Toshiba Global Commerce Solutions

What Toshiba Global Commerce Solutions does

Toshiba Global Commerce Solutions is a subsidiary of Toshiba Corporation that supplies point-of-sale hardware, self-checkout systems, mobile commerce devices, and AI-powered retail software to enterprise retailers worldwide. The company was founded in 2012, is headquartered in Durham, North Carolina, and employs 1,001-5,000 people across the Americas, Europe, Asia Pacific, and the Middle East & Africa. It holds the #1 worldwide share of EPOS installations and the #2 position in self-checkout, with 2.8 million+ units installed globally and 205,000+ units shipped in 2024. Its portfolio centers on the TCx POS family (TCx 620, 810, 810E, 820, 900, 300) and the MxP (Modular eXpansion Platform) for self-service, complemented by TCx M7 and M11 mobile devices, TCx Sky and TCx OS for Android operating systems, and peripherals.

The company's software platform is the ELERA Commerce Platform, an open, composable, API-first, microservices-based architecture with native AI and computer vision capabilities including the ELERA Security Suite (Loss Prevention and Produce Recognition) operating at the edge. VisualStore Suite supports omnichannel deployments. The Toshiba Commerce Marketplace integrates 30+ partner solutions across payments (Adyen, Verifone, Worldline, Ingenico), retail management (Aptos, BRdata, Magstar), loyalty (PopID, Ecrebo), and analytics (Zebra, Honeywell, Qualcomm). The platform supports 135,000 contracted lanes across more than 30 countries.

The business model combines hardware sales (POS terminals, self-checkout systems, mobile devices, peripherals), subscription-based software revenue (ELERA platform, modules, and marketplace commissions), and professional services (implementation, managed services, training, maintenance). The go-to-market is enterprise-direct with a growing certified partner channel (TRUNO is the first ELERA-certified partner) and a tiered Partner Alliance Program. Primary verticals are grocery, convenience and fuel, specialty retail, and hospitality. Named customers include Weis Markets (199-store ELERA Security Suite deployment), Matalan, Grupo El Rosado, and Megasuper.

Name

Toshiba Global Commerce Solutions

Legal name

Toshiba Global Commerce Solutions, Inc.

Website

https://commerce.toshiba.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Toshiba Global Commerce Solutions is a subsidiary of Toshiba Corporation that supplies enterprise retailers worldwide with point-of-sale hardware, self-checkout systems, mobile devices, and the AI-powered ELERA Commerce Platform, serving grocery, convenience, specialty, and hospitality verticals across 30+ countries.

Ownership category

akta.pro rank

Product category

Retail Point-of-Sale Systems

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Wholesale-Computers & Peripheral Equipment & Software (5045), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Customer-Facing Displays & Digital Signage for Checkout (HDACAKAF)

akta.pro secondary industries

Marketplace Enablement, Seller Tools & E-commerce Infrastructure (BPAMAGAK), Price Comparison, Deals, Cashback & Loyalty Shopping Platforms (BPAMAGAH)

Keywords

• Retail point-of-sale
• Self-checkout systems
• Unified commerce platform
• Retail loss prevention
• Mobile retail hardware

Headquarters

HQ city

Durham

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Personnel, Technology or R&D, Operations, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. Hardware Sales: Sale of POS terminals, self-checkout systems, mobile devices, printers, displays, and peripherals to retail customers. Products include TCx series POS systems, MxP self-checkout solutions, and related hardware.
2. Software Platform (ELERA): AI-powered commerce platform delivered as software solution with contracted lanes across multiple countries. Includes ELERA POS, Self Service, Associate Mobile, Security Suite, Produce Recognition, and Payments.
3. Professional Services: Implementation services, retail transformation consulting, managed services, installation, and maintenance support for deployed solutions.
4. Partner Marketplace: Commerce marketplace connecting retailers with third-party solution providers including payments, loyalty, analytics, and retail-specific applications.

Go-to-market motion3 records

Distribution channels5 records

Marketing channels5 records

Core offering

Toshiba Global Commerce Solutions provides in-store retail technology including TCx point-of-sale hardware systems, MxP self-checkout and kiosk solutions, TCx mobile devices (M7, M11), and the ELERA Commerce Platform - an AI-powered, open, composable software platform with native computer vision loss prevention. The offering is targeted at enterprise retailers and delivered through direct sales, a certified partner network, and the Toshiba Commerce Marketplace connecting retailers with third-party solution providers.

Product overview

Toshiba Global Commerce Solutions provides a comprehensive retail technology portfolio organized around modular hardware platforms and unified commerce software. The hardware portfolio centers on the TCx POS family (TCx 620, TCx 900, TCx 820, TCx 810, TCx 810E, TCx 300) offering point-of-sale systems across performance tiers, and the MxP (Modular eXpansion Platform) family including MxP Vision Kiosk, MxP Self-Checkout 820, Pro-X Hybrid Kiosk and MxP SMART variants (hybrid, wall, wing) for self-service checkout. Mobile solutions include TCx M7 and TCx M11 handhelds. The software portfolio is anchored by the ELERA Commerce Platform providing AI-powered unified commerce with open composable architecture, complemented by VisualStore Suite for omnichannel retail. ELERA includes modules for Point of Sale, Self Service, Associate Mobile, Security Suite (with Loss Prevention and Produce Recognition), Payments, and Loyalty and Promotions. Operating systems include TCx Sky and TCx OS for Android. The Commerce Marketplace connects retailers with 32+ partner solutions spanning payments (Adyen, Worldline, Verifone, Ingenico), retail management (Aptos, BRdata, Xenia, Magstar), loyalty (PopID, GFT Rewards, Ecrebo), analytics (Qualcomm, Zebra, Honeywell) and other categories. Services cover implementation, transformation consulting, managed services, training (ATx) and maintenance. The company ranks #1 worldwide in EPOS installations with 2.8 million units installed and #2 in self-checkout installations globally.

Differentiator

Problem solved

Functional benefit

Brands

• ELERA: AI-powered commerce platform for retail solutions
• VisualStore Suite
• TCx
• MxP
• TCx Sky
• ELERA Security Suite
• ELERA Loss Prevention
• ELERA Produce Recognition
• ELERA Loyalty and Promotions
• ELERA Payments

Products and services

• TCx 620 POS System Compact all-in-one point-of-sale system with 14-inch antiglare LED display, fanless energy-efficient design certified for Energy Star compliance, and supports Windows, Linux and Android via TCx OS for retailers needing to optimize counter space.
• TCx 900 POS System Modular POS system driving smarter transactions for retailers with one of the smallest footprints on the market, offering 13th Gen Intel Celeron, i3, i5 and i7 Core processor options, DDR5 memory module, integrated Wi-Fi 6E antenna, and compatibility with TCx Sky, Windows 11 IoT 2024 LTSC and Linux.
• TCx 820 POS System High-performance all-in-one POS solution with fast and efficient check-out capability powered by Intel 13th Generation Core processors, fanless design, multiple display sizes (15, 15.6, 19.5 and 24 inch), TCx EDGEcam ID biometric edge computing with AI-enabled verification, and compatibility with TCx OS for Android, TCx Sky, Windows and Linux.
• TCx 810 POS System High-performance all-in-one POS system with industry-leading number of I/O ports, multiple FHD screen sizes, 11th Gen Intel processors with WiFi and Bluetooth, IP53 durability rating against fluids, dust, shock and vibrations, and compatibility with TCx OS for Android, TCx Sky, Windows and Linux.
• TCx 810E POS System Full all-in-one POS system delivering premium performance at a value price, optimized for restaurants, hospitality and quick service, featuring 8th Gen Intel processors, IP52 rating, fanless design, and flexible mounting and port options for connectivity with legacy systems.
• TCx 300 POS System Compact POS system measuring less than 11 inches wide for retailers optimizing counter space, powered by 8th and 9th Gen Intel Core S-series processors, with virtually tool-free access to key components, energy-conscious design saving up to 37% in energy costs, and up to seven-year service lifecycle.
• MxP Vision Kiosk Computer vision-based self-checkout kiosk designed for grab-and-go retail experiences using AI-driven technology for automatic item recognition without barcodes, featuring TCx EDGEcam ID biometric edge computing for additional security layer, integrated scanner, cameras and NFC for secure payment, with 19.5-inch display and Intel 13th Gen Core processor.
• MxP Self-Checkout 820 Dynamic self-checkout solution with flexible modular configuration supporting multiple models including System 7 BOSS, System 7 Kiosk/PayStation, and cash/cashless configurations with bi-optic scanner bed, integrated EDGEcam ID with AI for verification, multiple bagging station options and customizable configurations.
• Pro-X Hybrid Kiosk Self-service touchpoint with flexible compact design for fast, easy shopper experiences, helping retailers reimagine store strategy and protect technology investments.
• TCx M7 Mobile Handheld Device Mobile handheld device enabling store associates to serve customers anywhere on the sales floor, process transactions, access real-time data and streamline retail operations, integrated with Ingenico Moby 5500 payment device for enterprise mobile checkout.
• TCx M11 Mobile Tablet Mobile tablet device enabling store associates to serve customers throughout the store, with capabilities for assisted selling, curbside pickup and in-store interactions, integrated with Ingenico Moby 5500 payment device for enterprise mobile checkout.
• TCx Touch Display Point of sale display designed to complement the total retail solution and enhance user experience for associates and customers.
• TCx Print S10 Thermal receipt printer with smarter printing, smaller footprint and retail-hardened reliability for demanding retail environments.
• TCx Single Station Printer Industry-leading thermal receipt printer with built-in manageability and retail-hardened reliability.
• TCx Dual Station Printer Dual station thermal printer for retail environments requiring receipt and label printing capabilities.
• ELERA Commerce Platform AI-powered unified commerce platform empowering retailers of all sizes with open, composable architecture, native AI and computer vision loss prevention capabilities, supporting 135,000 contracted lanes across more than 30 countries, providing a continuous innovation path toward frictionless commerce.
• VisualStore Suite Commerce platform enabling faster, more connected omnichannel shopping experiences, deployed across channels for UK retailer Matalan and other customers.
• Toshiba Commerce Marketplace Marketplace platform connecting retailers with top solution providers including Adyen, Worldline, Verifone, Aptos, BRdata, Qualcomm and Zebra Technologies, offering solutions across payments, retail management, loyalty, analytics and hardware integrations.
• Professional Services Implementation services for Toshiba retail technology solutions, covering deployment, configuration and rollout of ELERA and TCx solutions.
• Retail Transformation Services Advisory and consulting services helping retailers design personalized, flexible shopping experiences through technology transformation initiatives.
• Managed and Installation Services Managed services and installation support covering retail technology deployment and ongoing operations.
• ATx (Augmented Training Experience) Augmented training experience service for retail technology training and associate skills development on Toshiba solutions.
• Proactive Availability Services Remote monitoring service assessing store health and delivering timely insights using advanced analytics for proactive maintenance of retail technology.
• Maintenance Services Maintenance and support services keeping retail technology investments operational, covering POS systems, printers, scanners and headsets.
• MxP (Modular eXpansion Platform) Modular platform enabling retailers to create customized self-checkout solutions tailored to specific retail environments, supporting build, enhance and adapt capabilities with freedom to configure systems with components from core modules to connected devices.

Quantifiable outcome

• 50-70% increases in self-checkout transactions reported by retailers
• +4 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration32 records

AI capability9 records

Feature10 records

Partnerships

13 partnerships are on record, tiered core, major and featured.

• MatalancoreStrategic or Co-development Partner · 7 April 2026UK fashion retailer implementing VisualStore commerce platform across channels with expanded partnership announced at Retail Technology Show 2026, joint executives presenting on Spark Stage about retail transformation.
• TRUNOcoreChannel Partner/ Reseller/ Distributor · 10 March 2026TRUNO became the first certified partner authorized to sell and deliver Toshiba's ELERA Commerce Platform, marking significant expansion of partnership to help retailers modernize operations and adopt AI-first commerce architecture without rip-and-replace strategies across North America.
• Smart CTmajorImplementation/ SI/ Consulting Partner · 4 February 2026Reading-based IT firm won three-year contract providing maintenance and support for 32 UK high street retailers across approximately 10,000 service callouts annually.
• IngenicocoreTechnology or Integration · 12 January 2026Enterprise-grade mobile checkout solution combining Ingenico's Moby 5500 payment device with Toshiba's TCx M7 handheld and TCx M11 tablet, enabling store associates to process secure payments anywhere on the sales floor.
• AdyencoreTechnology or IntegrationGlobal payments platform partner featured in Toshiba Commerce Marketplace providing unified commerce payments for enterprise retailers.
• WorldlinemajorTechnology or IntegrationPayments partner offering one commerce platform covering in-store POS, mobile and unified commerce with premium PAX Android pinpads and terminals.
• QualcommmajorTechnology or IntegrationConnected, EDGE AI-capable IoT products providing real-time insights for store digitization in the Gen AI era.
• IntelcoreTechnology or IntegrationTechnology partner for retail solutions including Intel 13th Gen processors powering TCx 900 and TCx 820 POS systems.
• CBS NorthStarfeaturedTechnology or IntegrationFeatured solution in marketplace - flexible cloud-based POS for restaurants offering table service, kiosks, and online orders.
• DatalogicmajorTechnology or IntegrationGlobal technology leader in automatic data capture providing barcode readers, mobile computers, and RFID for retail environments.
• VerifonemajorTechnology or IntegrationOmnichannel payments platform partner offering seamless, secure payments across in-store and online with flexible processing.
• Zebra TechnologiesmajorTechnology or IntegrationRetail solutions partner making every front-line worker and asset visible, connected, and optimized with hardware and software portfolio.
• NedapmajorTechnology or IntegrationPartner showcased at EuroShop 2026 alongside Toshiba, specializing in retail technology solutions.

Scale indicators9 records

Recent moves7 records

Expansion highlights7 records

Direct peers

• NCR Voyix: Spun off from NCR Corporation in 2023, NCR Voyix is the closest direct competitor — also serving enterprise grocery, convenience and hospitality with POS hardware, self-checkout, and a cloud retail platform (NCR Commerce Platform). Competes head-to-head for the same retailer wallet and recently hired from/against Toshiba.
• Diebold Nixdorf: Global provider of POS and self-checkout hardware plus DN Vynamic software for retail and banking. Directly competes with Toshiba in enterprise grocery, convenience, and specialty retail, with comparable AI loss prevention and modular hardware offerings.
• Fujitsu (Retail Solutions / Frontech): Japanese technology conglomerate with a retail solutions division providing POS hardware and software globally. Direct competitor with similar conglomerate parent structure and global enterprise retail focus, including grocery and convenience.

Emerging players

• Square (Block): Cloud-native POS and payments platform targeting SMB and mid-market retailers with subscription-first model. While not yet competing for Toshiba's enterprise grocery core, Square represents the software-led disruption risk to traditional POS incumbents.
• Lightspeed Commerce: Cloud-based POS and commerce platform for retail and restaurant verticals with strong specialty retail penetration. Competes with Toshiba at the mid-market and specialty retail segments with a unified software subscription offering.
• Shopify: Shopify POS extends its commerce platform into physical retail, targeting omnichannel retailers with cloud-native hardware (Shopify Tap, Kit) and software. Represents a software-led threat to Toshiba's installed base as retailers consolidate vendors.

Broad incumbents

• Oracle Retail: Part of Oracle's industry cloud portfolio, Oracle Retail offers merchandise planning, supply chain and omnichannel commerce software. While not a direct POS hardware competitor, it overlaps with ELERA in unifying retail operations for enterprise customers.
• HP (Point of Sale Division): HP Engage and HP ElitePOS compete with the TCx hardware line in retail POS form factor and managed retail solutions. As a broader technology incumbent, HP competes on hardware breadth and IT channel relationships rather than software depth.

Regional players

• Posiflex Technology: Taiwan-based POS hardware manufacturer with strong APAC presence in retail and hospitality. Competes with Toshiba primarily in Asia Pacific on modular POS terminals and self-service kiosks but with less global software platform depth.

Others

• Zebra Technologies: Provider of barcode scanners, mobile computers, RFID, and retail workflow solutions, including the Fetch Robotics portfolio. Listed as a Toshiba Commerce Marketplace partner, but also competes adjacently in retail data capture, mobile associate devices, and asset visibility for retailers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCzD2PuqeUSITJxkylZyniJw
• Facebookfacebook.com/ToshibaCommerce
• LinkedInlinkedin.com/company/toshibacommerce
• Instagraminstagram.com/toshibacommerce
• Xx.com/ToshibaCommerce

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Toshiba Global Commerce Solutions