What Upper Valley Haven does

The Upper Valley Haven is a private 501(c)(3) nonprofit organization headquartered at 713 Hartford Avenue in White River Junction, Vermont, founded in 1980 by congregants of St. Paul's and St. James' Episcopal Churches. It delivers free, no-barrier food, shelter, housing, and supportive services to individuals and families experiencing poverty, homelessness, and food insecurity across the Upper Valley region spanning Vermont and New Hampshire. Services are provided 365 days a year at no charge to clients, with no documentation or income verification required except shelter availability.

The operational footprint centers on an owned main campus comprising the Byrne House family shelter (46 beds, up to 8 families), Hixon House adult shelter (20 guests), the Community Food Market (serving ~1,000 households per month), Children's Programs at Bev's House, administrative offices, and the Montshire building (acquired 2021) housing Development, Communications, Data, and Volunteer Services teams. A seasonal shelter operates from 160 Mechanic Street in Lebanon, NH, from January to mid-April. A new 20-bed low-barrier facility, the Patrick & Marcelle Leahy Shelter and Resource Center at 608 N Main Street, is under construction for a late spring 2026 opening. Core technology is limited to standard nonprofit management systems and VolunteerHub for volunteer coordination; no proprietary software, AI, or API surface is in evidence.

The revenue model is heavily donation-driven, with over 70% of a $5 million FY2026 operating budget sourced from private companies and individuals (including planned gifts, the Feeney Legacy Circle, stock, real estate, and cryptocurrency contributions), approximately 20% from state and federal government contracts, and roughly 2% from events and miscellaneous income. Distribution runs through direct on-site delivery at Haven facilities and outbound food distribution to partner healthcare sites (Dartmouth Health, Alice Peck Day Hospital, Cheshire Medical Center, Dartmouth Cancer Center, Moms in Recovery Clinic). Program outcomes include 75-80% of shelter families achieving permanent housing and employment, an average 162-day stay at Byrne House and 149-day stay at Hixon House in 2025, and 101 households moved to permanent housing during 2025.

Name

Upper Valley Haven

Legal name

Upper Valley Haven

Website

https://uppervalleyhaven.org

Company type

Private

Founded year

1980

Operating status

Operating

Headcount range

1–10 employees

Short description

The Upper Valley Haven is a private 501(c)(3) nonprofit founded in 1980 in White River Junction, Vermont, providing free food, shelter, housing navigation, and children's programming to individuals and families experiencing poverty, homelessness, and food insecurity across the Upper Valley of Vermont and New Hampshire.

Ownership category

akta.pro rank

Product category

Homeless and Social Services

NAICS

Temporary Shelters (624221), Other Community Housing Services (624229), Emergency and Other Relief Services (624230), Community Food Services (624210)

SIC

Services-Social Services (8300)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

akta.pro secondary industries

Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC), Community Centers & Neighborhood Support Services (BPAGAEAL)

Keywords

• Homeless shelter services
• Food assistance programs
• Human services nonprofit
• Emergency housing services
• Community service coordination

Headquarters

HQ city

White River Junction

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain, Others

Revenue model

1. Private Donations: Over 70% of operating budget comes from private companies and individual donations, including direct donations, planned gifts, non-cash asset giving (stock, retirement assets, real estate, cryptocurrency), and the Feeney Legacy Circle planned giving program.
2. Government Contracts: Approximately 20% of revenue from state and federal government contracts for shelter and social services.
3. Other Sources: Approximately 2% of revenue from other sources including event proceeds and miscellaneous income.

Go-to-market motion1 record

Distribution channels6 records

Marketing channels8 records

Core offering

Upper Valley Haven is a private 501(c)(3) nonprofit that delivers a comprehensive continuum of free social services to individuals and families in the Upper Valley region of Vermont and New Hampshire. Core services include emergency and temporary shelter, a walk-in Community Food Market, healthcare-clinic food partnerships, supportive housing placement, case management and service coordination, and licensed after-school and summer children's programming. All services are provided at no cost with no eligibility requirements, 365 days per year.

Product overview

Upper Valley Haven is a private nonprofit organization providing a portfolio of integrated social services centered on four core domains: food access, shelter, education, and problem-solving. The main offerings include the Community Food Market (grocery distribution), multiple shelter programs (Byrne House Family Shelter, Hixon House Adult Shelter, Lebanon Seasonal Shelter), Supportive Housing Services, Community Service Coordination, and Children's Programs. The organization operates from its White River Junction campus and serves Vermont and New Hampshire communities, never charging for services.

Differentiator

Problem solved

Functional benefit

Products and services

• Community Food Market Walk-in grocery distribution program providing free reliable, healthy groceries to anyone in need regardless of income through in-person shopping, with monthly food orders (dairy, eggs, meat, non-perishables) and daily food orders (produce, bread, desserts, specialty items). Open Mon-Thu 10am-4:30pm and Fri 10am-3pm at 713 Hartford Ave, White River Junction; serves an average of 1,000 households per month.
• Byrne House Family Shelter Temporary shelter for families with children offering 46 beds across two family pods with shared kitchens and common space, accommodating up to eight families, including service coordination for housing, employment, and education objectives. Average length of stay in 2025 was 162 days.
• Hixon House Adult Shelter Shelter for single adults and couples without minor children, accommodating up to 20 guests across 10 bedrooms, with communal dining where volunteer dinner teams prepare meals and three daily meals are provided. Average length of stay in 2025 was 149 days.
• Lebanon Seasonal Shelter Winter seasonal shelter operating nightly 5PM-8AM from January through mid-April at 160 Mechanic Street, Lebanon, NH, providing a warm safe space for up to 13 guests each evening. Funded by the City of Lebanon.
• Supportive Housing Services Links affordable housing assistance with supportive services for people experiencing homelessness, including family supportive housing administered by the Vermont Office of Economic Opportunity and Parkhurst Community Supportive Housing in collaboration with Twin Pines Housing Trust, plus a 30-unit 747 Hartford Avenue project for chronically homeless individuals with permanent housing vouchers.
• Community Service Coordination Assessment, outreach, case planning, financial budgeting, housing counseling, employment support, and community referral services providing aftercare support to guests moving into permanent housing; assists people in Vermont and New Hampshire experiencing poverty, homelessness, or food insecurity; served 600+ households in 2025.
• Children's Programs After-school program (Mon-Fri 3-5pm) and 9-week full-day summer program at Bev's House providing safe supportive space for children of shelter residents ages 5-16, with homework help, enrichment activities, swim lessons, art, and outdoor adventures; licensed by the State of Vermont.
• Community Food Partnerships Delivers emergency non-perishable food bags to Dartmouth Health clinics, Alice Peck Day Hospital, and Cheshire Medical Center; establishes mini Food Markets at Dartmouth Cancer Center and Moms in Recovery Clinic for distribution to patients in need.
• Food Advocacy Works to effect changes in policies and resources to reduce food insecurity in the Upper Valley through advocacy organizations and testimony to state and federal legislators; participates in the Vermont Farm to Plate initiative.
• Patrick & Marcelle Leahy Shelter and Resource Center New 20-bed low-barrier shelter and resource center at 608 N Main Street, White River Junction, currently under construction with opening scheduled for late spring 2026; will offer year-round shelter and adult day services support for adults without stable housing.

Quantifiable outcome

• 75-80% of shelter families find and maintain permanent housing and retain employment after leaving
• +3 more outcomes

Named customers2 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

17 partnerships are on record, tiered core and minor.

• Housing & Homelessness Alliance of Vermont (HHAV)coreStrategic or Co-development Partner · 17 November 2025Michael Redmond, formerly of Upper Valley Haven, became Interim Executive Director of HHAV following departure of Frank Knaack. HHAV is the statewide coalition working to end homelessness.
• Twin Pines Housing TrustcoreStrategic or Co-development Partner · 1 January 2018Collaboration on Parkhurst 18-unit supportive housing building for chronically homeless and extremely low-income individuals. Haven provides service coordinators. Partnership on 747 Hartford Avenue project with 30 units for chronically homeless individuals with permanent housing vouchers.
• Dan & Whit'scoreStrategic or Co-development Partner · 1 January 2013Norwich business that founded Haven Giving Days (originally 19 Days) in 2013 by donating 1% of sales for first 19 days of December. Has challenged other businesses to participate.
• Dartmouth HealthcoreStrategic or Co-development PartnerPartnership for healthcare access including House Calls program embedding a Community Health Worker at Haven; emergency food bag delivery to Dartmouth Health clinics, Alice Peck Day Hospital, and Cheshire Medical Center; Dartmouth Cancer Center mini Food Market; Moms in Recovery Clinic food delivery; Good Neighbor Health Clinic runs Health Resource Clinic on campus every other week with Geisel School of Medicine students
• Vermont FoodbankcoreStrategic or Co-development PartnerPrimary supplier of food items for Community Food Market. Haven participates in sort-a-thon events where volunteers can designate Haven to receive $2 worth of food per hour sorted.
• Upper Valley StrongminorStrategic or Co-development PartnerCoalition of organizations that come together in times of emergency to help Upper Valley communities. Haven participates as member organization.
• King Arthur Baking CompanyminorStrategic or Co-development PartnerCorporate volunteer group that joins Haven for community service projects. Children's Program includes baking activities at King Arthur facilities.
• HyperthermminorStrategic or Co-development PartnerEmployee-owned company whose staff volunteer with Haven as groups. Executive Vice President and CFO John Scott serves on Haven Board of Directors.
• Mascoma BankminorStrategic or Co-development PartnerRegional bank whose employees volunteer as groups at Haven for community service projects.
• Dartmouth CollegeminorStrategic or Co-development PartnerStudents and faculty volunteer with Haven through various programs and community service projects.
• LISTEN Community ServicesminorStrategic or Co-development PartnerPartner organization providing Community Dinners in White River Junction and Food Pantry in Lebanon. Haven refers clothing donations to LISTEN.
• Upper Valley Aquatic CenterminorStrategic or Co-development PartnerChildren's Program includes weekly swim lessons for shelter children as part of enrichment activities.
• ArtistreeminorStrategic or Co-development PartnerProvides art programming for Children's Program participants as part of enrichment activities.
• Montshire Museum of ScienceminorStrategic or Co-development PartnerPartner for Children's Program enrichment activities and educational programming.
• Treehouse GymnasticsminorStrategic or Co-development PartnerProvides gymnastics programming for Children's Program participants.
• Vermont Office of Economic OpportunitycoreStrategic or Co-development PartnerAdministers Family Supportive Housing program. Haven is one of several providers of Family Supportive Housing in Vermont.
• City of LebanoncoreStrategic or Co-development PartnerFunded 14-bed winter shelter at 160 Mechanic Street in 2024. Haven operates and staffs the seasonal shelter. Over 70 people used the shelter in winter 2024.

Scale indicators7 records

Recent moves9 records

Expansion highlights5 records

Direct peers

• LISTEN Community Services: Lebanon, NH-based nonprofit providing community dinners and a food pantry with overlapping service territory in the Upper Valley; Haven refers clothing donations to LISTEN, evidencing direct co-competition and collaboration in food and basic-needs support.
• Twin Pines Housing Trust: White River Junction-based affordable housing developer collaborating with Haven on Parkhurst (18 units) and 747 Hartford Avenue (30 units) supportive housing; operates in the same continuum of housing services for low-income and homeless populations in the Upper Valley.
• Spectrum Youth & Family Services: Vermont-based youth and family services nonprofit where new Haven Executive Director Will Towne previously served as COO; comparable mission around housing stability, family support, and crisis intervention for vulnerable populations in Vermont.
• Good Neighbor Health Clinic: White River Junction free clinic that operates a Health Resource Clinic on the Haven campus every other week with Geisel School of Medicine students; both serve uninsured and low-income populations in the same geographic catchment using a no-charge model.
• Capstone Community Action: Vermont community action agency providing housing stability, fuel/utility assistance, food security, and Head Start programs across central and southern Vermont; comparable statewide nonprofit addressing the same poverty, housing, and food insecurity needs.
• Habitat for Humanity Upper Valley: Local Habitat affiliate serving the same Upper Valley region with affordable homeownership and critical home repair programs; comparable in geographic scope and target population (low-income households) but with a housing-construction rather than service-provision model.

Broad incumbents

• Catholic Charities New Hampshire: Statewide social services arm of the Catholic Church in New Hampshire operating shelters, food pantries, and refugee resettlement programs; broader geographic scale and religious-affiliated funding base make it a larger incumbent in an overlapping service mix.
• The Salvation Army Northern New England: National faith-based nonprofit with regional operations providing emergency shelter, food assistance, holiday programs (toy and food drives), and case management across Vermont, New Hampshire, and Maine with substantially greater scale and brand recognition.

Others

• Vermont Foodbank: Statewide food distribution network that acts as Haven's primary Community Food Market supplier; not a direct competitor but a key ecosystem partner whose statewide funding and policy footprint parallels Haven's food advocacy work.

Regional players

• New Hampshire Food Bank: Statewide food distribution organization serving New Hampshire, the same side of the Upper Valley in which Haven operates the Lebanon Seasonal Shelter; comparable food-security mission but with broader reach and no shelter operation.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Instagraminstagram.com/uvhaven
• Facebookfacebook.com/uvhaven
• LinkedInlinkedin.com/company/uvhaven

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Upper Valley Haven