Westbay Community Action Program
Westbay Community Action is a 501(c)(3) nonprofit Community Action Agency serving Kent County, Rhode Island with integrated emergency assistance, childcare, adult education, senior, and housing programs for low-income residents through federal grants, donations, and tuition fees.
- Company typePrivate
- Founded1966
- HeadquartersWarwick, United States
- Headcount51–100
- GTM typeB2C
- OfferingServices
What Westbay Community Action Program does
Westbay Community Action, Inc. is a 501(c)(3) nonprofit Community Action Agency founded in 1966 (originally as Warwick Community Action, renamed in 1993) and headquartered at 224 Buttonwoods Avenue, Warwick, Rhode Island. The organization serves as the largest provider of basic needs in Kent County, delivering an integrated portfolio of approximately 20 programs spanning emergency food (Westbay Marketplace, Westbay Farm, Community Dining, WIC), energy assistance (LIHEAP, Good Neighbor Energy Fund, Weatherization, Warwick Home Maintenance), housing and case management (Supportive Housing, Transitional Services, Medical Respite legacy programs), childcare (Westbay Children's Center for ages 6 weeks to 5 years), adult education and workforce development (Adult Education Academy), and senior services (RSVP, Senior Information and Safety Programs). It is governed by a 15-member tripartite Board mandated by the federal CSBG Act and operates from seven physical locations across Kent County including a three-acre organic farm producing 20,000+ pounds of vegetables annually and the third-largest food pantry in Rhode Island.
The underlying technology is modest: a client services management system with online intake portals (notably hosted via Hancock Software for LIHEAP heating assistance applications), donation processing through PayPal and Square, and standard agency productivity tools. No public API, SDK, or proprietary platform exists; the technology layer supports rather than differentiates the service delivery model. Recent additions include statewide operational roles such as the Rhode Island Centralized online heating intake team and statewide management of the Rhode Island Energy appliance replacement program, which extend Westbay's footprint beyond Kent County.
Westbay's revenue model is a hybrid of three streams: (1) federal and state government grants — primarily Community Services Block Grant (CSBG, 93.569) and Low Income Home Energy Assistance Program (LIHEAP, 93.568) — supplemented by state agency contracts and USDA commodity allocations, (2) tax-deductible donations from individuals, businesses, and organizations, and (3) weekly tuition fees from Westbay Children's Center ranging from $220-$300/week depending on age and schedule. Total annual budget surpassed $21 million in FY2024, the highest in the organization's 59-year history. Go-to-market is community-led: direct intake at the Client Services Center, online self-service portals, referrals from state agencies, healthcare providers, and schools, and outreach via Facebook, X, Instagram, and a careers page on Indeed. The primary customer segments are low-income individuals and families, working parents, adult learners, seniors (60+), and homeless or at-risk individuals across Kent County and, increasingly, statewide Rhode Island.
Westbay Community Action Program firmographics
Firmographics- Name
- Westbay Community Action Program
- Legal name
- Westbay Community Action, Inc.
- Website
- https://westbaycap.org
- Company type
- Private
- Founded year
- 1966
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Westbay Community Action is a 501(c)(3) nonprofit Community Action Agency serving Kent County, Rhode Island with integrated emergency assistance, childcare, adult education, senior, and housing programs for low-income residents through federal grants, donations, and tuition fees.
- Ownership category
- akta.pro rank
Westbay Community Action Program industry classification
Industry- Product category
- Community Social Services
- NAICS
- Community Food and Housing, and Emergency and Other Relief Services (6242), Community Food Services (624210), Other Community Housing Services (624229), Child and Youth Services (62411)
- SIC
- Services-Social Services (8300), Services-Child Day Care Services (8351)
- akta.pro primary industry
- Community Centers & Neighborhood Support Services (BPAGAEAL)
- akta.pro secondary industry
- Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)
Keywords
Where Westbay Community Action Program is headquartered
LocationHeadquarters
- HQ city
- Warwick
- HQ country
- United States
- HQ region
- North America
Offices7 records
Markets served
Westbay Community Action Program business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Others
Revenue model
- Government Grants: Funded primarily through federal grants including Community Services Block Grant (CSBG) and Low Income Home Energy Assistance Program (LIHEAP)
- Donations: Tax-deductible donations from individuals, businesses, and organizations supporting the mission
- Childcare Fees: Weekly tuition fees for childcare services at Westbay Children's Center
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Weekly | Infants program - 6 weeks to 18 months |
| Unit Pricing | Weekly | Toddler program - 18-36 months |
| Unit Pricing | Weekly | Preschool program - 3 and 4 year olds |
| Donation/ grant-funded | Pay-as-you-go | Community Dining Program |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels6 records
Westbay Community Action Program product offering
Product offeringCore offering
Westbay Community Action is a nonprofit social services organization delivering basic-needs assistance and self-sufficiency programming to low-income residents of Kent County, Rhode Island. Core offerings span emergency food distribution (Marketplace food pantry, Farm, WIC, Community Dining), heating and energy assistance (LIHEAP, Weatherization, Good Neighbor Energy Fund), licensed childcare (Children's Center for ages 6 weeks to 5 years), adult education and workforce development, senior services, supportive and transitional housing, and integrated case management.
Product overview
Westbay Community Action is a nonprofit social services organization offering a portfolio of interconnected programs designed to address basic needs, stability, and self-sufficiency for Kent County, Rhode Island residents. The organization operates as a unified service delivery model centered on its Intake Services as the primary entry point, which then connects clients to programs spanning food security (Westbay Marketplace, Westbay Farm, Community Dining Program, WIC, MAPS), energy assistance (LIHEAP, Good Neighbor Energy Fund, Weatherization, Warwick Home Maintenance), housing and case management (Supportive Housing, Transitional Services, Warwick Case Management, Senior Services Case Management), childcare and youth services (Westbay Children's Center, Family Care Community Partnership, Holiday Programs), adult education and workforce development (Adult Education Academy), senior services (RSVP, Community Dining, Senior Information and Safety Programs), and volunteer engagement (VITA, General Volunteer Program). Programs are funded through federal grants, state funding, and charitable contributions, with the organization's 2024-2025 annual report indicating service to over 19,000 individuals in nearly 8,500 households.
Differentiator
Problem solved
Functional benefit
Brands
- Westbay Children's Center: A childcare center serving children ages 6 weeks to 5 years with programs including infants, toddler, preschool, and pre-K. Located at 22 Astral Street, Warwick, RI 02888.
- Westbay Marketplace
- Westbay Farm
- Adult Education Academy
Products and services
- LIHEAP Heating Assistance
- Westbay Children's Center
- Meal Assistance Program for Students (MAPS)
Quantifiable outcome
- 19,372 individuals served in 2024-2025
- +4 more outcomes
Companies that use Westbay Community Action Program
Customer profileNamed customers1 record
Segments5 records
Ideal customer profiles5 records
Westbay Community Action Program technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Westbay Community Action Program partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core and minor.
- United Way of Rhode IslandcoreUnited Way administers the Good Neighbor Energy Fund, which Westbay distributes to eligible clients who cannot receive LIHEAP assistance.
- Rhode Island EnergycorePartnership for statewide appliance program replacing refrigerators, stoves, and dryers. Also manages RI Energy Discount Rate program eligibility.
- Rhode Island Department of Human ServicescoreState agency partner for LIHEAP, SNAP, and other assistance programs. Westbay serves as local intake provider.
- Eastern Gateway Community CollegeminorFree College Program partnership offering associate degrees, bachelor's degrees, or professional certificates to Westbay employees and clients.
- USDAcoreFederal Commodities program providing monthly food staples to Westbay Marketplace clients.
- BrightStarscoreChildcare quality rating system through which Westbay Children's Center maintains a 3-star rating.
- AmeriCorps SeniorscoreRSVP (Retired & Senior Volunteer Program) connects volunteers 55+ with meaningful service opportunities.
- RI Office of Healthy AgingcoreState-subsidized senior services including home and community care programs, Senior Health Insurance Program, and Senior Medicare Patrol.
- RI HousingminorHousing resources and search tools for supportive housing clients.
- Senior Centers NetworkminorPartnership with senior centers across RI for Community Dining Program locations.
- RI Blood CenterminorVolunteer placement partner for RSVP program.
- Literacy Volunteers of Kent CountyminorVolunteer placement partner for adult education and literacy programs.
Scale indicators8 records
Recent moves8 records
Expansion highlights5 records
Westbay Community Action Program competitors and assessment
Company assessmentDirect peers
- Amos House: Providence-based nonprofit operating food services, workforce development, and housing for individuals experiencing homelessness and poverty. Directly competes with Westbay for state funding and food-security grants within Rhode Island.
- Tri-County Community Action Agency: Providence-based CAA delivering anti-poverty programs in northern Rhode Island. Comparable CAA governance, federal grant mix, and one-stop intake philosophy; serves adjacent county footprint to Westbay.
- Rhode Island Community Food Bank: Statewide food bank distributing millions of pounds of food through partner agencies including Westbay Marketplace. Westbay is both a customer (food distribution) and partner (USDA commodities), creating tightly coupled food-assistance operations.
- Family Service of Rhode Island: One of Rhode Island's largest human services nonprofits operating counseling, youth services, early childhood, and senior programs. Comparable integrated service model and state contract relationships.
- Crossroads Rhode Island: Rhode Island's largest homeless services and housing nonprofit offering emergency shelter, transitional housing, and case management. Direct overlap on the housing and case management segment where Westbay is now expanding via the 24-bed transitional facility.
- East Bay Community Action Program (EBCAP): Other Rhode Island Community Action Agency serving Bristol, Newport, and East Bay areas with a comparable portfolio of Head Start, energy assistance, food, and senior services. Most direct structural peer given identical CAA model and federal CSBG/LIHEAP funding streams.
- Comprehensive Community Action Program (CCAP): CAA covering Cranston and portions of Providence County with similar integrated social services (energy, food, WIC, behavioral health). Directly comparable operating model and funding structure anchored to CSBG and state contracts.
Others
- National Community Action Partnership: National membership association for Community Action Agencies that advocates for CAA federal funding, provides training, and convenes peer networks. Indirect ecosystem connection rather than a competing service provider.
Broad incumbents
- United Way of Rhode Island: Statewide umbrella organization that administers the Good Neighbor Energy Fund distributed by Westbay. Broader scope and fundraising scale create partnership/co-investment rather than head-to-head competition.
- The Salvation Army of Rhode Island: National faith-based human services organization operating Rhode Island shelter, food, and seasonal programs. Overlaps with Westbay on emergency food and holiday assistance but operates at much larger national scale.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Westbay Community Action Program social profiles
Digital presenceWestbay Community Action Program financial estimates
Financial estimateRevenue estimate
Valuation estimate
Westbay Community Action Program leadership team
Management profileNumber of profiles
Profiles8 records
Westbay Community Action Program subsidiaries and ownership
Company hierarchySubsidiaries2 records
Westbay Community Action Program funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Westbay Community Action Program M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Westbay Community Action Program
What does Westbay Community Action Program do?
Westbay Community Action is a nonprofit social services organization delivering basic-needs assistance and self-sufficiency programming to low-income residents of Kent County, Rhode Island. Core offerings span emergency food distribution (Marketplace food pantry, Farm, WIC, Community Dining), heating and energy assistance (LIHEAP, Weatherization, Good Neighbor Energy Fund), licensed childcare (Children's Center for ages 6 weeks to 5 years), adult education and workforce development, senior services, supportive and transitional housing, and integrated case management.
Is Westbay Community Action Program a public or private company?
Westbay Community Action Program is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Westbay Community Action Program founded?
Westbay Community Action Program was founded in 1966. It employs 51 to 100 people.
Where is Westbay Community Action Program based?
Westbay Community Action Program is headquartered in Warwick, United States, in the North America region.
How does Westbay Community Action Program make money?
Three revenue lines are on record. Government Grants are the primary driver. The others are donations and childcare Fees.
Who are Westbay Community Action Program's main competitors?
Direct peers on record are Amos House, Tri-County Community Action Agency, Rhode Island Community Food Bank, Family Service of Rhode Island, Crossroads Rhode Island, East Bay Community Action Program (EBCAP) and Comprehensive Community Action Program (CCAP). National Community Action Partnership is listed as an others. Broad incumbents are United Way of Rhode Island and The Salvation Army of Rhode Island.
Does Westbay Community Action Program have an API?
No public API is recorded for Westbay Community Action Program.
What industry is Westbay Community Action Program in?
Westbay Community Action Program's product category is Community Social Services. Its primary akta.pro industry code is BPAGAEAL, Community Centers & Neighborhood Support Services, with a secondary code of BPAGALAC, Affordable Housing & Community Development (Housing, Community Land Trusts). Its NAICS code is 6242 and its SIC code is 8300.