and downtime.
• Network Security Comprehensive network security offering designed to mitigate cyber attacks, data breaches, and malicious software with 24/7 monitoring for organizations seeking a managed security posture.
• Internet Solutions High-speed, high-capacity, low-latency dedicated internet connectivity offering for organizations needing reliable primary or dedicated internet access without internal management overhead.
• SD-WAN Software-defined wide area network service that optimizes network management and connectivity for multi-site organizations needing intelligent traffic routing.
• 5G/LTE Connectivity Wireless business connectivity service leveraging 5G and LTE cellular networks for organizations needing primary or backup wireless links.
• WiFi Managed wireless network service for organizations that need business-grade WiFi coverage across their locations.
• Voice + Unified Communications (MaX UC) Cloud-based unified communications platform (MaX UC) providing voice, collaboration, mobility, and messaging, scaled to business needs, for organizations seeking a single hosted UC solution.
• SIP Trunking SIP trunking service that connects existing on-premises PBX systems to the cloud, providing cost-effective calling for organizations that want to keep their PBX while modernizing telephony.
• FlexPoint Calling services integration enabling organizations using Microsoft Teams, Zoom, or Webex to access secure, scalable voice capabilities within those platforms, sold to public-sector and regulated customers.
• Hosted Fax Cloud-based hosted fax service with fax-to-email functionality for organizations that need to retain fax workflows without on-premises fax hardware.
• Emergency Mass Communications Mass notification service for emergency communications to staff, students, parents, and community members, used primarily by schools, governments, and large employers.
• Mobility Mobile communication solutions enabling workforce mobility and remote access for organizations whose staff work outside the office.
• POTS Replacement Migration service that replaces traditional plain old telephone service (POTS) lines with modern cloud-based telephony for organizations looking to retire legacy copper lines.
• Cybersecurity Awareness Training Training program that educates employees on cybersecurity best practices and threat recognition, aimed at organizations seeking to reduce human-factor security risk.
• Penetration Testing Security testing service that identifies vulnerabilities through simulated cyber attacks, sold to organizations that need an external security assessment.
• Collaboration / Web Conferencing Web conferencing and collaboration tools integrated with Xtel's unified communications platform, for organizations that need online meetings bundled with their voice service.
• CIO Program Fully managed cybersecurity program for organizations with lean IT teams that bundles managed detection and response, email security, vulnerability scanning, and incident response to address compliance, insurance readiness, and operational resilience, launched November 2025.

Quantifiable outcome

• 200%+ increase in Total Revenue since 2016 under current CEO
• +4 more outcomes

Named customers16 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability6 records

Feature9 records

Partnerships

Three partnerships are on record, tiered strategic and core.

• AppDirectstrategicChannel Partner/ Reseller/ Distributor · 30 May 2025Xtel joined AppDirect Marketplace in May 2025 to expand channel access to its communications and cybersecurity solutions for healthcare, education, and government organizations.
• Metaswitch Networks LtdcoreTechnology or IntegrationMetaswitch provides the MaX UC technology platform powering Xtel's unified communications services. Xtel resells and manages MaX UC as part of its UCaaS offerings. The partnership includes MaX UC Connector for Microsoft Teams integration.
• MicrosoftcoreTechnology or IntegrationIntegration partnership enabling FlexPoint calling services for Microsoft Teams, Zoom, and Webex. Xtel's MaX UC Connector integrates with Teams for UC services access within Teams UI.

Scale indicators8 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Vonage (Ericsson): UCaaS and communications APIs provider, now part of Ericsson, competing with Xtel on cloud voice and SIP trunking for mid-market and enterprise customers.
• Mitel: Unified communications vendor with cloud and on-prem offerings serving mid-market, education, and government buyers; competes with Xtel in UCaaS, SIP trunking, and on-prem-to-cloud migrations.
• 8x8: Public UCaaS and CX platform provider with bundled voice, video, and security offerings targeting mid-market and regulated industries, overlapping Xtel's go-to-market in education, healthcare, and government.
• Nextiva: UCaaS provider targeting SMB and mid-market with bundled voice, collaboration, and contact center; closest comparable to Xtel in segment focus and channel-led GTM.
• RingCentral: Public UCaaS leader offering cloud voice, collaboration, and contact center for SMB and mid-market, directly competing with Xtel's MaX UC and FlexPoint offerings across similar customer segments.
• GoTo (formerly LogMeIn): UCaaS and remote-work platform (GoTo Connect) targeting SMB and mid-market with bundled voice, video, and contact center, competing head-to-head with Xtel's UCaaS and collaboration suite.

Broad incumbents

• Frontier Communications: Regional fiber/telecom carrier offering internet, voice, and UCaaS to SMB and enterprise in the Northeast and Mid-Atlantic, overlapping Xtel's geographic and product footprint.
• Comcast Business: Large-scale cable/telecom provider offering internet, voice, UCaaS, and managed services to mid-market and enterprise across the U.S., including Xtel's core NJ/Mid-Atlantic footprint.

Emerging players

• Arctic Wolf: Managed detection and response / SOC-as-a-service provider delivering 24/7 security operations through a channel-led model, directly comparable to Xtel's AI-powered SOC and Managed XDR offerings.

Regional players

• Windstream Enterprise: Regional fiber and UCaaS provider focused on mid-market enterprise, government, and education in similar geographies; comparable size and vertical mix to Xtel with overlapping managed services portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/xtelcom
• YouTubeyoutube.com/channel/UCWsXseK0u-wnwDqa8mV8HcA
• Facebookfacebook.com/xtelcomm
• LinkedInlinkedin.com/company/239708

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Xtel Communications