The Institute for Family Health

What The Institute for Family Health does

The Institute for Family Health operates one of the largest Federally Qualified Health Center (FQHC) networks in New York State, delivering primary medical care, behavioral health, dental care, and care coordination through 16 community health centers across Manhattan, the Bronx, Brooklyn, and the Mid-Hudson Valley, plus 8 school-based health centers and 5 Care Found Here sites serving homeless populations. The organization served more than 100,000 patients and clients annually and operates three family medicine residency programs as one of the first Teaching Health Centers in the nation. Its core technology stack is built on Epic's electronic health record system with the MyChart patient portal, supplemented by telehealth video visits, a newly launched SMS messaging service, and integrations with Epic Care Everywhere, New York's SHIN-NY health information exchange, and findhelp for social services navigation.

Revenue is generated through a multi-stream model anchored by enhanced Medicaid and Medicare FQHC reimbursement, supplemented by billing of approximately 25+ commercial and Medicaid managed-care plans, sliding-fee discounts based on household income, federal Health Center Program grant funding under 42 U.S.C. 254b, and program-specific grants from partners including Care for the Homeless and the Robin Hood Foundation. The patient base is concentrated in medically underserved populations, including uninsured and underinsured patients, LGBTQ+ patients seeking affirming care, homeless and at-risk individuals served via Care Found Here, school-enrolled children and adolescents, and adults requiring chronic disease management in diabetes, HIV, and behavioral health. The portfolio spans five foundational services (Primary Care, Behavioral Health, Dental Care, Care Coordination, Insurance and Benefits Enrollment) and roughly 14 specialized clinical programs including Diabetes Care, HIV/AIDS Services, PrEP, LGBTQ+ Health, Telehealth, and Substance Use treatment.

The Institute is led by President and CEO Dr. Eric Gayle, with Dr. Alba Pumarol appointed Chief Medical Officer in November 2025. The organization holds NCQA Patient-Centered Medical Home recognition, Joint Commission National Quality Approval, FTCA deemed status, and 2026 Healthcare Equality Index High Performer designation. As a private non-profit, it operates under a community-led go-to-market model anchored in direct-to-patient scheduling through MyChart and a central 844 number, embedded school-based delivery, and partnerships with hospital systems (Mount Sinai, Montefiore, Bronx Lebanon, HealthAlliance, Ellenville Regional) for specialty referrals and residency training.

Name

The Institute for Family Health

Legal name

The Institute for Family Health

Website

https://institute.org

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

501–1,000 employees

Short description

The Institute for Family Health is a New York-based Federally Qualified Health Center network operating 16 community health centers, 8 school-based sites, and 5 homeless-services locations across Manhattan, the Bronx, Brooklyn, and the Mid-Hudson Valley, delivering primary care, behavioral health, dental, and care coordination to over 100,000 medically underserved patients annually, including uninsured, LGBTQ+, and homeless populations.

Ownership category

akta.pro rank

Product category

Community Health Center Services

NAICS

Ambulatory Health Care Services (621), Other Outpatient Care Centers (62149), Health Care and Social Assistance (62)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Community Health Centers (FQHCs & Look-Alikes) (HLAFAGAB)

akta.pro secondary industries

School-Based Health Centers (HLAFAGAG), Community & Public Health Dentistry Clinics (FQHC/School-Based/Nonprofit) (HLABAAAF), Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)

Keywords

• Community health centers
• Federally qualified health center
• Primary medical care
• Behavioral health services
• Dental care services

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices15 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Medicaid and Medicare Reimbursement: Primary revenue stream from billing health plans for patient care services. FQHC receives enhanced Medicaid reimbursement rates.
2. Sliding Fee Discount Program: Discounts on services based on household income and family size for uninsured or underinsured patients. Ensures access regardless of ability to pay.
3. Federal FQHC Grant Funding: Health Center Program grantee under 42 U.S.C. 254b with Federal Public Health Service deemed status. Receives HHS funding for operating as a federally qualified health center.
4. Care for the Homeless Funding: Program funding from Care for the Homeless to operate Care Found Here Program providing services to homeless populations.
5. Robin Hood Foundation Grant: Generous support from Robin Hood to operate ECHO Free Clinic providing free comprehensive healthcare to uninsured adults.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

The Institute for Family Health operates a multi-site Federally Qualified Health Center (FQHC) network delivering primary medical care, behavioral health, dental care, care coordination, and insurance enrollment services across New York City and the Mid-Hudson Valley. It serves over 100,000 patients annually at 16+ health center locations plus 8 school-based sites and 5 Care Found Here homeless-services sites, supplemented by specialized programs in HIV/AIDS care, LGBTQ+ health, diabetes management, and family medicine residency training.

Product overview

The Institute for Family Health operates a multi-site federally qualified health center (FQHC) network offering a unified portfolio of primary care, behavioral health, and dental services supplemented by specialized clinical programs. The core service offering consists of five foundational services (Primary Care, Behavioral Health, Dental Care, Care Coordination, and Insurance & Benefits Enrollment) that form the basis of care delivery. These are augmented by approximately 14 specialized services including Diabetes Care, HIV/AIDS Services, PrEP, LGBTQ+ Health, Telehealth, Vaccines, and Substance Use treatment. The organization also operates three distinct programs (School-Based Health Centers, Care Found Here for homeless populations, and Family Medicine Residencies as a Teaching Health Center), and provides a patient-facing digital portal (MyChart/MiRecord) for appointment scheduling, health record access, and care management. The portfolio is designed as an integrated, whole-person care model serving over 100,000 patients annually across New York City and the Mid-Hudson Valley.

Differentiator

Problem solved

Functional benefit

Products and services

• Primary Care

Quantifiable outcome

• Serving 100,000+ patients and clients annually
• +2 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature3 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• The Center (Lesbian, Gay, Bisexual and Transgender Health & Human Services Network)coreStrategic or Co-development Partner · 1 January 2026The Institute joined The Network, a coalition administered by The Center comprising over 60 LGBTQIA+-specific and supportive nonprofit organizations providing care to LGBTQIA+ New Yorkers across all 62 NYS counties.
• Albert Einstein College of MedicineminorStrategic or Co-development PartnerStudents from Albert Einstein College of Medicine operate the ECHO Free Clinic under supervision of senior Institute clinicians. Students provide medical care and counseling services.
• Bronx Lebanon HospitalminorImplementation/ SI/ Consulting PartnerAffiliated hospital for patient referrals and specialty care coordination.
• Montefiore Medical CenterminorImplementation/ SI/ Consulting PartnerAffiliated hospital for patient referrals and specialty care coordination.
• Mount Sinai Hospital and Mount Sinai Beth Israel HospitalminorImplementation/ SI/ Consulting PartnerAffiliated hospitals for patient referrals and specialty care coordination, including residency training collaborations.
• Health Alliance - Westchester Medical Center Health NetworkminorImplementation/ SI/ Consulting PartnerAffiliated hospital network for Mid-Hudson Valley locations, including residency program collaboration.
• Ellenville Regional HospitalminorImplementation/ SI/ Consulting PartnerAffiliated hospital for patient referrals serving Ellenville area.
• CHCANYS (Community Health Care Association of New York State)coreStrategic or Co-development PartnerCollaborating with CHCANYS to educate New York State legislators about the true cost of health center services and the urgent need to update Medicaid payment rates.
• NACHC (National Association of Community Health Centers)coreStrategic or Co-development PartnerWorking with NACHC to educate legislators about the vital role of community health centers and related workforce development programs such as Teaching Health Centers and National Health Service Corps.
• Care Management Partners of Ulster CountyminorStrategic or Co-development PartnerPartnership with Care Management Partners of Ulster County to help residents manage health and access services.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Community Health Center, Inc. (CHCI): Connecticut-based FQHC network operating a comparable multi-site community health center model with primary care, behavioral health, and dental services, plus a Teaching Health Center residency program. CHCI is one of the most operationally similar FQHC networks to IFH.
• Sun River Health: Formerly Hudson River Health Care, a large New York State FQHC operating dozens of health centers across the Hudson Valley, NYC, and Long Island. Direct competitor in the same geography with similar primary care, dental, and behavioral health services for underserved populations.
• Charles B. Wang Community Health Center: NYC-based FQHC with multiple Manhattan and Queens sites delivering primary care, mental health, and social services to Asian American and other underserved communities. Direct peer in FQHC operating model, sliding fee scale, and patient population.
• Callen-Lorde Community Health Center: NYC FQHC specializing in LGBTQ+ primary care, HIV services, and transgender health. Highly comparable to IFH's LGBTQ+ Health service line and Healthcare Equality Index designation, with overlapping patient population in Manhattan and Brooklyn.
• Ryan Health: NYC FQHC operating multiple Manhattan sites providing primary care, behavioral health, dental, and substance use services to underserved populations. Directly comparable in care model, target population, and FQHC reimbursement structure.
• Community Healthcare Network: NYC FQHC with 14 sites across Manhattan, Brooklyn, Queens, and the Bronx offering primary care, behavioral health, dental, and social services. Comparable scale and service mix to IFH with overlapping geographic footprint.
• Damian Family Care Centers: NYC FQHC network operating primary care, behavioral health, and substance use treatment sites across Queens, Brooklyn, and the Bronx. Direct comparable in service portfolio and Medicaid-underserved target population.

Broad incumbents

• NYC Health + Hospitals: NYC's public hospital system serving over a million New Yorkers annually across inpatient and outpatient sites. Overlaps with IFH on primary care and behavioral health for Medicaid and uninsured populations in the same geography, but operates at broader hospital-based scale.

Regional players

• Open Door Family Medical Center: FQHC serving Westchester and Putnam counties plus parts of the Hudson Valley. Overlaps with IFH's Mid-Hudson Valley presence and shares the FQHC primary care, dental, and behavioral health model, but operates primarily north of IFH's footprint.

Others

• CHCANYS (Community Health Care Association of New York State): State-level association representing New York's 70+ FQHCs. Not a direct competitor, but IFH is an active member collaborating on advocacy, workforce development, and Medicaid rate negotiations — relevant for understanding the broader FQHC ecosystem in which IFH operates.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/institute-for-family-health
• Xx.com/forFamilyHealth

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds1 record

Investors2 records

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Institute for Family Health