Sentact
Sentact is a U.S. healthcare technology company offering a unified cloud-based platform for clinical operations — rounding, incident reporting, patient safety, peer review, credentialing, and regulatory readiness — serving hospitals and health systems, including 60% of the Top 20 U.S. Health Systems, backed by BV Investment Management.
- Company typePrivate
- Founded1990
- HeadquartersNashville, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Sentact does
Sentact is a U.S. healthcare technology and services company providing a unified clinical operations platform for hospitals, health systems, and academic medical centers. The cloud-based platform integrates rounding (leader, regulatory, HAC-prevention, and patient experience), safety huddles, incident/event reporting, a federally listed Patient Safety Organization (PSO), plan of correction, complaint and grievance management, patient feedback surveys, an OnDemand virtual service center, and a virtual service center. Acquired or merged brands extend the suite into credentialing, privileging, and payer enrollment (Hardenbergh Group, nCred), external peer review and provider benchmarking (MDReview, MDPreview across 200+ clinical measures and 46+ specialties), NCQA-certified CVO services, and best-in-class incident reporting (Performance Health Partners, four-time Best in KLAS).
Underlying platform components include a library of 3,000+ prebuilt templates, native integrations with EHR, HRIS, CMMS, ADT, and SSO systems, AI-powered event summaries, predictive risk intelligence, and a proprietary AHRQ Common Format taxonomy that pools data across 300+ healthcare organizations through the PSO. The MDReview line draws on a network of 450+ actively practicing board-certified physician reviewers; CVO and interim staffing services draw on 2,000+ qualified Medical Services Professionals.
Revenue is generated through a mix of SaaS subscriptions (annual or multi-year enterprise contracts with healthcare organizations) and professional services (CVO per-application fees, interim staffing, external peer review, healthcare consulting). Distribution is enterprise B2B via direct field sales targeting large hospital systems, supported by inside-sales contact centers across three regional offices (Wexford, PA as headquarters; Livonia, MI; Lakewood, CO). The company reportedly serves 60% of Top 20 U.S. Health Systems and is backed by BV Investment Management following a 2025 merger with Hardenbergh Group and Preverity and the December 2025 acquisitions of Performance Health Partners and the Vizient Patient Safety Organization.
Sentact firmographics
Firmographics- Name
- Sentact
- Legal name
- Sentact
- Website
- https://sentact.com
- Company type
- Private
- Founded year
- 1990
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Sentact is a U.S. healthcare technology company offering a unified cloud-based platform for clinical operations — rounding, incident reporting, patient safety, peer review, credentialing, and regulatory readiness — serving hospitals and health systems, including 60% of the Top 20 U.S. Health Systems, backed by BV Investment Management.
- Ownership category
- akta.pro rank
Sentact industry classification
Industry- Product category
- Healthcare Clinical Operations Software
- NAICS
- Custom Computer Programming Services (541511), Computer Systems Design and Related Services (5415), Management Consulting Services (54161)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742)
- akta.pro primary industry
- Provider Network, Credentialing & Contracting Support (BPAAAFAI)
- akta.pro secondary industry
- Clinical Quality Assurance (GCP QA, TMF/QMS oversight) (HLAGAKAI)
Keywords
Where Sentact is headquartered
LocationHeadquarters
- HQ city
- Nashville
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Sentact business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Others
Revenue model
- Software/Subscription Revenue: SaaS-based clinical operations software with subscription pricing for platforms including rounding, incident reporting, peer review, credentialing, feedback, and complaint management. Revenue generated through annual or multi-year contracts with healthcare organizations.
- CVO Services: NCQA-certified Credentials Verification Organization services with per-application or per-provider pricing, supporting credentialing, privileging, and enrollment operations
- Healthcare Consulting Services: Expert consulting services across medical staff services, peer review, patient safety, quality, risk management, and regulatory compliance. Includes operational assessments, bylaws development, and accreditation preparation.
- Interim MSP Staffing: Temporary staffing of Medical Services Professionals through nationwide network of 2,000+ qualified MSPs for credentialing, privileging, and enrollment support
- External Peer Review Services: Physician-led external peer review with nationwide network of 450+ board-certified reviewers for comprehensive clinical reviews, focused reviews, OPPE/FPPE reviews, and medical necessity reviews
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise Healthcare Organizations |
| Unit Pricing | Multi-year contract | CVO Services |
| Professional services/ project-based | Multi-year contract | Temporary MSP Staffing |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels8 records
Sentact product offering
Product offeringCore offering
Sentact provides a unified clinical operations platform for hospitals and health systems combining SaaS software (rounding, safety huddles, incident reporting, patient safety organization, peer review, credentialing, provider analytics, surveys, complaint management, plan of correction) with professional services including NCQA-certified credentials verification, external physician peer review, interim MSP staffing, payer enrollment, and healthcare consulting. The company expanded significantly in 2025 through the merger with Hardenbergh Group and Preverity and the acquisition of Performance Health Partners and Vizient PSO, creating an end-to-end patient safety, quality, experience, and compliance offering serving 60% of the Top 20 U.S. Health Systems.
Product overview
Sentact is a unified clinical operations platform offering an integrated suite of solutions for patient safety, quality, experience, and regulatory readiness. The platform encompasses: Sentact Rounding (comprehensive clinical rounding), Safety Huddles, Event Reporting/Incident Management, Patient Safety Organization (PSO), MDPreview (pre-credentialing provider analytics), MDReview (external peer review), Plan of Correction (PoC), Feedback Surveys, ViewPoint (complaint & grievance management), OnDemand (virtual service center), Credentialing/Prospecting & Enrollment, Interim Staffing, NCQA-Certified CVO Services, nCred (payer enrollment), and Consulting services. The company expanded significantly in 2025 through acquisitions including Hardenbergh Group (May 2025) and Performance Health Partners with Vizient PSO (December 2025). Serving approximately 60% of the Top 20 health systems with 35+ years of experience.
Differentiator
Problem solved
Functional benefit
Brands
- Performance Health Partners (PHP): Incident management software and event reporting solutions for healthcare organizations; three-time Best-in-KLAS leader in patient safety, risk, and compliance software.
- Sentact Center for Clinical Excellence
- MDReview
- Hardenbergh Group
- MDPreview
- nCred
Products and services
- Sentact Rounding Comprehensive clinical rounding platform that unifies inspections, audits, surveys, and rounds into one system with a library of best practices, supporting patient rounding, safety rounding, regulatory tracers, mock surveys, EOC tours, intracycle monitoring, HAC prevention audits, leader rounds, and caregiver recognition across healthcare settings.
- Safety Huddles Team safety communication solution that captures huddle insights, assigns follow-ups, tracks progress in real time, and connects to the broader Sentact platform for enterprise-wide quality and safety visibility, integrating PSO principles for proactive harm prevention.
- Event Reporting Flexible incident management system enabling healthcare teams to log incidents quickly, streamline workflows, and ensure real-time insights reach the right people; includes root cause analysis, peer review, grievance management tools, dynamic forms, and live dashboards.
- Patient Safety Organization (PSO) AHRQ-listed Patient Safety Organization offering federal privilege and confidentiality protections for patient safety work product, with proprietary taxonomy built on the AHRQ Common Format, analytics, evidence-based guidance, and peer collaboration across member organizations.
- MDPreview Pre-credentialing provider risk analytics and benchmarking solution that consolidates procedure history, licensure status, disciplinary actions, education, affiliations, and malpractice indicators, analyzing 2.5B+ lines of clinical billing data and 1.3M+ physician-years of MPL data across 200+ clinical measures in 46+ specialties.
- MDReview External peer review solution combining workflow automation, advanced analytics, and benchmarking across 200+ clinical measures for OPPE/FPPE support, delivered through a nationwide network of 450+ practicing, board-certified physician reviewers, including AI-powered event summaries.
- Plan of Correction (PoC) Automated Plan of Correction solution that helps healthcare teams identify gaps early, automate corrective actions, and drive continuous improvement through priority-based workflows, centralized documentation, and real-time dashboards.
- Feedback Self-directed feedback and survey solution capturing real-time patient, visitor, and staff insights through kiosks, QR codes, text, and email, with role-based dashboards, sentiment analysis, and trend tracking.
- ViewPoint Patient complaint and grievance management solution that captures, tracks, and resolves feedback in real time with EHR-integrated workflows, automated alerts, SLA tracking, and complete audit trails.
- OnDemand Virtual service center solution enabling staff to report problems in seconds with automatic routing and fast resolution, giving leadership real-time visibility into patient safety and satisfaction across clinical care, facilities, and support services.
- Credentialing, Privileging & Enrollment Comprehensive provider management solution supporting credentialing, privileging, and enrollment operations with interim MSP staffing, NCQA-certified CVO services, and payer enrollment support for hospitals and health systems.
- Interim Staffing of Medical Services Professionals (MSPs) Temporary staffing service providing a nationwide network of 2,000+ qualified Medical Services Professionals to support credentialing, privileging, and enrollment operations, available remotely, onsite, or through hybrid engagements with no minimum engagement length.
- CVO Services NCQA-Certified Credentials Verification Organization services with continuous monitoring of sanctions and expirables, CAQH maintenance, and support for credentialing, privileging, and provider enrollment operations, available on fixed per-application/per-provider pricing or multi-year contracts.
- nCred Payer Enrollment Services Payer enrollment services platform that accelerates revenue cycle by automating and streamlining enrollment of practitioners with government and commercial health plans, reducing delays and improving financial results.
- Consulting Services Healthcare consulting services across Medical Staff Services, Peer Review & Clinical Quality, Organizational Culture, Physician Leadership, and Safety, Quality & Risk domains, providing practical guidance and expert practitioners for operational assessments, bylaws development, and accreditation preparation.
- Performance Health Partners (PHP) Safety, Risk & Compliance Software Healthcare safety, risk, and compliance software acquired by Sentact in December 2025. Its core Event Reporting solution provides a unified platform for incident and event reporting from report to resolution, earning Best in KLAS recognition in patient safety, risk, and compliance software for four consecutive years.
Quantifiable outcome
- 51% decrease in Patient Incidents with Harm
- +8 more outcomes
Companies that use Sentact
Customer profileNamed customers25 records
Segments8 records
Ideal customer profiles2 records
Sentact technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability8 records
Feature10 records
Sentact partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core.
- Performance Health PartnerscoreAcquisition completed December 2025. PHP is a three-time Best-in-KLAS leader in safety event management software. Founder Heidi Raines joined Sentact as Chief Strategy Officer. PHP's incident reporting system integrated into Sentact's unified patient safety platform.
- Vizient Patient Safety Organization (PSO)coreAcquisition completed December 2025. Vizient PSO is one of the nation's largest federally listed PSOs serving over 300 healthcare organizations. The combined deal creates an end-to-end patient safety platform integrating incident reporting with protected data-sharing capabilities.
- Hardenbergh GroupcoreHardenbergh Group, backed by BV Investment, merged with Sentact and Preverity in May 2025. The combined entity offers integrated digital platforms, workforce solutions, and predictive analytics under the Sentact brand for patient safety, risk management, and compliance.
- PreveritycorePreverity merged with Sentact and Hardenbergh Group in May 2025, forming a unified organization under the Sentact brand to enhance healthcare solutions for patient safety, risk management, and compliance.
Scale indicators21 records
Recent moves7 records
Expansion highlights6 records
Sentact competitors and assessment
Company assessmentDirect peers
- RLDatix: RLDatix is the most direct peer to Sentact, providing patient safety, risk management, credentialing, and compliance software for healthcare organizations globally. Its Applied Safety Intelligence and Governance, Risk & Compliance suites overlap directly with Sentact's rounding, incident reporting, PSO, and CVO offerings.
- symplr: symplr is a leading healthcare governance, risk, and compliance platform whose provider management, credentialing, and workforce solutions directly overlap with Sentact's Hardenbergh/nCred CVO and credentialing lines. Both vendors target the same health system buyers with adjacent safety and compliance modules.
- Verge Health (now part of symplr): Verge Health's SaaS platform for credentialing, patient safety, and regulatory compliance for hospitals directly competes with Sentact's core rounding, event reporting, and compliance modules. The acquisition by symplr intensified overlap with Sentact's Hardenbergh and PHP offerings.
- Midas+ (Conduent): Midas+ is a long-standing peer review, quality, and credentialing solution used by hundreds of US hospitals, overlapping directly with Sentact's MDReview peer review, CVO services, and quality/risk management modules. Both vendors serve similar Medical Staff Services and Quality/Risk personas.
Emerging players
- Health Catalyst: Health Catalyst is a healthcare data and analytics platform whose quality, safety, and outcomes analytics overlap with Sentact's benchmarking and predictive risk modules. While Health Catalyst is broader and data-platform-led, it increasingly competes in the patient safety and quality measurement space Sentact occupies.
- Riskonnect: Riskonnect provides enterprise risk management and patient safety software for healthcare organizations, overlapping with Sentact's risk management, incident reporting, and event management capabilities. It is a relevant adjacent competitor, particularly in healthcare enterprise risk.
- Origami Risk: Origami Risk is a risk, insurance, and claims management platform with a healthcare vertical that competes with Sentact's risk and compliance modules. While broader than Sentact, its healthcare offering overlaps in PSO-adjacent risk workflows.
Broad incumbents
- Press Ganey: Press Ganey is the dominant patient experience measurement vendor for US health systems and overlaps with Sentact's Feedback, ViewPoint, and patient rounding offerings. As a much larger incumbent, Press Ganey is a broad competitor rather than a direct point-solution rival.
- Premier Inc. Premier is a healthcare improvement and GPO company offering performance services, safety analytics, and consulting to member hospitals. Its safety, quality, and supply-chain analytics overlap with Sentact's quality/risk platform, though Premier operates as a much broader incumbent portfolio.
- Oracle Health (Cerner): Oracle Health (formerly Cerner) is a dominant EHR vendor increasingly embedding patient safety, rounding, and risk workflows into its core platform. As a broad incumbent, it is not a direct point-solution peer but represents the most consequential competitive threat via bundling.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Sentact social profiles
Digital presenceSentact compliance and trust
Trust signalCompliance1 record
Sentact financial estimates
Financial estimateRevenue estimate
Valuation estimate
Sentact leadership team
Management profileNumber of profiles
Profiles12 records
Sentact subsidiaries and ownership
Company hierarchySubsidiaries7 records
Sentact funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Sentact M&A and investment
M&A and investmentM&A4 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Sentact
What does Sentact do?
Sentact provides a unified clinical operations platform for hospitals and health systems combining SaaS software (rounding, safety huddles, incident reporting, patient safety organization, peer review, credentialing, provider analytics, surveys, complaint management, plan of correction) with professional services including NCQA-certified credentials verification, external physician peer review, interim MSP staffing, payer enrollment, and healthcare consulting. The company expanded significantly in 2025 through the merger with Hardenbergh Group and Preverity and the acquisition of Performance Health Partners and Vizient PSO, creating an end-to-end patient safety, quality, experience, and compliance offering serving 60% of the Top 20 U.S. Health Systems.
Is Sentact a public or private company?
Sentact is a private company. It is classified as private equity controlled and is currently operating.
When was Sentact founded?
Sentact was founded in 1990. It employs 11 to 50 people.
Where is Sentact based?
Sentact is headquartered in Nashville, United States, in the North America region.
How does Sentact make money?
Five revenue lines are on record. Software/Subscription Revenue is the primary driver. The others are CVO Services, healthcare Consulting Services, interim MSP Staffing and external Peer Review Services.
Who are Sentact's main competitors?
Direct peers on record are RLDatix, symplr, Verge Health (now part of symplr) and Midas+ (Conduent). Emerging players are Health Catalyst, Riskonnect and Origami Risk. Broad incumbents are Press Ganey, Premier Inc. and Oracle Health (Cerner).
Does Sentact have an API?
No public API is recorded for Sentact.
What industry is Sentact in?
Sentact's product category is Healthcare Clinical Operations Software. Its primary akta.pro industry code is BPAAAFAI, Provider Network, Credentialing & Contracting Support, with a secondary code of HLAGAKAI, Clinical Quality Assurance (GCP QA, TMF/QMS oversight). Its NAICS code is 541511 and its SIC code is 7372.