BlackBeltHelp
- Company typePrivate
- Founded2003
- HeadquartersMiami, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
BlackBeltHelp firmographics
Firmographics- Name
- BlackBeltHelp
- Legal name
- CampusEAI
- Website
- https://blackbelthelp.ai
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Ownership category
- akta.pro rank
BlackBeltHelp industry classification
Industry- Product category
- Higher Education Student Support Software
- NAICS
- Educational Support Services (61171), Educational Support Services (6117), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Facilities Support Management Services (8744), Services-Educational Services (8200)
- akta.pro primary industry
- Contact Center & Helpdesk Services (Student/Parent/Alumni Support) (EDAEALAD)
- akta.pro secondary industries
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), End-User Helpdesk & Service Desk (Students/Faculty/Staff) (EDALAMAA), ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC), ITSM Tooling Integration, Automation & Orchestration (BPAEAJAD)
Keywords
Where BlackBeltHelp is headquartered
LocationHeadquarters
- HQ city
- Miami
- HQ country
- United States
- HQ region
- North America
Offices6 records
Markets served
BlackBeltHelp business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- AI Helpdesk Platform Subscription / Managed Services: Annual subscription-based model providing AI-powered contact center services including Voice AI, Chat AI, and human agent support overlays. Pricing is based on institution size and scope. Implementation fees may be waived for new customers under promotional terms.
- Enterprise Application Support Services: Tier 2, 3, and 4 enterprise application support services for student information systems, LMS platforms, and enterprise ERP systems, provided as managed services.
- Professional Services: Implementation, training, QA and skilling of AI and human agents bundled at no additional cost with platform deployments.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | AI Front Desk (standalone AI-first front layer) |
| Subscription | Annual | Fully managed human support team overlay (optional add-on to AI Front Desk) |
| Subscription | Annual | Classroom Emergency Assistant (standalone or add-on) |
| Subscription | Annual | Agent Assist, Insights & Studio (platform add-ons) |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels7 records
BlackBeltHelp product offering
Product offeringCore offering
BlackBeltHelp operates an AI-native contact center platform purpose-built for higher education, combining Generative AI, Agentic AI, and human agent support to deliver 24/7 student, faculty, and staff assistance across IT helpdesk, student services, admissions, financial aid, LMS, and enterprise application support. The BlackBeltHelpX platform integrates with campus systems (SIS, LMS, IAM, ITSM, CRM) and is deployed at 130+ colleges and universities managing over 8 million helpdesk interactions annually.
Product overview
BlackBeltHelp is the #1 AI-powered helpdesk platform purpose-built for higher education, combining Generative AI, trained agents, and deep integrations with campus systems. The core BlackBeltHelpX Platform includes Agentic Studio for workflow design, Multimodal Interfaces for omnichannel support (voice, chat, SMS, email), GenAI & Agentic AI technology for intelligent automation, and Security & Compliance infrastructure. The product portfolio spans AI-native solutions including AI Front Desk (replacing IVR), Classroom Emergency Assistant (voice AI for tech emergencies), and EduBot/EduMessenger/EduView/CX Portal for student engagement and analytics. Supported by comprehensive managed services including IT Helpdesk, Student Services, Admissions, Financial Aid, LMS, and Enterprise Application Support with 24x7 coverage in English and Spanish.
Differentiator
Problem solved
Functional benefit
Products and services
- BlackBeltHelpX Platform AI-powered helpdesk platform purpose-built for higher education that combines Generative AI, trained agents, and integrations with campus systems to answer IT, student services, and admissions questions with 24/7 support.
- EduBot
Quantifiable outcome
- 8 million+ helpdesk interactions managed annually across 130+ institutional clients
- +9 more outcomes
Companies that use BlackBeltHelp
Customer profileNamed customers45 records
Segments4 records
Ideal customer profiles3 records
BlackBeltHelp technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration26 records
AI capability11 records
Feature12 records
BlackBeltHelp partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and flagship.
- CollegeBuys / Foundation for California Community CollegescoreCollegeBuys, the enterprise procurement program of the Foundation for California Community Colleges, awarded a competitively solicited agreement to BlackBeltHelp. The agreement provides California's 116 public community colleges and 85+ AICCU member institutions streamlined access to BlackBeltHelp's modernized student support capabilities including 24/7 Voice AI, U.S.-based human agent support, and comprehensive IT helpdesk services.
- E&I Cooperative ServicescoreE&I Cooperative Services, the only member-owned non-profit procurement cooperative focused exclusively on education, awarded a competitively solicited agreement to BlackBeltHelp. Through the agreement, E&I's 6,000+ member institutions gain access to BlackBeltHelp's AI-native student support platform, including 24/7 Voice AI, U.S.-based human agent support, and real-time insights at discounted pricing with simplified procurement.
- QuickLaunchcoreBlackBeltHelp partnered with QuickLaunch to integrate AI-powered support with IAM solutions for higher education institutions. The collaboration aims to improve security, operational efficiency, and user experience by combining BlackBeltHelp's AI contact center platform with QuickLaunch's identity and access management solutions.
- Broward CollegeflagshipBroward College and BlackBeltHelp formed a strategic partnership to provide One-Stop Student Services and IT Helpdesk Support. Broward College transitioned from Anthology Help Desk to BlackBeltHelp's AI-powered platform, combining AI solutions with a human support network for 24/7/365 live phone and chat assistance. Broward College serves as a flagship reference customer and case study for the platform.
- Columbia UniversitycoreBlackBeltHelpX platform was built in collaboration with Columbia University, leveraging their higher education expertise to develop domain-specific AI models and workflows for the platform.
- NVIDIAcoreBlackBeltHelpX platform is powered by NVIDIA for GPU acceleration and AI inference capabilities supporting the GenAI and Agentic AI technology stack.
- OpenAIcoreBlackBeltHelpX platform leverages OpenAI's large language models as part of its GenAI and Agentic AI architecture for intelligent, natural voice-first interactions.
Scale indicators26 records
Recent moves6 records
Expansion highlights6 records
BlackBeltHelp competitors and assessment
Company assessmentDirect peers
- Anthology: Anthology (formerly Blackboard) provides the Anthology Help Desk product for higher education student services and IT support. Directly comparable to BlackBeltHelp; Broward College migrated FROM Anthology Help Desk TO BlackBeltHelp, evidencing direct head-to-head competition in the same RFPs and buyer relationships.
- Concentrix: Concentrix is a large global CX/BPO provider with a dedicated higher education practice delivering student support, IT helpdesk, and enrollment services. Direct competitor in the same enterprise higher-ed RFPs, but operates a primarily human-agent model rather than AI-native.
- TTEC Holdings: TTEC (teleperformance-adjacent CX/BPO competitor) operates a higher education practice providing student support and IT helpdesk services. Competes for the same institutional buyer relationships and contract structures, though at significantly larger scale and broader vertical exposure.
- Foundever: Foundever (formerly Sitel/IXL Contact Center) is a global CX/BPO provider with higher education customer support offerings. Competes directly in outsourced student services and IT helpdesk contracts for colleges and universities, primarily through human-agent delivery.
- Genesys: Genesys is a major CCaaS platform widely deployed in higher education for student contact centers and IT helpdesk. Competes for the same institutional technology stack and IT/Student Services buyer relationships, though as a horizontal platform rather than a vertical-specialized managed service.
Broad incumbents
- NICE Ltd: NICE (NICE inContact) is a major CCaaS and CX analytics platform serving higher education and many other verticals. Overlaps with BlackBeltHelp's contact-center capabilities but serves a much broader market without dedicated higher-education specialization.
- ServiceNow: ServiceNow is the dominant ITSM and enterprise workflow platform with a growing higher education vertical (Now Assist AI, student services workflows). Competes for IT helpdesk and student services workloads, but as a broad enterprise platform rather than a vertical-specialized managed service.
- Salesforce: Salesforce Education Cloud is a CRM and student engagement platform used by higher education institutions for student services, admissions, and support. Overlaps with BlackBeltHelp's student services and engagement capabilities but is a horizontal enterprise platform without a contact-center-as-a-service focus.
Emerging players
- Cresta: Cresta is an AI-native CCaaS and agent-assist platform with generative AI capabilities for contact centers. Partial overlap with BlackBeltHelp's AI-native architecture, but Cresta serves broad verticals (financial services, retail, hospitality) rather than specializing in higher education.
Others
- Upland Software: Upland Software provides ITSM and customer support tools (RightAnswers, InGenius, Panviva) used in higher education. Adjacent competitor for parts of the IT helpdesk and knowledge management workflow, though not a direct CCaaS or contact-center outsourcer.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
BlackBeltHelp social profiles
Digital presenceBlackBeltHelp compliance and trust
Trust signalCompliance7 records
BlackBeltHelp financial estimates
Financial estimateRevenue estimate
Valuation estimate
BlackBeltHelp leadership team
Management profileNumber of profiles
Profiles5 records
BlackBeltHelp funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
BlackBeltHelp M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about BlackBeltHelp
What does BlackBeltHelp do?
BlackBeltHelp operates an AI-native contact center platform purpose-built for higher education, combining Generative AI, Agentic AI, and human agent support to deliver 24/7 student, faculty, and staff assistance across IT helpdesk, student services, admissions, financial aid, LMS, and enterprise application support. The BlackBeltHelpX platform integrates with campus systems (SIS, LMS, IAM, ITSM, CRM) and is deployed at 130+ colleges and universities managing over 8 million helpdesk interactions annually.
Is BlackBeltHelp a public or private company?
BlackBeltHelp is a private company. It is classified as venture growth investor backed and is currently operating.
When was BlackBeltHelp founded?
BlackBeltHelp was founded in 2003. It employs 101 to 250 people.
Where is BlackBeltHelp based?
BlackBeltHelp is headquartered in Miami, United States, in the North America region.
How does BlackBeltHelp make money?
Three revenue lines are on record. AI Helpdesk Platform Subscription / Managed Services are the primary driver. The others are enterprise Application Support Services and professional Services.
Who are BlackBeltHelp's main competitors?
Direct peers on record are Anthology, Concentrix, TTEC Holdings, Foundever and Genesys. Broad incumbents are NICE Ltd, ServiceNow and Salesforce. Cresta is listed as an emerging player. Upland Software is listed as an others.
Does BlackBeltHelp have an API?
No public API is recorded for BlackBeltHelp.
What industry is BlackBeltHelp in?
BlackBeltHelp's product category is Higher Education Student Support Software. Its primary akta.pro industry code is EDAEALAD, Contact Center & Helpdesk Services (Student/Parent/Alumni Support), with a secondary code of HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice. Its NAICS code is 61171 and its SIC code is 7373.