Callen-Lorde

What Callen-Lorde does

Callen-Lorde Community Health Center is a non-profit Federally Qualified Health Center (FQHC) founded in 1969, providing comprehensive LGBTQ+ healthcare across three New York City locations (Chelsea, Brooklyn, Bronx). The organization delivers primary care, sexual health, HIV treatment and prevention (including PrEP and PEP), transgender health services, behavioral health, women's health, dental, pharmacy, adolescent health (HOTT program), and elder care. Service delivery occurs through in-person clinic visits, walk-in Quick Care, telehealth, and an onsite pharmacy with free delivery. All services are provided regardless of ability to pay, with a sliding fee scale ($0-$100 co-pays across Categories A-D) for uninsured and underinsured patients.

The organization's technology stack is built on OCHIN/Epic's MyChart patient portal, supporting appointment scheduling, lab result viewing, secure messaging, prescription refills, and online bill payment. Epic's Care Everywhere enables interoperability with other Epic-based healthcare organizations, while the proprietary Text2Refill system provides SMS-based prescription management. Telehealth and Self Arrival check-in capabilities extend access. The organization holds FQHC designation with FTCA malpractice coverage and is supported by the Keith Haring Foundation endowment funding the Nurse Practitioner Postgraduate Fellowship.

Revenue derives from four primary streams: federal and state grants (Ryan White Part F, HOPWA, HHS-funded programs), insurance reimbursement (Medicaid, Medicare, and commercial payors including Aetna, Cigna, Blue Cross Blue Shield, Emblem, United, and 1199), onsite pharmacy prescription fills, and philanthropic donations from foundations and individuals. Customer segments are diversified across LGBTQ+ adults, people living with HIV, transgender and gender non-binary individuals, LGBTQ+ youth (ages 13-21), LGBTQ+ seniors, LGBTQ+ women, and uninsured/underinsured patients. The organization is led by CEO Patrick McGovern with no private equity or venture capital backing.

Name

Callen-Lorde

Legal name

Callen-Lorde Community Health Center

Website

https://callen-lorde.org

Company type

Private

Founded year

1969

Operating status

Operating

Headcount range

251–500 employees

Short description

Callen-Lorde is a non-profit Federally Qualified Health Center operating three NYC clinics (Chelsea, Brooklyn, Bronx) that delivers comprehensive LGBTQ+ affirming healthcare — primary care, HIV services, transgender health, behavioral health, dental, and pharmacy — regardless of ability to pay since 1969.

Ownership category

akta.pro rank

Product category

Community Health Center (LGBTQ+ Healthcare)

NAICS

Ambulatory Health Care Services (621)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Faith-Based & Nonprofit Hospital Systems (HLAFAAAE)

Keywords

• LGBTQ+ healthcare
• Community health center
• Primary care services
• HIV treatment
• Transgender health

Headquarters

HQ city

Chelsea

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Federal and State Grants: Primary funding from federal programs including Ryan White Part F, HOPWA (Housing Opportunities for Persons with AIDS), and other HHS-funded grants. These grants support HIV care, housing services, and general operations as a federally qualified health center.
2. Insurance Reimbursement: Revenue from Medicaid, Medicare, Family Health Plus, ADAP, ADAP Plus, and commercial insurance plans including Aetna, Cigna, Blue Cross Blue Shield, Emblem, United, and 1199.
3. Pharmacy Services: Onsite pharmacy generating revenue through prescription fills, with free delivery and discounted medications for qualifying patients.
4. Donations and Foundation Support: Philanthropic contributions from donors and foundations including the Keith Haring Foundation, supporting programs and fellowships.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Callen-Lorde is a Federally Qualified Health Center providing comprehensive, LGBTQ+-affirming healthcare through three NYC clinic locations (Chelsea, Brooklyn, Bronx). Its core offerings include primary care, transgender health, HIV services (treatment, PrEP, PEP), sexual health, behavioral health, women's health, dental, pharmacy, elder care, and adolescent health services, supplemented by care coordination, insurance enrollment, and crisis text counseling. Services are delivered regardless of ability to pay, supported by a sliding-fee scale and an Epic-based patient portal (MyChart).

Product overview

Callen-Lorde Community Health Center operates as a single unified healthcare organization offering comprehensive medical services through a multi-site clinic model. The core service portfolio includes primary care, transgender health, HIV services (treatment, PrEP, PEP), sexual health, behavioral health, women's health, adolescent health (HOTT), dental care, pharmacy services with home delivery, elder care, and urgent/quick care. The organization also provides care coordination, crisis support via partnership with Crisis Text Line, and insurance enrollment assistance. Three physical clinic locations (Chelsea, Brooklyn, Bronx) deliver services, supported by an onsite pharmacy and Text2Refill prescription management system. Educational programs include the Keith Haring Nurse Practitioner Fellowship for LGBTQ+ healthcare training and a Behavioral Health Graduate Student Training program for MSW students. The HEALS volunteer program provides patient advocacy support.

Differentiator

Problem solved

Functional benefit

Brands

• Quick Care: Walk-in appointments for non-life-threatening conditions available at all locations.
• Keith Haring Nurse Practitioner Postgraduate Fellowship in LGBTQ+ Health
• COIN Clinic
• HEALS Program
• HOTT Program
• Thea Spyer Center

Products and services

• Primary Care Comprehensive primary medical care including general health maintenance, preventive services, and chronic disease management, delivered in an LGBTQ+-affirming environment across Callen-Lorde's NYC clinics.
• Transgender Health Specialized gender-affirming healthcare services including hormone therapy and transition-related care for transgender and gender non-binary patients.
• HIV Services Comprehensive HIV care including primary care establishment, treatment, PrEP (pre-exposure prophylaxis), PEP (post-exposure prophylaxis), and support services for people living with HIV.
• Sexual Health Clinic Sexual health services including STI testing and treatment, DoxyPEP medication, Mpox care, and comprehensive sexual healthcare for LGBTQ+ communities.
• Behavioral Health Mental health and psychiatric services including assessments, individual and group therapy, crisis support, and substance use services for LGBTQ+ patients.
• Women's Health Gynecological and reproductive health services including wellness exams, contraceptive care, and pregnancy-related services for LGBTQ+ women and people of trans experience.
• Adolescent Health (HOTT) Health Outreach to Teens (HOTT) program providing medical and mental health services for adolescents and young adults ages 13-21.
• Dental Services Dental care including routine cleanings, restorative procedures, and oral health care delivered in an affirming environment.
• Pharmacy Services Onsite pharmacy with free delivery, discounted medications for qualifying patients, and Text2Refill service for prescription management.
• Quick Care Walk-in urgent care services for non-life-threatening conditions available on a first-come, first-served basis at all clinic sites, with same-day appointments possible.
• Elder Care Healthcare services tailored to LGBTQ+ older adults, addressing geriatric and elder-care needs in a culturally competent setting.
• Care Coordination Services helping patients navigate healthcare systems and social services, including health literacy promotion and resource connection.
• COIN Clinic Cecilia's Occupational Inclusion Network clinic providing free, affirming healthcare services for sex workers.
• Health Insurance Outreach & Enrollment Facilitated enrollment and insurance navigation services for Medicaid and New York State of Health plans.
• Crisis Text Line Partnership 24/7 confidential crisis counseling available to community members by texting 'callenlorde' to 741741, via partnership with Crisis Text Line.
• Callen-Lorde Chelsea Clinic Primary care clinic location at 356 West 18th Street, New York, NY 10011, offering primary care, sexual health, behavioral health, women's health, transgender health, and HIV services.
• Callen-Lorde Brooklyn Clinic Primary care clinic location at 40 Flatbush Avenue Extension, Brooklyn, NY 11201, offering primary care, sexual health, behavioral health, women's health, transgender health, HIV services, and case management.
• Callen-Lorde Bronx Clinic Primary care clinic location at 3144 3rd Avenue, Bronx, NY 10451, offering affirming primary and sexual health care, behavioral health, women's health, HIV prevention and treatment.
• Keith Haring Nurse Practitioner Postgraduate Fellowship in LGBTQ+ Health Year-long clinical training program that places nurse practitioners in HIV care, transgender health, and other LGBTQ+ specialties at Callen-Lorde.
• Behavioral Health Graduate Student Training Program Clinical placement program for MSW students focusing on culturally competent affirmative psychotherapy, psychiatry, and case management services for LGBTQ+ populations.

Quantifiable outcome

• NYC HIV diagnoses decreased historically, but increased 7.6% to 1,686 cases in 2023, highlighting ongoing need for prevention services
• +1 more outcomes

Named customers3 records

Segments7 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature4 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• BioReferencecoreTechnology or IntegrationLab services partnership with BioReference for specimen collection. BioReference specialists are located within the Brooklyn clinic for on-site blood draws. All Callen-Lorde patients can use BioReference labs, with locations near all three clinic sites.
• Manhattan Legal ServicescoreImplementation/ SI/ Consulting PartnerPartnership to provide free legal counsel and advice on housing, benefits (SSD/SSDI), family law, discrimination, confidentiality, advance directive/will issues and other civil legal matters.
• South Brooklyn Legal ServicescoreImplementation/ SI/ Consulting PartnerPartnership to ensure equal access to justice by providing free legal counsel on housing, benefits, family law, discrimination and other civil legal matters.
• NYC Legal Assistance GroupminorImplementation/ SI/ Consulting PartnerImmigration legal services helping with removal proceedings, asylum cases, green card applications, citizen applications, and healthcare benefit access.
• BronxworksminorImplementation/ SI/ Consulting PartnerImmigration services partnership helping with citizen applications, DACA, green cards, U visas, ESOL, and citizen classes.
• God's Love We DeliverminorOthersHome-delivered medically tailored meals for patients with medical and nutritional needs, prepared by Registered Dietitian Nutritionists.
• NY Common PantryminorOthersFood assistance partnership offering Choice Pantry Program, Hot Meals Program, and Nourish Program for seniors 60+ with low income.
• GMHCminorOthersPartnership for the Keith Haring Food Pantry Program providing shelf-stable foods and fresh produce to individuals in need, regardless of HIV status.
• Crisis Text LinecoreStrategic or Co-development Partner24/7 confidential crisis counseling partnership providing anonymous support to LGBTQ+ community members. Text callenlorde to 741741. Free crisis intervention for emotional/mental health crises.
• Legal Aid Society of Rockland CountyminorImplementation/ SI/ Consulting PartnerCivil legal representation for clients within 200% of poverty level for evictions, public benefits, immigration, bankruptcies, and divorces.
• Catholic Charities Community Services of Rockland CountyminorImplementation/ SI/ Consulting PartnerImmigration services including Adjustment of Status, DACA, employment authorization, family petitions, naturalization, VAWA petitions, and U visas.
• Community Service SocietyminorImplementation/ SI/ Consulting PartnerPartner for Community Advisory Board town halls on Medicaid and ACA changes, providing educational resources on insurance topics.

Scale indicators4 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Fenway Health: Boston-based FQHC and the most recognized direct LGBTQ+ community health peer. Operates the Fenway Institute for research and education, mirroring Callen-Lorde's research, education, and integrated medical/behavioral/pharmacy model.
• Howard Brown Health: Chicago-based LGBTQ+ focused FQHC with multi-site clinics, primary care, behavioral health, transgender health, and HIV services. Closely comparable in mission, FQHC status, and integrated service model.
• Whitman-Walker Health: Washington DC FQHC specializing in LGBTQ+ and HIV care with research and advocacy arms. Directly comparable in serving LGBTQ+ communities through a grant-and-payer-funded ambulatory model.
• Los Angeles LGBT Center: Largest LGBTQ+ community organization in the world, operating clinical, behavioral, and HIV services. Comparable as a multi-service LGBTQ+ health and wellness provider with philanthropy and grant funding.
• Chase Brexton Health Care: Baltimore/Mid-Atlantic FQHC with strong LGBTQ+ primary care, behavioral health, and HIV services across multiple locations. Direct peer in the FQHC + LGBTQ+ integrated care model.
• Equitas Health: Ohio-based LGBTQ+ and HIV-focused FQHC providing primary care, behavioral health, and pharmacy across multiple cities. Comparable FQHC structure serving similar populations with similar service mix.
• Apicha Community Health Center: NYC-based community health center serving LGBTQ+ people of color, people living with HIV, and other underserved populations. Closely comparable as a NYC-based LGBTQ+ and HIV-focused FQHC.

Broad incumbents

• Planned Parenthood Federation of America: National nonprofit providing reproductive and sexual health including LGBTQ+ services in many markets. Overlaps with Callen-Lorde's sexual health, PrEP, and transgender care offerings but as a broader reproductive health portfolio.
• Community Health Center, Inc. Large multi-state FQHC operating primary care, behavioral health, and training programs. Comparable FQHC operating model and Weitzman Institute research arm, though without the LGBTQ+ specialization.

Regional players

• NYC Health + Hospitals: NYC public hospital system operating ambulatory and specialty care across the five boroughs. Serves overlapping uninsured and Medicaid populations in the same geography, though as a much broader public health system.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/callenlorde
• Facebookfacebook.com/callenlorde
• Instagraminstagram.com/callenlorde

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries3 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Callen-Lorde