What DTS Connex does

DTS Connex, operating legally as International Financial Services, Inc., is a web-based cash management platform that connects multi-location retailers, restaurants, and other multi-location businesses to their banks, armored carriers, and cash management devices for real-time transaction visibility. Founded in 1996 and with the DTS Connex product launched in 2003 (rebranded from DTS in 2019), the platform serves 120,867+ locations across the US and Canada, processing deposit tracking, change orders, safe counts, drawer reconciliations, and cash-in-transit (CIT) coordination. The technology architecture is patent-protected and centered on a unique 10-digit transaction identifier that follows each unit of cash through its entire lifecycle, with integrations spanning 14 banks, 10 armored and non-armored carriers, and cash management device manufacturers including Tellermate, Cashmaster, Volumatic, and Tidel.

The product is modular, organized into three suites: DTS Cash (Deposits, Change Orders), DTS OnSite (Drawer Count, Drawer Recon, Snaps, Safe Count, Supplies), and DTS Device (Device InSites/Safe InSites). A Partner API and Safe API enable third-party systems and smart safes to create deposits, request pickups, transmit provisional credit files, and push firmware updates directly through the platform. Notable enterprise customers include Starbucks (~8,200 locations), Staples, Sephora, T-Mobile, Walgreens, Nordstrom, Arby's Restaurant Group, Barnes & Noble College, Inspire Brands, and H&R Block.

DTS Connex generates revenue through a quote-based enterprise subscription model, with pricing tied to location count and modules deployed, on an annual billing cadence. The go-to-market is enterprise field sales targeting large multi-location accounts, supplemented by a bank partner distribution channel (including Fifth Third Bank, SunTrust/Truist, and J.P. Morgan Chase). In August 2025, Fifth Third Bank acquired the company, making International Financial Services, Inc. a wholly owned subsidiary intended to enhance the bank's cash logistics and commercial payments capabilities. The company operates with a lean team of 1-10 employees.

Name

DTS Connex

Legal name

International Financial Services, Inc.

Website

https://dtsconnex.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

11–50 employees

Short description

DTS Connex is a web-based cash management platform connecting 120,867+ multi-location retail and restaurant locations to their banks, armored carriers, and cash devices for real-time transaction tracking, deposit management, and reconciliation, now operating as a subsidiary of Fifth Third Bank.

Ownership category

akta.pro rank

Product category

Cash Management Software

NAICS

Financial Transactions Processing, Reserve, and Clearinghouse Activities (522320), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

ACH Operator & Clearinghouse Services (FSAMAGAA)

Keywords

• Cash management software
• Retail cash logistics
• Armored carrier integration
• Deposit tracking platform
• Change order management

Headquarters

HQ city

Westminster

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Cash management platform subscription: DTS Connex provides an integrated ecosystem of cash management solutions for multi-location retailers. The platform is offered as a subscription/service model, likely per-location or enterprise-level pricing. The company serves over 120,867 locations across the US and Canada.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels8 records

Core offering

DTS Connex is a unified web-based cash management platform that links multi-location retailers, restaurants, and businesses to their banks, armored carriers, and cash management devices to share real-time transaction information across operational platforms. The platform provides enterprise-wide visibility into deposits, change orders, safe counts, drawer reconciliations, and cash-in-transit status, integrating with multiple banks and carriers regardless of relationship.

Product overview

DTS Connex is a unified web-based cash management platform offered by International Financial Services, Inc., a subsidiary of Fifth Third Bank. The platform provides a comprehensive ecosystem of integrated solutions for managing daily cash operations across multi-location retailers, restaurants, and businesses in the US and Canada. The core platform is supplemented by multiple specialized modules including Deposits (for deposit tracking and consolidation), Change Orders (for order creation with recurring capabilities), Device InSites (for smart safe reporting), Drawer Count, Drawer Recon, Snaps (image capture), Safe Count, and Supplies. DTS Connex also offers API products (Partner API and Deposit Services API) enabling external integrations, and capabilities like One Search for enhanced transaction search and reporting, and Real-Time CIT for cash-in-transit tracking.

Differentiator

Problem solved

Functional benefit

Products and services

• DTS Connex Platform Unified web-based cash management platform that links multi-location retailers, restaurants, and businesses to their banks, couriers, and cash management devices to share real-time transaction information across operational platforms.
• Deposits Web-based deposit tracking module that captures real-time deposit data from all locations, armored carriers, and banks, increasing process efficiency and improving visibility and transparency.
• Change Orders Web-based change ordering module that allows creating, tracking, managing and analyzing of all ordering activity across all locations with recurring order capabilities and change order approval processes.
• Device InSites Visual reporting suite providing an integrated picture of cash across all locations with device, DTS Connex transaction, and internal cash information. Collects, displays, and monitors real-time transaction information across multiple managed service providers and devices.
• Drawer Count Tool for storing POS drawer open and close counts within the DTS Connex hub to manage drawer-level cash operations.
• Drawer Recon Drawer reconciliation tool providing visibility into daily cash operations and discrepancies at a drawer level for streamlined reconciliation with drawer-by-drawer and employee-by-employee visibility.
• Snaps Image capture tool allowing stores to capture digital information from any device and store in context within DTS Connex to reduce time gathering assets and gain visibility at headquarters.
• Safe Count Remote monitoring and analysis of store cash inventory across all locations by capturing digital safe count snapshots to increase accountability and reduce audit time. Enables virtual monitoring of safes at multiple locations, saving time and reducing in-store visits.
• Supplies Streamlined supply ordering process with tracking and management of supply orders, providing affordable deposit bags, deposit tickets, and endorsement stamps.
• Safe InSites Centralized smart device reporting and analysis solution connecting smart safes to DTS Connex through a Safe API designed to collect real-time transaction information from multiple managed service providers.
• Partner API API enabling partners to create deposits, shipping labels, pickup requests, and integrate with recyclers to print deposit advices directly from recycler devices.
• Deposit Consolidation Solution enabling consolidation of deposits across business days or within a business day for multiple entities, providing enhanced store cash accountability and resource savings.
• Real-Time CIT Real-time cash-in-transit integration providing up-to-the-second status updates, decreased errors and research times, and higher percentage of deposits with matched courier data.

Quantifiable outcome

• Starbucks saved 82 million minutes per year in managers' time and $2 million in annual mileage reimbursements
• +4 more outcomes

Named customers11 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature10 records

Partnerships

Six partnerships are on record, tiered core and minor.

• TellermatecoreTechnology or Integration · 8 March 2019Partnership to create an end-to-end cash management solution for North American retailers. Integrates Tellermate's intelligent cash counters with DTS Connex cash management software, enabling accurate cash counts in under 60 seconds with data transmitted directly to DTS Connex. A leading wireless retailer achieved 100% accuracy increase in bank deposits and cash reconciliations, saving ~$10,000/month from reduction in bank discrepancy fees.
• Cashmaster InternationalcoreTechnology or IntegrationPartnership integrating Cashmaster's count-by-weight technology with DTS Connex platform to create complete enterprise-wide visibility of the cash handling process. Creates end-to-end cash control and visibility from POS to back office to bank. First time provisional credit benefit can be bundled with a count-by-weight device.
• StarbuckscoreOthersStarbucks uses DTS Connex Change Order, Deposits, and Cash-in-Transit modules for approximately 8,200 company-owned locations. Won 2015 Alexander Hamilton Bronze Award for Treasury Transformation using DTS Connex tools. Saved 82 million minutes per year in managers' time and $2 million in annual mileage reimbursements.
• SunTrust BankcoreOthersSunTrust (merged with SunTrust and BB&T to form Truist) partnered with T-Mobile and DTS Connex to provide provisional credit for in-store cash receipts prior to scheduled pickup. This pioneering technology allows faster fund availability without capital investment in smart safes.
• Inspire BrandsminorOthersPresented use case at Safe InSites webinar. Treasury Manager DeLise Cuadra shared how Inspire Brands challenged DTS Connex to develop centralized smart device reporting and analysis.
• Retailers' Cash CouncilminorStrategic or Co-development PartnerIndustry group presenting at 2022 Industry Showcase on cash management topics.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Tellermate: Tellermate provides intelligent cash counters and cash intelligence software for multi-location retailers. It is a direct DTS Connex integration partner (cash counts feed directly into DTS Connex deposits) and competes for the same retail cash-management wallet with overlapping POS-to-bank visibility capabilities.
• Volumatic: Volumatic manufactures smart safe and cash visibility hardware (CounterCache intelligent) that integrates with DTS Connex. It is a direct peer competing in the same retail cash-management technology stack, particularly around smart-safe data integration and provisional credit workflows.
• Cashmaster: Cashmaster produces count-by-weight cash counters that integrate into the DTS Connex platform for end-to-end POS-to-bank visibility. It is a direct peer offering similar enterprise cash handling automation for retail, restaurants, and banking customers.
• Tidel: Tidel designs cash recyclers and automated cash handling systems for retail. It is a direct peer and integration partner competing in the same smart-safe and recycler market that DTS Connex serves through its Device InSites and Real-Time CIT modules.
• Glory Global Solutions: Glory Global Solutions provides cash automation, recycling, and cash management software for retail and financial institutions. It is a direct peer competing in the same cash-handling technology stack with global reach across retailers, banks, and CIT providers.

Broad incumbents

• Brink's Incorporated: Brink's is a global cash-in-transit and cash management services incumbent with its own cash-management technology stack (including Brink's Cash Logistics Software). It overlaps with DTS Connex on bank/retail cash visibility but at much broader scale and as part of a logistics-heavy portfolio.
• Loomis AB: Loomis is a global cash-in-transit and cash management services provider with adjacent cash-handling technology offerings. It competes broadly with DTS Connex's armored-carrier-integrated workflows but bundles them inside a much larger physical cash logistics franchise.
• GardaWorld (Cash Services): GardaWorld operates one of the largest North American cash services businesses, offering CIT and cash management solutions to retailers and banks. It is a broad incumbent overlapping with DTS Connex's armored carrier and deposit-tracking value proposition.
• NCR Atleos: NCR Atleos (spun off from NCR in 2023) is a broad incumbent in ATM, cash handling, and retail cash management technology. It competes with DTS Connex on enterprise cash visibility and bank-channel distribution, but as part of a much larger financial self-service portfolio.
• Diebold Nixdorf: Diebold Nixdorf provides banking and retail technology including cash management, POS, and self-service solutions. It is a broad incumbent with overlapping cash-handling and retail workflow capabilities that compete with DTS Connex at the enterprise IT layer.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks7 records

Key highlights8 records

Customer concentration

• LinkedInlinkedin.com/company/dtsconnex

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DTS Connex