Medeon

What Medeon does

Medeon Solutions Pte. Ltd. is a Singapore-headquartered ServiceNow AI consulting and solutions firm operating as a subsidiary of Apar Technologies following a strategic investment in October 2025. The company targets enterprise clients in BFSI (Banking, Financial Services, Insurance), Telecommunications, Manufacturing, Retail, and Consumer Packaged Goods (CPG), positioning itself as an insider-led ServiceNow practice led by former ServiceNow and Google Cloud executives with combined transformation experience of more than 100 years.

The company's service portfolio is structured around four core offerings — Consulting and Change (strategy and change management), Remediate and Plan (stabilization of underperforming ServiceNow implementations), Solve (process redesign with AI-enabled automation), and Maintain (managed services) — delivered across the full ServiceNow suite including ITSM, ITOM, ITAM, CSM, HRSD, and GRC. AI capabilities (Agentic AI, GenAI, and predictive analytics) are surfaced through the ServiceNow platform rather than developed as proprietary models, with Medeon's differentiation resting on deployment, configuration, and change management expertise. Headcount is in the 11–50 range and the firm has stood up seven offices concurrently across Singapore, Malaysia, Thailand, India, Dubai, USA, and Australia to support global delivery.

Medeon operates a quote-based enterprise consulting model with revenue generated through professional services engagements and SLA-backed managed services retainers. Go-to-market is entirely direct, with enterprise field sales targeting large organizations in its five priority verticals and lead intake via a website consultation booking flow. The Bengaluru office provides offshore delivery capability intended to enable cost-efficient scaling and 24x7 support, while the Apar Technologies parent relationship offers cross-sell into an existing enterprise client base.

Name

Medeon

Legal name

Medeon Solutions Pte. Ltd.

Website

https://medeon.ai

Company type

Private

Founded year

2025

Operating status

Operating

Headcount range

11–50 employees

Short description

Medeon is a Singapore-headquartered ServiceNow AI consulting firm offering strategy, implementation, remediation, and managed services across ITSM, ITOM, ITAM, CSM, HRSD, and GRC for enterprise clients in BFSI, Telecom, Manufacturing, Retail, and CPG.

Ownership category

akta.pro rank

Product category

Enterprise IT Consulting

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Computer Facilities Management Services (541513)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro industry

PRIMARYBPAEAJAC

ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Service Management (ITSM) & Service Desk

SECONDARYBPAEAJAN

ITSM Managed Services (Run/Operate/Optimize)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Service Management (ITSM) & Service Desk

SECONDARYBPAEANAK

Enterprise Applications User/Admin Training (ERP/CRM/ITSM platforms)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Training & Technical Enablement Services

Keywords

• ServiceNow consulting
• Enterprise workflow automation
• AI implementation services
• Managed IT services
• Digital transformation consulting

Headquarters

HQ city

Singapore

HQ country

Singapore

HQ region

Asia

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. ServiceNow Consulting and Implementation Services: End-to-end consulting across the ServiceNow journey, including workflow assessments, ROI-focused roadmaps, process redesign, workflow optimization, and solution deployment. Services span the full ServiceNow suite including ITSM, ITOM, ITAM, CSM, HRSD, and GRC with Agentic AI.
2. Managed Services: SLA-backed managed services and retained expertise providing continuous support and operational excellence. Includes continuous enhancements, remote administration, and proactive monitoring to predict and prevent issues.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Medeon provides end-to-end consulting and managed services for the ServiceNow AI platform. Its core offerings are organized into four service lines: Consulting and Change (strategy, roadmap, change management), Remediate and Plan (fix broken implementations and design scalable architectures), Solve (process transformation and AI-enabled workflow redesign), and Maintain (SLA-backed managed services and continuous optimization). Services span the full ServiceNow suite including ITSM, ITOM, ITAM, CSM, HRSD, and GRC, with embedded Agentic AI and GenAI capabilities.

Product overview

Medeon is a specialized ServiceNow AI consulting and solutions company offering end-to-end consulting services across the ServiceNow platform lifecycle. The company's service portfolio includes four core offerings: Consulting and Change (strategic consulting and change management), Remediate and Plan (fixing broken implementations and designing scalable architectures), Solve (transforming processes and deploying AI-enabled use cases), and Maintain (managed services and continuous optimization). These services are delivered across the full ServiceNow suite including ITSM, ITOM, ITAM, CSM, HRSD, and GRC with Agentic AI capabilities. Medeon embeds AI-enabled intelligence into workflows through autonomous AI Agents and GenAI capabilities, helping enterprises in BFSI, Telecom, Manufacturing, Retail, and CPG industries unlock efficiency, agility, and measurable business outcomes on the ServiceNow platform.

Differentiator

Problem solved

Functional benefit

Products and services

• Consulting and Change Strategic consulting and change management service for ServiceNow implementations. Includes workflow assessments, ROI-focused roadmaps, cross-functional design aligned to business priorities, and comprehensive change management and training programs. Targeted at enterprise clients undertaking ServiceNow transformations.
• Remediate and Plan Service that audits existing ServiceNow implementations, identifies gaps, redesigns and stabilizes workflows for optimal performance and scalability, and builds ROI-focused roadmaps and architectures aligned with business strategy. Targeted at enterprises with underperforming or broken ServiceNow deployments.
• Solve Process transformation and workflow redesign service. Redesigns processes for enhanced efficiency, optimizes workflows with automation and AI-enabled insights, and deploys use cases across IT, customer, and enterprise functions on the ServiceNow platform.
• Maintain Managed services and continuous improvement offering providing SLA-backed managed services, retained expertise, continuous enhancements, remote administration, and proactive monitoring to predict and prevent issues and ensure business continuity on ServiceNow.

Quantifiable outcome

• Higher adoption rates through effective training, change management, and AI-assisted workflows
• +4 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature3 records

Partnerships

Two partnerships are on record, tiered core and minor.

• ServiceNowcoreStrategic or Co-development PartnerMedeon is a specialized ServiceNow AI consulting and solutions company with strong collaboration with ServiceNow across APJ and MEA regions. The company is co-founded by senior executives from ServiceNow and brings together former ServiceNow leaders and senior consultants. CEO Avinash Vastrad previously led Customer Success and Professional Services business for strategic accounts at ServiceNow in Asia.
• GoogleminorStrategic or Co-development PartnerMedeon is described as a next-generation ServiceNow Services & Solutions partner co-founded by senior executives from ServiceNow and Google. COO Balaji Narayanswamy previously served as Industry Ecosystem Lead at Google Cloud where he scaled industry-focused partners in APAC and spearheaded Generative AI adoption.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Infosys: Global SI with a ServiceNow practice serving BFSI, manufacturing, and telecom — overlaps with Medeon's target verticals and brings substantial offshore delivery scale from India.
• Accenture: Global SI with a large ServiceNow practice delivering enterprise-scale implementations across all major verticals — competes with Medeon on large BFSI/telecom deals but lacks Medeon's boutique specialist focus.
• Wipro: Global IT services firm with ServiceNow consulting and managed services capabilities, strong BFSI/telecom presence — a comparable incumbent competing for the same enterprise workflow modernization deals.
• Deloitte: Big Four firm with a substantial ServiceNow alliance delivering transformation, GRC, and managed services to large enterprises — overlaps with Medeon in regulated BFSI and manufacturing but with vastly broader portfolio.
• Capgemini: Global consulting/SI with a significant ServiceNow partnership delivering enterprise workflow transformations across Europe, APAC, and the Americas — competes with Medeon for multi-country enterprise mandates.
• Cognizant: Global IT services major with deep ServiceNow capabilities (post-Thirdera acquisition) and strong APAC delivery — competes for the same enterprise workflow engagements as Medeon at much greater scale.

Direct peers

• GlideFast Consulting: Pure-play ServiceNow consulting and implementation firm of comparable size and specialization, offering end-to-end ITSM, CSM, HRSD, and ServiceNow AI services to enterprise clients — directly overlapping Medeon's core service portfolio.
• Thirdera (Cognizant ServiceNow Business): Formerly independent ServiceNow Elite partner now part of Cognizant, delivering ServiceNow consulting, implementation, and managed services globally — represents the scale-Specialist tier Medeon competes against and could be acquired into.
• Slalom: Consulting firm with a strong, dedicated ServiceNow practice covering strategy, implementation, and AI-driven workflow design across enterprise verticals — closely comparable business model and delivery approach to Medeon.
• NewRocket: Specialized ServiceNow-only consultancy delivering implementation, managed services, and AI-enabled workflow transformation across the full ServiceNow suite — a direct boutique competitor to Medeon in the specialist segment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Medeon