Outsourced

What Outsourced does

Outsourced (legal name: Outsourced Quality Assured Services Inc.) is a Philippines-headquartered offshore staffing provider founded in 2012, operating from Quezon City with a 1,001-5,000 employee range and serving 400+ clients across APAC, North America, and Europe. The company sources full-time, dedicated offshore staff across twelve staffing categories — IT & Development, CX & Contact Center, Professional Services, Creative & Design, Marketing, Healthcare & Medical, Admin Support, Finance & Accounting, Education & Training, Engineering & Architecture, Legal Services, and Artificial Intelligence — delivered through office-based, home-based, or hybrid arrangements. Recruitment is positioned to identify the top 1% of AI-ready talent in the Philippines, supported by ISO 27001-certified data security, TUV certification, Great Place to Work certification, and an internal Outsourced University training program that underpins a stated 98% staff retention rate.

The offering is a managed services bundle: clients receive a single fixed monthly invoice combining staff salary with a service fee covering recruitment, HR, payroll, IT infrastructure, facilities, and Philippine labor law compliance. Pricing is transparent and contract-light, with no long-term lock-in, and the company advertises up to 75% cost savings versus equivalent local hiring in Australia, the US, and the UK. Distribution is sales-led via dedicated consultation calls, inside-sales quote requests, a Team Builder Calculator, and a referral program; sales presence is anchored by local numbers in Australia (+61), the USA (415), and the UK (208).

Commercially, the company has expanded beyond organic growth through the June 2024 acquisition of Auckland-based tech staffing firm Double Yolk, which brings operational presence in India (now led by newly appointed COO India Jack Coleman) and deepens its IT and AI-staffing capability. Notable enterprise customers include Mimecast (Cybersecurity), Genesys (Customer Experience), Fox (Media), 2XU (Sportswear), and Shootsta (Creative), alongside growth-stage accounts such as Eucalyptus (Healthcare). Outstanding information gaps include undisclosed revenue, no visible primary funding events beyond the Pemba Capital Partners involvement in 2021, and no publicly disclosed ownership or valuation.

Name

Outsourced

Legal name

Outsourced Quality Assured Services Inc.

Website

https://outsourced.ph

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Outsourced is a Philippines-headquartered offshore staffing provider that recruits, employs, and manages dedicated full-time staff across twelve role categories for 400+ enterprise and mid-market clients in APAC, North America, and Europe on transparent monthly fixed pricing.

Ownership category

akta.pro rank

Product category

Offshore Staffing Services

NAICS

Employment Services (5613), Professional Employer Organizations (561330)

SIC

Services-Employment Agencies (7361), Services-Help Supply Services (7363)

akta.pro primary industry

Recruiting Administration Outsourcing (Recruitment Support, Scheduling, Onboarding Ops) (BPACAKAG)

Keywords

• Offshore staffing services
• Staff augmentation
• Managed HR services
• Dedicated remote teams
• BPO recruitment

Headquarters

HQ city

Quezon City

HQ country

Philippines

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Managed Staffing Services: Outsourced generates revenue through monthly service fees that combine staff salary with comprehensive support services including recruitment, HR, payroll, IT support, facilities, and legal compliance. Clients receive one simple fixed monthly invoice covering all services. The model allows hiring top-tier talent at up to 75% less than local hiring costs.
2. Professional Services: Additional professional services including training and development through Outsourced University, ISO data security services, and human resources services. These are bundled into the overall staffing solution or offered as add-on services.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels7 records

Core offering

Outsourced provides dedicated full-time offshore staff recruited from the top 1% of talent in the Philippines, embedded as direct extensions of client teams across IT, CX, marketing, finance, healthcare, legal, AI, and other professional roles. The company delivers these staff under a managed services model that bundles recruitment, HR, payroll, IT infrastructure, ISO 27001 certified data security, facilities, and compliance into a single fixed monthly invoice with no long-term contracts. Flexible office-based, home-based, and hybrid staffing arrangements are supported by AI-enhanced recruitment and the Outsourced University training program.

Product overview

Outsourced is a Philippines-based offshore staffing company offering dedicated full-time remote and office-based staff recruited from the top 1% of talent in the Philippines. The core product is Offshore Staffing Services, providing dedicated employees across 12 staffing categories: IT & Development, CX & Contact Center, Professional Services, Creative & Design, Marketing, Healthcare, Admin Support, Finance & Accounting, Education, Engineering, Legal Services, and Artificial Intelligence. Staff are provided through flexible staffing arrangements (Office-Based Teams, Home-Based Staff, Hybrid Staff) supported by Recruitment Services, Human Resources Services, ISO Data Security, and Outsourced University training. Pricing is transparent with fixed monthly rates and no long-term contracts, with a Team Builder Calculator for cost estimation. The company serves 400+ clients across APAC, North America, and Europe, achieving 98% staff retention.

Differentiator

Problem solved

Functional benefit

Products and services

• Offshore Staffing Services Full-time dedicated offshore staff recruited from the Philippines and embedded as extensions of client teams, covering 12 role categories including IT & Development, CX & Contact Center, Marketing, Finance & Accounting, Healthcare, Legal, Engineering, and AI, delivered as a managed service.
• Office-Based Teams Dedicated offshore staff working from Outsourced's premium Philippine office facilities in Quezon City, with IT infrastructure, facilities management, and HR support included.
• Home-Based Staff Remote offshore staff working from home-based setups meeting modern data-protection standards, with secure IT infrastructure provided by Outsourced.
• Hybrid Staff Flexible staffing arrangement combining office and home-based work options for offshore team members.
• Recruitment Services AI-enhanced recruitment process sourcing talent from the top 1% of candidates in the Philippines, including screening, technical skills testing, and interviews to shortlist qualified candidates.
• Human Resources Services Full employment administration including HR, payroll, compliance with Philippine labor law, sick leave management, and ongoing staff support for offshore teams.
• ISO Data Security ISO 27001-certified data management practices covering information security, encryption, and secure workstation environments for offshore staff.
• Outsourced University Training and development program for offshore staff to build skills and support career progression, part of the Great Place to Work culture initiative.

Quantifiable outcome

• Cost savings of up to 75% compared to local hiring
• +3 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability11 records

Feature4 records

Partnerships

One partnership is on record.

• Double YolkcoreStrategic or Co-development Partner · 7 June 2024Outsourced acquired Double Yolk, a tech staffing company with significant presence in India and the Philippines, as part of its global expansion efforts. The acquisition involved key leadership changes including Jack Coleman becoming COO for India. This strategic acquisition enhances Outsourced's service capabilities across new regions and strengthens its position in the tech staffing market.

Scale indicators5 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• SupportNinja: Outsourced CX, content moderation and back-office staffing with delivery in the Philippines, Jamaica and Nicaragua. Directly competes for Outsourced's contact-center and customer-experience segments.
• Cloudstaff: Philippines-headquartered offshore staffing firm providing dedicated remote staff to SMEs and enterprises. Most direct comparable: same geography, same dedicated-staff model, similar role coverage (IT, CX, finance, admin).
• Boldr: Philippines-and-LATAM-based dedicated offshore staffing provider for customer experience, back-office and knowledge work. Closely overlaps Outsourced on model (dedicated teams), buyer profile, and Philippines delivery footprint.
• Boomering Solutions: Philippine-based BPO delivering dedicated offshore staffing for CX, back-office, and technical roles. Comparable because of identical Philippines delivery model and dedicated-team commercial structure.
• Penbrothers: Philippine staffing specialist providing dedicated offshore teams across admin, finance, IT and operations. Direct Philippines-headquartered peer with overlapping service mix and SMB/mid-market focus.

Broad incumbents

• TaskUs: Public US-traded digital outsourcing specialist with significant Philippines delivery. Competes with Outsourced on enterprise CX and trust-and-safety roles, but operates at much larger scale across many geographies.
• ManpowerGroup: Global staffing and workforce-solutions major with RPO and offshore capabilities. Competes for outsourced-talent mandates but its scale and breadth make it a broad incumbent rather than a direct Philippines-focused rival.
• Concentrix: Global BPO/IT services incumbent offering customer experience, digital, and RPO. Comparable at the enterprise end of Outsourced's market but covers a much wider service portfolio and geographic footprint.
• Hays: UK-headquartered global recruitment and workforce-solutions group with offshore/RPO practices. Comparable on the recruitment-services and dedicated-team front, especially in UK, Australia and APAC where Outsourced also sells.
• Teleperformance: World's largest CX-focused BPO with deep Philippines operations. Overlaps Outsourced's CX-and-contact-center staffing offer but at a global, enterprise-platform scale that Outsourced cannot match.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/outsourcedcareers
• LinkedInlinkedin.com/company/outsourcedglobal

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Outsourced