OSG

What OSG does

OSG (Output Services Group, Inc.) is a privately held Customer Communications Management (CCM) provider founded in 1970 and headquartered in Carol Stream, Illinois. The company serves more than 4,400 clients across regulated industries—financial services, healthcare, insurance, government and utilities, telecommunications, and property management—and processes over 1 billion print and digital communications annually through a network of 10 U.S. production facilities with 1,001-5,000 employees.

The core product is OSG JourneyConnect®, a multichannel CCM platform that unifies data aggregation, journey orchestration, delivery tracking, and payment processing across print, email, SMS, mobile apps, portals, and messaging channels. The platform is extended by modular components including JourneyConnect Orion™ (an AI-powered communication framework with predictive analytics, propensity analysis, and conversational AI), JourneyConnect Acquire™ (direct mail with digital reinforcement), OSG CommunityConnect™ (property management/HOA suite), predefined industry journeys, multichannel communications, responsive and interactive documents, data-driven content, delivery orchestration, self-service portals, integrated payments, and Lockbox/eLockbox processing. Supporting services include OSG Creative (Boost) and print outsourcing.

OSG operates a hybrid revenue model: subscription and recurring fees from the JourneyConnect platform, transaction-based revenue from print/mail production and payment processing, and project or retainer-based professional services from the creative agency. Go-to-market is sales-led and primarily direct enterprise, supplemented by a channel partner program and event-driven engagement (including the OSG Elevate webinar series and vertical conferences). The company maintains regulatory certifications including HIPAA, PCI-DSS Service Level 1, SOC 2 Type 2, and HITRUST, which serve as competitive prerequisites in its regulated-vertical client base. Leadership includes veteran operators from RR Donnelley, Cenveo, Quad, CSG Systems, and Solera.

Name

OSG

Legal name

Output Services Group, Inc.

Website

https://osgconnect.com

Company type

Private

Founded year

1970

Operating status

Operating

Headcount range

501–1,000 employees

Short description

OSG is a privately held Customer Communications Management provider serving 4,400 clients across regulated industries including financial services, healthcare, insurance, utilities, telecom, and property management. Its JourneyConnect platform delivers multichannel print and digital communications, AI-driven personalization, and integrated payments across 10 U.S. production facilities.

Ownership category

akta.pro rank

Product category

Customer Communications Management

SIC

Service Industries For The Printing Trade (2790), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

POD Platform Software & Workflow Automation (Order Routing, Prepress, MIS) (MPAJANAL)

akta.pro secondary industries

Production & High-Volume Printing Systems (HDACAEAJ), Print & Peripheral Services (Managed Print, scanners, peripherals) (BPAEAIAM)

Keywords

• Customer communications management
• Multichannel print mail
• Transactional document delivery
• Direct mail marketing
• Payment processing services

Headquarters

HQ city

Carol Stream

HQ country

United States

HQ region

North America

Offices10 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Operations, Technology or R&D, Supply Chain, Infrastructure, Marketing or Sales

Revenue model

1. CCM Software & Platform Services: OSG generates recurring revenue through its JourneyConnect® platform providing customer communications management capabilities. The platform is sold as an integrated suite with modular components including multichannel communications, journey orchestration, payments, and analytics.
2. Print & Mail Services: Physical print and mail production services across OSG's 10 nationwide production facilities. Includes distributive print, direct mail campaigns, transactional communications, and creative printing services. Revenue is generated per job based on volume and complexity.
3. Payment Processing Services: Integrated payment solutions including multichannel payment processing, Lockbox/eLockbox services, and payment gateway integration. Revenue generated through transaction fees and per-payment processing charges.
4. Creative & Professional Services: Creative design agency services including direct response marketing campaigns, branding, email design, social media assets, landing pages, and transactional communications. Custom project-based and retainer arrangements.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

OSG delivers print and digital customer communication solutions through its JourneyConnect platform, enabling organizations to send the right message, in the right channel, at the right time. The company operates 10 nationwide production facilities serving 4,400 clients across financial services, healthcare, insurance, telecommunications, government/utilities, and property management, processing over 1 billion print and digital communications annually. Core offerings include multichannel delivery, AI-powered communication orchestration, journey tracking, integrated payments, lockbox/eLockbox processing, and creative services.

Product overview

OSG is a Customer Communications Management (CCM) solutions provider operating a platform-plus-modules architecture. The core platform is OSG JourneyConnect, which aggregates and analyzes data from multiple sources to deliver messages across print and digital channels. JourneyConnect is extended by specialized AI and vertical-specific modules: JourneyConnect Orion (AI communication framework with predictive analytics and conversational AI), JourneyConnect Acquire (direct mail acquisition with digital reinforcement), Predefined Journeys (industry-specific out-of-the-box triggered communication workflows), Multichannel Communications, Responsive & Interactive Documents, Journey Tracking, Data-Driven Content, Delivery Orchestration, Self-Service, OSG Payments, and Lockbox & eLockbox. The OSG Creative (Boost) studio and Print Outsourcing services complement the digital-first platform. Solutions span financial services, healthcare, insurance, telecommunications, property management, and government/utilities verticals.

Differentiator

Problem solved

Functional benefit

Brands

• JourneyConnect Orion™: AI-powered communication framework that unifies data across all touchpoints to deliver intelligent, personalized, and compliant customer experiences at scale.
• OSG CommunityConnect™
• OSG JourneyConnect®
• Boost (OSG Creative)

Products and services

• OSG JourneyConnect OSG's core Customer Communications Management (CCM) platform that unifies print and digital delivery with predefined industry-specific journeys, journey tracking, data-driven content, delivery orchestration, self-service, and payments for regulated industries.
• JourneyConnect Orion OSG's AI-powered communication framework built on JourneyConnect. Unifies data across touchpoints to deliver intelligent, personalized, and compliant customer experiences using predictive analytics, propensity analysis, conversational AI, and next-best message orchestration.
• JourneyConnect Acquire Direct mail customer acquisition solution extending reach across print, web, mobile, social, and email with mail tracking, Informed Delivery integration, call and text tracking, QR codes, landing pages, online retargeting, LeadMatch, and live analytics dashboards.
• OSG CommunityConnect Modernized suite of tools for property managers, HOA boards, and community managers featuring ordering integration with property management software, back-office automations, association billback, distributed print routing, and a modernized ordering website.
• Digital Adoption Practice Structured tiered practice designed to help companies shift regulated communications from print to digital. Accelerates paperless adoption through consent simplification, personalized digital nudges, and adoption performance tracking.
• OSG Payments Integrated payment platform embedding secure payment options into customer communications across email, SMS, print scan-to-pay, mobile apps, and web portals. Supports ACH, credit/debit cards, Apple Pay, digital wallets, and flexible scheduling including AutoPay and payment plans.
• Lockbox & eLockbox Check processing and payment remittance solution. Traditional Lockbox provides fully managed high-volume check processing with fraud protection. eLockbox converts online banking paper checks into digital receivables for next-day ACH deposits with 98% conversion rate.
• Print Outsourcing Service that transitions in-house printing operations to OSG's 10 national production facilities, typically delivering 20-50% cost reduction and 60% or more efficiency increase compared to in-house print operations.
• OSG Creative (Boost) Full-service creative agency for customer communications including direct response campaigns, emails, social media assets, landing pages, print and digital brochures, branding, video and motion graphics, and transactional communications optimization.

Quantifiable outcome

• 20-50% cost reduction when transitioning from in-house print to OSG outsourced production
• +3 more outcomes

Named customers2 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability12 records

Feature10 records

Partnerships

Three partnerships are on record, tiered core and supporting.

• SagentcoreStrategic or Co-development Partner · 12 May 2026OSG and Sagent formed a strategic partnership to transform mortgage servicing communications. The partnership combines OSG's 50+ years of mortgage communications expertise with Sagent's Dara platform to deliver smarter, more efficient homeowner communications. API connectivity is being developed for real-time data exchange, enabling secure compliant document delivery, proactive risk mitigation, and plug-and-play mortgage workflows across print, mail, and digital channels.
• PileracoreStrategic or Co-development Partner · 24 September 2024OSG and Pilera announced a strategic partnership to enhance HOA communications. Pilera, a leading CRM solution for HOA management, integrated with OSG's communication capabilities to provide comprehensive communication solutions for HOA communities, combining CRM and CCM functionality.
• InfoscribesupportingTechnology or IntegrationOSG partnered with Infoscribe to develop an innovative healthcare communication solution that won the 2024 Xplor Application of the Year Award. The partnership combined OSG's CCM capabilities with Infoscribe's healthcare communication expertise.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Donnelley Financial Solutions (DFIN): DFIN provides SEC reporting, regulatory filing, and transaction communications solutions, competing with OSG in financial-services CCM and transaction print and digital communications.
• Quadient: Quadient provides CCM software and mailing/print automation for regulated industries, making it one of the closest publicly traded peers to OSG's print-plus-digital communications stack.
• Smart Communications: Smart Communications is a cloud-native CCM platform focused on regulated industries (financial services, insurance, healthcare), directly competing with OSG's JourneyConnect software suite.
• Doxim: Doxim is a CCM and customer engagement technology provider serving banks, credit unions, utilities, and healthcare — directly overlapping with OSG's regulated-vertical focus and offering a comparable blend of print/mail production and digital communication software.
• Toppan Merrill: Toppan Merrill specializes in financial communications, regulatory disclosure, and print/digital CCM for capital markets and financial services — a near-direct competitor in OSG's financial-services-heavy book of business.

Emerging players

• Lob: Lob is an API-first direct mail automation platform competing with OSG's JourneyConnect Acquire and transactional print offerings, primarily targeting digital-first and fintech customers rather than OSG's regulated-vertical base.
• Messagepoint: Messagepoint is a CCM software vendor specializing in content management and customer journey orchestration for financial services and insurance — a more software-only emerging competitor to OSG's JourneyConnect platform.

Broad incumbents

• Salesforce Marketing Cloud: Salesforce Marketing Cloud offers enterprise journey orchestration, messaging, and personalization that overlaps with OSG's multichannel and Orion AI capabilities, typically as part of broader CRM deployments.
• OpenText (CCM / Exstream): OpenText's CCM portfolio (formerly HP Exstream / OpenText Output Transformation) competes with OSG's JourneyConnect in enterprise document generation and customer communications across regulated verticals, as part of a much broader information management portfolio.
• Adobe Experience Cloud: Adobe Experience Cloud bundles campaign orchestration, document generation, and customer journey tools into a broader CX platform, competing with OSG's higher-end JourneyConnect Orion offering for large enterprise CCM deals.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/connectwithosg
• LinkedInlinkedin.com/company/connectwithosg
• Instagraminstagram.com/connectwithosg

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about OSG