Addiko Bank

What Addiko Bank does

Addiko Bank is a Bosnia and Herzegovina-based retail and SME banking group, operating through two licensed joint-stock entities — Addiko Bank a.d. Banja Luka (Republika Srpska) and Addiko Bank d.d. Sarajevo (Federation BiH) — with a network of 73 branches and 100+ ATMs serving individual consumers, small and medium enterprises, pensioners, and students. The bank offers a full-stack product portfolio including cash loans (Addiko gotovinski krediti up to 50,000 KM), the online-only Addiko mKredit, partner/BNPL financing (Addiko partner kredit), a Mastercard card suite (debit, credit, prepaid, and the multi-function Mastercard 3u1), bundled account packages, savings products, and supplementary insurance. Revenue is generated through interest income on consumer and SME loans, transaction fees, card services, and deposit-taking.

The technology stack centers on digital channels — Addiko Mobile (iOS, Android, Huawei), Addiko EBank, and the business-only Addiko Business Mobile/EBank — supported by a digital loan approval platform for legal entities built on Appian's low-code applications, and a 24/7 self-serve credit decisioning engine that issues preliminary approvals in roughly three minutes. Mastercard tokenization enables Apple Pay and Google Pay on both consumer and business cards. Distribution combines a physical branch network, in-branch and field sales teams, a contact center (+387 51 951 000), self-serve digital channels, and partnerships including EBRD-funded SME credit lines (EUR 6M in 2024 for Sarajevo, EUR 2M in 2026 for Montenegro) and the Addiko SME Akademija educational program.

The group is a subsidiary of Addiko Bank AG (Austrian holding) and traces its origin to Hypo Group Alpe Adria, which was acquired by Advent International and the EBRD in 2015 and rebranded in July 2016. Addiko Bank a.d. Banja Luka is publicly listed on the Banja Luka Stock Exchange (ticker: KRLB.R.A). As of 2026, the bank is the subject of competing takeover bids from Raiffeisen Bank International and Nova Ljubljanska Banka, with Serbian shareholder Alta Group having committed shares to RBI's offer. Management has reported 2025 as a record financial year.

Name

Addiko Bank

Legal name

Addiko Bank a.d. Banja Luka

Website

https://addiko-rs.ba

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

101–250 employees

Short description

Addiko Bank is a Bosnia and Herzegovina retail and SME bank operating 73 branches through two entities (Banja Luka and Sarajevo), offering consumer loans, Mastercard cards, digital wallets, and SME financing supported by Addiko Mobile and EBank digital channels.

Ownership category

akta.pro rank

Product category

Retail Banking

NAICS

Commercial Banking (52211), Commercial Banking (522110), Depository Credit Intermediation (5221)

SIC

State Commercial Banks (6022), Short-Term Business Credit Institutions (6153)

akta.pro primary industry

General SME & Middle-Market Commercial Banking (FSABABAA)

akta.pro secondary industries

SME Cash Management & Payments (Merchant, ACH/Wires, Payroll) (FSABABAD), SME Deposits & Business Accounts (Operating, Savings, CDs) (FSABABAC), SME Sector/Specialty Banking (Vertical-focused: Healthcare, Agri, Tech, etc.) (FSABABAI)

Keywords

• Retail banking services
• Consumer lending
• Small business banking
• Digital banking
• Savings products

Headquarters

HQ city

Belgrade

Offices5 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Interest Income: Primary revenue from interest on loans including consumer loans, mortgage loans, SME loans, and business financing. Products include Addiko gotovinski kredit (cash loan), partner kredit, mKredit, and business credits.
2. Fee and Commission Income: Fees for account management, payment processing (domestic and international), card transactions, and service charges. Published fee schedules for retail and corporate clients.
3. Card Services: Revenue from Mastercard credit, debit, and prepaid cards including annual fees (though many cards advertised as no annual fee), installment programs, and transaction commissions.
4. Deposit Taking: Attracting customer deposits (savings accounts, term deposits, junior savings) as funding source for lending operations.

Pricing tiers

Go-to-market motion2 records

Distribution channels7 records

Marketing channels7 records

Core offering

Addiko Bank provides retail and SME banking services in Bosnia and Herzegovina through two entities (Addiko Bank a.d. Banja Luka and Addiko Bank d.d. Sarajevo), operating 73+ branches and 100+ ATMs. The bank offers consumer loans, mortgages, savings accounts, payment cards (Mastercard), insurance products, and digital banking platforms including Addiko Mobile and Addiko EBank. It also provides SME financing, business accounts, and specialized credit lines supported by international development partners like EBRD.

Product overview

Addiko Bank offers a comprehensive banking platform primarily serving retail customers and small-to-medium enterprises (SMEs) in Bosnia and Herzegovina and the Western Balkans region. The product portfolio centers on Addiko Bank's core banking services including the Addiko Mobile and Addiko EBank digital banking platforms, supplemented by a full range of personal finance products (Addiko gotovinski krediti cash loans, Addiko mKredit mobile loans, Addiko partner kredit partner financing, and pensioner-specific loans), savings solutions (Addiko štednja including term deposits, junior savings, and premium savings), and insurance products. The card portfolio is anchored by Addiko Mastercard offerings (debit, credit, and prepaid cards including the Addiko Mastercard 3u1 multi-function card), with digital wallet integration through Google Pay and Apple Pay. For business clients, Addiko provides SME lending solutions, Addiko Business Mobile and EBank digital platforms, and the Addiko Business Debit Mastercard. The bank also operates Addiko SME Akademija as an educational initiative and offers specialized credit lines like the EBRD-supported 'Go Digital in the Western Balkans' program for digitalization investments. Digital services are complemented by AddikoSMS notifications, loan calculators, and comprehensive account packages (Addiko paketi) for various customer segments.

Differentiator

Problem solved

Functional benefit

Brands

• Addiko Mobile: Mobile banking application for customers
• Addiko EBank
• Addiko Business Mobile
• Addiko Business EBank
• Addiko SME Akademija
• Addiko Mastercard
• Addiko Success
• Addiko mKredit

Products and services

• Addiko gotovinski krediti (Cash Loans) Unsecured personal loans for various life occasions with flexible repayment terms up to 48-84 months, fixed interest rates, and promotional offers with no processing fees. Available to individual consumers in Bosnia and Herzegovina.
• Addiko mKredit Fully online credit product accessible 24/7 via Addiko Mobile app, enabling instant loan applications without branch visits. Targeted at individual consumers seeking quick digital credit.
• Addiko partner kredit Partner financing program for specific merchants and retailers, including home equipment, automotive, and retail partners, with buy-now-pay-later options for individual consumers.
• Addiko paketi (Account Packages) Bundled account packages (Gold, Silver, Start, Student) offering comprehensive banking services including accounts, cards, and digital banking for a single monthly fee. Targeted at individual consumers including students.
• Addiko Mastercard kartice Complete Mastercard card portfolio including debit cards, credit cards with installment options, and prepaid reloadable cards for personal and business use in Bosnia and Herzegovina.
• Addiko Mastercard 3u1 Multi-function credit card combining credit, debit, and prepaid functionality in a single card with up to 45 days interest-free period and installment options up to 24 installments. Targeted at individual consumers.
• Addiko štednja (Savings Products) Savings portfolio including Junior savings for children, term deposits, premium savings, and annuity savings with various interest rate structures for individual consumers.
• Addiko Mobile Mobile banking application for iOS, Android, and Huawei devices enabling account management, transaction execution, loan applications, and expense tracking for individual consumers.
• Addiko EBank Internet banking platform for managing accounts, payments, and financial services online via web browser for individual consumers.
• Addiko kredit za penzionere (Pensioner Loans) Specialized loan product for pensioners with fixed interest rates, promotional first installment gifts, and no salary transfer requirements. Targeted at retired individuals.
• Addiko krediti za mala i srednja preduzeća (SME Loans) Comprehensive lending solutions for small and medium enterprises including term loans, revolving credit, and documentary operations with fast approval processes (up to 1,000,000 KM). Targeted at SMEs in Bosnia and Herzegovina.
• Go Digital in the Western Balkans Credit Line EBRD-supported credit line for SME digitalization investments in Western Balkans with potential 10% cash back. Targeted at SMEs seeking digital transformation financing.
• Addiko Business Mobile Mobile banking application for business clients enabling real-time business finance management from any location. Targeted at SME and business customers.
• Addiko Business EBank Corporate internet banking platform for business account management, domestic and international payments, and treasury operations. Targeted at business clients.
• Addiko Business Debit Mastercard Business debit card providing direct access to business account funds with Mastercard acceptance worldwide. Targeted at SME and business customers.
• Osiguranje (Insurance Products) Supplementary insurance products including accident insurance, credit life insurance, and key person insurance offered through bank branches to individual and business customers.
• Addiko SME Akademija Educational program for SME representatives providing business development, leadership training, and networking opportunities across the Western Balkans region. Targeted at SME owners and managers.

Quantifiable outcome

• 3-minute preliminary credit approval
• +3 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability2 records

Feature4 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• FK Borac Banja LukacoreGTM or Marketing Partner · 24 March 2026Sports sponsorship partnership - '100 years of pride and 10 years of trust' - new 10-year sponsorship contract signed in March 2026.
• Harrisons (law firm advising EBRD)minorOthers · 10 March 2026Harrisons legal firm advised EBRD on the EUR 2 million SME Go Digital credit line to Addiko Bank in Montenegro.
• ApplecoreTechnology or Integration · 4 August 2025Apple Pay integration enabling iPhone, Apple Watch, iPad, and Mac payments for Addiko cardholders.
• GooglecoreTechnology or Integration · 4 August 2025Google Pay digital wallet integration for Android mobile payments.
• Narodno Pozorište Republike SrpskecoreGTM or Marketing Partner · 16 November 2022Long-term theater sponsorship for cultural performances and events at the National Theatre of Republika Srpska.
• USAID Tourism ProjectminorStrategic or Co-development Partner · 3 November 2022Addiko Bank Banja Luka serves as partner for USAID Tourism development project in Bosnia and Herzegovina.
• AppiancoreTechnology or Integration · 4 March 2021Appian low-code platform implemented for faster and simpler digital loan approval for legal entities.
• Banski Dvor - Kulturni CentarcoreGTM or Marketing Partner · 26 November 2020Annual partnership for cultural center sponsorship, multiple years running as bank partner.
• Guarantor Fund of Republika SrpskacoreStrategic or Co-development Partner · 19 August 2020Partnership for loan guarantee programs supporting SME lending in Republika Srpska region.
• University of Banja LukaminorStrategic or Co-development Partner · 18 October 2019Cooperation agreement for student internships, practical education, and knowledge exchange programs.
• MicrosoftcoreTechnology or Integration · 29 January 2018Strategic cooperation with Microsoft for advanced customer experience through cloud and digital transformation initiatives.

Scale indicators8 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Sberbank BH d.d. Sarajevo: BiH universal bank offering retail deposits, consumer lending, and SME financing. Comparable in product mix and target segments despite different ownership history.
• Nova Banka a.d. Banja Luka: Bosnian bank headquartered in Banja Luka serving retail and SME clients primarily in Republika Srpska. Directly comparable in geographic focus (RS entity), customer segments, and SME lending products.
• Raiffeisen Bank d.d. Bosnia and Herzegovina: One of the largest banks in BiH offering retail, SME, and corporate banking services with extensive branch network. Directly comparable to Addiko in customer segments, product mix, and geographic footprint across both BiH entities.
• UniCredit Bank d.d. Mostar: Major BiH commercial bank serving retail and SME clients with similar deposit, lending, and card products. Directly comparable in market positioning, customer segments, and digital banking maturity.
• NLB Banka d.d. Sarajevo: Subsidiary of Slovenia's NLB Group operating in BiH with retail and SME banking focus. Directly comparable in product offering and target segments; particularly relevant given NLB's competing takeover bid for Addiko.
• Sparkasse Bank d.d. BiH: Member of Erste Group offering retail, SME, and corporate banking in BiH. Similar branch-based distribution model with comparable product portfolio covering loans, deposits, cards, and digital channels.
• Intesa Sanpaolo Banka d.d. BiH: Italian-owned universal bank serving retail and SME customers in BiH. Comparable in customer segmentation, lending products, and digital banking investment trajectory.

Broad incumbents

• Raiffeisen Bank International (RBI): Austrian-headquartered CEE banking group with subsidiary in BiH (Raiffeisen Bank d.d. BiH) and the current takeover bidder for Addiko. Relevant as both a peer and a potential acquirer — its BiH subsidiary directly competes with Addiko.
• NLB d.d. (Nova Ljubljanska Banka): Slovenian banking group with NLB Banka as its BiH subsidiary and a competing takeover bidder for Addiko. Broad incumbent across SEE; comparable at group level given parallel expansion strategy.

Regional players

• Halkbank a.d. Beograd: Turkish-backed regional bank with presence in Serbia and other Western Balkan markets. Comparable as a regional banking peer in the broader SEE landscape, though not directly competing in BiH.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds2 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Addiko Bank