Lumen Technologies
Lumen Technologies operates a 340,000+ route-mile AI-ready fiber network, delivering Dedicated Internet Access, Wavelengths, Ethernet, Multi-Cloud Gateway, NaaS, and managed security (including Black Lotus Labs threat intelligence) to large enterprise, midsize, public sector, and wholesale customers.
- Company typePublic
- Founded1968
- HeadquartersMonroe, United States
- Headcount5,001–10,000
- GTM typeB2B
- OfferingServices
What Lumen Technologies does
Lumen Technologies is a publicly traded (NYSE: LUMN) U.S. telecommunications and network infrastructure provider founded in 1968 and headquartered in Monroe, Louisiana. The company owns and operates an AI-ready programmable fiber network spanning more than 340,000 route miles, delivering Dedicated Internet Access, Wavelengths, Ethernet, Dark Fiber, Colocation, Multi-Cloud Gateway, Cloud Interconnect, and Network-as-a-Service products to large enterprise, midsize, public sector, and wholesale customers across 60+ countries. Its proprietary Black Lotus Labs threat intelligence group applies machine learning to backbone telemetry to power Adaptive Threat Intelligence, DDoS mitigation, and SD-WAN/SASE managed security, while Vyvx broadcast solutions serve live sports and media customers.
Under CEO Kate Johnson (since November 2022), Lumen is executing a multi-year strategic transformation: it sold its consumer Mass Markets fiber-to-the-home business to AT&T for $5.75 billion (closed February 2026), agreed to acquire cloud-native NaaS provider Alkira for $475 million, launched the AWS Interconnect – last mile service, and is targeting strategic + NaaS revenue to reach 70% of business revenue by 2030. Revenue mechanics mix multi-year recurring MRC contracts on dedicated capacity with consumption-based NaaS/API-driven on-demand pricing via the Lumen Connect portal, supplemented by per-seat UC&C and managed-services subscriptions. Internally, an AI-led transformation (Lumen Transformation Office) has driven $350 million in annualized 2025 cost savings with a target of $1 billion by 2027, funded by ongoing liability management including a $1.0 billion 7.5% Senior Notes due 2037 issuance.
Lumen Technologies firmographics
Firmographics- Name
- Lumen Technologies
- Legal name
- Lumen Technologies, Inc.
- Website
- https://lumen.com
- Company type
- Public
- Founded year
- 1968
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- Lumen Technologies operates a 340,000+ route-mile AI-ready fiber network, delivering Dedicated Internet Access, Wavelengths, Ethernet, Multi-Cloud Gateway, NaaS, and managed security (including Black Lotus Labs threat intelligence) to large enterprise, midsize, public sector, and wholesale customers.
- Ownership category
- akta.pro rank
Lumen Technologies industry classification
Industry- Product category
- Network Infrastructure & Connectivity Services
- NAICS
- Computer Systems Design and Related Services (54151), Computer Systems Design and Related Services (5415), Wireless Telecommunications Carriers (except Satellite) (517112), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Security Systems Services (except Locksmiths) (561621)
- SIC
- Computer Communications Equipment (3576), Telephone Communications (No Radiotelephone) (4813), Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Secure Access Service Edge (SASE) & Secure SD-WAN (HDAIAFAH)
- akta.pro secondary industries
- Secure Access Service Edge (SASE) & SSE (HDADABAB), Web Application Security (WAF, RASP) (HDADACAA), Cloud Network Security (Microsegmentation, Cloud Firewall, WAF, DDoS) (HDABAHAJ), Edge Security Delivery (DDoS, WAF, Bot Mitigation at Edge) (HDABAGAH), Network Security Managed Services (Firewall/IDS/IPS/SASE) (BPAEADAG), Data Security & Privacy Managed Services (DLP/Encryption) (BPAEADAL), IoT Connectivity Management (Private APN, SIM/eSIM, Device Connectivity) (HDAIAGAG)
Keywords
Where Lumen Technologies is headquartered
LocationHeadquarters
- HQ city
- Monroe
- HQ country
- United States
- HQ region
- North America
Offices22 records
Markets served
Lumen Technologies business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Infrastructure, Operations, Personnel, Technology or R&D, Marketing or Sales, Others
Revenue model
- Connectivity Services (Dedicated Internet Access, Ethernet, Wavelengths): Recurring monthly recurring charges (MRC) on multi-year contracts for dedicated high-capacity fiber, internet, and Ethernet services to enterprise, wholesale, and hyperscale customers.
- Network-as-a-Service (NaaS) and On-Demand Services: Consumption-based and pay-as-you-go pricing for Internet On-Demand, Ethernet On-Demand, NaaS Port, and Cloud Interconnect, enabling dynamic bandwidth scaling via API or portal.
- Managed Security Services (DDoS, SASE, SD-WAN, Adaptive Threat Intelligence): Recurring managed services revenue bundled with security analytics from Black Lotus Labs, including fully managed and co-managed options for enterprise security postures.
- Wholesale Capacity and Carrier Services: Wholesale IP transit, transport, and dark fiber services sold to carriers and content providers via dedicated account teams and the wholesale channel.
- Communication Services (Cloud Voice, UC&C, SIP Trunking, Contact Center): Per-seat / per-channel subscription revenue for hosted VoIP, unified communications, SIP trunking, contact center, and Microsoft Teams / Webex / Zoom integration solutions.
- Infrastructure Services (Colocation, Edge Compute, Dark Fiber): Recurring colocation and dark fiber leases plus edge bare metal / private cloud compute services for enterprise and wholesale customers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Quote-based enterprise contracts for connectivity, security, and managed services |
| Usage-based | Pay-as-you-go | Pay-as-you-go / consumption-based pricing for Network-as-a-Service |
| Per seat | Monthly | Per-seat / per-channel pricing for UC&C and voice services |
Go-to-market motion1 record
Distribution channels6 records
Marketing channels8 records
Lumen Technologies product offering
Product offeringCore offering
Lumen Technologies delivers AI-ready programmable fiber networking, multi-cloud connectivity, and managed security services over a 340,000+ route-mile owned fiber network. The company sells Dedicated Internet Access, Ethernet, Wavelengths, Dark Fiber, Colocation, Network-as-a-Service (NaaS) and on-demand connectivity, SD-WAN/SASE, DDoS mitigation, Adaptive Threat Intelligence, Vyvx broadcast solutions, and unified communications/voice services to large enterprises, public sector, midsize businesses, wholesale carriers, and hyperscalers. Security is differentiated by Black Lotus Labs threat intelligence derived from internet-backbone telemetry, and the platform is anchored on the Private Connectivity Fabric and Multi-Cloud Gateway integrating with AWS, Microsoft Azure, and Google Cloud.
Product overview
Lumen Technologies operates a unified AI-ready networking and secure cloud solutions platform organized around four primary portfolios: Infrastructure (Wavelengths, Colocation, Dark Fiber, Enterprise Broadband, Edge Compute & Storage including Dedicated Cloud Compute, Edge Bare Metal, Edge Gateway, Edge Private Cloud, Network Storage, and Encrypted Wavelength Service), Connectivity (Dedicated Internet Access, Internet On-Demand, Ethernet including Ethernet On-Demand and Fabric Connections, Multi-Cloud Gateway, Cloud Interconnect, and Fiber+ Internet), Security (DDoS Mitigation including DDoS Hyper and DDoS Mitigation Service, SD-WAN with Cisco Meraki and Versa, SASE with Fortinet/Versa/VMware, Adaptive Network Security, Adaptive Threat Intelligence, Application Delivery Solutions, Black Lotus Labs-powered Lumen Defender, and Security Log Monitoring), and Communication (Lumen Cloud Voice, UC&C, Hosted VoIP, SIP Trunking, Contact Center, Voice Complete, Specialty Lines, Vyvx Broadcast Solutions, and integrated collaboration offerings for Microsoft Teams, Webex, and Zoom). The company's flagship platform, the Lumen Connectivity Fabric / Private Connectivity Fabric, ties these together with Network-as-a-Service (NaaS) and AWS Interconnect–Last Mile integrations to deliver programmable networking for AI workloads. The recently acquired Alkira NaaS control plane (announced May 2026) extends the platform into cloud-to-cloud and data center-interconnect east-west traffic. Black Lotus Labs provides threat intelligence embedded across the security portfolio.
Differentiator
Problem solved
Functional benefit
Brands
- Black Lotus Labs: Lumen's threat intelligence research arm providing network-based threat detection, botnet research, and threat disruption services.
- Vyvx
- Lumen Connect
Products and services
- Wavelengths High-capacity wavelength services that handle up to 400 Gbps on Lumen's network for maximum speed, scalability, and performance. Used by customers like Intelsat for long-distance high-volume traffic and is scaling to 800G and 1.6T on the NorthLine route with 20-day RapidRoutes SLA.
- Colocation Reliable colocation infrastructure supporting business applications and market presence growth for enterprises, integrated within Lumen's Connected Ecosystem with Digital Realty and Equinix.
- Dark Fiber High-capacity, scalable, and secure dedicated fiber optic network managed by Lumen for enterprise customers with unlit fiber capacity needs, including wholesale customers.
- Enterprise Broadband Reliable, high-speed enterprise broadband solutions with extensive reach, built to scale with enterprise business needs.
- Edge Compute & Storage Edge compute and storage services enabling distributed computing closer to end-users and data sources, including Dedicated Cloud Compute, Edge Bare Metal, Edge Gateway, Edge Private Cloud, Network Storage, and Encrypted Wavelength Service.
- Private Connectivity Fabric Programmable high-capacity network fabric designed for Cloud 2.0 enterprise networking, including connectivity to AWS, Google Cloud, Azure and other cloud providers; the foundation of Lumen's $13B in signed PCF deals.
- Dedicated Internet Access (DIA) Secure, reliable, dedicated enterprise-grade internet for midsize to large businesses with connectivity up to 100 Gbps; the related Fiber+ Internet product serves similar enterprise customers.
- Internet On-Demand Rapidly deployable dedicated internet connectivity over multi-service ports for fast, reliable Network-as-a-Service with pay-as-you-go pricing.
- Ethernet Secure, high-speed Ethernet connections between locations, data centers, and cloud providers for instant access to business resources; includes Ethernet On-Demand, Fabric Connections (Ethernet Fabric Connect), and Fabric Port products.
- Multi-Cloud Gateway Simplified AI-ready networking between clouds, data centers, and premises with one automated gateway, integrating with AWS, Google Cloud, and Azure.
- Cloud Interconnect Cloud connectivity service providing direct private connections to cloud providers including AWS, Google Cloud, and Microsoft Azure; underpins AWS Interconnect — last mile with bandwidth from 1Gbps to 100Gbps.
- Network-as-a-Service (NaaS) Network-as-a-Service offering that delivers reliable, secure connectivity services that scale with consumption-based, pay-as-you-go pricing; NaaS Port is the underlying port product.
- DDoS Mitigation Automated, self-service DDoS protection that combats complex, costly, and persistent threats, including DDoS Hyper and DDoS Mitigation Service variants documented in Lumen's product documentation; helped Micro Center reduce attacks by 97%.
- SD-WAN Managed or co-managed SD-WAN solutions with hybrid connectivity, offered with Cisco Meraki and Versa Networks platforms.
- SASE Unified network and security in a centralized cloud-based experience to simplify access and management, with integrations for Fortinet, Versa, and VMware; IP VPN provides secure, flexible connections.
- Adaptive Threat Intelligence Network-based, near real-time monitoring, threat correlation, and alerting service providing alerts about traffic to/from monitored IP addresses; enhanced and premium options available with SIEM integration.
- Black Lotus Labs Lumen's threat research and engineering group providing threat sensing capabilities using one of the world's largest IP backbones; uses machine learning to detect malicious behaviors, classify threats, and automate countermeasures. Powers the Lumen Defender threat intelligence platform.
- Lumen Cloud Voice Cloud-based voice and collaboration tools delivered on a secure, high-performance platform to maximize customer experience.
- UC&C (Unified Communications and Collaboration) Unified voice, video, and chat solutions enabling savings and productivity for enterprise customers.
- Specialty Lines Fully managed life and safety systems on a cloud-based POTS replacement system.
- Voice Complete Cloud-ready SIP services and APIs that maximize voice performance and reliability while simplifying management without requiring TDM replacement.
- Contact Center Omnichannel contact center solution that is quick to deploy and easy to use, designed to transform customer experience.
- Vyvx Broadcast Solutions End-to-end managed broadcast services from acquisition to delivery for live events and on-demand video, including Vyvx Hybrid Distribution for satellite-to-fiber-IP migration.
Quantifiable outcome
- 10x increase in network capacity for Intelsat; 650+ TB moved daily
- +8 more outcomes
Companies that use Lumen Technologies
Customer profileNamed customers22 records
Segments9 records
Ideal customer profiles5 records
Lumen Technologies technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration15 records
AI capability13 records
Feature9 records
Lumen Technologies partnerships and signals
Strategic signalPartnerships
16 partnerships are on record, tiered core, flagship and minor.
- AnthropiccoreMember of Project Glasswing, Anthropic's AI-driven cybersecurity initiative using Claude Mythos Preview LLM to identify software vulnerabilities (alongside AT&T and Verizon).
- Communications Cybersecurity Information Sharing and Analysis Center (C2 ISAC)flagshipEight-firm nonprofit industry alliance co-founded by Lumen, AT&T, Charter, Comcast, Cox, T-Mobile, Verizon, and Zayo. Governed by the founding members' CISOs with Valerie Moon as executive director. Expected to begin operations June 2026, designed to share threat intelligence and coordinate collective defense following the Salt Typhoon campaign.
- AmdocscoreAmdocs is leveraging its AI-enabled migration capabilities through the Amdocs Operating System framework (aOS) to migrate one of Lumen's enterprise billing platforms to Microsoft Azure, extending an ongoing collaboration.
- AlkiraflagshipCloud-native Network-as-a-Service platform being acquired by Lumen for $475 million in all-cash; expected to close Q3 2026. Combines Alkira's NaaS control plane with Lumen's fiber network to address a ~$70B TAM for cloud-to-cloud and data center interconnectivity. Alkira's east-west traffic capability fills a coverage gap versus Lumen's existing north-south connectivity.
- Google CloudflagshipStrategic technology partner and the initial multicloud connectivity partner for AWS Interconnect; Lumen's multi-cloud transformation spans Azure, Google Cloud, and AWS. Google also joins Lumen in the C2 ISAC cybersecurity alliance and was a partner in Operation Ghost Hook to dismantle the 'Outsider Enterprise' phishing ring.
- Amazon Web Services (AWS)flagshipLumen is the first network provider to partner with AWS on AWS Interconnect – last mile. The collaboration integrates Lumen's 340,000+ route-mile metro and last-mile fiber with AWS cloud infrastructure, enabling enterprises to establish private, high-speed connections to AWS with deployment timelines reduced from weeks to minutes (scalable 1 Gbps to 100 Gbps). Announced April 15, 2026; service is now generally available in the United States. Lumen's stock rose ~15% on the news and ~4% on launch day.
- AT&TflagshipAT&T acquired Lumen's Mass Markets fiber-to-the-home (Quantum Fiber) business for $5.75 billion in cash, closed February 2026, adding 1.1 million fiber customers and 4 million+ fiber-enabled locations. AT&T CEO John Stankey confirmed the deal as part of AT&T's $250B five-year network investment plan. AT&T and Lumen are also co-founders of C2 ISAC.
- Colt Technology ServicesminorColt Technology Services acquired Lumen's EMEA business in November 2023 to strengthen its global IP transit and backbone network capabilities.
- MicrosoftflagshipStrategic technology partner; Lumen is migrating an enterprise billing platform to Microsoft Azure via Amdocs aOS as part of its multi-cloud transformation (Azure, Google Cloud, AWS). Microsoft also collaborates with Lumen on joint cybersecurity operations (FrostArmada disruption with the FBI).
- CiscoflagshipStrategic technology partner with validated designs (Lumen Validated Designs) and integrated SD-WAN with Cisco Meraki. Lumen hired Jim Ortbals from Cisco as SVP Global Partner Solutions in April 2026 to scale the channel.
- VMwarecoreStrategic technology partner; Lumen offers SASE with VMware and SD-WAN integrations as part of its security portfolio.
- Digital RealtycoreStrategic technology partner in the Lumen Connected Ecosystem integrating data center infrastructure services for colocation and AI workloads.
- EquinixcoreStrategic technology partner in the Lumen Connected Ecosystem; integrates Lumen network fabric with Equinix data centers globally.
- Palantir Technologiesflagship$200 million software partnership with Palantir, part of Lumen's restructuring under CEO Kate Johnson to position the company for the AI-driven era.
- Akela GroupminorCo-host of a March 2026 webinar on cyber risks for Australian and APAC critical infrastructure, financial services, and energy sectors; Lumen and Akela Group present findings from regional cyber risk simulation exercises.
- BetterUpminorBetterUp acquired Brené Brown's leadership curriculum which is embedded in Lumen Technologies and Eaton as part of leadership development.
Scale indicators17 records
Recent moves10 records
Expansion highlights7 records
Lumen Technologies competitors and assessment
Company assessmentBroad incumbents
- Digital Realty: Global data center REIT and Lumen Connected Ecosystem partner. Digital Realty overlaps with Lumen's colocation and infrastructure services and competes for hyperscaler and AI workload deployments where Lumen sells its PCF and edge compute.
- Equinix: Global colocation and interconnection leader. Equinix is both a Lumen Connected Ecosystem partner and an indirect competitor for cloud-interconnect, edge compute, and colocation revenue that Lumen addresses with its own data center portfolio.
Direct peers
- Comcast: U.S. cable/broadband operator with Comcast Business serving enterprise and mid-market segments with Ethernet, internet, SD-WAN, and security services. Comcast is a C2 ISAC co-founder and overlaps Lumen's enterprise go-to-market.
- Cogent Communications: Pure-play global IP transit and wholesale fiber operator. Cogent overlaps directly with Lumen's wholesale business unit in IP transit, dark fiber, and carrier services to ISPs and content providers.
- Charter Communications: U.S. cable/broadband operator with Spectrum Business serving mid-market and enterprise customers. Charter is a C2 ISAC co-founder and competes for SD-WAN, Ethernet, and dedicated connectivity contracts that Lumen sells.
- T-Mobile: U.S. wireless carrier expanding into fiber and enterprise services through the Lumos/MetroNet transactions. T-Mobile is a C2 ISAC co-founder and increasingly competes for enterprise and wholesale connectivity dollars that Lumen targets.
- Verizon: Major U.S. telecom with comparable enterprise fiber, SD-WAN, SASE, and managed security offerings. Verizon competes directly with Lumen for enterprise connectivity and is a C2 ISAC co-founder and Project Glasswing participant alongside Lumen.
- Zayo Group: Private fiber infrastructure provider offering wavelengths, dark fiber, Ethernet, and cloud connectivity. Zayo is a C2 ISAC co-founder and competes head-to-head with Lumen for long-haul fiber, wavelengths, and enterprise capacity.
- Frontier Communications: U.S. fiber-to-the-home and enterprise fiber operator undergoing its own fiber expansion (now owned by Verizon post-2024 deal). Frontier competes in the same regional and enterprise fiber markets as Lumen.
- AT&T: Largest U.S. telecom carrier with overlapping enterprise connectivity, fiber, and wholesale services. AT&T acquired Lumen's Mass Markets fiber-to-the-home business for $5.75B in February 2026 and is a co-founder of the C2 ISAC with Lumen, making it both a partner and a direct competitor in enterprise networking.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat7 records
Key risks7 records
Key highlights7 records
Customer concentration
Lumen Technologies social profiles
Digital presenceLumen Technologies compliance and trust
Trust signalCompliance3 records
Lumen Technologies financial estimates
Financial estimateRevenue estimate
Valuation estimate
Lumen Technologies leadership team
Management profileNumber of profiles
Profiles10 records
Lumen Technologies subsidiaries and ownership
Company hierarchySubsidiaries4 records
Lumen Technologies funding detail
Funding detailFunding overview
Funding rounds7 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Lumen Technologies M&A and investment
M&A and investmentM&A13 records
Investments4 records
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Lumen Technologies
What does Lumen Technologies do?
Lumen Technologies delivers AI-ready programmable fiber networking, multi-cloud connectivity, and managed security services over a 340,000+ route-mile owned fiber network. The company sells Dedicated Internet Access, Ethernet, Wavelengths, Dark Fiber, Colocation, Network-as-a-Service (NaaS) and on-demand connectivity, SD-WAN/SASE, DDoS mitigation, Adaptive Threat Intelligence, Vyvx broadcast solutions, and unified communications/voice services to large enterprises, public sector, midsize businesses, wholesale carriers, and hyperscalers. Security is differentiated by Black Lotus Labs threat intelligence derived from internet-backbone telemetry, and the platform is anchored on the Private Connectivity Fabric and Multi-Cloud Gateway integrating with AWS, Microsoft Azure, and Google Cloud.
Is Lumen Technologies a public or private company?
Lumen Technologies is a public company. It is classified as public and is currently operating.
When was Lumen Technologies founded?
Lumen Technologies was founded in 1968. It employs 5,001 to 10,000 people.
Where is Lumen Technologies based?
Lumen Technologies is headquartered in Monroe, United States, in the North America region.
How does Lumen Technologies make money?
Six revenue lines are on record. Connectivity Services (Dedicated Internet Access, Ethernet, Wavelengths) is the primary driver. The others are network-as-a-Service (NaaS) and On-Demand Services, managed Security Services (DDoS, SASE, SD-WAN, Adaptive Threat Intelligence), wholesale Capacity and Carrier Services, communication Services (Cloud Voice, UC&C, SIP Trunking, Contact Center) and infrastructure Services (Colocation, Edge Compute, Dark Fiber).
Who are Lumen Technologies's main competitors?
Broad incumbents on record are Digital Realty and Equinix. Direct peers are Comcast, Cogent Communications, Charter Communications, T-Mobile, Verizon, Zayo Group, Frontier Communications and AT&T.
Does Lumen Technologies have an API?
Yes. Lumen provides developer-facing APIs via the Lumen Developer Center (developer.lumen.com/devcenter/home). APIs are accessible to customers with API Access permission in Lumen Connect, supporting self-service activation of Dedicated Internet Access (DIA) and IP VPN services, Network Storage management, DDoS self-service, Edge Bare Metal management, cross-connects, and security/Threat services. Integration with Amdocs Operating System (aOS) uses agentic AI-enabled migration capabilities for enterprise billing platform migrations to Microsoft Azure. Developer documentation is at developer.lumen.com/devcenter/home.
What industry is Lumen Technologies in?
Lumen Technologies's product category is Network Infrastructure & Connectivity Services. Its primary akta.pro industry code is HDAIAFAH, Secure Access Service Edge (SASE) & Secure SD-WAN, with a secondary code of HDADABAB, Secure Access Service Edge (SASE) & SSE. Its NAICS code is 54151 and its SIC code is 3576.