SpryPoint

What SpryPoint does

SpryPoint is a privately held vertical SaaS company, founded in 2011 and headquartered in Charlottetown, Prince Edward Island, that builds cloud-native customer service and operations software for water, sewer, electric, and gas utilities across North America. Its platform, built on AWS infrastructure and certified to SOC 2 Type II, GDPR, and WCAG 2.2 AA standards, is delivered as a suite of integrated modules: SpryCIS (core customer information system handling the meter-to-cash lifecycle), SpryEngage (omnichannel customer self-service portal), SpryMobile MFS/WAMS (field service and work order/asset management), SpryWallet (integrated payments), SpryBackflow (compliance management), and SpryIDM (interval data management integrating with AMI head-ends such as Itron). The platform's architecture emphasizes configuration over customization, continuous updates over disruptive upgrades, and productized integrations with ecosystems like Workday, Neptune, Moneris, RBC, and GIS providers.

The company serves more than 100 utility customers across the Americas — including Irvine Ranch Water District (250,000+ connections), Aurora Water Colorado (96,000+ customers), the City of Hamilton (180,000+ accounts, go-live April 2026), and the LOGIS consortium of 57 Minnesota cities — through a direct enterprise field-sales motion supported by solution engineering, advisory services, and a dedicated client success organization. Revenue is generated through multi-year SaaS subscriptions priced by utility size, account volume, and modules deployed. Backed by Norwest Venture Partners (2023) and Insight Partners (late 2025/early 2026), SpryPoint grew headcount from 100 to 285 employees between 2023 and 2025, achieved 616% four-year revenue growth ranking it 40th on Deloitte Canada's Technology Fast 50 and on the Fast 500 North America list, and onboarded its 100th client in 2025.

Name

SpryPoint

Legal name

SpryPoint Services Inc.

Website

https://sprypoint.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

251–500 employees

Short description

SpryPoint is a cloud-native vertical SaaS provider serving 100+ North American water, sewer, electric, and gas utilities with an integrated customer information system, field service, payments, and interval data management platform built on AWS.

Ownership category

akta.pro rank

Headquarters

HQ city

Charlottetown

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription: SpryPoint operates as a SaaS company providing cloud-native utility software solutions. Utilities pay subscription fees for access to the SpryPoint platform including SpryCIS, SpryEngage, SpryWallet, SpryMobile, SpryBackflow, and SpryIDM modules. Pricing is based on utility size, number of accounts, and modules deployed.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels6 records

Core offering

SpryPoint sells a cloud-native, multi-tenant SaaS platform purpose-built for utility customer service and operations. The platform covers the meter-to-cash lifecycle through a core CIS (SpryCIS) plus modules for omnichannel customer engagement (SpryEngage), integrated payments (SpryWallet), mobile field service and work order/asset management (SpryMobile MFS and WAMS), backflow compliance (SpryBackflow), and interval data management (SpryIDM), delivered on AWS infrastructure with a subscription pricing model.

Product overview

SpryPoint offers a unified cloud-native customer service and operations platform for utilities, consisting of a platform-plus-modules architecture. The core platform includes SpryCIS (customer information system handling meter-to-cash lifecycle), SpryEngage (omnichannel customer portal), and SpryMobile (mobile field service solution). Additional modules include SpryWallet (integrated payment processing), SpryMobile WAMS (work order and asset management), SpryBackflow (backflow compliance management), and SpryIDM (interval data management). These products work together to provide utilities with end-to-end modernization covering customer service, billing, field operations, payment processing, compliance, and data analytics.

Differentiator

Problem solved

Functional benefit

Brands

• SpryCIS: Core customer information system for meter-to-cash lifecycle that unifies customer service and operations.
• SpryEngage
• SpryWallet
• SpryMobile MFS
• SpryMobile WAMS
• SpryBackflow
• SpryIDM

Products and services

• SpryCIS Core customer information system for utilities that unifies customer service and operations across the meter-to-cash lifecycle for water, sewer, electric, and gas utilities, providing process-centric design, analytics tools, omnichannel capabilities, continuous updates, and configuration over customization.
• SpryEngage All-in-one omnichannel customer portal that empowers utility customers with real-time account access, billing information, usage trends, analytics, and proactive alerts through email, text, in-app, and chat channels.
• SpryWallet Integrated, secure payment processing feature within SpryCIS and SpryEngage that provides a modern checkout experience, real-time transparency, and streamlined reconciliation for online, in-person, and phone payments.
• SpryMobile (MFS) Mobile field service solution that seamlessly connects the back office with field operations to manage tasks, deploy resources, and enable real-time collaboration for superior customer service.
• SpryMobile (WAMS) Work order and asset management solution that manages distribution and vertical assets while maximizing technician schedules and productivity for utility operations.
• SpryBackflow Backflow compliance management platform enabling teams, customers, and third-party testers to verify equipment, manage testing, and track regulatory compliance with automated federal and state reporting in one place.
• SpryIDM Interval Data Management solution that integrates with AMI head-end systems to deliver usage alerts, consumption anomaly detection, potential leak identification, and continuous flow event monitoring for water, energy, and gas utilities.

Quantifiable outcome

• 616% four-year revenue growth (2021-2024)
• +3 more outcomes

Named customers14 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature10 records

Partnerships

Two partnerships are on record, tiered core and strategic.

• WorkdaycoreTechnology or Integration · 27 February 2026Irvine Ranch Water District selected both SpryPoint and Workday as core technology partners for a multi-year modernization initiative. SpryCIS integrates with Workday Financial Management, HCM, and Prism Analytics to deliver unified data, streamlined workflows, and improved visibility across finance, HR, billing, customer service, and field operations.
• LOGISstrategicImplementation/ SI/ Consulting Partner · 18 February 2026LOGIS (Local Government Information Systems) is a Minnesota-based consortium of 57 cities providing cost-effective access to leading-edge public sector technology. A LOGIS 'Gold Team' selected SpryPoint as the preferred CIS following competitive review. LOGIS provides implementation support and partnership for member cities adopting SpryPoint, with Waconia being the first to implement.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Oracle Utilities Customer Care and Billing: Oracle Utilities (formerly Siebel CC&B) is a long-tenured incumbent CIS for electric, gas, and water utilities worldwide. SpryPoint competes head-to-head against Oracle in mid-market utility CIS displacements, particularly where utilities want to escape legacy Oracle installations.
• SAP for Utilities (S/4HANA Utilities / IS-U): SAP's industry solution for utilities covers billing, customer service, and meter management for large electric, gas, and water providers. Comparable incumbent role to SpryPoint at the high end of the utility software market and a frequent target of cloud-replacement evaluations.
• Tyler Technologies (Utility & ERP): Tyler Technologies is a large public-sector ERP/CIS vendor serving municipal and county governments, including utility billing, community development, and finance. Overlaps with SpryPoint in municipal utility billing and back-office workflows but as part of a much broader product portfolio.

Direct peers

• Itineris: Itineris sells the customer-first utility platform UMAX, a cloud-native CIS for water and waste-water utilities. Direct overlap with SpryPoint's SpryCIS, including meter-to-cash lifecycle, customer engagement, and integrations serving North American and European municipal utilities.
• National Information Solutions Cooperative (NISC): NISC provides enterprise software and managed services to electric, water, and telecommunications cooperatives and municipalities. Directly comparable to SpryPoint's electric cooperative and LOGIS-style consortium plays, with comparable billing, member services, and AMI integration scope.
• Harris Computer (Cayenta / iCity): Harris Computer, via the Cayenta suite, is one of the longest-established utility CIS vendors for municipalities and cooperatives in North America. It directly competes with SpryPoint in water, sewer, electric and gas CIS, billing, and customer service modules.

Emerging players

• OpenGov: OpenGov provides cloud-native ERP and citizen services software to state and local governments and is expanding into utility billing and back-office workflows. Emerging adjacent competitor sharing SpryPoint's modern-cloud, vertical-software playbook for municipalities.
• SEDARU: SEDARU is a cloud platform for customer engagement, outage/incident communication and AMI analytics for water and electric utilities. Comparable to SpryEngage and SpryIDM modules and a frequent channel or coexistence partner in modern CIS evaluations.
• Power Factors: Power Factors offers a renewable asset performance and operations platform sold into wind, solar and storage operators, with adjacent applicability to electric cooperatives and municipal utilities. Comparable as a vertical SaaS play targeting utility operations modernisation like SpryPoint.

Others

• Hometown Connections: Hometown Connections is a utility-industry services and technology sourcing cooperative for public power utilities that has validated and resold SpryCIS, SpryEngage and SpryIDM. Acts as a distribution and consortium alliance channel for SpryPoint analogous to its LOGIS partnership.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/sprypoint
• Xx.com/sprypoint

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds3 records

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SpryPoint