Claro Enterprise Solutions

What Claro Enterprise Solutions does

Claro Enterprise Solutions is the enterprise-focused technology services arm of América Móvil, providing managed network, cybersecurity, cloud, AI, and IoT solutions to mid-market and large enterprises across 18+ countries in Latin America, the Caribbean, the United States, and Spain. Headquartered in Miramar, Florida with 1,001-5,000 employees, the company delivers through a multi-engine architecture comprising Foundation (infrastructure and connectivity), Shield (cybersecurity), Innovation (digital transformation and hyper-automation), Accelerator (analytics), and Talent Extension (IT staff augmentation). Its portfolio includes CyberSOC managed security operations, SD-WAN and SASE, UCaaS with Webex, cloud services across Azure, AWS, and Microsoft 365, AI Video Analytics for public safety and construction, and the proprietary AI & Automation Discovery advisory framework for insurance and enterprise AI adoption.

The company serves verticalized enterprise customers across insurance, manufacturing, state and local government, healthcare, retail, logistics, education, commercial construction, and property management. Core technology is built on deep integrations with Cisco/Meraki, Microsoft, AWS, Webex, and ThreatLocker, supplemented by proprietary methodologies such as the 7-step AI Discovery Framework and the CyberSOC implementing ISO27001, MITRE ATT&CK, and NIST frameworks. AI capabilities span computer vision, natural language processing for insurance document workflows, anomaly detection, and predictive analytics — with demonstrated outcomes including an 89% reduction in quote turnaround time for an E&S property MGA and phishing susceptibility reduction from 30% to 2% over one year through managed security awareness training.

The business model combines recurring subscription-based managed services (managed network, managed security, managed cloud) with project-based professional services (digital transformation, cloud migration, security assessments) and resource-based talent extension. Pricing is quote-based, with annual billing cycles for enterprise engagements and multi-year contracts for advisory services. Distribution relies on direct enterprise field sales, inside sales for mid-market accounts, and a network of channel partner and carrier portals for indirect distribution. The wholly-owned subsidiary structure under América Móvil provides capital, infrastructure, and geographic reach that independent enterprise MSPs cannot replicate.

Name

Claro Enterprise Solutions

Legal name

Claro Enterprise Solutions

Website

https://usclaro.com

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

251–500 employees

Short description

Claro Enterprise Solutions, the enterprise arm of América Móvil, delivers managed network, cybersecurity, cloud, AI, and IoT services to mid-market and large enterprises across 18+ countries in Latin America, the US, and Spain through deep partnerships with Cisco, Microsoft, AWS, and Webex.

Ownership category

akta.pro rank

Product category

Managed Network and Cybersecurity Services

NAICS

Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro industry

PRIMARYBPAEAGAH

Enterprise Integration, iPaaS & Middleware Services (API/EDI)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Enterprise Applications Services (ERP/CRM/HRIS)

SECONDARYBPAAACAC

Software/Application Support (SaaS, Enterprise Apps)

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Technical Support & Helpdesk (IT/Device/Product Support)

Keywords

• Managed network services
• Enterprise cybersecurity solutions
• Managed cloud services
• Unified communications services
• IT staff augmentation

Headquarters

HQ city

Miramar Beach

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Managed Services Revenue: Claro generates recurring revenue through managed services including managed network, managed security (CyberSOC), managed IT, and managed cloud services. These are delivered as subscription-based contracts with monthly or annual billing cycles.
2. Professional Services: Implementation, integration, and consulting services for digital transformation, cloud migration, security assessments, and infrastructure deployment. One-time project-based engagements.
3. Connectivity Services: Network connectivity services including SD-WAN, MPLS, Ethernet, broadband, and business internet. Revenue derived from bandwidth consumption and service availability.
4. Talent Extension Services: IT staff augmentation providing near-shore talent for technology projects. Billed based on resource hours or managed service engagements.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Claro Enterprise Solutions delivers managed technology services to mid-market and large enterprises, including managed network and connectivity (SD-WAN, UCaaS with Webex, MPLS, Ethernet, broadband), managed cybersecurity (CyberSOC, MDR+, Zero Trust Endpoint Security, penetration testing, vulnerability management, security awareness training), managed cloud services (Enterprise Claro Cloud, Microsoft Azure, AWS, Microsoft 365, Dynamics 365, cloud migration), AI solutions (AI Video Analytics, AI & Automation Discovery, AI Data Readiness Suite, Asset Insight), IoT connectivity, and IT staff augmentation and global service desk support. Solutions are organized around five capability engines — Foundation (Infrastructure & Connectivity), Shield (Security), Innovation (Digital Innovation & Hyper-Automation), Accelerator (Analytics), and Talent Extension — and delivered as bundled platform-plus-modules offerings across industries such as insurance, manufacturing, government, healthcare, retail, logistics, education, and property management.

Product overview

Claro Enterprise Solutions offers a comprehensive portfolio of technology solutions organized around five core capability engines: Foundation (Infrastructure & Connectivity), Shield (Security), Innovation (Digital Innovation & Hyper-Automation), Accelerator (Analytics), and Talent Extension. The product portfolio spans managed network services (SD-WAN, UCaaS with Webex, MPLS, Ethernet, Broadband), cybersecurity solutions (CyberSOC, MDR+, Zero Trust Endpoint Security, Vulnerability Management, Penetration Testing), cloud services (Enterprise Claro Cloud, AWS, Azure, Microsoft 365, Dynamics 365), AI-powered solutions (AI Video Analytics, AI & Automation Discovery, AI Data Readiness Suite), IoT services (Global IoT Connectivity, Asset Insight), and professional services (IT Staff Augmentation, Global Service Desk, Digital Transformation Services, Agile Development Factory). The solutions are delivered as a platform-plus-modules architecture, enabling enterprises to select individual services or integrated solution bundles tailored to specific industry needs including insurance, manufacturing, retail, healthcare, government, logistics, education, and commercial construction.

Differentiator

Problem solved

Functional benefit

Products and services

• AI Video Analytics AI-powered video surveillance solution providing real-time threat detection including facial recognition, weapons detection, intrusion detection, fall detection, fire/smoke detection, and people counting. Deployed across public safety, construction, education, and retail property management sectors.
• CyberSOC
• Managed Detection and Response (MDR+)
• Unified Endpoint Management (UEM)
• Zero Trust Endpoint Security Solution
• Penetration Testing
• Vulnerability Management
• Managed Security Awareness Training
• SD-WAN
• SD-WAN SASE
• UCaaS with Webex
• Contact Center as a Service (CCaaS)
• Secure Managed LAN
• Enterprise Cloud Connect
• Business Internet
• MPLS (Multi-Protocol Label Switching)
• Ethernet
• Broadband
• International Toll-Free Services (ITFS)
• Enterprise Claro Cloud
• Microsoft Azure Integration
• Amazon Web Services
• Cloud Migration Services
• AI Data Readiness Suite
• AI & Automation Discovery Advisory service providing a structured 7-step methodology for systematically evaluating and prioritizing AI and automation opportunities. Delivers evidence-based 12-month execution roadmaps in 20-30 business days using multi-dimensional scoring, maturity-based sequencing, and risk-based governance.
• Digital Transformation Services (DTS)
• Asset Insight
• Global IoT Connectivity
• IT Staff Augmentation
• Global Service Desk
• Collaboration Security Management
• Cloud Backup
• Agile Development Factory
• Cyber-Physical Security

Quantifiable outcome

• E&S Property MGA reduced quote turnaround time by 89%, from 21 days to under 2 days, with 75% automation in pre-population and initial modeling workflows
• +4 more outcomes

Named customers5 records

Segments9 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability8 records

Feature6 records

Partnerships

Seven partnerships are on record, tiered core.

• Town of Dover, New JerseycoreStrategic or Co-development Partner · 10 October 2025Claro partnered with the Town of Dover, New Jersey to deploy AI-driven surveillance technology across municipal buildings. The system includes facial recognition and weapons detection capabilities to enhance public safety and operational efficiency. This partnership demonstrates Claro's ability to deliver cost-effective AI video analytics solutions to government clients with plans to expand throughout the community.
• NestlécoreStrategic or Co-development PartnerClaro partnered with Nestlé to streamline connectivity across Latin America. This strategic partnership enables Nestlé to leverage Claro's infrastructure and managed services capabilities to support their operations throughout the LATAM region.
• Cisco (Meraki)coreTechnology or IntegrationClaro utilizes Cisco Meraki technology including MX67 SD-WAN/CPE, MS130 switching, and MR Wi-Fi solutions for network modernization deployments. This technology partnership enables standardized, cloud-managed network infrastructure across enterprise customer locations.
• ThreatLockercoreTechnology or IntegrationClaro's Zero Trust Endpoint Security Solution is powered by ThreatLocker technology. The partnership provides application allowlisting, ringfencing, storage control, and elevation control capabilities as part of Claro's security portfolio.
• Amazon Web Services (AWS)coreTechnology or IntegrationClaro provides AWS integration as part of its cloud services portfolio, offering customers cloud migration services, infrastructure deployment, and management of AWS environments.
• MicrosoftcoreTechnology or IntegrationClaro offers Microsoft Azure, Microsoft Office 365, and Microsoft Dynamics 365 as part of its managed cloud services. The partnership enables delivery of comprehensive Microsoft-based enterprise solutions including M365 deployments and cloud migrations.
• Webex (Cisco)coreTechnology or IntegrationClaro provides UCaaS with Webex as a core managed communications service, integrating IP telephony, messaging, presence, conferencing, and mobility capabilities.

Scale indicators1 record

Recent moves6 records

Expansion highlights6 records

Direct peers

• Verizon Business: Verizon's enterprise division sells managed network, SD-WAN, security, UCaaS, and IoT to large enterprises — directly overlapping Claro's connectivity, security, and managed services portfolio.
• AT&T Business: AT&T Business delivers managed networking, cybersecurity, cloud, and UCaaS solutions to enterprise and government customers, competing head-to-head with Claro across most service lines.
• Telefónica Business Solutions: Telefónica's enterprise arm provides managed connectivity, cloud, security, and IoT across Latin America and Europe — the most direct geographic and product overlap with Claro.
• Lumen Technologies: Lumen is a U.S. enterprise networking and managed services specialist with SD-WAN, SASE, UCaaS, and security offerings that closely mirror Claro's managed network stack.
• T-Mobile for Business: T-Mobile's enterprise unit sells business wireless, fixed-wireless access, and managed connectivity solutions, increasingly competing with Claro for multi-site enterprise deals.
• Millicom (Tigo): Millicom is a major LATAM-focused telecom operator offering enterprise connectivity, cloud, and managed services across the same geography where Claro is strongest.

Broad incumbents

• IBM Consulting: IBM Consulting is a global systems integrator and managed services provider with broad cybersecurity, cloud, and AI transformation practices, competing for large enterprise digital transformation mandates.
• Accenture: Accenture is a global professional services firm offering cloud migration, security, and managed services at massive scale — a broader incumbent competing for the same enterprise digital transformation dollars.
• Tata Consultancy Services (TCS): TCS delivers global managed services, cloud, and IT infrastructure operations to enterprise clients — comparable to Claro in scale, multi-country delivery, and service breadth.

Others

• Cisco (Enterprise Networking & Security): Cisco supplies the underlying SD-WAN, switching, security, and Webex collaboration platforms that Claro integrates and resells, making it both a critical technology partner and a potential competitor in managed services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xtwitter.com/USClaro
• YouTubeyoutube.com/channel/UCQSZ8OHVz3t8dV5TVX6-6mw
• Facebookfacebook.com/USClaro
• LinkedInlinkedin.com/company/usclaro
• Instagraminstagram.com/usclaro

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Claro Enterprise Solutions