What GlideFast Consulting does

Everforth GlideFast (formerly GlideFast Consulting) is an Elite ServiceNow consulting partner that delivers implementation, customization, integration, training, and managed services on the ServiceNow Now Platform for enterprise and public-sector clients. Founded in 2013 and headquartered in Waltham, Massachusetts, the firm operates as Apex Systems d.b.a. Everforth GlideFast LLC within the Commercial Segment of Everforth, Inc. (NYSE: EFOR), with delivery operations in the United States, India, and the United Kingdom. It reports more than 800 clients — including numerous Fortune 500 companies — across healthcare, government, financial services, retail, education, telecommunications, energy and utilities, manufacturing, and nonprofit verticals, with a 4.5+ out of 5 customer satisfaction score.

The portfolio spans the full ServiceNow product suite — ITSM, HRSD, CSM, ITOM, ITAM, GRC, SecOps, Service Portal, App Engine, and Strategic Portfolio Management — delivered through advisory, implementation, integrations, AI, cloud hosting, change enablement, and training services. Beyond core platform delivery, the firm has developed proprietary branded assets including ProRecall (a Now-certified retail product recall app), Course Navigator (higher education enrollment), the Strato Design Studio (UX/UI design for ServiceNow portals), and the AI Control Tower (enterprise AI governance built on ServiceNow). GlideOps provides tiered managed services (Core, Growth, Platform+) for ongoing platform support, and FastTrack packages accelerate HRSD, GRC/IRM, Cherwell-to-ServiceNow migration, Telecom Transformation, and UK GOV.UK public-sector deployments.

Revenue is generated primarily through project-based professional services engagements, supplemented by recurring managed services subscriptions through GlideOps, training programs (Everforth GlideFast University), and a referral partner program paying 2% commission on referred contract value. Go-to-market combines direct enterprise field sales targeting Fortune 500 buyers with channel relationships across more than 20 technology partners (including 3CLogic, Tanium, Moveworks, Quality Clouds, and Unified Compliance). The firm has received repeated ServiceNow Partner of the Year recognition in 2022, 2023, 2024, and 2026, and was named a 2026 ISG Rising Star in the U.S. ServiceNow Ecosystem.

Name

GlideFast Consulting

Legal name

Apex Systems d.b.a. Everforth GlideFast LLC

Website

https://glidefast.com

Company type

Public

Founded year

2013

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Everforth GlideFast is an Elite ServiceNow consulting partner delivering implementation, customization, managed services, and proprietary solutions on the ServiceNow platform for Fortune 500 enterprises and public-sector agencies across healthcare, government, retail, education, financial services, and telecom verticals globally.

Ownership category

akta.pro rank

Product category

IT Management Consulting

NAICS

Computer Systems Design and Related Services (5415), Management Consulting Services (54161), Computer Systems Design Services (541512)

SIC

Services-Management Consulting Services (8742), Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Cloud Consulting & Migration (BPAHAEAE)

Keywords

• ServiceNow consulting
• IT service management
• Digital transformation services
• Enterprise workflow automation
• Managed IT services

Headquarters

HQ city

Waltham

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Professional Services: Consulting and implementation services for ServiceNow platform including advisory services, application development, implementations, integrations, training, and managed support services. Revenue generated through project-based engagements and professional services contracts.
2. Managed Services: GlideOps managed services offering with tiered subscription model providing ongoing ServiceNow platform support, maintenance, and development services.
3. Referral Commissions: Referral partners receive 2% commission on successful sales calculated from initial contract value of referred clients.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels9 records

Core offering

GlideFast Consulting (Everforth GlideFast) is an Elite ServiceNow Partner that delivers implementation, advisory, managed support, and application development services on the ServiceNow Now Platform for enterprise and government clients. The firm also sells proprietary solutions built on ServiceNow, including ProRecall (retail recall management), Course Navigator (higher education enrollment), AI Control Tower (enterprise AI governance), and GlideOps managed services, alongside accelerated FastTrack implementation packages for HRSD, GRC, Telecom, and Cherwell-to-ServiceNow migrations.

Product overview

Everforth GlideFast is an Elite ServiceNow Partner that delivers consulting services and branded solutions on the ServiceNow Now Platform. The core portfolio centers on implementing and optimizing ServiceNow modules including IT Service Management (ITSM), HR Service Delivery (HRSD), Customer Service Management (CSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Governance Risk and Compliance (GRC), Security Operations (SecOps), Service Portal, App Engine, and Strategic Portfolio Management (SPM). These are supplemented by professional services (Advisory, AI, Implementation, Integrations, Managed Support, Training). Beside the ServiceNow platform portfolio, Everforth GlideFast has developed branded sub-products: Strato Design Studio (UX/UI design for ServiceNow portals), AI Control Tower (enterprise AI governance and monitoring hub), Course Navigator (higher education course enrollment on ServiceNow), and ProRecall (Now-certified retail product recall management app). GlideOps provides managed services tiers (Core, Growth, Platform+) for ongoing platform support. Specialized FastTrack packages address HRSD, Telecom Transformation, GRC/IRM + Unified Compliance, Cherwell to ServiceNow migration, and UK public sector deployments.

Differentiator

Problem solved

Functional benefit

Brands

• Strato Design Studio: Design studio for ServiceNow solutions, creating experiences with seamless usability.
• ProRecall
• Course Navigator
• GlideOps

Products and services

• Implementation Services

Quantifiable outcome

• 30% reduction in HR case resolution time for retail client
• +6 more outcomes

Named customers6 records

Segments7 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability7 records

Feature8 records

Partnerships

Five partnerships are on record, tiered core and minor.

• 3CLogiccoreStrategic or Co-development Partner · 1 January 2025Strategic partnership for AI-powered voice integration with ServiceNow. 3CLogic provides Voice AI platform integrated with ServiceNow Customer Service Management, enabling intelligent call routing, real-time transcription, SMS integration, and agent automation powered by ServiceNow Now Assist.
• ServiceNowcoreStrategic or Co-development PartnerElite ServiceNow Partner status, the highest partnership level. Specializes in delivering exceptional solutions on the ServiceNow platform with extensive certifications and expertise across all ServiceNow products and modules.
• Apex SystemscoreStrategic or Co-development PartnerEverforth GlideFast is an integral part of Apex Systems' enterprise platform solutions offerings. Apex Systems d.b.a. Everforth GlideFast LLC is the parent organization, part of Commercial Segment of Everforth, Inc. (NYSE: EFOR).
• Tennessee (State Government)minorImplementation/ SI/ Consulting PartnerImplemented ServiceNow for Tennessee's food assistance program during COVID-19 pandemic, enabling citizens to receive benefits ten times faster and helping process over 300,000 unemployment claims.
• Referral PartnersminorChannel Partner/ Reseller/ DistributorReferral partnership program where partners earn 2% commission on successful sales. Partners must own legally registered LLC and carry minimum $1,000,000 liability insurance.

Scale indicators13 records

Recent moves6 records

Expansion highlights8 records

Direct peers

• Slalom: Slalom is one of the largest pure-play consulting firms built heavily around ServiceNow, with a similar focus on enterprise digital transformation, advisory, and implementation services. Like GlideFast, it competes for the same Fortune 500 and mid-market ServiceNow engagements and is recognized as a top-tier delivery partner.
• Crossfuze: Crossfuze is a dedicated ServiceNow Elite Partner focused exclusively on managed services, implementations, and advisory for enterprise clients. It directly competes for the same ServiceNow-only opportunities and shares the same go-to-market in ITOM, ITSM, HRSD, and CSM modules.
• NewRocket: NewRocket is a pure-play ServiceNow Elite Partner specializing in enterprise application development, platform implementations, and managed services. It targets similar Fortune 500 and government clients with comparable module coverage, making it a direct head-to-head competitor.

Broad incumbents

• Cognizant: Cognizant is a global IT services giant with a major ServiceNow practice (strengthened by its acquisition of Thirdera). It competes for large enterprise ServiceNow transformation deals alongside GlideFast but operates across a far broader portfolio of services.
• Accenture: Accenture operates one of the largest ServiceNow practices globally and competes for the same enterprise digital transformation, HRSD, ITSM, and customer workflow engagements. It is a broad incumbent offering ServiceNow as part of a much larger services portfolio.
• Deloitte: Deloitte is a Big 4 firm with a substantial ServiceNow practice serving Fortune 500 clients in HR transformation, customer service, and GRC. It competes with GlideFast on large enterprise deals but bundles ServiceNow within a much broader advisory portfolio.
• Infosys: Infosys is a global systems integrator with a significant ServiceNow practice delivering enterprise-scale implementations across HR, IT, and customer service. It competes with GlideFast on price-sensitive global delivery but offers a far broader service catalog.
• Capgemini: Capgemini is a global IT services and consulting leader with a ServiceNow Elite practice delivering enterprise digital transformation across multiple industries. It competes for large ServiceNow deals but operates as a broad incumbent with deep cross-industry capabilities.
• NTT Data: NTT Data is a global IT services provider with a significant ServiceNow practice delivering enterprise implementations and managed services. It competes on large enterprise and public-sector ServiceNow deals as part of a broader infrastructure and services portfolio.
• KPMG: KPMG is a Big 4 professional services firm with a dedicated ServiceNow practice focused on GRC, risk, finance, and HR transformations. It competes with GlideFast on enterprise and regulated-industry ServiceNow engagements, bundling ServiceNow within its advisory portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@GlideFast
• LinkedInlinkedin.com/company/glidefast
• Xx.com/glidefast
• Facebookfacebook.com/GlideFast

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about GlideFast Consulting