What Performance Health Partners does

Performance Health Partners (PHP) is a New Orleans-based SaaS company that provides incident management, compliance, rounding, and patient feedback software to US healthcare organizations. The platform enables clinical and operational staff to report safety incidents, near-misses, and complaints via customizable mobile-friendly forms, with real-time dashboards, automated workflow routing, root cause analysis tools, and corrective action tracking. EHR interoperability and an integrated four-module architecture (incident management, rounding, compliance/audit, surveys) are positioned as the core technical differentiators, supported by a claim of being the only fully customizable incident reporting platform in the market.

PHP serves a diverse mix of healthcare verticals including acute care hospitals, FQHCs, behavioral health and addiction treatment providers, ambulatory surgery centers, critical access hospitals, correctional healthcare, long-term care/skilled nursing, and home health/hospice. Revenue is generated through quote-based annual subscription licensing with pricing scaled to organizational size, scope, and module selection, sold via direct enterprise field sales with consultative demos as the primary acquisition motion. The company was founded in 2014/2015 by Heidi Raines and was acquired by Sentact (backed by BV) in December 2025, alongside the Vizient Patient Safety Organization, with Raines transitioning to Chief Strategy Officer at Sentact. PHP has been named Best in KLAS for Patient Safety, Risk, and Compliance Software for four consecutive years through 2026, with 100% of KLAS-surveyed customers indicating repurchase intent.

Name

Performance Health Partners

Legal name

Performance Health Partners

Website

https://performancehealthus.com

Company type

Private

Founded year

2015

Operating status

Acquired

Headcount range

11–50 employees

Short description

Performance Health Partners provides incident management, rounding, compliance, and patient feedback SaaS to US healthcare organizations across hospitals, FQHCs, behavioral health, ASCs, CAHs, long-term care, and home health. Acquired by Sentact in December 2025.

Ownership category

akta.pro rank

Product category

Healthcare Patient Safety and Risk Management Software

NAICS

Software Publishers (513210)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Quality Measurement, Reporting & Benchmarking (HEDIS/Stars/CQM) (HLACAHAC)

akta.pro secondary industry

Cloud Compliance, Audit & Continuous Controls Monitoring (CCM/GRC) (HDABAHAI)

Keywords

• Healthcare safety software
• Incident reporting platform
• Patient safety software
• Risk management software
• Compliance audit tools

Headquarters

HQ city

New Orleans

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Subscription: Performance Health Partners generates revenue through software subscription licensing for their incident management, compliance, and safety reporting platform. The company offers their solutions to healthcare organizations of all sizes, with pricing based on organizational scope and usage requirements. The subscription model includes implementation support, training, and ongoing customer support as part of the service.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels7 records

Core offering

Performance Health Partners sells a unified cloud-based healthcare safety, risk, and compliance software platform composed of four integrated modules — an Incident Management System, Digital Rounding Tools, Compliance and Audit Tools, and Surveys/Feedback — used by hospitals, health centers, ambulatory surgery centers, behavioral health providers, FQHCs, and long-term care facilities to report incidents, conduct rounding, audit compliance, and collect patient/employee feedback. Revenue is generated via annual SaaS subscriptions priced on a quote basis tied to organizational size and module scope, bundled with implementation, training, and customer support.

Product overview

Performance Health Partners offers a unified healthcare safety and quality software platform comprising four integrated modules: the Incident Management System as the core product for event reporting, root cause analysis, and corrective action tracking; Rounding Tools for streamlined clinical and non-clinical rounding processes; Compliance and Audit Tools for regulatory compliance management; and Surveys for patient and employee feedback collection. The platform is designed to help healthcare organizations identify safety gaps, resolve issues proactively, and drive continuous improvement in patient and employee safety outcomes.

Differentiator

Problem solved

Functional benefit

Products and services

• Incident Management System A healthcare safety event reporting platform that enables staff to report incidents, near-misses, and complaints in under two minutes through customizable, mobile-friendly forms, with real-time dashboards, automated workflow routing, root cause analysis tools, and corrective action tracking to help healthcare organizations identify safety gaps and resolve issues before harm occurs.
• Digital Rounding Tools Digital rounding software that streamlines clinical and non-clinical rounding processes, enabling healthcare teams to capture quality data at the point of care, identify opportunities for improvement, and track progress through intuitive dashboards.
• Compliance and Audit Tools Software solutions designed to simplify audits and regulatory compliance management, helping healthcare organizations stay ahead of regulations, reduce risk, and boost accountability through automated workflows and centralized tracking.
• Surveys and Feedback Patient and employee feedback survey platform that enables real-time feedback collection through customizable surveys distributed via QR codes, links, or email, with real-time dashboards for monitoring responses and assigning follow-up action plans.

Quantifiable outcome

• 51% fewer employee and patient safety incidents resulting in harm
• +7 more outcomes

Named customers10 records

Segments8 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature8 records

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• RLDatix: RLDatix is the dominant patient safety, risk, and compliance management platform for healthcare, offering incident reporting, root cause analysis, claims management, and credentialing. It directly competes with PHP for healthcare safety software contracts and is the most relevant competitor in the KLAS Patient Safety category.
• Clarity Group: Clarity Group provides healthcare-focused risk management software including incident reporting, claims management, and patient safety solutions. It competes head-to-head with PHP for healthcare organization safety contracts, particularly in mid-sized hospital systems.
• Riskonnect: Riskonnect offers an integrated risk management platform with healthcare modules covering incident reporting, patient safety, claims, and compliance. It targets the same healthcare risk and safety buyer as PHP and competes in KLAS-adjacent categories.
• Origami Risk: Origami Risk provides risk management and insurance software with a dedicated healthcare practice covering patient safety, claims, and incident reporting. It targets similar mid-market healthcare customers and is a recurring competitor in healthcare risk software evaluations.
• Verge Health (now part of RLDatix): Verge Health was a direct competitor to PHP in healthcare safety event management and was previously ranked alongside PHP in KLAS Patient Safety categories before its acquisition by RLDatix. Its rounding, compliance, and incident modules directly parallel PHP's product suite.
• Midas+ (a symplr solution): Midas+ is a long-standing patient safety and quality outcomes software solution for healthcare, now part of symplr. It directly competes with PHP for incident reporting and quality measurement contracts in mid-sized to large hospitals.
• The Patient Safety Company: The Patient Safety Company provides incident management, risk analysis, and patient safety software to hospitals and behavioral health organizations, particularly in Europe. It targets overlapping use cases (incident reporting, RCA) but operates primarily outside the US.

Broad incumbents

• symplr: symplr is a broad healthcare governance, risk, compliance, and workforce management platform that includes safety event management, rounding, and compliance tools. As a much larger incumbent serving thousands of hospitals, it overlaps with PHP's compliance and rounding modules but operates at significantly greater scale.
• Wolters Kluwer Health: Wolters Kluwer offers healthcare compliance, patient safety, and quality solutions as part of its broader clinical decision and health division. As a much larger, diversified healthcare IT incumbent, it competes with PHP for compliance and quality improvement budgets in large health systems.
• Premier Inc. Premier is a healthcare performance improvement company offering safety, quality, and compliance solutions to its alliance of hospitals and health systems. While broader than PHP, it competes in patient safety and quality improvement software for hospitals.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/performance-health-partners-us

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Performance Health Partners