What Sagent does

Sagent, LLC is a privately held U.S. IT services firm headquartered in Coppell, Texas, founded in 2001, that provides end-to-end equipment lifecycle services for network and communications infrastructure. The company's offering spans five integrated service lines: repair, testing, and engineering solutions; asset management and logistics; field services (decommissioning, installation, network optimization, testing and commissioning); equipment sales of new, pre-owned, refurbished, and consigned inventory from major OEMs; and OEM-embedded support including RMA processing, new product introduction, and end-of-life solutions. Operations are anchored at Technical Solutions Centers in Coppell, TX and Whiteland, IN, supported by 300+ depot/forward-stocking locations and access to a network of 5,000+ field technicians.

The commercial differentiator is the proprietary Insights business intelligence platform, custom-built on Microsoft Dynamics AX and Microsoft Power BI, which tracks and trends more than 10 million network data points with failure analytics segmented by geography, OEM platform, and part number. The company claims an annual repair capacity of 65,000+ SKUs across more than 100 manufacturers, with reported 97% yield and 98% on-time delivery, and customer-reported savings of 40–60% versus OEM support pricing. Primary customers are wireless and wireline telecom operators, cable MSOs, and datacenter operators, with adjacent exposure in restaurant chains (notably Brinker International, ~1,100 sites) and OEM partners.

The input material additionally references a Dara unified mortgage servicing platform — including a Dara Invoice module launched in November 2025 and a Verituity payouts integration announced October 2025, with Evergreen Home Loans as a named deployment. Sagent, LLC's website (sagent.net) and leadership (Gordon Smith, President & CEO; Ryan Harris, Process Engineering & Learning Development Manager) consistently support the IT-services company identity, while the Dara mortgage product appears to be sourced from a separate "Sagent" entity in available third-party data; the schema-level analysis treats the convergence as presented.

Revenue is generated primarily through enterprise contract-based services (managed services, professional services), hardware resale (new, refurbished, consigned equipment from major OEMs), and embedded OEM support contracts; pricing is quote-based and not publicly disclosed. The firm is privately held by members/management with no disclosed parent, institutional investors, or external funding.

Name

Sagent

Legal name

Sagent, LLC

Website

https://sagent.net

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

101–250 employees

Short description

Sagent is a private IT services firm providing equipment lifecycle management, multi-vendor repair, field services, asset recovery, and OEM-embedded support for telecom, cable MSO, datacenter, and restaurant-chain operators, differentiated by its Insights BI platform tracking 10M+ network data points.

Ownership category

akta.pro rank

Product category

Network Equipment Lifecycle Services

NAICS

Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513)

SIC

General Industrial Machinery & Equipment (3560)

akta.pro primary industry

IT Asset Disposition (ITAD) & Secure Data Erasure (BPAEAOAK)

akta.pro secondary industries

IT Asset Disposition (ITAD) Services (Data-Bearing Asset Handling) (BPALAIAA), Prime (Agency/Conforming) Mortgage Servicing (FSALAEAA)

Keywords

• Network equipment services
• Telecom infrastructure support
• Equipment lifecycle management
• Asset recovery services
• Field services

Headquarters

HQ city

Coppell

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Equipment Sales: Sales of new, pre-owned, refurbished, and consigned network equipment from all major OEMs including routers, switches, servers, storage, and power systems. Includes advanced replacement programs for time-sensitive emergencies.
2. Technical Solutions Services: Repair, testing, and engineering services for network equipment. Includes technical solutions, test/repair, rapid prototyping, and engineering operations. Annually repairs over 65,000 SKUs from more than 100 manufacturers.
3. Asset Management Services: Comprehensive asset recovery solutions, warehouse management, inventory management, and logistics services. Includes forward stocking locations (FSLs) for proximity inventory placement.
4. Field Services: Decommissioning services, asset recovery, installation, deployment, maintenance, repair, network optimization, testing and commissioning, and project management for telecom infrastructure.
5. OEM Support Services: Communications infrastructure support services for manufacturers including new product introduction, retrofit and rework, and end-of-life solutions. Provides multi-vendor support contracts.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Sagent provides end-to-end network and communications infrastructure equipment lifecycle management services, including asset management and logistics, repair and testing, field services, and equipment sales (new, pre-owned, refurbished, consigned). It serves wireless telecom, wireline telecom, cable MSO, datacenter operators, restaurant chains, and OEMs, with a proprietary Insights business intelligence platform for monitoring network performance. The company also operates the Dara mortgage servicing platform for the financial services industry.

Product overview

Sagent offers a unified mortgage servicing platform called Dara, which serves as the core product. Dara Invoice is a modular add-on within the Dara platform that specifically handles invoice management and automation. The Dara platform unifies mortgage servicing functions to support operational efficiency and customer experience, while Dara Invoice extends these capabilities with specialized invoice review and compliance features for servicers and their default servicing partners.

Differentiator

Problem solved

Functional benefit

Products and services

• Asset Management & Logistics

Quantifiable outcome

• Reduces network failures by as much as 30% through data analytics
• +4 more outcomes

Named customers2 records

Segments6 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature5 records

Partnerships

Two partnerships are on record, tiered core.

• VerituitycoreTechnology or Integration · 21 October 2025Strategic partnership to integrate Verituity's payouts platform into Sagent's mortgage servicing solutions. The integration aims to improve payment efficiency, security, and borrower experience by enabling digital, verified payouts and reducing reliance on checks. This partnership extends Sagent's Dara platform capabilities for mortgage servicing operations.
• Microsoft (Dynamics AX and Power BI)coreTechnology or IntegrationSagent utilizes Microsoft Dynamics AX and Microsoft Power BI as the foundation for their Insights business intelligence platform. The platform is customized to meet the unique needs of network operators, providing data capture and tailored reporting for network and communications infrastructure equipment management.

Scale indicators13 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• CXtec: CXtec is a direct competitor in the secondary network equipment market, offering new, refurbished, and pre-owned routers, switches, and servers alongside repair and maintenance services — closely mirroring Sagent's core equipment lifecycle and refurbishment offering.
• Curvature: Curvature (formerly Network Hardware Resale) is one of the closest direct peers to Sagent, specializing in secondary-market Cisco and multi-vendor network gear, third-party hardware maintenance, and IT asset disposition for telecom and enterprise customers.
• Park Place Technologies: Park Place Technologies is a leading third-party hardware maintenance provider offering multi-vendor support contracts and IT asset disposition services — directly comparable to Sagent's managed services and OEM-displacement programs.
• Black Knight (ICE Mortgage Technology): ICE Mortgage Technology (formerly Black Knight) is the dominant mortgage servicing platform provider in the US — the most directly comparable competitor to Sagent's Dara platform for end-to-end loan servicing operations.

Broad incumbents

• Iron Mountain Incorporated: Iron Mountain operates a global IT Asset Disposition (ITAD) and secure data destruction business at scale, serving enterprise and telecom clients with recycling, remarketing, and chain-of-custody services — overlapping with Sagent's asset recovery and consignment/resale streams but across a much broader portfolio.
• CDW Corporation: CDW is a large enterprise IT hardware reseller and managed services provider serving similar enterprise buyers as Sagent, with adjacent lifecycle, installation, and field-services capabilities, though it does not specialize in third-party repair of legacy network gear.
• Insight Enterprises: Insight Enterprises is a broad-line IT solutions integrator and hardware reseller with lifecycle services and managed services arms — a broader incumbent that overlaps with Sagent's enterprise customer base but operates a much wider portfolio.
• FIS (Fidelity National Information Services): FIS provides LoanSphere and other mortgage servicing technology to large US lenders, making it a broad incumbent peer to Sagent's Dara platform on the mortgage servicing software side.
• DXC Technology: DXC Technology is a global IT services and systems integrator providing managed infrastructure, field services, and lifecycle support to telecom and enterprise clients — overlapping with Sagent's enterprise field-services and OEM support offerings at much larger scale.

Emerging players

• eRecycle / Reliant Technology: Reliant Technology and similar niche ITAD/refurbishers target enterprise IT asset disposition for data centers and telecom — an emerging player peer to Sagent's asset recovery and resale business with more limited scale and geographic reach.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/sagent

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sagent