What Digitel does

Digitel (legal name Corporación Digitel C.A.) is a privately held Venezuelan mobile telecommunications operator founded in 1999 and headquartered in Caracas. It operates a nationwide 4G LTE network with growing 5G Fixed Wireless Access (FWA) coverage across all 24 Venezuelan states, supported by 3,500+ km of fiber optic backbone, 2,000+ base stations, 6,000+ antennas, and 500+ dedicated power and battery installations handling 600+ TB of data traffic daily. The company was reportedly the first to deploy GSM in Venezuela and today serves both individual consumers and businesses with voice, SMS, mobile data, international long-distance, and roaming services, alongside emerging eSIM, VoLTE, and 5G FWA home internet capabilities.

The company operates a three-segment go-to-market: Personas (individual consumers on Plan Inteligente Plus 6/12/30 GB tiers priced $6.86-$25/month), Pymes (small and medium businesses on Digitel Pymes), and Empresas (corporate accounts on Digitel Empresas with dedicated symmetric links, private APN data transmission, DWDM carrier services, and value-added messaging). Distribution is multi-channel: 14 owned service centers, the App Digitel mobile app, the Tu Cuenta web portal, authorized agents, partner retail (Farmatodo), bank payment rails (Pago Móvil C2P across six Venezuelan banks plus Ubiipagos and Payall), and IVR/phone support (121, 131). Distribution scale is reinforced by Ookla Speed Test awards naming Digitel the fastest mobile network in Venezuela in Q3 and Q4 2023.

Revenue is generated primarily through recurring mobile and fixed-internet subscriptions, with usage-based international roaming ($0.00817/MB), overage charges, and one-time hardware (SIM, eSIM kits at ~$150) as secondary streams. The company is pursuing three strategic vectors visible in recent activity: (1) 5G geographic expansion into Greater Caracas, Bolívar, and Lara after CONATEL spectrum auction wins, (2) a content and digital services layer via the Digitel Tienda platform bundling Simpleplus streaming, Ciudadjuegos (400+ game titles), and Tuakademia education, and (3) an AI strategy announced in late 2025 through a partnership with Soutec and Genesys targeting AI-enabled customer experience. Ownership, headcount details above the 1,001-5,000 employee band, and financial figures remain undisclosed.

Name

Digitel

Legal name

Corporación Digitel C.A.

Website

https://digitel.com.ve

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Digitel is a privately held Venezuelan mobile network operator offering nationwide 4G LTE and expanding 5G FWA services to consumer, SMB, and enterprise customers across all 24 states, with adjacent content, gaming, and AI-driven service initiatives.

Ownership category

akta.pro rank

Product category

Mobile Telecommunications

NAICS

Wireless Telecommunications Carriers (except Satellite) (517112), Telecommunications (517)

SIC

Communications Services, Nec (4899)

akta.pro primary industry

Private LTE/5G Network Operators & Managed Services (HDAIAGAA)

akta.pro secondary industry

Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI)

Keywords

• Mobile telecommunications services
• Wireless internet access
• Mobile network operator
• Enterprise connectivity solutions
• Fixed wireless access

Headquarters

HQ city

Caracas

HQ country

Venezuela

HQ region

Latin America

Offices14 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Operations, Technology or R&D, Personnel, Marketing or Sales

Revenue model

1. Mobile Subscription Plans: Recurring monthly subscription fees from postpaid mobile plans (Planes Inteligente Plus, Planes 5G) offering voice, SMS, and data packages with varying data allowances and speeds
2. Internet Service Plans: Monthly recurring fees for fixed internet services including 5G home internet plans with tiered data allowances (200GB, 400GB) and speed tiers (250 Mbps, 500 Mbps)
3. Usage-Based Services: Consumption-based charges including international roaming fees ($0.00817/MB), overage charges, and additional service usage beyond plan allowances
4. Hardware and Device Sales: One-time sales of eSIM activation kits ($90 USIM + $30 activation + $30 administrative fee), SIM cards, and potentially mobile devices

Pricing tiers

Go-to-market motion3 records

Distribution channels7 records

Marketing channels7 records

Core offering

Digitel is a Venezuelan mobile telecommunications operator delivering mobile voice, SMS, and 4G LTE/5G data services to consumers, SMEs, and enterprise customers across all 24 Venezuelan states. The portfolio includes mobile postpaid plans (Inteligente Plus 6/12/30 GB), 5G Fixed Wireless Access home and SME internet, eSIM activation, VoLTE calling, international long-distance and roaming, and dedicated enterprise services such as private APN data transmission, DWDM carrier ISP, and dedicated connectivity. Digital channels (App Digitel, Tu Cuenta portal, Digitel Tienda) enable self-service, content purchases, and customer support.

Product overview

Digitel is a Venezuelan telecommunications company offering a comprehensive mobile and fixed connectivity portfolio. The core offering spans mobile telephony services for three segments: Personas (individual consumers), Pymes (small and medium businesses), and Empresas (enterprise/corporate). Mobile services include prepaid and postpaid plans (Inteligente Plus 6/12/30 GB), international services (LDI, Roaming de Datos), eSIM technology, and VoLTE calling. Fixed connectivity includes 5G Fixed Wireless Access (FWA) internet for homes and businesses with plans up to 500 Mbps. Enterprise solutions encompass dedicated connectivity, private APN data transmission, DWDM carrier network, value-added messaging, and mobile connectivity. The portfolio extends to digital services via Digitel Tienda, including Simpleplus entertainment platform (Oro Sports, Platino, Diamante tiers), Ciudadjuegos gaming, and Tuakademia education. Self-service is enabled through App Digitel (iOS/Android) and Tu Cuenta web portal, with customer support via Diego WhatsApp assistant and Telegram bot.

Differentiator

Problem solved

Functional benefit

Brands

• Simpleplus: Digital content platform offering streaming services including sports (Oro Sports), series (Platino), and movies (Diamante) subscriptions, integrated with the Tienda Digitel.
• Digitel Empresas
• Digitel Pymes

Products and services

• Internet 5G (Fixed Wireless Access) Fixed wireless internet service using 5G technology providing speeds up to 500 Mbps for homes and businesses without cable infrastructure. Available in Barinas, Bolívar (San Félix), Gran Caracas, Lara, Mérida, and Nueva Esparta.
• Inteligente Plus Plans Postpaid mobile data plans for individual consumers with data allocation, minutes, SMS, and included social networks. Available in 6 GB ($6.86/month), 12 GB ($12.48/month), and 30 GB ($25/month) tiers for the Personas segment.
• Larga Distancia Internacional (LDI) International long-distance calling service from Venezuela to any country worldwide without activation fees, monthly rent, or data quotas. Pay-per-minute billing according to destination country.
• Roaming de Datos International data roaming service available in over 60 destinations without activation fees or monthly rent. Includes 10 GB credit per billing cycle with usage notifications at 1 GB, 3 GB, and 7 GB thresholds.
• eSIM Embedded SIM technology allowing users to activate Digitel service without physical SIM cards and to maintain multiple lines on a single device. eSIM kits are available for purchase at authorized centers and partner retailers.
• Conectividad Dedicada (Empresas) Dedicated symmetric internet links and site interconnection services for enterprise customers through private point-to-point or multipoint links. Supported by national coverage and high-bandwidth fiber infrastructure.
• Transmisión de Datos (Empresas) Mobile data transmission via private APN networks for enterprise customers in banking, payment providers, fleet management, security, and geolocation services.
• Carrier ISP DWDM redundant transmission network with low latency and high reliability using Digitel's national fiber optic deployment, sold to ISPs and carrier customers for wholesale connectivity.
• Valor Agregado (Empresas) Mass and interactive messaging service exclusive for enterprise value-added integrators developing services for third parties within the Digitel customer base.
• Conectividad Móvil (Empresas) Mobile connectivity service for enterprise employees with nationwide coverage, international long-distance, and data roaming included, targeting large corporate accounts.
• Internet 5G Pymes Fixed wireless 5G internet service for small and medium businesses with speeds up to 500 Mbps and minimum latency, offered through the Digitel Pymes sub-brand.
• Transmisión de Datos Pymes Mobile data transmission through 4G LTE using private APN for small and medium businesses in banking, payment providers, fleet management, security, and geolocation use cases.
• Roaming de Datos Pymes International data roaming for businesses in more than 60 destinations without monthly rent, including WhatsApp, email, applications, and navigation while traveling.
• LDI Pymes International calling service for businesses to communicate with suppliers and clients worldwide without activation fees or monthly quotas, offered through the Digitel Pymes sub-brand.
• Conectividad Pymes Business connectivity solution providing access to global information networks with flexible bandwidth sizing, dedicated symmetric and reliable connection for SMEs.
• Simpleplus Digital content platform integrated into Digitel Tienda offering entertainment subscriptions including sports, series, and movies under the Oro Sports, Platino, and Diamante plans.
• Ciudadjuegos Gaming community platform accessible through Digitel Tienda with over 400 game titles offered to Digitel subscribers.
• Tuakademia Educational platform accessible through Digitel Tienda focused on online learning and skill development for Digitel subscribers.

Quantifiable outcome

• Fastest mobile network in Venezuela - Ookla Speed Test Award Q3 and Q4 2023

Named customers10 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration22 records

Feature4 records

Partnerships

Three partnerships are on record, tiered core and minor.

• SouteccoreStrategic or Co-development Partner · 1 November 2025Digitel signed a strategic collaboration agreement with Soutec and Genesys in November 2025 to enhance Venezuela's position in Artificial Intelligence, representing Digitel's entry into AI-driven telecommunications solutions and digital transformation initiatives.
• GenesyscoreTechnology or Integration · 1 November 2025Digitel signed a strategic collaboration agreement with Soutec and Genesys in November 2025 to enhance Venezuela's position in Artificial Intelligence, with Genesys providing customer experience and AI integration technology expertise.
• FarmatodominorChannel Partner/ Reseller/ DistributorFarmatodo retail pharmacy chain serves as a point-of-sale partner for Digitel, allowing customers to purchase SIM cards and activate services at Farmatodo locations throughout Venezuela.

Scale indicators7 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Movistar Venezuela: Movistar Venezuela (Telefónica's local operation) is a direct competitor to Digitel, offering mobile, fixed, and enterprise telecom services across Venezuela. The two operators were the first to launch 5G services after the CONATEL spectrum auction, making them the most direct head-to-head peer in the Venezuelan market.
• Movilnet: Movilnet is the state-owned mobile operator in Venezuela, owned by CANTV, offering mobile voice, data, and postpaid plans. As a direct competitor in the same national market with overlapping consumer and enterprise segments, Movilnet competes with Digitel on price and coverage.
• CANTV: CANTV is the state-owned incumbent fixed-line and parent of Movilnet, providing fixed broadband, mobile, and enterprise connectivity across Venezuela. CANTV competes with Digitel's 5G FWA home internet and enterprise dedicated connectivity offerings, and has structural advantages from government ownership.

Regional players

• Digicel: Digicel is a Caribbean and Central American mobile operator offering prepaid/postpaid mobile, data, and enterprise services in markets with similar emerging-market dynamics. While Digicel operates in different countries, it is comparable as a regional challenger MNO with USD pricing and 4G/5G rollout experience in smaller economies.
• Entel (Peru): Entel Peru is a state-owned mobile operator competing against Claro and Movistar in Peru. Comparable to Digitel as a state-backed or independent challenger MNO in a Latin American market with similar pricing dynamics and 4G/5G deployment cycles.
• WOM (Chile): WOM is a Chilean mobile virtual network operator that expanded into Colombia as a challenger brand, competing on price and digital customer experience. Comparable to Digitel as a smaller, more digitally-native MNO in a Latin American market with a focus on self-service and competitive pricing.
• Inter (Peru): Inter (previously DirecTV Latin America / Vrio) is a Peru-focused internet and mobile provider with fixed wireless and 5G FWA offerings. Comparable to Digitel as a regional player that has invested in 5G FWA home internet and digital self-service channels.

Broad incumbents

• Millicom (Tigo): Millicom operates the Tigo brand across Latin America, providing mobile, fixed broadband, cable, and enterprise services. Comparable to Digitel as a multi-country mobile operator with emerging-market exposure, USD revenue model, and ongoing 4G/5G network investment.
• América Móvil (Telcel/Claro): América Móvil is the largest mobile operator in Latin America, with Telcel in Mexico and Claro across the region. As a broad incumbent, it provides scale benchmarks for Latin American MNOs, with similar product portfolios (mobile, fixed, enterprise) and 5G rollout experience relevant to Digitel's positioning.

Others

• Genesys: Genesys is a customer experience and AI orchestration platform that signed a partnership agreement with Digitel in November 2025. While not a direct competitor, Genesys is comparable as a relevant technology partner enabling Digitel's AI-driven customer experience and contact center capabilities.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/DigitelConecta
• Facebookfacebook.com/Digitel412
• LinkedInlinkedin.com/company/corporacion-digitel
• Instagraminstagram.com/digitel412/?hl=en
• Xx.com/digitelcctolon

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Digitel