Telkomsel

What Telkomsel does

Telkomsel (PT Telekomunikasi Selular) is Indonesia's largest mobile telecommunications operator and a wholly-owned subsidiary of state-owned PT Telkom Indonesia (TelkomGroup). Founded in 1995 and headquartered in Jakarta, the company serves over 150 million subscribers nationwide through its mobile prepaid brands (SIMPATI, by.U), postpaid brand (Halo), fixed home internet service (IndiHome), converged connectivity (Telkomsel One), and enterprise solutions. Its infrastructure spans nationwide 4G coverage with 5G deployment across 56+ cities (3,000+ base stations), distributed through the country's largest retail network of GraPARI stores, the MyTelkomsel super app, and authorized dealers. Telkomsel's hybrid consumer/enterprise business model generates revenue from recurring subscription plans, pay-as-you-go prepaid, data monetization, IoT connectivity, and digital lifestyle services.

Telkomsel's technology stack centers on 5G standalone infrastructure with proprietary AI-native RAN capabilities developed with ZTE, the TM Forum Open Digital Architecture (ODA) monetization engine that transforms fragmented network and customer data into revenue-generating services (generating 3,010 billion IDR in 2025), and AI-Augmented Digital Twins for autonomous network operations co-developed with Huawei. The company is modernizing legacy BSS and digital experience systems through a cloud-native vertical SaaS platform built with Circles for the by.U brand, extending personal cloud storage (Capsyl Cloud) via Synchronoss, and deploying biometric authentication (palm vein and facial recognition) developed with Tencent Cloud and Indonesia's Ministry of Communication and Digital Affairs. Forward-looking initiatives include a framework agreement with Aalto to deploy solar-powered HAPS Zephyr aircraft for rural connectivity by 2028.

Revenue is generated through subscription mobile and broadband plans, usage-based data packages, enterprise IoT and private network contracts, and data monetization. Distribution combines extensive physical retail (hundreds of GraPARI stores, GraPARI Express self-service kiosks), digital self-service (MyTelkomsel app, USSD, call center), dedicated enterprise sales teams, and strategic technology partnerships with Huawei, ZTE, Tencent Cloud, Synchronoss, and Circles. Recent strategic recognition includes the GSMA GLOMO Award at MWC26 Barcelona for the "Jaringan Prioritas" service and the 2025 Glotel Award for AI-Augmented Digital Twins. IndiHome integration into Telkomsel's mobile division drove 10.7% revenue growth to IDR 113.34 trillion.

Name

Telkomsel

Legal name

PT Telekomunikasi Selular

Website

https://telkomsel.com

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Telkomsel is Indonesia's largest mobile operator serving over 150 million subscribers through mobile, fixed broadband, and enterprise connectivity services, with a focus on 5G deployment, AI-driven network operations, and fixed-mobile convergence via IndiHome integration.

Ownership category

akta.pro rank

Product category

Mobile Telecommunications Services

NAICS

Wireless Telecommunications Carriers (except Satellite) (517112)

SIC

Radiotelephone Communications (4812)

akta.pro primary industry

Consumer Mobile Network Operators (Retail MNOs) (HDAIAAAA)

akta.pro secondary industries

VoIP Access & ITSP Services (HDAIAHAD), Carrier Billing & Telco Mobile Money (FSAMAEAD), Enterprise & B2B Mobile Network Operators (HDAIAAAB)

Keywords

• Mobile telecommunications services
• Prepaid and postpaid mobile
• Fiber-to-the-home broadband
• Enterprise IoT connectivity
• 5G network services

Headquarters

HQ city

Jakarta

HQ country

Indonesia

HQ region

Asia

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Technology or R&D, Personnel, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Mobile telecommunications services: Revenue from prepaid SIMPATI and postpaid Halo mobile plans including voice, SMS, and data services. Core revenue driver for Indonesia's largest mobile operator, with data revenue growing at 5.3% CAGR.
2. Fixed broadband and home internet (IndiHome): Revenue from IndiHome fiber-to-the-home and FTTR (Fiber-to-the-Room) services, part of fixed-mobile convergence strategy integrated into Telkomsel.
3. Big data and API-driven services: Revenue from ODA monetization engine including big data analytics, API-driven insights, financial products, and telco service loans, generating 3,010 billion IDR in 2025.
4. Capsyl Cloud services: Cloud storage and content management services through Synchronoss partnership, with tiered storage options (50GB, 100GB, 200GB) extended to prepaid and premium subscribers.
5. Digital lifestyle services: Revenue from digital entertainment (video streaming via MAXStream TV, music), gaming top-ups, and other value-added services.
6. IoT connectivity: Enterprise IoT connectivity solutions including vehicle security (BARDI partnership), biometric security (Tencent Cloud palm vein), and industrial IoT deployments.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

Telkomsel is Indonesia's largest mobile telecommunications operator, delivering prepaid (SIMPATI, by.U) and postpaid (Halo) mobile voice, SMS, and data services over a nationwide 4G and expanding 5G network serving over 150 million subscribers. It also provides fixed broadband and home entertainment through IndiHome (including Fiber-to-the-Room), enterprise IoT connectivity, private 5G networks, biometric security, cloud storage (Capsyl Cloud), and digital lifestyle services (MAXStream TV, Telkomsel Music, gaming), distributed through hundreds of GraPARI retail stores, the MyTelkomsel super app, authorized dealers, and direct enterprise sales.

Product overview

Telkomsel is Indonesia's largest telecommunications operator offering a multi-brand product portfolio spanning mobile prepaid (SIMPATI, by.U), mobile postpaid (Halo with halo+ plans), fixed home internet and entertainment (IndiHome with FTTR add-on, Orbit, EZnet), converged connectivity (Telkomsel One), and 5G services. The portfolio is anchored by the MyTelkomsel super app which serves as the primary digital interface for account management, payments, and access to value-added services including streaming (MAXStream TV), music, gaming, and cloud storage (Capsyl Cloud with Synchronoss). The company also operates enterprise IoT solutions, biometric security offerings, and loyalty programs. Key strategic partnerships include Huawei and ZTE for network infrastructure and AI, Circles for by.U's cloud-native SaaS platform, Synchronoss for cloud storage, Tencent Cloud for biometric security, GoPay for digital wallet integration, and Indico for consolidated billing.

Differentiator

Problem solved

Functional benefit

Brands

• SIMPATI: Prepaid mobile service brand offering starter packs with data packages and benefits
• Halo
• by.U
• IndiHome
• Orbit
• EZnet
• Telkomsel One
• MAXStream TV
• MyTelkomsel

Products and services

• SIMPATI Prepaid mobile service brand offering starter packs with bundled data packages and benefits; masa aktif (active period) tied to credit balance and top-ups. Targeted at mass-market individual consumers across Indonesia.
• Halo Postpaid mobile service with exclusive benefits on priority network, monthly billing, halo+ device installment plans, and HaloPLUS perks. Targeted at individual and small-business subscribers seeking premium connectivity.
• by.U Digital-first prepaid mobile brand targeting tech-savvy users, operated as a wholly-owned sub-brand of Telkomsel with its own cloud-native vertical SaaS platform built in partnership with Circles for legacy system modernization.
• IndiHome Fixed-line fiber-to-the-home internet and entertainment service bundling broadband connectivity with IPTV (BBC Studios channels), Fiber-to-the-Room (FTTR) add-on, and WiFi coverage for households across Indonesia.
• Orbit WiFi modem product offering home wireless internet connectivity without requiring fixed-line installation, targeted at households seeking plug-and-play broadband.
• EZnet Affordable fixed home internet service for budget-conscious consumer households in Indonesia.
• Telkomsel One Converged connectivity service combining mobile and home internet access in a single subscription for households.
• Telkomsel 5G 5G mobile network service deployed across 56+ Indonesian cities with 3,000+ 5G base stations, featuring AI-native RAN capabilities co-developed with ZTE and Huawei and supporting priority services such as Jaringan Prioritas.
• Jaringan Prioritas Dedicated priority network experience solution for premium users in high-density scenarios, using intelligent packet core technology co-developed with Huawei. Targeted at high-value postpaid and event/venue scenarios.
• Telkomsel Enterprise IoT Enterprise IoT connectivity solutions including vehicle security (BARDI Dashcam integration), providing real-time data monitoring, centralized customer service, and integrated subscription payments for automotive, manufacturing, and industrial customers.
• Palm Vein Reader Biometric palm vein authentication solution developed with Tencent Cloud for secure digital identity verification in enterprise and government digital transformation initiatives.
• Capsyl Cloud Operator-led personal cloud storage and content management service developed with Synchronoss Technologies, offering tiered storage options (50GB, 100GB, 200GB) for Telkomsel mobile subscribers.
• Mobile Network Verification (IPification) Mobile network-based identity verification service that authenticates users without SMS OTPs using network APIs, commercially launched in partnership with IPification and available across more than 40 mobile networks worldwide for enterprise authentication use cases.
• MAXStream TV Video streaming service offering entertainment content including FIFA World Cup 2026 broadcasts via Fola Play partnership, with TVRI content expansion, accessible to mobile and home internet subscribers.
• Telkomsel Music Music streaming service providing uninterrupted playlists of local and international artists for Telkomsel mobile subscribers.
• Telkomsel Games Game top-up and digital gaming content service enabling mobile subscribers to purchase in-game items and content over Telkomsel's network.
• Roaming & SLI International roaming and subscriber line identity services for connectivity abroad, including RoaMAX service for pilgrims in Saudi Arabia.
• Telkomsel Wallet by GoPay Electronic wallet service within the MyTelkomsel app powered by GoPay, enabling automatic refunds for failed transactions, balance storage up to Rp 20 million for registered accounts, and in-app purchases.
• Veronika AI-powered virtual assistant providing 24-hour customer support via chat, accessible at veronika.telkomsel.com and integrated across the MyTelkomsel app and website.
• Facial Biometric Registration Facial biometric registration and liveness detection trial (ISO 30107-compliant) developed with the Ministry of Communication and Digital Affairs (Komdigi), linking biometric data to Indonesia's national population database to prevent identity fraud in telecom SIM registration.
• Telkomsel Enterprise Enterprise-focused product line encompassing IoT connectivity, palm vein biometric solutions with Tencent Cloud, mobile network verification APIs with IPification, and private 5G network solutions for large organizations and government.

Quantifiable outcome

• 31% growth in self-planning revenue per site from ODA monetization engine
• +4 more outcomes

Named customers5 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability17 records

Feature5 records

Partnerships

18 partnerships are on record, tiered core and minor.

• ZTE CorporationcoreStrategic or Co-development Partner · 27 March 2026Strategic Partnership Agreement at MWC Barcelona 2026 for AI-powered network technologies and digital connectivity solutions in Indonesia. Three pillars: AI-native RAN for 5G services, Edge User Plane expansion for rural broadband, and joint AI-driven enterprise innovations. Aims to advance Indonesia's digital transformation through improved network efficiency and inclusive digital ecosystem.
• HuaweicoreStrategic or Co-development Partner · 5 March 2026Jointly developed 'Jaringan Prioritas' service — Indonesia's first dedicated network experience solution for high-density scenarios using intelligent packet core technology, winning GSMA GLOMO Award. Also collaborated on 5G industrial use cases in port operations, AI-powered autonomous networks, and RedCap devices.
• Huawei (Jaringan Prioritas)coreStrategic or Co-development Partner · 5 March 2026Jointly won GSMA GLOMO Award for 'Jaringan Prioritas' service — Indonesia's first dedicated network experience solution for high-density scenarios, using intelligent packet core technology to provide priority connectivity for premium users.
• AaltocoreStrategic or Co-development Partner · 4 March 2026Telkomsel plans to use Aalto's solar-powered Zephyr aircraft for high-altitude platform station services, with demonstration flights targeted for 2027 and full commercial launch by 2028, expanding connectivity in remote areas of Indonesia.
• Aalto (Airbus HAPS subsidiary)coreStrategic or Co-development Partner · 2 March 2026Framework agreement for HAPS Zephyr solar-powered aircraft connectivity services targeting rural Indonesia. Demonstration flights targeted for 2027, full commercial launch by 2028. Covers commercial, technical, and regulatory cooperation including integration with existing ground network infrastructure. Builds on a 2024 deal with Mitratel.
• Circles (global telco technology company)coreStrategic or Co-development Partner · 26 February 2026Launch of vertical SaaS platform for by.U brand, representing one of the most complex Tier-1 brownfield transformation programs. Consolidated multiple legacy BSS, orchestration, and digital experience systems into a unified cloud-native architecture while maintaining service for millions of active users. Establishes a scalable blueprint for other Tier-1 telcos globally.
• Huawei (AI-Augmented Digital Twins)coreStrategic or Co-development Partner · 12 December 2025AI-Augmented Digital Twins partnership for OSS/BSS innovation, achieving 90% higher configuration accuracy, 15% NPS uplift, and 99% sensitive-data classification accuracy. Won Glotel Awards 2025 in London.
• ZTE Corporation (UE-Transparent Hybrid Private Network)minorStrategic or Co-development Partner · 21 November 2025ZTE and Telkomsel launched UE-transparent hybrid private network solution deployed at leading automotive manufacturing facility in Karawang, Indonesia, reducing deployment time and costs while improving performance and security for industrial applications.
• Igloo (insurtech)minorGTM or Marketing Partner · 29 September 2025Embedded insurance partnership starting with travel insurance integrated into Telkomsel's existing platforms, providing seamless insurance access to millions of subscribers and reducing friction in purchasing coverage.
• Huawei (Port Operations)coreStrategic or Co-development Partner · 12 September 2025Reduced port truck gate processing from five minutes to ten seconds through 5G deployment with Huawei at Indonesian ports, recognized as a replicable model for digital industrial transformation in ASEAN.
• Tencent CloudcoreTechnology or Integration · 1 September 2025Tencent Cloud expanding sovereign cloud and AI tools in Indonesia through partnership with Telkomsel Enterprise. Collaboration also includes palm vein reader technology for biometric security in digital transformation initiatives, announced September 2025.
• Synchronoss TechnologiescoreTechnology or Integration · 1 March 2025Partnership to extend Capsyl Cloud service to prepaid subscribers and premium tiers, with commercial availability planned for 2026. Following initial deployment in March 2025, the service expanded to 50GB storage (June 2025), then 100GB/200GB premium tiers (September 2025). Targets all of Telkomsel's mobile subscribers with secure cloud storage.
• Telkom Indonesia (Parent)coreOthersTelkomsel is a subsidiary of PT Telkom Indonesia (TelkomGroup), which executes the 'Five Bold Moves' transformation strategy including fixed-mobile convergence (IndiHome integration), data center expansion, and tower infrastructure through Mitratel.
• BBC StudiosminorGTM or Marketing PartnerPartnership to add BBC News and CBeebies channels to IndiHome TV platform, expanding entertainment content offerings for Indonesian households.
• Fola PlayminorGTM or Marketing PartnerPartnership for exclusive bundling of FIFA World Cup 2026 (Bola Gembira) coverage, allowing customers to access 104 live match broadcasts and additional content through MAXStream TV.
• TVRIminorGTM or Marketing PartnerPartnership to expand World Cup 2026 coverage through MAXStream TV, providing flexible viewing experience across mobile and digital screens.
• Jejak.inminorGTM or Marketing PartnerCarbon offset partnership enabling customers to redeem Telkomsel Poin for tree planting. Over 39,000 trees planted across 13 cities, 37 Ha conservation area, absorbing 83+ tCO2e. More than 121,000 customers participated since 2022.
• PlusTik and Liberty SocietyminorGTM or Marketing PartnerWaste management partnership for SIM card and packaging recycling, transforming used materials into paving blocks, waste bins, and phone stands for outlet partners.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• China Mobile: World's largest mobile operator and a strategic technology partner of Telkomsel (AI-Augmented Digital Twins, intelligent data security collaboration). Comparable through massive subscriber base, 5G leadership, AI-driven network operations, and emerging-market digital services portfolio.
• Singtel: Singapore-headquartered Asian telecom incumbent historically associated with Telkomsel ownership. Comparable enterprise 5G, IoT, and managed services offerings, though more international and B2B-focused; serves as a reference for advanced Asian telco digital services.
• PT Telkom Indonesia: Telkomsel's state-owned parent company and Indonesia's incumbent fixed-line and broadband operator. Comparable through fixed-mobile convergence strategy (IndiHome integration), 5G ambitions, and enterprise services portfolio, though broader in scope including wholesale and international.
• Vodafone Idea: Large emerging-market MNO serving Indian consumers and enterprises with mobile, broadband, and IoT services. Comparable scale, prepaid-heavy subscriber base, and digital transformation ambitions though operating in a different geography with different competitive dynamics.

Regional players

• Axiata Group: Southeast Asian telecom group operating mobile operators across Malaysia (CelcomDigi), Indonesia (XL Axiata), Bangladesh (Robi), and other markets. Comparable as a regional multi-market MNO platform with enterprise digital services ambitions.
• True Corporation: Thai mobile and fixed-line operator offering prepaid, postpaid, 5G, and broadband services. Comparable as an emerging-market Southeast Asian MNO pursuing 5G rollout and fixed-mobile convergence in a competitive landscape.
• Globe Telecom: Major Philippine mobile operator offering prepaid, postpaid, and broadband services. Comparable business model and Southeast Asian emerging-market telco dynamics, though serving Philippines geography. Useful benchmark for regional MNO strategy and digital transformation.

Direct peers

• XL Axiata: Major Indonesian mobile operator competing directly with Telkomsel across prepaid (AXIS), postpaid, and 4G/5G services. Comparable business model serving the same Indonesian consumer and enterprise segments with similar fixed-mobile convergence ambitions through Link Net.
• Indosat Ooredoo Hutchison: Indonesia's second-largest mobile operator formed via merger of Indosat and Hutchison 3 Indonesia. Directly competes with Telkomsel in consumer and enterprise mobile/5G segments across the same Indonesian market with overlapping prepaid and postpaid offerings.
• Smartfren Telecom: Indonesian mobile operator focused on 4G LTE and 5G services, competing directly with Telkomsel in consumer mobile data and voice. Smaller scale but pursues aggressive data-centric pricing strategies in the same Indonesian market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/telkomsel
• YouTubeyoutube.com/user/telkomsel
• Facebookfacebook.com/telkomsel
• LinkedInlinkedin.com/company/telkomsel
• Instagraminstagram.com/telkomsel
• TikToktiktok.com/@telkomsel

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments7 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Telkomsel