Elite Services
- Company typePrivate
- Founded2008
- HeadquartersMuncie, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
Elite Services firmographics
Firmographics- Name
- Elite Services
- Legal name
- Elite Services, Inc.
- Website
- https://eliteps.com
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Ownership category
- akta.pro rank
Where Elite Services is headquartered
LocationHeadquarters
- HQ city
- Muncie
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Elite Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain
Revenue model
- Statement Processing Services: Fees for print-and-mail statement processing services, including variable data printing, NCOALink address cleansing, and presorting for healthcare, utility, and financial services clients.
- Online Billing and Payment Platform: Electronic bill presentment and payment (EBPP) services enabling clients to collect payments online, via mobile, IVR, and chatbot channels.
- Patient Self-Service Portal: Self-service patient engagement tools including intake forms and service portals, typically offered as part of integrated billing solutions.
- Merchant Services: Payment processing services including credit card and ACH transaction handling for clients.
- Outsource Print Management: Managed print services for organizations preferring to outsource their statement production operations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom enterprise pricing based on volume and service requirements |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
Elite Services product offering
Product offeringCore offering
Elite Services is a national provider of business communication solutions offering statement processing, online bill presentment and payment, and document management applications. Its flagship EliteBill engagement engine delivers personalized financial communication across paper, online, text, IVR, virtual chatbot, and point-of-service channels. The company also provides outsourced print and mail services, payment processing, patient self-service portals, and analytics primarily to healthcare, utility, and financial services organizations.
Product overview
Elite Services (also known as Elite Print Services) provides a unified business communication platform centered on the EliteBill engagement engine, which coordinates multi-channel billing and payment delivery. The product portfolio includes core statement print and mail services (Statement Print & Mail, MailLogix, Elite PrintManage), digital payment channels (Online Billing & Payment, Mobile Billing and Payment, IVR, ElitePay Service Portal, Patient Self-Service Portal), and AI-powered engagement tools (Ella/Chatbot). Supporting services include Patient Intake Platform for consent management, Merchant Services for payment acceptance, Analytics for revenue cycle insights, and TransPromo for variable statement messaging. The platform targets healthcare, utilities, and financial services industries with both paper and digital communication options.
Differentiator
Problem solved
Functional benefit
Brands
- EliteBill: Engagement engine for personalized financial communication and billing
- ElitePay
- MailLogix
- Ella
Products and services
- EliteBill
- Statement Print & Mail
- Online Billing & Payment
- Mobile Billing and Payment
- IVR (Interactive Voice Response)
- Ella/Chatbot
- MailLogix
- ElitePay Service Portal
- Patient Self-Service Portal
- Patient Intake Platform
- Merchant Services
- Analytics
- Outsource Print Management (Elite PrintManage)
Quantifiable outcome
- One-business-day turnaround on statement processing after file receipt
- +3 more outcomes
Companies that use Elite Services
Customer profileNamed customers5 records
Segments4 records
Ideal customer profiles4 records
Elite Services technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability6 records
Feature7 records
Elite Services partnerships and signals
Strategic signalScale indicators1 record
Recent moves6 records
Expansion highlights5 records
Elite Services competitors and assessment
Company assessmentDirect peers
- RevSpring: RevSpring is a direct competitor in patient billing, statements, and engagement for healthcare providers. It offers analogous multi-channel patient communication, payment plans, and propensity-to-pay analytics, competing head-to-head with EliteBill for the same hospital and health system buyers.
- Cedar: Cedar is a venture-backed patient billing and engagement platform serving large health systems with a modern, AI-driven UX. It competes with Elite Services for patient self-pay collections and digital statement experiences, often at the higher end of the enterprise market.
- Waystar: Waystar (formed via ZirMed/Navicure/other mergers) provides healthcare revenue cycle management including patient billing, statements, and payments. It directly competes with Elite Services' EliteBill and Merchant Services offerings across hospitals and large practices.
- HealthPay24: HealthPay24 is a patient payment platform purpose-built for hospitals and health systems. It offers online, mobile, text, and IVR payments plus propensity-to-pay scoring, directly overlapping with EliteBill, IVR, and Merchant Services.
- Rectangle Health: Rectangle Health provides patient payment processing, text-to-pay, and practice management-compatible billing tools for healthcare practices. It competes with Elite's Patient Self-Service Portal and Merchant Services offerings in the practice and ambulatory segment.
- Inbox Health: Inbox Health automates patient billing communications, statements, and payments for medical practices and billing companies. It overlaps with Elite's statement processing, digital billing, and chatbot-driven patient engagement capabilities.
Emerging players
- Collectly: Collectly is an AI-native patient billing and collections platform targeting specialty practices and ambulatory groups. It is an emerging competitor to Elite's Patient Self-Service Portal and chatbot-led engagement, particularly in mid-market accounts.
- Phreesia: Phreesia provides patient intake, check-in, and pre-visit engagement, with growing payment functionality. It is an adjacent competitor to Elite's Patient Intake Platform and Patient Self-Service Portal in the digital front-door layer of the patient financial journey.
Broad incumbents
- FIS: FIS is a large incumbent financial technology provider offering billing, payment processing, and output solutions to enterprises including healthcare and utilities. It competes with Elite Services at the upper end of the market and through merchant services partnerships.
- Fiserv: Fiserv is a broad incumbent in merchant services, billing, and electronic presentment serving banks, utilities, and healthcare. It is an indirect competitor to Elite's payment processing, EBPP, and statement capabilities, especially for enterprise accounts.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Elite Services social profiles
Digital presenceElite Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Elite Services leadership team
Management profileNumber of profiles
Profiles1 record
Elite Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Elite Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Elite Services
What does Elite Services do?
Elite Services is a national provider of business communication solutions offering statement processing, online bill presentment and payment, and document management applications. Its flagship EliteBill engagement engine delivers personalized financial communication across paper, online, text, IVR, virtual chatbot, and point-of-service channels. The company also provides outsourced print and mail services, payment processing, patient self-service portals, and analytics primarily to healthcare, utility, and financial services organizations.
Is Elite Services a public or private company?
Elite Services is a private company. It is classified as unknown and is currently operating.
When was Elite Services founded?
Elite Services was founded in 2008. It employs 51 to 100 people.
Where is Elite Services based?
Elite Services is headquartered in Muncie, United States, in the North America region.
How does Elite Services make money?
Five revenue lines are on record. Statement Processing Services are the primary driver. The others are online Billing and Payment Platform, patient Self-Service Portal, merchant Services and outsource Print Management.
Who are Elite Services's main competitors?
Direct peers on record are RevSpring, Cedar, Waystar, HealthPay24, Rectangle Health and Inbox Health. Emerging players are Collectly and Phreesia. Broad incumbents are FIS and Fiserv.
Does Elite Services have an API?
No public API is recorded for Elite Services.