What RHA Health Services does

RHA Health Services is a private, for-profit healthcare services organization headquartered in Atlanta, Georgia with operational roots in Asheville, North Carolina, founded in 1989 and employing between 1,001 and 5,000 staff. The company delivers a continuum of disability, behavioral health, substance use, and crisis services across five U.S. states (Georgia, New Jersey, North Carolina, Pennsylvania, and Tennessee) through more than 100 owned service locations. Its core offerings include Intellectual and Developmental Disabilities (I/DD) services (residential, day programs, employment support, case management), Behavioral Health services (outpatient, Assertive Community Treatment Teams, Individual Placement Supports, Psychosocial Rehabilitation), specialized Deaf and Hard of Hearing services (statewide in North Carolina and via the PAHrtners sub-brand in Pennsylvania), Substance Use treatment (including the Mary Benson House for pregnant and postpartum individuals), Crisis Services (facility-based crisis centers and three regional Mobile Crisis Management teams in NC), and Certified Tailored Care Management under NC Medicaid.

The business model is primarily managed-services revenue funded by state Medicaid programs and managed care plans, with services reimbursed under specific Medicaid authorities such as NC Tailored Care Management, CAP/C, CAP/DA, and TennCare CHOICES. Pricing is not publicly disclosed and is set by state fee schedules. RHA goes to market through a sales-led motion combining a centralized 1-800 call center, direct state Medicaid referrals, community partnerships (schools, health departments, law enforcement CIT training), and a community-based outreach layer including Prevention Resource Centers and mobile clinics deployed with Trillium Health Resources. The organization holds CARF International accreditation, embraces the CQL Personal Outcomes framework, and is Technology First accredited in West Tennessee, all of which are required or preferred by state Medicaid purchasers.

The underlying technology layer consists of telehealth platforms (particularly for the 100-county NC Deaf and Hard of Hearing program), a centralized call center infrastructure, and a Workday-based HR/careers system; no proprietary AI/ML platform, electronic health record differentiation, or technology licensing model is evident. Customers are end-recipient individuals and families (not enterprise accounts), and the primary buyers are state Medicaid agencies and managed care organizations across the five operating states.

Name

RHA Health Services

Legal name

RHA Health Services

Website

https://rhahealthservices.org

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

RHA Health Services is a private, multi-state healthcare provider operating 100+ locations across Georgia, New Jersey, North Carolina, Pennsylvania, and Tennessee, delivering I/DD, behavioral health, substance use, and crisis services primarily to Medicaid-eligible populations including individuals with intellectual/developmental disabilities, mental health needs, and Deaf/Hard of Hearing individuals.

Ownership category

akta.pro rank

Product category

Disability and Behavioral Health Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Residential Intellectual and Developmental Disability, Mental Health, and Substance Abuse Facilities (6232), Residential Mental Health and Substance Abuse Facilities (623220), Other Residential Care Facilities (6239)

SIC

Services-Health Services (8000), Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082)

akta.pro primary industry

Behavioral Health Crisis Services Management (988/Hotlines/Mobile Crisis Coordination) (HLAEAHAK)

akta.pro secondary industries

Skilled Home Health Aide Services (HHA/CNA under Skilled Plan of Care) (HLADAFAF), Home Health Aide (HHA) Services (Medically Directed) (HSABACAB)

Keywords

• Intellectual disability services
• Behavioral health services
• Developmental disability support
• Crisis intervention services
• Medicaid home care

Headquarters

HQ city

Asheville

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Medicaid-Funded Healthcare Services: RHA operates as a certified care management agency and provider under North Carolina Medicaid programs including Tailored Care Management, CAP/C, CAP/DA, and TennCare CHOICES. Services are primarily reimbursed through state Medicaid programs for IDD, behavioral health, and crisis services.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

RHA Health Services provides person-centered disability, behavioral health, substance use, and crisis intervention services to individuals and families across five U.S. states. Its core offerings include Intellectual/Developmental Disability (IDD) services, behavioral health outpatient and community-based services, Deaf and Hard of Hearing programs, substance use treatment, and 24/7 crisis services including mobile and facility-based crisis response. Services are delivered through 100+ owned facilities, mobile teams, telehealth, and a centralized call center, primarily reimbursed via state Medicaid programs.

Product overview

RHA Health Services operates as a multi-service healthcare organization offering a coordinated portfolio of disability services, behavioral health services, and crisis intervention across five U.S. states. The core service offerings include Disability & I/DD Services (residential, day, employment, and case management), Behavioral Health Services (outpatient, community-based, and crisis), Deaf & Hard of Hearing Services (via statewide NC program and PAHrtners in PA), Substance Use Services, and Crisis Services including Mobile Crisis Management and Facility-Based Crisis centers. These services are delivered through specialized modules including Comprehensive Care Centers (C3), NC START crisis intervention, Assertive Community Treatment Teams (ACTT), Individual Placement Supports (IPS), Psychosocial Rehabilitation (PSR), Prevention Resource Centers, and Tailored Care Management. The organization operates as a Certified Care Management Agency and serves individuals with intellectual/developmental disabilities, mental health needs, substance use challenges, and Deaf/Hard of Hearing populations through 100+ service locations.

Differentiator

Problem solved

Functional benefit

Products and services

• Disability & I/DD Services
• Behavioral Health Services Mental health services for adults and children including facility-based, community-based, and crisis services in North Carolina and Pennsylvania, offering individual and group therapy, psychiatric care, and medication management.
• Deaf & Hard of Hearing Services Specialized behavioral, developmental, and therapeutic support programs for Deaf and Hard of Hearing (DHH) and DeafBlind individuals, provided through a statewide program in North Carolina and PAHrtners Deaf Services in Pennsylvania, with staff fluent in American Sign Language.
• Substance Use Services Full continuum of care for substance use treatment in North Carolina, including crisis services, specialized opioid treatment, outpatient programs, non-hospital detox, and residential treatment including Mary Benson House for pregnant and postpartum individuals.
• Crisis Services Crisis intervention and stabilization services in North Carolina, including facility-based crisis centers, walk-in crisis services, and mobile crisis teams (MCM East, Central, and West) available 24/7/365 to support individuals facing urgent behavioral health, substance use, or developmental disability situations.
• Tailored Care Management Certified Care Management Agency service in North Carolina providing coordinated care management to improve health outcomes through a network of supports addressing both medical and non-medical components of health.
• Comprehensive Care Centers (C3) One-stop treatment and resource centers offering mental health services, substance use crisis services, and support for co-occurring developmental disabilities, available 24/7/365 at multiple locations including Asheville, Lenoir, and Burlington.
• PAHrtners Deaf Services Division of RHA Health Services in Pennsylvania providing Deaf and Hard of Hearing services including supportive living, outpatient therapy, psychiatric evaluations, medication management, case management, day programs, and community participation supports.
• NC START Crisis prevention and intervention program for individuals with intellectual and developmental disabilities with complex behavioral needs, providing person-centered support to help people remain in their homes or community placements.
• Assertive Community Treatment Teams (ACTT) Team-based mental health services providing wrap-around support for people with serious behavioral health needs, promoting rehabilitation and independence through teaching coping skills and facilitating community engagement.
• Individual Placement Supports (IPS) Evidence-based supported employment service helping people with mental health and substance use issues gain and retain competitive employment through a person-centered holistic approach.
• Mobile Clinic Services Mental health and substance use services delivered via mobile clinics in underserved Eastern North Carolina communities, particularly in Bladen, Columbus, Martin, Tyrrell, and Washington counties.
• Community Alternative Program (CAP/C & CAP/DA) Home and community-based services for medically fragile children (CAP/C) and disabled adults (CAP/DA) at risk of institutionalization, coordinated to allow individuals to remain with their families.
• TennCare CHOICES Program Home and community-based personal care, attendant care, and respite services for adults with physical disabilities and seniors age 65 and older in Tennessee.

Quantifiable outcome

• People with complex medical needs experience positive health outcomes in residential services
• +1 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Trillium Health ResourcescoreStrategic or Co-development PartnerPartnership with Trillium Health Resources to operate two mobile clinics providing mental health and substance use services in Eastern NC counties (Bladen, Columbus, Martin, Tyrrell, Washington) and Ocracoke Island. RHA is one of nine mobile integrated clinics funded by Trillium.
• One CommunitycoreStrategic or Co-development PartnerPartnership with One Community to operate mobile clinics providing behavioral health services in underserved Eastern NC communities.
• CQL (Council on Quality and Leadership)minorOthersRHA embraces the Personal Outcomes framework from CQL, setting a benchmark in crafting and assessing individualized plans that empower people served.
• CARF InternationalminorOthersRHA is CARF-accredited, demonstrating commitment to quality standards in disability and behavioral health services.
• SHIFT (Technology First)minorOthersRHA Health Services West Tennessee is Technology First accredited through SHIFT, demonstrating ability to help people live independently through technology adoption.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/rha-health-services-llc

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about RHA Health Services