Trillium Health Resources

Name

Trillium Health Resources

Legal name

Trillium Health Resources

Website

https://trilliumhealthresources.org

Company type

Private

Founded year

1972

Operating status

Operating

Headcount range

501–1,000 employees

Ownership category

akta.pro rank

Product category

Medicaid Behavioral Health Managed Care

NAICS

Health Care and Social Assistance (62), Outpatient Mental Health and Substance Abuse Centers (621420), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Health Services (8000), Services-Social Services (8300)

akta.pro primary industry

Local Public Health & Human Services Administration (BPAIACAK)

akta.pro secondary industries

Non-Communicable Disease Prevention & Chronic Disease Programs (BPAIAJAI), Population Health Outreach, Preventive Care & Screening Virtual Programs (Payer-Sponsored) (HLALACAL)

Keywords

• Medicaid managed care
• Behavioral health services
• Developmental disability support
• Crisis intervention services
• Managed care organization

Headquarters

HQ city

Greenville

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. NC Medicaid Direct Contracts: State-funded contracts through NCDHHS to manage serious mental health, substance use, intellectual/developmental disability, and traumatic brain injury services for NC Medicaid beneficiaries in 46 counties
2. State General Fund Allocation: Funding from North Carolina General Assembly's $835 million mental health funding package (2023) for behavioral health expansion including Mobile Crisis Dispatch program and crisis services
3. State Crisis Infrastructure Funding: Funding allocation from N.C. Department of Health and Human Services for behavioral health urgent care facilities and crisis services ($16 million state allocation for crisis centers)
4. NC Innovations Waiver Services: Services for individuals with intellectual/developmental disabilities under the NC Innovations Waiver program

Go-to-market motion1 record

Distribution channels1 record

Marketing channels7 records

Core offering

Trillium Health Resources is a state-contracted Local Management Entity/Managed Care Organization (LME/MCO) that manages behavioral health, intellectual/developmental disability (I/DD), traumatic brain injury (TBI), and physical health services for North Carolina Medicaid beneficiaries across 46 eastern North Carolina counties. Its core offerings include the NC Medicaid Tailored Plan, crisis services (24-hour Mobile Crisis Teams, behavioral health urgent care, Mobile Crisis Dispatch), NC Innovations Waiver services, care management, EPSDT child wellness checks, non-emergency medical transportation, and community-based programs such as Community Opportunity Centers. Services are delivered through a contracted provider network, telehealth platforms (ED@Home, TULA), and direct member programs operated under NCDHHS contracts.

Product overview

Trillium Health Resources is a managed care organization (LME/MCO) offering a platform of behavioral health, intellectual/developmental disability, and traumatic brain injury services across North Carolina. The core platform includes NC ROOTS Hub (unified claims system), Tailored Plan Claims Platform, Physical Health Contracts integration, Member & Recipient Portal, Crisis Services, NC 2-1-1, Transportation (NEMT), and Tailored Care Management. Add-on modules and services include TULA (Trillium Ultimate Living Assistant) technology tool, My Learning Campus (online training), Roadmap 2 Ready (emergency preparedness), Trillium Advantage (value-added services), Community Opportunity Centers, One Community, and OUTreach for LGBTQ. The organization integrates with StationMD telehealth services for the ED@Home pilot program.

Differentiator

Problem solved

Functional benefit

Brands

• TULA (Trillium Ultimate Living Assistant): Technology tool for members to help with daily organization and management.
• NC ROOTS Hub
• Tailored Plan
• One Community
• Community Opportunity Centers
• THRive Local
• Roadmap 2 Ready
• Trillium Advantage

Products and services

• Tailored Plan (NC Medicaid Tailored Plan) Medicaid managed care plan offering behavioral health, substance use, intellectual/developmental disability, traumatic brain injury, and physical health services to assigned NC Medicaid beneficiaries in 46 eastern North Carolina counties under contract with NCDHHS.
• Crisis Services 24-hour mental health and substance misuse crisis care including behavioral health urgent care facilities (e.g., Lumberton in Robeson County), Mobile Crisis Teams, Crisis Intervention Team (CIT), and Mobile Integrated Care Units serving members across the 46-county region.
• Mobile Crisis Dispatch Program Real-time dispatch coordination for Mobile Crisis Teams when 988 Lifeline callers experience mental health or substance use crises, operated through REAL Crisis Intervention, Inc. with partners Integrated Family Services and Easterseals PORT Health.
• ED@Home Telemedicine Program Telehealth-based urgent medical care program that provides 24/7 physician access to individuals with intellectual/developmental disabilities in Intermediate Care Facilities via StationMD, integrated through the TULA technology platform; resolves over 90% of calls at home and reduces unnecessary emergency department visits.
• Tailored Care Management Care coordination service providing individualized support to help members navigate healthcare systems, connect to resources, and manage health needs across behavioral health, I/DD, TBI, and physical health services.
• Transportation (Non-Emergency Medical Transportation / NEMT) Non-Emergency Medical Transportation services that help members reach medical appointments and other healthcare services across the Trillium service region.
• EPSDT (Early and Periodic Screening, Diagnostic and Treatment / Wellness Checks for Children) Early and Periodic Screening, Diagnostic and Treatment services providing preventive health screenings, developmental assessments, and early intervention services for Medicaid-eligible children and adolescents under age 21.
• NC 2-1-1 Information and Referral Service Three-digit telephone service, operated in partnership with United Way of NC, that connects people in 18 of Trillium's 24 counties to community resources for housing, food, medical services, daycare, transportation, and crisis support.
• Community Opportunity Centers Community hubs that provide digital access, care coordination, job training, peer support services, and food access programs, operated through local partners such as ADLA Inc. (Wayne County) and Life Springs Dream Center (Lee County); serve more than 156 participants per month at the Wayne County location.
• TULA (Trillium Ultimate Living Assistant) Technology assistant platform that helps members with intellectual/developmental disabilities stay organized throughout the day, providing daily structure, support tools, and integration with the ED@Home telehealth platform.
• Attend Behavior Mobile Application Mobile application for children and families with Autism Spectrum Disorder (ASD), ADHD, and intellectual/developmental disabilities, offered as a support solution alongside TULA through a partnership with Attend Behavior.
• Trillium Advantage (Value-Added Services) Value-added services program for Tailored Plan members including member incentives, pharmacy benefits, and wellness programs beyond standard Medicaid-covered services.
• NC Innovations Waiver Services Specialized waiver services for individuals with intellectual/developmental disabilities enrolled in the NC Innovations Waiver program, providing home and community-based supports that enable independent living and community integration.
• One Community Program Program supporting individuals and families with Intellectual/Developmental Disabilities to build healthier, more stable lives in their communities through coordinated services and family engagement.
• OUTreach for LGBTQ Outreach services for LGBTQ community members providing support and resources for mental health and substance use needs, delivered through Trillium's member services network.

Quantifiable outcome

• Over 90% of ED@Home telehealth calls resolved without emergency department visit
• +3 more outcomes

Named customers8 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Twelve partnerships are on record, tiered core and major.

• N.C. Department of Health and Human ServicescoreStrategic or Co-development Partner · 26 April 2026State government agency providing co-funding for behavioral health services including $2 million for Robeson County behavioral health urgent care as part of $16 million state allocation, and $1.5 million Mobile Crisis Dispatch pilot program. Major state partner for Medicaid behavioral health and I/DD service contracts.
• Southeastern Integrated CarecoreStrategic or Co-development Partner · 26 April 2026Behavioral health provider operating new $2 million behavioral health urgent care facility in Lumberton, Robeson County providing 24-hour mental health and substance misuse crisis care for adults and children over 4.
• StationMDcoreTechnology or Integration · 16 April 2026HIPAA-compliant telehealth provider for ED@Home pilot program providing 24/7 physician access to individuals with I/DD in Intermediate Care Facilities, resolving over 90% of calls at home.
• RubiconmajorTechnology or Integration · 16 April 2026Technology partner in ED@Home pilot program development alongside StationMD for delivering telehealth services to I/DD population.
• LIFE, Inc.coreStrategic or Co-development Partner · 16 April 2026Intermediate Care Facility provider participating in ED@Home pilot, gaining immediate access to physician triage and treatment via telehealth for vulnerable I/DD population.
• Skill Creations, Inc.coreStrategic or Co-development Partner · 16 April 2026Intermediate Care Facility provider in ED@Home pilot improving continuity of care for individuals with I/DD through telehealth partnership with Trillium and StationMD.
• REAL Crisis Intervention, Inc.coreStrategic or Co-development Partner · 7 March 2026Managing Mobile Crisis Dispatch program operating in 10 eastern NC counties, partnering with Integrated Family Services and Easterseals PORT Health. Program improves real-time dispatch of Mobile Crisis Teams when someone experiencing a mental health crisis calls 988 Lifeline.
• Integrated Family ServicescoreStrategic or Co-development Partner · 7 March 2026Partner in Mobile Crisis Dispatch program managing crisis intervention services in eastern North Carolina counties as part of $1.5 million pilot program.
• Easterseals PORT HealthcoreStrategic or Co-development Partner · 7 March 2026Partner in Mobile Crisis Dispatch program providing behavioral health crisis services as part of $1.5 million pilot expanding to 27 counties.
• United Way of NCmajorStrategic or Co-development PartnerNC 2-1-1 Resource Database partner managed by United Way of NC providing health and human services information covering 18 of 24 counties where Trillium provides services.
• ADLA Inc.coreStrategic or Co-development PartnerFirst operational Community Opportunity Center partner serving Wayne County with outreach, workforce development, food access, digital literacy, ESL classes, and peer support services. Over 156 participants served monthly.
• Life Springs Dream CentercoreStrategic or Co-development PartnerCommunity Opportunity Center partner in Lee County providing recovery support, digital literacy, workforce development, youth mentorship, and family engagement. Graduated 8 HVAC program participants and 12 Digital Boss AI class participants in one month.

Scale indicators13 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• Alliance Health: Public managed care organization serving as an LME/MCO under contract with NCDHHS in North Carolina, managing behavioral health, I/DD, and TBI services for Medicaid beneficiaries across a comparable multi-county service area. Operates with the same Tailored Plan regulatory framework and competes for state contract renewals.
• Vaya Health: Another North Carolina LME/MCO formed through merger of Smoky Mountain Center and others, serving western NC counties under the same NCDHHS contract structure. Tailored Plan behavioral health managed care is its core business, making it a structural comp to Trillium.
• Partners Health Management: North Carolina LME/MCO providing behavioral health and I/DD managed care to Medicaid beneficiaries across multiple counties. Operates as a public managed care entity under the identical Tailored Plan contract structure, including Innovations Waiver administration.
• Sandhills Center: NC LME/MCO delivering managed behavioral health, I/DD, and substance use services in central North Carolina counties under NCDHHS contract. Highly comparable in operating model, customer base (Medicaid beneficiaries), and revenue structure to Trillium.
• Eastpointe: North Carolina LME/MCO serving southeastern counties with the same Medicaid behavioral health and I/DD managed care mandate. Operates within the same state regulatory framework as Trillium and serves a comparable Medicaid population.
• Cardinal Innovations Healthcare: Historically one of North Carolina's largest LME/MCOs before reorganization/merger activity, providing the closest historical comparison to Trillium's scale and contract structure for behavioral health and I/DD Medicaid managed care.

Broad incumbents

• Carelon Behavioral Health: National behavioral health managed care subsidiary of Elevance Health (formerly Beacon Health Options), managing Medicaid and commercial behavioral health benefits across multiple states. Represents a larger incumbent that could compete or partner if NC consolidates behavioral health contracts.
• Magellan Health: National specialty managed care company (now part of Centene) historically focused on behavioral health and Medicaid populations. Comparable in managing complex Medicaid populations with specialty behavioral and I/DD needs, though at national scale.
• Centene Corporation: Largest US Medicaid managed care operator, with extensive behavioral health and I/DD capabilities through Wellcare and Magellan. Operates Medicaid health plans that contract directly with state Medicaid agencies in ways analogous to Trillium's NC relationship.
• CareSource: Mission-driven, nonprofit Medicaid managed care plan with a strong behavioral health and I/DD portfolio across multiple states. Highly analogous in mission orientation and in depth of behavioral health operations to Trillium's LME/MCO model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/TrilliumHealthResources
• LinkedInlinkedin.com/company/trillium-health-resources
• Instagraminstagram.com/trilliumhealthresources

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Trillium Health Resources