RingCentral
RingCentral is a public cloud communications provider (NYSE: RNG) offering AI-powered UCaaS (RingEX) and CCaaS (RingCX) platforms to more than 600,000 businesses across 100+ countries, with an agentic voice AI suite (AIR, AVA, ACE, AIR Pro) targeting enterprise, mid-market, and SMB customers globally.
- Company typePublic
- Founded1999
- HeadquartersBelmont, United States
- Headcount5,001–10,000
- GTM typeB2B
- OfferingSoftware
What RingCentral does
RingCentral, Inc. (NYSE: RNG) is a publicly traded cloud communications provider founded in 1999 and headquartered in Belmont, California, with engineering hubs in Sofia, Bulgaria and Bangalore, India. The company serves more than 600,000 businesses across 100+ countries, ranging from Fortune 1000 enterprises to sub-400-employee SMBs, on a single carrier-grade voice network delivering 99.999% uptime across 46 countries with PSTN calling and Microsoft Teams Operator Connect support. The core platform combines RingEX (UCaaS — phone, SMS, team chat, video meetings, fax) with RingCX (CCaaS — omnichannel contact center with intelligent virtual agents, quality management, and workforce engagement), unified through a proprietary app and supported by an open developer platform with over 500 pre-built integrations.
The company has layered an agentic voice AI portfolio onto this communications stack: AI Receptionist (AIR) for 24/7 call answering with multi-language detection and Shopify/Calendly/WhatsApp integrations; AI Virtual Assistant (AVA) for real-time agent assistance and translation; AI Conversation Expert (ACE) for post-call analytics, scoring, and coaching; and AIR Pro (announced at Enterprise Connect 2026) — a voice-first agentic AI platform with a no-code AIR Pro Studio builder for autonomous multi-step workflows. AIR Pro for Healthcare extends this stack with HIPAA-ready architecture and 80+ native EHR integrations. RingCentral's AI capabilities are powered in part through a deep OpenAI partnership embedding GPT-5.2 frontier models directly into the voice network.
RingCentral operates a hybrid GTM motion: enterprise field sales for Fortune 1000 contracts with multi-year terms and complex global deployments; direct-to-consumer self-serve e-commerce with 12-month-free promotional offers for businesses under 400 employees; and an extensive channel partner ecosystem including Certified Delivery Partners and global service providers (Vodafone Business, AT&T, BT, T-Mobile, Telus, Spectrum Business, Cox Business, Orange Business, Optus, Frontier, Brightspeed, MCM). The business model is anchored in recurring subscription revenue (RingEX/RingCX per-seat tiers of $10-$75/user/month, with annual billing discounts of up to 33%), supplemented by hybrid consumption-based AI monetization (AIR at $49 standalone / $39 add-on), professional services, and OEM-embedded partnerships. FY2025 revenue of $2.515 billion was up 5% year over year with record FCF of $530M (+32% YoY) and GAAP operating margin of 7.8%; AI ARR surpassed 10% of total ARR and doubled YoY in Q1 2026.
RingCentral firmographics
Firmographics- Name
- RingCentral
- Legal name
- RingCentral, Inc.
- Website
- https://ringcentral.com
- Company type
- Public
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- RingCentral is a public cloud communications provider (NYSE: RNG) offering AI-powered UCaaS (RingEX) and CCaaS (RingCX) platforms to more than 600,000 businesses across 100+ countries, with an agentic voice AI suite (AIR, AVA, ACE, AIR Pro) targeting enterprise, mid-market, and SMB customers globally.
- Ownership category
- akta.pro rank
RingCentral industry classification
Industry- Product category
- Cloud Communications
- NAICS
- Telecommunications (517), Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Agents for Wireless Telecommunications Services (517122)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Computer Communications Equipment (3576), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
- akta.pro secondary industries
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), VoIP/ATA & Integrated Voice Gateways (CPE) (HDAFAIAJ), AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO), Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA), Voice Calling (VoIP) Apps (BPAMACAC)
Keywords
Where RingCentral is headquartered
LocationHeadquarters
- HQ city
- Belmont
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
RingCentral business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- Subscription Revenue (RingEX / RingCX): Recurring subscription revenue from RingEX (UCaaS business communications) and RingCX (CCaaS contact center), billed per user/seat with tiered plans and annual vs monthly billing. Q1 2026 subscription revenue was $623M (up 6% YoY), driving record GAAP operating margin of 7.8% (up 610bps YoY). FY2025 total revenue was $2.515B with subscription as the dominant recurring stream.
- AI Product ARR (AIR, AVA, ACE, AIR Pro): Usage-based / hybrid AI recurring revenue from monetized AI products including AI Receptionist (AIR), AI Conversation Expert (ACE), AI Virtual Assistant (AVA), and AIR Pro. AI-driven ARR surpassed 10% of total ARR and doubled YoY in Q1 2026, with AIR alone reaching over 11,800 paying customers (up 40% QoQ) and ACE exceeding 4,800 customers (up 144% YoY). Designed to drive expansion independent of seat count.
- Hybrid Pricing (Base + Consumption): Increasingly hybrid pricing model combining base subscriptions with consumption-based charges for AI workloads and bundled calling. Per EY research, customer service AI costs have risen from $0.04 to $1.20 per chat, pushing UCaaS/CCaaS vendors to move from simple bundle pricing to hybrid base + consumption. RingCentral has publicly adopted hybrid pricing for AI features.
- Professional Services & Customer Engagement Bundles: Revenue from Customer Engagement Bundle for Microsoft Teams, deployment and integration professional services, and customized enterprise solutions such as the Spectrum UCX with RingCentral portfolio and Cox Business Contact Center, often delivered with managed network partners.
- Capital Return Programs (Dividends & Buybacks): Returning capital to shareholders via inaugural quarterly cash dividend of $0.075/share (declared Q4 2025, payable March 16, 2026) and an expanded share buyback program announced alongside Q4 2025 results.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | AI Receptionist (AIR) standalone |
| Subscription | Monthly | 800-Works Unlimited toll-free mobile office |
| Per seat | Monthly | RingEX (UCaaS) and RingCX (CCaaS) per-seat plans |
| Freemium | Multi-year contract | Promotional RingEX free for 12 months |
| Hybrid | Pay-as-you-go | Hybrid AI consumption pricing |
| Subscription | Multi-year contract | Enterprise quote-based contracts |
Go-to-market motion6 records
Distribution channels7 records
Marketing channels10 records
RingCentral product offering
Product offeringCore offering
RingCentral provides an AI-powered agentic voice communications platform delivered as a global cloud UCaaS (RingEX) and CCaaS (RingCX) stack. It offers business phone, messaging, video meetings, team chat, AI-powered contact center, and agentic AI voice agents (AIR, AVA, ACE, AIR Pro) to over 600,000 businesses across 100+ countries with 99.999% uptime.
Product overview
RingCentral offers a unified AI-powered communications platform combining UCaaS (RingEX), CCaaS (RingCX), and agentic AI capabilities, organized as a platform-plus-modules architecture. The core flagship product is RingEX (business phone, messaging, meetings, SMS, team chat), complemented by RingCX (omnichannel AI-first contact center). On top of this foundation, RingCentral layers a portfolio of AI agents and assistants — AIR (AI Receptionist), AVA (AI Virtual Assistant), ACE (AI Conversation Expert), and AIR Pro (AI Representative, an agentic voice AI platform) — alongside the Personal AI Assistant integrated into RingEX. Specialized offerings include the Customer Engagement Bundle for Microsoft Teams, AIR Pro for Healthcare with native EHR integrations, RingCentral Events (virtual events), AI Meetings, Online Fax, and a RingCentral Platform with open APIs and 500+ pre-built integrations. The platform serves over 600,000 customers worldwide across 100+ countries with 99.999% availability.
Differentiator
Problem solved
Functional benefit
Brands
- RingEX: Business communications platform offering AI-powered calls, messages, and meetings including business phone, SMS, team chat, AI meetings, and online fax.
- RingCX
- AIR (AI Receptionist)
- AIR Pro (AI Representative)
- AVA (AI Virtual Assistant)
- ACE (AI Conversation Expert)
- RingCentral Events
- RingVideo
Products and services
- RingEX Flagship AI-powered business communications platform unifying business phone, messaging, SMS, video meetings, and team chat in a single app with built-in AI capabilities for enterprises and SMBs.
- RingCX AI-powered omnichannel contact center solution providing customer engagement across voice and 20+ digital channels with AI quality management, intelligent virtual agents, and workforce engagement management.
- AI Receptionist (AIR) 24/7 AI-powered virtual receptionist that answers, routes, and handles customer calls and FAQs with integrations to Shopify, Calendly, and WhatsApp.
- AI Virtual Assistant (AVA) AI agent that captures notes, provides real-time translations, surfaces AI-generated answers, and automates workflows during live customer interactions.
- AI Conversation Expert (ACE) Conversation intelligence platform providing automated recordings, summaries, intelligent call scoring, AI coaching, customer/deal insights, and competitive tracking deeply integrated with CRM.
- AIR Pro (AI Representative) Voice-first, omnichannel agentic AI platform for building and deploying custom AI agents with no-code AIR Pro Studio; enables autonomous multi-step actions across voice, SMS, chat, and digital channels.
- AIR Pro for Healthcare Healthcare-specific agentic voice AI platform with native integration to 80+ EHR systems (Epic, Oracle Health, Athenahealth, eClinicalWorks) and HIPAA-ready architecture.
- Customer Engagement Bundle for Microsoft Teams Bundle integrating enterprise-grade calling, AI Receptionist, AI Conversation Expert, and real-time analytics directly into the Microsoft Teams interface.
- RingCentral Events AI-powered virtual, hybrid, and in-person event platform with customizable branding, multi-session support, AI Q&A categorization, caption translation, and scaling to 100,000+ attendees.
- AI Meetings AI-powered video meeting solution with live transcriptions, summaries, recaps, highlights, AI-driven Smart Editor, and real-time translation; includes Town Halls, Rooms, and Webinars.
- Business Phone Cloud-based business phone system with 99.999% uptime, supporting local, toll-free, and international numbers across 45+ countries with inbound numbers in 105+ countries.
- 800-Works Unlimited Toll-free flat-rate mobile communications service including unlimited incoming calls, call routing, internet fax, and voicemail management for $39.99 per month.
- RingCentral Platform (APIs & SDKs) Open developer platform with APIs, SDKs, widgets, and developer tools supporting custom integrations, an App Gallery of 500+ pre-built integrations, and an Automator for no-code workflow building.
Quantifiable outcome
- 60% increase in new patient intakes and $1.7M revenue increase at Axis Integrated Mental Health using AIR
- +22 more outcomes
Companies that use RingCentral
Customer profileNamed customers49 records
Segments13 records
Ideal customer profiles6 records
RingCentral technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration13 records
AI capability12 records
Feature9 records
RingCentral partnerships and signals
Strategic signalPartnerships
28 partnerships are on record, tiered flagship, core and minor.
- Microsoft (Microsoft Teams)flagshipRingCentral launched its Customer Engagement Bundle for Microsoft Teams, integrating enterprise-grade calling, AI Receptionist, AI Conversation Expert, and real-time analytics directly into the Teams interface via Operator Connect (46 countries, 99.999% uptime). Enables customer-facing engagement without leaving Teams and targets organizations standardized on Microsoft Teams but lacking robust external communication capabilities.
- ShopifycoreRingCentral expanded its AI Receptionist (AIR) product with new integrations to Shopify, enabling it to handle order enquiries, appointment scheduling, and inbound messaging. AIR now serves over 11,800 businesses with the integration enabling end-to-end transaction execution without human involvement.
- CalendlycoreCalendly integrated into RingCentral AIR (AI Receptionist) to enable automated appointment scheduling as part of AIR's end-to-end transaction execution capability.
- WhatsApp (Meta)coreRingCentral integrated WhatsApp into its AI Receptionist (AIR) product for inbound messaging and SMS handling, enabling omnichannel AI agent experiences across voice, SMS, and WhatsApp.
- TekmetricminorTekmetric integrated RingCentral Phones into its all-in-one platform serving 14,000+ auto repair shops nationwide to surface caller context before answers. Tekmetric Phones launched at Tektonic 2026 conference in Houston with general availability targeted for early summer 2026.
- Cox BusinessflagshipCox Business launched Cox Business Contact Center in partnership with RingCentral — an AI-first, omni-channel customer engagement platform featuring AI virtual agents, automated quality management, multi-channel engagement, and CRM integrations. Designed for mid-market and growing companies to improve customer engagement, expanding RingCentral's TAM to $150 billion (per Seeking Alpha analysis).
- Spectrum Business (Charter Communications)flagshipSpectrum Business and RingCentral announced a significant expansion of their partnership to launch the Unified Customer Experience (UCX) with RingCentral portfolio, adding RingCX and ACE to Spectrum Business's offerings. The integrated solution is delivered over Spectrum's managed network, targeting mid-market and enterprise customers. The Customer Engagement Bundle signed 5,000 accounts in its opening weeks with 40% running paid AI features. Available nationwide to Spectrum Business customers in late March 2026.
- Epic SystemscoreNative integration with Epic and 80+ other electronic health record systems powers AIR Pro for Healthcare, providing HIPAA-ready architecture for automated patient access and care coordination workflows.
- Oracle HealthcoreNative EHR integration with Oracle Health as part of AIR Pro for Healthcare's 80+ EHR integrations, supporting automated patient access workflows.
- AthenahealthcoreNative EHR integration with Athenahealth as part of AIR Pro for Healthcare's 80+ EHR integrations.
- eClinicalWorkscoreNative EHR integration with eClinicalWorks as part of AIR Pro for Healthcare's 80+ EHR integrations.
- OpenAIflagshipRingCentral announced a deep integration embedding OpenAI's frontier models, including GPT-5.2, directly into its enterprise voice AI platform. The deployment spans three pillars: AI Receptionist (AIR) for call answering and routing, AI Virtual Assistant (AVA) for real-time agent assistance, and AI Conversation Expert (ACE) for post-call compliance and coaching. Financial results include Televero Health achieving $200,000 monthly revenue increase and 14% rise in appointments.
- Orange BusinesscoreRingCentral expanded with Orange Business into France and Benelux markets in March 2025, extending the UCaaS distribution footprint in Europe.
- SalesforcecoreDeep CRM integration with Salesforce Service Cloud for unified customer conversations, AI Conversation Expert, and RingCX for Salesforce; mentioned as one of 500+ pre-built integrations.
- Google WorkspacecoreIntegration with Google Workspace enables RingCentral communications to work alongside Google productivity tools as part of the 500+ pre-built integrations ecosystem.
- Vodafone BusinessflagshipGlobal service provider partner offering RingCentral as part of customized and integrated solutions. Visible in service provider logo galleries across RingCentral country websites.
- OptuscoreGlobal service provider partner offering RingCentral in Australia and other markets.
- AT&TflagshipGlobal service provider partner offering RingCentral as part of AT&T Cloud Voice solution with Mobile UC offering, integrating with Microsoft Teams, Cisco Webex, and RingCentral.
- BT Group (BT Communications)flagshipGlobal service provider partner offering RingCentral in the UK and other markets.
- T-MobileflagshipGlobal service provider partner offering RingCentral as part of its unified communications portfolio.
- TeluscoreGlobal service provider partner offering RingCentral in Canada and other markets.
- FrontierminorGlobal service provider partner offering RingCentral.
- MCMminorGlobal service provider partner offering RingCentral.
- BrightspeedminorGlobal service provider partner offering RingCentral.
- MetrigycoreResearch partnership with Metrigy for AI Customer Experience research, AI Customer Experience Index, AI Sentiment Index, and joint webinars. Metrigy CEO Robin Gareiss is a frequent RingCentral co-presenter.
- Avantive SolutionsminorBPO/contact center partner led by CEO Frank Pettinato, co-presenter at RingCentral AI Real Talk webinars on AI-powered customer engagement transformation.
- CommunityWFMcoreWorkforce management partner integrated with RingCX for AI-driven workforce management capabilities. Co-presented at AI Real Talk webinars.
- HubSpotcoreIntegration partner within RingCentral's 500+ pre-built integrations ecosystem for CRM-driven sales and customer engagement workflows.
Scale indicators23 records
Recent moves6 records
Expansion highlights7 records
RingCentral competitors and assessment
Company assessmentDirect peers
- 8x8: Direct UCaaS+CCaaS competitor offering cloud communications, contact center, and conversation intelligence to enterprise and mid-market customers. Highly comparable business model, seat-based pricing, and AI roadmap to RingCentral.
- Five9: Pure-play CCaaS provider competing head-to-head with RingCX in AI-first contact center, with similar investments in generative AI agents, conversation intelligence, and enterprise field sales motion.
- Nice (NiCE): Enterprise CCaaS and WEM leader (CXone Mpower platform) competing in AI-powered contact center, workforce engagement, and conversation analytics — directly overlapping with RingCX and ACE.
- Genesys: Large CCaaS and CX orchestration platform with deep enterprise footprint, AI agents, and WEM capabilities — competes for the same Fortune 1000 contact center deals as RingCX.
- Zoom Communications: Competitor across UCaaS (Zoom Phone, Zoom Meetings) and CCaaS (Zoom Contact Center), with growing AI agent and workforce engagement capabilities that overlap RingEX and RingCX.
- Vonage (Ericsson): UCaaS and CCaaS competitor owned by Ericsson, serving SMB and mid-market with programmable communications and AI-enhanced contact center — directly comparable to RingEX/RingCX for smaller customers.
- Avaya: Enterprise UC and CC incumbent transitioning from on-prem to cloud (Avaya Experience Platform), directly competing with RingCentral for large enterprise PBX replacement and contact center modernization deals.
Broad incumbents
- Microsoft (Teams Phone / Dynamics 365 Contact Center): Both the largest distribution partner (Operator Connect) and most consequential competitor: Teams Phone and Dynamics 365 Contact Center compete for the same enterprise UCaaS/CCaaS budgets RingCentral monetizes.
- Cisco (Webex): Broad incumbent in unified communications, contact center (Webex Contact Center), and collaboration — competes across enterprise UC, CC, and AI assistant categories, often bundled with networking.
- Twilio: Communications APIs and Flex CCaaS platform targeting developers and enterprises for messaging, voice, and contact center — overlaps RingCentral's API/platform and RingCX offerings, though more developer-led.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
RingCentral social profiles
Digital presenceRingCentral compliance and trust
Trust signalCompliance9 records
RingCentral financial estimates
Financial estimateRevenue estimate
Valuation estimate
RingCentral leadership team
Management profileNumber of profiles
Profiles10 records
RingCentral subsidiaries and ownership
Company hierarchySubsidiaries1 record
RingCentral funding detail
Funding detailFunding overview
Funding rounds11 records
Investors16 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
RingCentral M&A and investment
M&A and investmentM&A7 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about RingCentral
What does RingCentral do?
RingCentral provides an AI-powered agentic voice communications platform delivered as a global cloud UCaaS (RingEX) and CCaaS (RingCX) stack. It offers business phone, messaging, video meetings, team chat, AI-powered contact center, and agentic AI voice agents (AIR, AVA, ACE, AIR Pro) to over 600,000 businesses across 100+ countries with 99.999% uptime.
Is RingCentral a public or private company?
RingCentral is a public company. It is classified as public and is currently operating.
When was RingCentral founded?
RingCentral was founded in 1999. It employs 5,001 to 10,000 people.
Where is RingCentral based?
RingCentral is headquartered in Belmont, United States, in the North America region.
How does RingCentral make money?
Five revenue lines are on record. Subscription Revenue (RingEX / RingCX) is the primary driver. The others are AI Product ARR (AIR, AVA, ACE, AIR Pro), hybrid Pricing (Base + Consumption), professional Services & Customer Engagement Bundles and capital Return Programs (Dividends & Buybacks).
Who are RingCentral's main competitors?
Direct peers on record are 8x8, Five9, Nice (NiCE), Genesys, Zoom Communications, Vonage (Ericsson) and Avaya. Broad incumbents are Microsoft (Teams Phone / Dynamics 365 Contact Center), Cisco (Webex) and Twilio.
Does RingCentral have an API?
Yes. RingCentral offers an open, public-facing API and developer platform accessible at developers.ringcentral.com. Developers can build custom workflows, integrate communications into their applications, and leverage over 500 pre-built integrations. The platform supports APIs, SDKs, widgets, and developer tools. The RingCentral platform also provides an Automator tool for building customizable SMS rules and workflows. Integrations span CRM systems (e.g., Salesforce), messaging, and AI-powered capabilities. The developer portal includes API products, integrated apps, developer support, and a developer community. Developer documentation is at developers.ringcentral.com.
What industry is RingCentral in?
RingCentral's product category is Cloud Communications. Its primary akta.pro industry code is HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation), with a secondary code of HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice. Its NAICS code is 517 and its SIC code is 4813.