City of Winter Haven

What City of Winter Haven does

The City of Winter Haven is a Florida municipal government entity and political subdivision of the State, incorporated in 1911 and headquartered at 451 Third Street NW, Winter Haven, FL 33881. It provides essential public services to city residents and businesses including water and wastewater utilities, public safety (police and fire), code compliance, building permits and inspections, solid waste coordination, parks and recreation, library services, cemetery operations, and special events management. The city operates an extensive physical infrastructure spanning more than 13 miles of trails, a 37,616 sq ft Recreation and Cultural Center, a 17,500 sq ft skate park, 8 Har-Tru clay tennis courts plus 4 pickleball courts, 24 shuffleboard courts, four cemeteries, a public golf course (Willowbrook), two library branches, athletic complexes (Chain of Lakes Park, DiamondPlex), and the Rowdy Gaines Olympic Pool.

The city is funded through property taxes, utility fees (water, sewer, garbage, recycling, irrigation, stormwater maintenance), franchise fees, PRWC surcharge, recreation program fees, and other government revenue mechanisms. It does not generate commercial revenue in the traditional sense. Pricing across recreation and utility services uses resident versus non-resident tiering, with monthly fees ranging from $20-$30 for after-school care, annual tennis memberships from $100-$338, monthly utility billing tied to usage, and various unit pricing for athletic leagues, swim lessons, and cemetery services. Customer segments include all residents as the primary group, plus business owners, contractors, youth and families, seniors (50+), and event organizers.

The technology stack is built on the CivicPlus civic engagement platform powering the official website (mywinterhaven.com), with the WH2o Water Customer Portal (newly launched May 28, 2026) developed with Smart Energy Water for utility account management, and SeeClickFix powering the Access Winter Haven mobile app and web portal for non-emergency issue reporting; the Winter Haven Public Safety app provides emergency notifications. Operational scale includes approximately 3,200 code compliance cases per year and 7 building permit personnel. The city is governed by an elected City Commission and administered by City Manager T. Michael Stavres, with 501-1,000 employees across all departments.

Name

City of Winter Haven

Legal name

City of Winter Haven

Website

https://mywinterhaven.com

Company type

Public

Founded year

1923

Operating status

Operating

Headcount range

501–1,000 employees

Short description

The City of Winter Haven is a Florida municipal government providing water utilities, public safety, parks and recreation, code compliance, building permits, and library services to residents and businesses within its city limits via a CivicPlus-powered website, the WH2o utility portal, and a network of public facilities.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Public Administration (92), Administration of Urban Planning and Community and Rural Development (92512), Fire Protection (92216), Justice, Public Order, and Safety Activities (922)

SIC

Water Supply (4941), Services-To Dwellings & Other Buildings (7340), Sanitary Services (4950)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industry

Snow & Ice Management (De-icing, Plowing) (BPABADAG)

Keywords

• Municipal government services
• Water utility services
• Parks and recreation
• Public safety services
• Building permits

Headquarters

HQ city

Winter Haven

HQ country

United States

HQ region

North America

Offices18 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Pricing tiers

Distribution channels8 records

Marketing channels12 records

Core offering

The City of Winter Haven delivers municipal government services to residents and businesses in Winter Haven, Florida. Core offerings include water and wastewater utility services, public safety (police and fire), parks and recreation programs and facilities, code compliance and building permits, cemetery operations, public library services, and community events. Services are accessed through City Hall, recreation facilities, online portals, and mobile applications supported by integrated digital platforms.

Product overview

City of Winter Haven operates as a municipal government providing public services through a combination of physical facilities and digital platforms. The city's digital portfolio includes the WH2o Water Customer Portal for utility management, the Access Winter Haven app (powered by SeeClickFix) for service requests, and the Winter Haven Public Safety app for emergency notifications. The Parks, Recreation & Culture department manages a diverse portfolio of recreational facilities including the Winter Haven Recreation and Cultural Center (WHRCC), AdventHealth Fieldhouse & Conference Center, Tennis Center, Skate Park, Senior Adult Center, Willowbrook Golf Course, and an extensive parks and trails system spanning over 13 miles. Programming includes youth and adult athletics, swim lessons, summer camps, and special events. Core municipal services include water utility operations, cemetery management, building permits, and code compliance. The city's technology infrastructure is built on the CivicPlus platform, with integrations including SeeClickFix for citizen reporting and Smart Energy Water for utility billing services.

Differentiator

Problem solved

Functional benefit

Products and services

• WH2o Water Customer Portal Online portal for Winter Haven Water Department customers to manage accounts, view bills, make payments, and enroll in autopay for residential and commercial water utility services.
• Access Winter Haven (SeeClickFix Service Request System) Mobile and web-based service request system for citizens to report non-emergency issues such as potholes, code violations, and other city concerns. Available via desktop, mobile phone, and tablet through the Access Winter Haven app and web portal.
• Winter Haven Public Safety App Mobile application for receiving public safety alerts and emergency notifications from the City of Winter Haven. Available on iOS and Android.
• Water Utility Services Residential and commercial water and sewer utility services including new account setup, service transfers, construction meters, and stop service requests. Monthly billing includes water, sewer, garbage, recycling, irrigation, stormwater maintenance, PRWC surcharge, repair and replace charges, and administrative fees; due 21 days from billing date.
• Building Permits and Inspections Building permit issuance, code enforcement, and inspection services for construction projects within the city. The department enforces the Florida Building Code with 7 dedicated personnel.
• Cemetery Services Cemetery operations at four locations: Oaklawn Cemetery, Rolling Hills Cemetery, Chris Brown Cemetery, and Lakeside Memorial Park. Services include plot purchase, full burials, cremations, and columbarium niches; fees documented in the Cemetery Fees and Cemetery Niche Fees publications.
• Winter Haven Recreation and Cultural Center (WHRCC) Programs Recreation programs operated at the WHRCC (a 37,616 sq ft facility with double gymnasium and general-use space), including the After School Program for K-5 ($20 resident / $30 non-resident monthly), School's Out Camp ($5 resident / $10 non-resident per day), and other youth and family activities.
• Summer Camp Program Summer day camp for kindergarten graduates through 5th grade. Camp Off the Chain runs June 1 through July 24, 2026 at multiple locations including AdventHealth Fieldhouse and Rotary Park; priced at $150 residents / $300 non-residents per session.
• Aquatics and Swim Programs American Red Cross Learn-to-Swim lessons for ages 6 months through adult, taught at Rowdy Gaines Olympic Pool. Offerings include parent/child classes, preschool lessons, six learn-to-swim levels, Lifeguard Training, Water Safety Instructor ($175 resident / $218 non-resident), and Aqua Zumba ($10 per class). Swim lessons priced at $35 resident / $44 non-resident per two-week session.
• Winter Haven Tennis Center Programs Tennis programming at the Tennis Center (8 Har-Tru clay courts, 1 hard court, 4 pickleball courts). Offerings include Adult Lessons (Intro to Tennis 4 classes: $30 resident / $38 non-resident), Tennis Memberships (Annual/Semi-Annual Junior, Single, Family tiers with clay/pickleball access), Competitive Pathway drop-in and weekly options, and Non-Member court fees (Clay Court 90 min: $5-10 depending on category).
• Pickleball Court Fees Pickleball play at the AdventHealth Fieldhouse ($3 per person all ages) and the Tennis Center ($2 adult resident/non-resident, $1 for seniors 65+ and juniors).
• Senior Adult Center Programs Recreation programming at the Senior Adult Center for adults 50 and older, including fitness classes (Wellness with Deanna, FUNctional Fitness, Tai Chi, Low-Impact Exercise Class), art (Mixed Media Painting), social activities (Bingo at $0.25 per card), and shuffleboard across 24 courts. MidFlorida Community Services provides hot meals each weekday for persons 60 and older.
• Athletics Programs Youth and adult sports leagues including Adult Softball League ($450 per team for 10-game season), Senior Softball ($40 annually), Adult Kickball ($250 per team), and Youth Soccer ($80 including jersey, shorts, socks). Coordinates with area youth sports leagues and manages adult leagues.
• Willowbrook Golf Course Public golf course offering a challenging yet forgiving layout for all skill levels, with amenities including the Alligator Grille restaurant, driving range, practice putting green, and chipping/bunker areas.
• Parks and Trails System Network of public parks and more than 13 miles of trails including the 3.6-mile Chain of Lakes Trail serving as the system spine, the 1/3-mile Lake Hartridge Nature Park loop, and 1.5 miles on Lake Howard. Free public access for recreation.
• Special Events Permits City-sponsored program guiding event planners through the application process for festivals, tournaments, concerts, block parties, and parades, including parade applications and facility rental coordination.
• Red Cross Training Courses American Red Cross certification courses held at Rowdy Gaines Olympic Pool, including Lifeguard Training (dates TBA) and Water Safety Instructor ($175 resident / $218 non-resident).

Quantifiable outcome

• Code Compliance Division processes approximately 3,200 cases per year
• +2 more outcomes

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature3 records

Partnerships

Twelve partnerships are on record, tiered supporting, core, major and minor.

• MidFlorida Community ServicessupportingOthers · 19 July 2021Provides hot meals served at the Senior Adult Center each weekday for persons 60 years of age or older. Participants must commit to eating at least 2-5 meals per week.
• Smart Energy Systems LLCcoreTechnology or IntegrationDeveloper of the WH2o app and customer portal for the Winter Haven Water Department. Provides account management, payment processing, and utility service technology platform. The city partners with Smart Energy Water for operation of the Water Department Portal with data protection requirements.
• SeeClickFixcoreTechnology or IntegrationPowers the Access Winter Haven mobile app and web portal for non-emergency issue reporting. Allows citizens to report concerns, track requests, and engage with city services through a public-facing platform.
• AdventHealthmajorOthersNaming rights partner for the AdventHealth Fieldhouse & Conference Center (210 Cypress Gardens Boulevard). Major recreation facility hosting basketball, volleyball, tournaments, and community events.
• Polk Regional Water Cooperative (PRWC)coreStrategic or Co-development PartnerRegional water cooperative for water treatment and supply system construction and operation. PRWC surcharge appears on utility bills to fund the cooperative water infrastructure serving multiple Polk County communities.
• CivicPluscoreTechnology or IntegrationWebsite platform provider powering the official City of Winter Haven website (mywinterhaven.com) with civic engagement features, online services, and digital infrastructure.
• Florida Division of Emergency ManagementsupportingOthersState agency providing emergency management resources and disaster preparedness information. Referenced in city's emergency information and resources links for hurricane and disaster guidance.
• Polk CountysupportingOthersCounty government providing certain services including garbage collection for gray bin residents (billed via property tax) and emergency management coordination. Residents with gray bins receive county garbage service.
• American Red CrosssupportingStrategic or Co-development PartnerLicensed training provider for Red Cross certification courses including Lifeguard Training and Water Safety Instructor courses held at Rowdy Gaines Olympic Pool.
• Warrior AthleticsminorOthersYouth volleyball program utilizing AdventHealth Fieldhouse for practices and recreation league play (April-May season). Registration through Warrior Athletics website.
• Cypress Gardens Ski TeamminorOthersMonthly ski shows held at Dr. Martin Luther King Jr. Park featuring performances. Regular space reservation for community athletic organization.
• Frances WoodsideminorOthersYouth Basketball 'Hoops Haven' program contact for boys and girls ages 6-12 held at AdventHealth Fieldhouse.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/mywinterhaven
• YouTubeyoutube.com/channel/UCIPu40sAH9fKusJ2Hi4LDmQ
• Facebookfacebook.com/winterhavenflorida
• LinkedInlinkedin.com/company/city-of-winter-haven
• Instagraminstagram.com/cityofwinterhaven

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Winter Haven