PSI Services

What PSI Services does

PSI Services LLC is a global assessment solutions provider specializing in test development, multi-modal delivery, and test security for high-stakes certification, licensure, and government programs. Founded in 1946 and headquartered in Olathe, Kansas, the company operates as a subsidiary of Educational Testing Service (ETS) and serves federal agencies (FAA, IRS, USPS, TSA, CBP, DOD), professional certification bodies (ISACA, The Linux Foundation, AAT, CII), healthcare certification organizations (NBSTA, NCHEC, BCEN, AACN, NBRC), state licensure boards (California Department of Real Estate, New Jersey Real Estate Commission, Washington State OIC), and international government clients (UK Home Office). The company runs a global test center network spanning 2,000+ locations in 140+ countries, including 550+ US sites, and delivers approximately 17 million tests per year through three primary modalities: in-center proctoring, live online proctoring, and Record and Review asynchronous proctoring.

PSI's technology stack centers on four proprietary platforms: FormCast test generation software (creating statistically equivalent unique test forms with multi-lingual support), the PSI Item Banking Platform (web-based self-service item and form management), the PSI Proctoring Platform (online proctoring with AI-enhanced security), and the PSI Secure Browser. AI capabilities are applied across the stack, including automated item generation, biometric fraud detection (facial, voice, keystroke similarity, deepfake detection, room similarity scans), video indexing, generative AI response detection, and data forensics. In a pilot, 77.4% of AI-generated items met psychometric thresholds, and the biometric fraud system reduced impersonator detection time from 64 days to 1 day. PSI also owns two branded assessment programs: HiSET (high school equivalency recognized across all US states and territories) and Skills for English (UK Home Office-approved English proficiency testing).

Revenue is generated through multi-year enterprise contracts with certification bodies, government agencies, and professional associations, supplemented by managed test delivery services, direct-to-consumer test preparation materials via psionlinestore.com, and add-on modules for test security (audits, investigations, data forensics). Pricing is quote-based and not publicly disclosed. The go-to-market combines enterprise field sales with channel partnerships including the DoD COOL military program and over 130 professional associations worldwide. PSI holds FedRAMP-ready status, SOC 2 Type 2, ISO 27001/9001/14001, Cyber Essentials Plus, and GDPR compliance, supporting regulated workloads in US federal, UK, and EU markets.

Name

PSI Services

Legal name

PSI Services LLC

Website

https://psiexams.com

Company type

Private

Founded year

1945

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

PSI Services LLC is a global assessment solutions provider offering test development, multi-modal delivery, and AI-enhanced security to US federal agencies, professional certification bodies, licensure boards, and international governments, operating 2,000+ test centers across 140+ countries as an ETS subsidiary.

Ownership category

akta.pro rank

Product category

Testing and Assessment Services

NAICS

Educational Support Services (611710)

SIC

Services-Educational Services (8200)

akta.pro primary industry

Remote & Live Online Proctoring Platforms (EDAFADAB)

akta.pro secondary industries

Remote Proctoring, Test Security & Online Assessment Platforms (BPACAMAL), Test Center Management & Onsite Proctoring Systems (EDAFADAJ), Digital Assessment Platforms & Computer-Based Testing Authorities (EDADAFAK), Psychometric Standards, Test Development & Validation Authorities (EDADAFAG), Official GED/HiSET Testing Centers & Proctoring Services (EDAAABAF)

Keywords

• Assessment solutions
• Test development services
• Online proctoring platform
• Certification testing programs
• Psychometric assessment services

Headquarters

HQ city

Olathe

HQ country

United States

HQ region

North America

Offices11 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Professional Assessment Services: PSI provides end-to-end assessment solutions including test development, delivery, and security services to certification bodies, government agencies, and professional associations. Revenue is generated through long-term contractual relationships with organizations requiring standardized testing at scale.
2. Test Delivery and Administration: PSI administers exams through its global network of test centers and online proctoring platforms, charging for exam administration, scheduling, candidate support, and data handling services across 550+ US test centers and 2,000+ global locations.
3. Test Prep and Preparation Materials: PSI operates an online store selling test preparation materials, practice tests, and study resources for test takers preparing for various certification and licensure exams.

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

PSI Services provides end-to-end assessment solutions including test development with world-class psychometrics, multi-modal test delivery through a global network of 2,000+ test centers and online proctoring, and robust test security services. The company delivers 17 million tests annually across 140+ countries for certification bodies, government agencies (FAA, IRS, TSA, UK Home Office), professional associations, and licensure organizations. Its proprietary platforms — FormCast, PSI Proctoring Platform, and PSI Item Banking Platform — combined with AI-enhanced biometric fraud detection power the offering.

Product overview

PSI Services is a global assessment solutions provider offering an integrated platform for test development, multi-modal delivery, and security. The core portfolio includes the PSI Proctoring Platform for online proctoring, the PSI Item Banking Platform for item/test management, and proprietary FormCast test generation software. AI-powered capabilities include AI Test Development for automated item creation and AI Test Prep for customized study materials. The company operates over 2,000 test centers globally and supports multiple delivery modalities including Live Online Proctoring, Record & Review Proctoring, and traditional test center testing. Key branded programs include HiSET (high school equivalency) and Skills for English (English proficiency testing). PSI is an ETS company.

Differentiator

Problem solved

Functional benefit

Brands

• HiSET: High School Equivalency credential test program, recognized by every U.S. state, territory and jurisdiction.
• Skills for English
• PSI Proctoring Platform
• FormCast

Products and services

• Test Development Services

Quantifiable outcome

• 45% decrease in monthly support tickets and 151% increase in Record and Review modality exams for AAT partnership
• +3 more outcomes

Named customers22 records

Segments7 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability10 records

Feature6 records

Partnerships

Nine partnerships are on record, tiered core.

• Association of Accounting Technicians (AAT)coreStrategic or Co-development Partner · 18 February 2026PSI has partnered with AAT since 2019 and secured a 5-year renewal in 2026. The partnership delivers accounting assessments at scale with measurable improvements including 45% decrease in support tickets and 151% increase in Record and Review modality exams between 2024-2025. Future collaboration will explore responsible AI integration in content development and assessment models.
• U.S. Internal Revenue Service (IRS)coreStrategic or Co-development Partner · 10 February 2026PSI was awarded a contract by the U.S. IRS to deliver the Enrolled Agent Special Enrollment Examination (EA-SEE) program beginning May 2026. PSI handles exam development, administration, scheduling, secure test delivery, candidate support, and data handling across its network of 550+ U.S. test centers and remote online proctoring.
• ETS (Educational Testing Service)coreStrategic or Co-development PartnerPSI is an ETS company, operating as a subsidiary of the Educational Testing Service. This strategic alignment provides PSI access to ETS's portfolio of test security solutions, enables long-term investments in security professionals and technology, and strengthens credibility with government and institutional clients. PSI and ETS jointly developed a biometric fraud detection system that won the IT Certification Council 2026 Innovation Award.
• Chartered Insurance Institute (CII)coreStrategic or Co-development PartnerPSI partners with CII, a major professional insurance institute, to deliver insurance certification and professional development assessments.
• UK Home OfficecoreStrategic or Co-development PartnerPSI delivers the Life in the UK test and Secure English Language Testing (SELT) for UK visa applications under partnership with the UK Home Office.
• Credentialing Opportunities On-Line (COOL) ProgramcoreChannel Partner/ Reseller/ DistributorPSI partners with the U.S. Department of Defense's COOL program to provide certification testing for military service members. The partnership enables military personnel to access PSI's test center network for civilian credentialing, with program verification through VA's Web Enabled Approval Management System.
• National Board of Surgical Technology and Surgical Assisting (NBSTA)coreStrategic or Co-development PartnerPSI has helped NBSTA develop testing at the campus level since 2010, building their business through professional certification examinations.
• The Linux FoundationcoreStrategic or Co-development PartnerPSI partnered with The Linux Foundation to develop a new credential for IT professionals, enabling certification delivery in real time, online, anywhere, anytime.
• ABRSM (Associated Board of the Royal Schools of Music)coreStrategic or Co-development PartnerPSI has an ongoing partnership with ABRSM, evolving to enable more exams to be delivered anytime, anywhere. The partnership puts the learner at the center of assessment planning.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Pearson VUE: Pearson's testing division operates a global network of test centers and delivers computer-based certification and licensure exams. Directly comparable to PSI across certification, licensure, and government testing programs with similar delivery model and customer base.
• Prometric: Global test delivery and test development services company operating test centers in 160+ countries. Closest direct competitor to PSI in certification, licensure, and high-stakes government testing with comparable scale and multi-modal offerings.
• Kryterion (Webassessor): Online proctoring and assessment delivery platform specializing in certification programs for IT, healthcare, and professional associations. Direct competitor in remote proctoring and certification delivery with overlapping customer segments.
• ProctorU: Online proctoring service provider offering live and automated remote proctoring for higher education and certification programs. Direct competitor to PSI Proctoring Platform with overlapping institutional customer base in education and certification.
• Examity: Online proctoring and identity verification platform serving higher education, certification, and credentialing organizations. Competes with PSI on remote proctoring with focus on AI-augmented human review model similar to PSI's Record & Review offering.

Broad incumbents

• ETS (Educational Testing Service): PSI's parent company and a global leader in educational testing (TOEFL, GRE, SAT). While PSI operates as a subsidiary, ETS's broader portfolio in standardized testing and assessment research creates both partnership and overlap in capabilities and customers.
• SHL (Talent Assessment): Talent assessment provider offering psychometric assessments for hiring and development. Overlaps with PSI's talent assessment and certification offerings, particularly in corporate credentialing and pre-employment testing.
• TalentLens (Pearson): Pearson's talent assessment division providing psychometric assessments and credentialing programs. Comparable to PSI in talent assessment and certification across enterprise customers, with broader integration into Pearson's education platform.

Emerging players

• Questionmark: Assessment platform providing enterprise-grade authoring, delivery, and analytics for certification and compliance testing. Competes in the same test delivery and security space with focus on corporate compliance and learning markets.
• Caveon Test Security: Test security and psychometric forensics firm specializing in data forensics, web monitoring, and fraud detection for high-stakes testing programs. Adjacent competitor in PSI's test security add-on offerings including audits, investigations, and data forensics.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/psi-services-llc
• Xx.com/PSIServicesLLC

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PSI Services