City of Haines City

Municipal Government Serviceshainescity.com

Municipal government in Polk County, Florida, delivering public safety, water/wastewater utilities, parks, recreation, and administrative services to ~33,000 residents across 26 square miles through departments including police, fire, utilities, public works, and a dedicated Technology Management function.

Company typePrivate
Founded1914
HeadquartersFlorida, United States
Headcount251–500
GTM typeB2C
OfferingServices

What City of Haines City does

The City of Haines City is a municipal government entity headquartered at 620 East Main Street in Haines City, Florida (Polk County), serving approximately 33,000 residents across 26 square miles. Incorporated in 1914 and operating under a City Commission–manager governance structure, the city employs 251–500 staff across thirteen documented facilities including City Hall, a CALEA-accredited Police Department, a Fire Department, the Utilities Department, Public Works, the Library, Parks & Recreation, the Community Redevelopment Agency (CRA), and the Technology Management Department (TMD). Core service lines include public safety (police, fire, code compliance), utilities (water and wastewater with tiered consumption pricing), solid waste and recycling collection, stormwater management, parks and recreation (including the Lake Eva Event Center), library services, building permits and inspections, planning and zoning, and cemetery operations.

The city's digital and physical technology infrastructure is built on CivicPlus CivicEngage CMS for the official website, CommunityPass (Capturepoint) for recreation and event registration, a city-wide smart meter deployment, LED street lighting conversion, 5G infrastructure, and a utility billing self-service portal at utility.hainescity.com. The TMD, led by a director with IT/cybersecurity credentials since 2022, coordinates these modernization efforts. Revenue mechanics are diversified across utility base charges and consumption tiers (water rates ranging from $1.459 to $6.022 per 1,000 gallons; wastewater at $6.951 per 1,000 gallons up to 10,000 gallons), utility deposits ($140–$262.50 by customer type and location), permit and business license fee schedules, recreation program fees, facility rentals, and a newly established stormwater service assessment projected at ~$600,000 annually. The city also captures external capital through HUD CDBG grants (~$1.48M secured across water/wastewater projects) and Duke Energy community grants ($25,000 in March 2024). Notable compliance and accreditation posture includes CALEA accreditation for the Police Department, WCAG 2.1 AA and Section 508 accessibility compliance for digital properties, and ADA/Section 504 governance structures.

City of Haines City firmographics

Firmographics

Name: City of Haines City
Legal name: City of Haines City
Website: https://hainescity.com
Company type: Private
Founded year: 1914
Operating status: Operating
Headcount range: 251–500 employees
Short description: Municipal government in Polk County, Florida, delivering public safety, water/wastewater utilities, parks, recreation, and administrative services to ~33,000 residents across 26 square miles through departments including police, fire, utilities, public works, and a dedicated Technology Management function.
Ownership category
akta.pro rank

City of Haines City industry classification

Industry

Product category: Municipal Government Services
NAICS: Water, Sewage and Other Systems (2213), Police Protection (922120), Administration of Housing Programs, Urban Planning, and Community Development (925), Sewage Treatment Facilities (22132)
SIC: Electric, Gas & Sanitary Services (4900), Water Supply (4941), Sanitary Services (4950)
akta.pro primary industry: Mayor/City Manager & General Administration (BPAIACAA)
akta.pro secondary industries: Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Municipal Wastewater Collection (Sewer Networks) (BPALAMAA), Public Works / In-House Municipal Collection Operations (EUAIAAAF), Planning, Zoning, Permitting & Code Enforcement (BPAIACAE), Economic Development & Business Licensing (Local) (BPAIACAN)

Keywords

Municipal government services
Public utilities
Public safety services
Parks and recreation
Community development

Where City of Haines City is headquartered

Location

Headquarters

HQ city: Florida
HQ country: United States
HQ region: North America

Offices13 records

Markets served

City of Haines City business model

Business model

GTM type: B2C
Offering type: Services
Cost components: Personnel, Operations, Infrastructure, Others

Pricing tiers

Model	Billing	Price
Subscription	Monthly	Residential Utility Deposits - Inside City Limits
Subscription	Monthly	Commercial Utility Deposits - Inside City Limits
Subscription	Monthly	Residential Utility Deposits - Outside City Limits
Subscription	Monthly	Commercial Utility Deposits - Outside City Limits
Usage-based	Monthly	Residential Irrigation - Inside City Limits (Potable)
Usage-based	Monthly	Residential Water Service - Inside City Limits
Usage-based	Monthly	Residential Wastewater Service - Inside City Limits
One time/ perpetual license	Monthly	Additional Garbage Container
One time/ perpetual license	Monthly	Additional Recycling Container

Distribution channels5 records

Marketing channels9 records

City of Haines City product offering

Product offering

Core offering

The City of Haines City delivers core municipal services to residents and businesses within its jurisdiction, including public safety (police and fire), water and wastewater utilities, public works, parks and recreation, library services, and community development through permitting and code enforcement. It is funded principally by taxes, utility fees, and charges for services rather than through commercial product sales.

Product overview

City of Haines City is a municipal government entity providing public services to residents and businesses. The city's digital presence is built on the CivicPlus CivicEngage content management system, which powers the official website at hainescity.com. The city's service portfolio encompasses core municipal departments including Police (CALEA-accredited), Fire Department, Utilities Department (water and wastewater), Public Infrastructure/Public Works, Development Services (building and planning divisions), Finance Department, Human Resources, Library, Parks & Recreation (including aquatics, event centers, and special events), Code Compliance, and Technology Management. These services are delivered through the city's website platform, which provides online utilities billing, recreation registration via CommunityPass, public records access, emergency alerts, and general civic information. The city does not offer commercial products but rather government services to its approximately 33,000 residents across 26 square miles.

Differentiator

Problem solved

Functional benefit

Products and services

Water and Wastewater Utility Services Provision of potable water and wastewater collection/treatment to residential and commercial customers within the city service area.
Police Services Local law enforcement, patrol, and emergency response within the city's jurisdiction.
Fire and Emergency Medical Services Fire suppression, rescue, and emergency medical response for residents and visitors.
Building Permitting and Inspections Issuance of building permits, plan review, and code enforcement inspections for new construction and renovations.
Parks and Recreation Programs Operation of public parks, recreational facilities, and community recreation programming for residents.
Public Library Services Public library lending, reference, and community programming services.

Companies that use City of Haines City

Customer profile

Segments4 records

Ideal customer profiles1 record

City of Haines City technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Feature4 records

City of Haines City partnerships and signals

Strategic signal

Partnerships

Seven partnerships are on record, tiered minor and core.

Habitat for HumanityminorOthersHabitat for Humanity received funding through Duke Energy's $150,000 community grants program to support housing assistance initiatives.
Heart of Florida United WayminorOthersHeart of Florida United Way received funding through Duke Energy's $150,000 community grants program to support families with basic needs.
Southwest Florida Water Management DistrictcoreStrategic or Co-development PartnerWater management district implementing Modified Phase III water shortage restrictions and partnering on regional water conservation through the Polk Regional Water Conservation Team.
Heartland Crime StopperscoreStrategic or Co-development PartnerCrime Stoppers program providing anonymous cash rewards for information about crimes in Polk, Highlands, and Hardee Counties, working with local law enforcement agencies.
Polk Regional Water Conservation TeamcoreStrategic or Co-development PartnerRegional partnership of 11 municipalities (including Haines City, Auburndale, Lake Alfred, Lakeland, Winter Haven, etc.) working with SWFWMD on water conservation programs.
CivicPluscoreTechnology or IntegrationWebsite platform provider for the city's official government website (CivicEngage content management system).
Capturepoint (CommunityPass)coreTechnology or IntegrationTechnology platform provider for community event and activity registration system.

Scale indicators9 records

Recent moves6 records

Expansion highlights7 records

City of Haines City competitors and assessment

Company assessment

Regional players

City of Davenport: Adjacent Polk County municipality experiencing rapid residential growth and offering similar municipal services, but serving a younger, faster-growing demographic profile than Haines City.

Broad incumbents

City of Lakeland: Larger Polk County municipality and regional hub also participating in the Polk Regional Water Conservation Team. Offers the same broad municipal service portfolio (utilities, police, fire, recreation) but at significantly greater scale, serving as the dominant regional peer.

Direct peers

City of Winter Garden: Comparable Central Florida municipality operating similar full-service municipal functions including utilities, police, and parks, with a parallel CRA-driven redevelopment model.
City of Kissimmee: Mid-sized Central Florida municipality of similar population scale (~70K) operating comparable full-service municipal functions including utilities, police, parks, and CRA-driven redevelopment.
City of Bartow: Polk County seat operating comparable full-service municipal functions including utilities, police, and development services. Slightly larger but serving the same regional market dynamics.
City of Sanford: Mid-sized Central Florida municipality of similar scale delivering comparable municipal services including water/wastewater utilities, police, and CRA-led redevelopment.
City of Clermont: Similar-scale Central Florida municipality providing full-service municipal operations including utilities and police to a comparable population base, with similar growth and tourism dynamics.
City of Lake Alfred: Small Polk County municipality also participating in the Polk Regional Water Conservation Team. Delivers comparable municipal services at a similar population scale, with overlapping utility and public safety functions.
City of Winter Haven: Neighboring Polk County municipality of comparable mid-sized scale, also partnered in the Polk Regional Water Conservation Team. Operates similar full-service municipal functions including utilities, police, and parks, making it the closest operational peer.
City of Auburndale: Smaller Polk County municipality also part of the regional water conservation partnership. Operates comparable utility, police, and public works functions for a similar small-city Florida resident base.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

City of Haines City compliance and trust

Trust signal

Compliance5 records

City of Haines City financial estimates

Financial estimate

Revenue estimate

Valuation estimate

City of Haines City leadership team

Management profile

Number of profiles

City of Haines City funding detail

Funding detail

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

City of Haines City M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Haines City

What does City of Haines City do?

Is City of Haines City a public or private company?

City of Haines City is a private company. It is classified as state government owned and is currently operating.

When was City of Haines City founded?

City of Haines City was founded in 1914. It employs 251 to 500 people.

Where is City of Haines City based?

City of Haines City is headquartered in Florida, United States, in the North America region.

Who are City of Haines City's main competitors?

City of Davenport is listed as a regional player. City of Lakeland is listed as a broad incumbent. Direct peers are City of Winter Garden, City of Kissimmee, City of Bartow, City of Sanford, City of Clermont, City of Lake Alfred, City of Winter Haven and City of Auburndale.

Does City of Haines City have an API?

No public API is recorded for City of Haines City.

What industry is City of Haines City in?

City of Haines City's product category is Municipal Government Services. Its primary akta.pro industry code is BPAIACAA, Mayor/City Manager & General Administration, with a secondary code of BPAIACAF, Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities). Its NAICS code is 2213 and its SIC code is 4900.