LISTEN Community Services
- Company typePrivate
- Founded1972
- HeadquartersLebanon, United States
- Headcount11–50
- GTM typeB2C
- OfferingServices
LISTEN Community Services firmographics
Firmographics- Name
- LISTEN Community Services
- Legal name
- LISTEN Community Services
- Website
- https://listencs.org
- Company type
- Private
- Founded year
- 1972
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
LISTEN Community Services industry classification
Industry- Product category
- Community Social Services
- NAICS
- Community Food and Housing, and Emergency and Other Relief Services (6242), Community Food Services (62421), Emergency and Other Relief Services (624230), Community Housing Services (62422)
- SIC
- Services-Social Services (8300)
- akta.pro primary industry
- Community Centers & Neighborhood Support Services (BPAGAEAL)
- akta.pro secondary industry
- Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)
Keywords
Where LISTEN Community Services is headquartered
LocationHeadquarters
- HQ city
- Lebanon
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
LISTEN Community Services business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales
Revenue model
- Individual Donations and Grants: LISTEN receives approximately 65% of its program funding from contributions made by individuals, organizations, businesses, and through grants. This is the primary revenue source supporting the organization's social service programs.
- Thrift Store Revenue: The remaining 35% of LISTEN's program funding comes from thrift store revenue. LISTEN operates three thrift stores in the Upper Valley (Lebanon NH, Canaan NH, and White River Junction VT) that sell donated gently-used items including clothing, furniture, housewares, books, and more. The stores sell over 1 million items annually and generate significant revenue to support community programs.
- Volunteer Cook Teams and Food Donations: LISTEN receives food donations from local grocery stores (Fresh Rescue program) and volunteer contributions to support its Community Dining Hall and Food Pantry operations. Over 30 volunteer cook teams prepare community meals.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Other | Free Community Meals - Community Dining Hall |
| Other | Other | Free Food Pantry - Weekly Groceries |
| Other | Other | Free Heating Assistance - Heating Helpers Program |
| Other | Other | Free Housing Assistance - Housing Helpers Program |
| Other | Other | Free Summer Camp Scholarships |
| Unit Pricing | Pay-as-you-go | Discounted Thrift Store Items |
Go-to-market motion1 record
Distribution channels10 records
Marketing channels9 records
LISTEN Community Services product offering
Product offeringCore offering
LISTEN Community Services is a nonprofit safety-net organization that provides a portfolio of basic-needs programs to residents of the Upper Valley region of New Hampshire and Vermont, including a community dining hall, food pantry, heating and housing assistance, seasonal support (summer camp scholarships and holiday baskets), homeless resources, and service coordination. It cross-subsidizes these services through donated-goods retail at company-operated thrift stores and through charitable contributions and grants.
Product overview
LISTEN Community Services operates as a social services non-profit organization offering a coordinated portfolio of basic needs assistance programs. The organization functions as a unified service platform rather than a modular software product, providing food assistance (Community Dining Hall and Food Pantry), heating and utility assistance (Heating Helpers), housing support (Housing Helpers), summer camp scholarships, and holiday basket programs. A network of three Thrift Stores serves as a social enterprise generating revenue to fund these programs, while Service Coordination acts as the foundational case management layer connecting clients to all services. The organization serves 26 communities across the Upper Valley region of New Hampshire and Vermont.
Differentiator
Problem solved
Functional benefit
Products and services
- Community Dining Hall Free community meals served to anyone in need at LISTEN's dining hall in the Upper Valley, providing regular hot meals to food-insecure residents.
- Food Pantry Distribution of grocery and pantry items to households experiencing food insecurity, operating from LISTEN's physical locations in the Upper Valley.
- Heating Helpers Financial assistance program that helps eligible Upper Valley households pay heating and home-energy bills during cold seasons.
- Housing Helpers Program providing housing-related financial assistance and support to households at risk of housing instability or homelessness.
- Summer Camp Scholarships Scholarships that enable children from low-income Upper Valley families to attend summer camp programs.
- Holiday Baskets Seasonal holiday food and gift baskets distributed to families in need during the November–December holiday period.
- Thrift Stores LISTEN-operated retail stores selling donated clothing, household goods, and other items at discounted prices, with proceeds used to cross-subsidize direct services.
- Service Coordination Case-management and referral services that connect clients with appropriate LISTEN programs and external community resources.
- Homeless Resources Direct assistance and referrals for individuals and families experiencing homelessness or housing crisis in the Upper Valley.
Quantifiable outcome
- 8,377 neighbors helped in 2025
- +6 more outcomes
Companies that use LISTEN Community Services
Customer profileNamed customers25 records
Segments5 records
Ideal customer profiles3 records
LISTEN Community Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
LISTEN Community Services partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered minor and core.
- Valley News and Upper Valley Business AllianceminorCo-host the annual Reader's Choice Awards where LISTEN was recognized as Best Secondhand Clothing Store (winner) and Best Home Decor Store (finalist). Over 40,000 Upper Valley residents voted in these awards.
- RSVP Chore Corps (AmeriCorps Seniors/Grafton County Senior Citizens' Council)corePartnership during the pandemic to deliver groceries from LISTEN's Food Pantry to homebound community members. RSVP Chore Corps is an AmeriCorps Seniors program of the Grafton County Senior Citizens' Council. This partnership continues to serve homebound seniors who cannot otherwise access food.
- Upper Valley Schools and Social Service AgenciescoreSchools and social service agencies identify and refer families who would benefit from the Summer Camp Scholarship Program. Agencies can refer up to 20 children each, with referrals providing priority scheduling for parents before the program opens to the public.
- USDA FNS Nutrition ProgramcoreLISTEN's Food Pantry is a recipient of the USDA's FNS Nutrition Program, which helps supplement eligible individuals' food budgets.
- Local Grocery Stores (Fresh Rescue Program)corePartnership with local grocery stores to receive Fresh Rescue donations including produce and bread that would otherwise become food waste. These donations are transported by volunteers to LISTEN's Food Pantry and used in community meals.
- 40-50 Local Summer CampscorePartnership with over 50 camps in the Upper Valley region to provide camp scholarships to children ages 6-14. Camps include day camps, overnight camps, and specialty programs in activities ranging from outdoors, arts, athletics, and science. LISTEN works with camps including Camp Farnsworth, Camp Downer, Camp Moosilauke, VINS Nature Camp, Cedar Circle Farm Camp, and many local Parks & Rec camps.
Scale indicators16 records
Recent moves11 records
Expansion highlights5 records
LISTEN Community Services competitors and assessment
Company assessmentDirect peers
- Upper Valley Haven: Direct peer operating in the same Upper Valley region providing food, housing, and shelter services. Compares on mission, geography, and beneficiary base (low-income individuals and families) and is the closest comparable nonprofit in the catchment area.
- Willing Hands: Upper Valley nonprofit that recovers surplus food from farms, grocery stores, and restaurants and distributes it to community partners including food pantries. Compared directly on Fresh Rescue-style food rescue and on the same geographic service area.
- Capstone Community Action: Vermont Community Action Agency providing emergency assistance, heating/fuel aid, and food programs to low-income residents. Comparable on the multi-program social service model (heating, housing, food) and target population, though serving a different VT region.
Others
- Dartmouth-Hitchcock Community Health: Regional healthcare system that refers patients to social service supports like LISTEN and operates community health worker programs. Listed as an OTHERS peer because it acts as a referral partner and operates overlapping community-health navigation, not as a direct same-service competitor.
Broad incumbents
- Vermont Foodbank: Statewide food bank that aggregates food donations and distributes to pantries including LISTEN's. Comparable on food rescue, pantries, and emergency food relief, but operates at a broader (statewide) rather than single-region scale.
- New Hampshire Food Bank: Statewide food bank serving NH communities including LISTEN's service area. Directly comparable on food distribution and pantry support mission, with broader geographic scope and a larger donor/grant infrastructure.
- Goodwill of Northern New England: Operates thrift retail stores whose proceeds fund job-training and community programs across northern New England. Comparable on the thrift-store-as-social-enterprise model and program funding logic, though much larger and mission-different (workforce vs. basic needs).
- Salvation Army (NH/VT): National nonprofit operating thrift stores and emergency social services (food, housing, heating assistance) across the U.S. including NH/VT. Comparable on the thrift-store-plus-social-services hybrid model, though vastly larger and multi-region.
Regional players
- Habitat for Humanity (Upper Valley): Affordable housing-focused nonprofit serving the Upper Valley region. Comparable on the housing assistance mission (overlaps with LISTEN's Housing Helpers) and on community-based fundraising and volunteer engagement in the same geography.
- Tri-County Community Action Program: Community Action Agency serving central and northern NH with fuel/heating assistance, food pantries, and case management. Closely comparable on program mix (Heating Helpers-equivalent, food assistance) and target population, with partial geographic overlap in NH.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
LISTEN Community Services social profiles
Digital presenceLISTEN Community Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
LISTEN Community Services leadership team
Management profileNumber of profiles
Profiles2 records
LISTEN Community Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
LISTEN Community Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about LISTEN Community Services
What does LISTEN Community Services do?
LISTEN Community Services is a nonprofit safety-net organization that provides a portfolio of basic-needs programs to residents of the Upper Valley region of New Hampshire and Vermont, including a community dining hall, food pantry, heating and housing assistance, seasonal support (summer camp scholarships and holiday baskets), homeless resources, and service coordination. It cross-subsidizes these services through donated-goods retail at company-operated thrift stores and through charitable contributions and grants.
Is LISTEN Community Services a public or private company?
LISTEN Community Services is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was LISTEN Community Services founded?
LISTEN Community Services was founded in 1972. It employs 11 to 50 people.
Where is LISTEN Community Services based?
LISTEN Community Services is headquartered in Lebanon, United States, in the North America region.
How does LISTEN Community Services make money?
Three revenue lines are on record. Individual Donations and Grants are the primary driver. The others are thrift Store Revenue and volunteer Cook Teams and Food Donations.
Who are LISTEN Community Services's main competitors?
Direct peers on record are Upper Valley Haven, Willing Hands and Capstone Community Action. Dartmouth-Hitchcock Community Health is listed as an others. Broad incumbents are Vermont Foodbank, New Hampshire Food Bank, Goodwill of Northern New England and Salvation Army (NH/VT). Regional players are Habitat for Humanity (Upper Valley) and Tri-County Community Action Program.
Does LISTEN Community Services have an API?
No public API is recorded for LISTEN Community Services.
What industry is LISTEN Community Services in?
LISTEN Community Services's product category is Community Social Services. Its primary akta.pro industry code is BPAGAEAL, Community Centers & Neighborhood Support Services, with a secondary code of BPAGALAC, Affordable Housing & Community Development (Housing, Community Land Trusts). Its NAICS code is 6242 and its SIC code is 8300.