The Queen’s Health System

Name

The Queen’s Health System

Legal name

The Queen's Health Systems

Website

https://queens.org

Company type

Private

Founded year

1859

Operating status

Operating

Headcount range

5,001–10,000 employees

Ownership category

akta.pro rank

Product category

Hospital Healthcare Services

NAICS

General Medical and Surgical Hospitals (6221), Offices of Physicians (except Mental Health Specialists) (621111)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062), Services-Hospitals (8060)

akta.pro primary industry

Faith-Based & Nonprofit Hospital Systems (HLAFAAAE)

akta.pro secondary industry

Hospital-at-Home & Acute Virtual Care Platforms (HLALABAC)

Keywords

• Acute hospital care
• Nonprofit health system
• Cardiac care services
• Neuroscience specialty care
• Primary care clinics

Headquarters

HQ city

Honolulu

HQ country

United States

HQ region

North America

Offices12 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Patient Care Services: Revenue from inpatient and outpatient medical services provided at hospitals and clinics. Accepts most insurance types including Medicare, Medicaid, and commercial insurance. Co-payments and deductibles collected at time of service.
2. Specialty Medical Services: Revenue from specialized healthcare services including cardiac care, neuroscience, oncology, orthopedics, behavioral health, and surgical services across multiple facilities.
3. Philanthropy and Donations: Charitable donations and planned giving programs from community supporters to fund healthcare services and community benefits.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

The Queen's Health System is a private, nonprofit integrated health system that operates acute care hospitals, community hospitals, a behavioral health hospital, primary care centers, urgent care clinics, and specialty institutes delivering inpatient and outpatient medical care across the Hawaiian Islands. Services span cardiology, neuroscience, oncology, orthopedics, behavioral health, pediatrics, women's health, transplant, trauma, and primary/preventive care, with patient-facing digital access through the Epic MyChart portal and virtual care.

Product overview

The Queen's Health Systems is a nonprofit healthcare system consisting of six hospitals (The Queen's Medical Center in Honolulu, Queen's Medical Center – West Oahu, Queen's Medical Center – Wahiawa, Queen's Medical Center – Kahi Mohala behavioral health hospital, Queen's North Hawaii Community Hospital, and Molokai General Hospital) plus over 70 primary care and urgent care locations across Hawaii. The system offers comprehensive acute care, emergency services, and specialized care through branded institutes including the Queen's Heart Institute (cardiovascular services) and Queen's Neuroscience Institute (stroke, epilepsy, neurosurgery). Patient-facing digital services include the Epic MyChart portal for online access to records and appointments. The system serves as Hawaii's primary safety net hospital and employs over 8,000 staff with a network of 1,400+ physicians.

Differentiator

Problem solved

Functional benefit

Brands

• Queen's Heart Institute: Cardiology and cardiovascular care services
• Neuroscience Institute
• Queen Emma Clinics
• EmPower Health
• MyChart
• Queen's Island Urgent Care
• Queen's University Medical Group (QUMG)
• Queen's Clinically Integrated Physician Network (QCIPN)

Products and services

• The Queen's Medical Center (Honolulu) Flagship acute care hospital in Honolulu providing comprehensive inpatient and outpatient medical services, emergency care, and Level I Trauma Center services.
• The Queen's Medical Center – West O'ahu Acute care hospital in Ewa Beach providing comprehensive medical services, emergency department, and cardiac care to West Oahu residents.
• The Queen's Medical Center – Wahiawā Acute care community hospital serving the Wahiawa community in central Oahu.
• The Queen's Medical Center – Kahi Mohala Behavioral health hospital in Ewa Beach providing comprehensive psychiatric care in both inpatient and outpatient settings.
• Queen's North Hawai'i Community Hospital
• Molokai General Hospital
• Queen's Heart Institute
• Queen's Neuroscience Institute
• MyChart Patient Portal
• Virtual Urgent Care
• Queen's Island Urgent Care
• Primary Care Centers
• Cancer Care Services
• Women's Health Center
• Pediatric Services
• Orthopedic Services
• Transplant Center
• Trauma Services

Quantifiable outcome

• First and only Comprehensive Stroke Center certified by The Joint Commission in Hawaii
• +4 more outcomes

Named customers2 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability3 records

Feature4 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Hawaii Health Systems CorporationcoreStrategic or Co-development Partner · 3 December 2025Joint development of a 50,000+ square-foot Outpatient Care Center in Kona, adjacent to Queen's new hospital. Partnership aims to expand healthcare access in West Hawaii by reducing wait and travel times for patients while addressing critical physician shortage. The state is being asked to provide $50 million in initial funding.
• GE HealthCarecoreTechnology or Integration · 20 October 2025Collaboration with GE HealthCare to develop AI-driven hospital operations software that aims to improve patient care and hospital efficiency. The software utilizes AI and predictive analytics to optimize hospital resource management and patient flow, influenced by feedback from existing users of GE's Command Center platform.
• Duke HealthcoreStrategic or Co-development Partner · 20 October 2025Collaboration with Duke Health to co-develop AI technology designed to transform hospital operations and improve patient care. Both organizations are providing feedback for the development of new AI-driven hospital operations software.
• University of HawaiicoreStrategic or Co-development PartnerAcademic medical partnership including physician training programs, residencies, fellowships, and clinical trials. Queen's physicians serve as primary teaching faculty for the University of Hawaii Cardiovascular Disease Fellowship Training Program. Collaborative research projects including FDA-funded diabetes studies.
• Queen's Clinically Integrated Physician NetworkcoreChannel Partner/ Reseller/ DistributorCollaboration between The Queen's Health System, community physicians, and Physician Organizations with shared goal of providing high quality care, increased efficiency, and optimal patient health. Network facilitates referrals and care coordination across the healthcare ecosystem.
• Queen's University Medical Group (QUMG)coreStrategic or Co-development PartnerAcademic multi-specialty medical group serving as the preeminent academic medical group of the Pacific, leading delivery of high quality, compassionate patient care and advancing education and research. Provides patient care services throughout Hawaii including urgent care, ambulatory care, and acute care.
• Hawaii Nurses AssociationminorOthersLabor union representing nurses; jointly raised concerns about proposed HMSA-Hawaii Pacific Health partnership, arguing it could create anti-competitive conditions and reduce patient access.
• AccessOneminorOthersExtended payment plans partner providing no-interest and flexible low-interest payment plans tailored to patient financial situations. Covers all patients regardless of balance or credit history and never reports to credit bureaus.
• ElevatePFSminorImplementation/ SI/ Consulting PartnerPartner assisting with financial assistance applications and Quest (Medicaid) program enrollment screening. Helps patients complete applications and interviews for government health insurance programs.
• Care Resource HawaiiminorStrategic or Co-development PartnerAffiliate organization providing healthcare services within the QHS network ecosystem.
• Diagnostic Laboratory ServicesminorStrategic or Co-development PartnerAffiliate organization providing diagnostic laboratory services within the QHS network ecosystem.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Hawaii Pacific Health: Hawaii's other major non-profit integrated health system (Straub, Kapiolani, Pali Momi, Wilcox). The most direct competitor in the same geography, with overlapping acute care, women's health, and pediatric service lines — and the counterparty in the contested HMSA partnership that Queen's publicly opposes.

Broad incumbents

• Sutter Health: Large Northern California non-profit health system that divested Kahi Mohala to Queen's in October 2024. Comparable as a multi-hospital non-profit network with integrated physician groups and a similar mission-driven operating model.
• Adventist Health: Faith-based, non-profit multi-state hospital system operating across the western U.S. Comparable governance structure (faith-based non-profit), rural-community hospital footprint, and reliance on government payers and safety-net designations.
• CommonSpirit Health: One of the largest U.S. non-profit Catholic health systems formed from the Dignity Health and CHI merger. Comparable as a large-scale, mission-driven non-profit network with significant behavioral health and community-hospital operations.
• HCA Healthcare: Largest for-profit hospital operator in the U.S. Useful benchmark for comparable scale, multi-state integrated delivery, and capital allocation discipline, though Queen's non-profit mission and Hawaii-only footprint diverge structurally.
• Universal Health Services: Major U.S. acute care and behavioral health hospital operator with a particularly large behavioral-health franchise — a directly comparable model to Queen's post-Kahi Mohala expansion into inpatient psychiatry for children and adolescents.
• Tenet Healthcare: Multi-state for-profit hospital and ambulatory care operator. Comparable in scale of hospital network and breadth of outpatient/urgent care services, even though Queen's is a non-profit and Tenet is investor-owned.
• Kaiser Permanente: Integrated payer-provider non-profit serving as a benchmark for vertically integrated, value-based care delivery at scale, including its own EHR (Kaiser Permanente HealthConnect) — analogous to Queen's MyChart/Epic deployment.

Emerging players

• Duke University Health System: Academic medical center and AI/healthcare innovation partner of Queen's (Oct 2025 co-development agreement with GE HealthCare). Comparable as a tertiary/quaternary academic system pursuing AI-enabled hospital operations, though not a direct geographic competitor.

Others

• GE HealthCare: Core technology partner providing the AI-driven Command Center platform that Queen's is co-developing. Not a competitor, but the most material infrastructure and analytics supplier and a key benchmark for the kind of operating-leverage AI Queen's is attempting to capture.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/QMCHawaii
• Facebookfacebook.com/TheQueensMedicalCenter
• LinkedInlinkedin.com/company/thequeenshealthsystems
• Instagraminstagram.com/queenshealthhi
• Xx.com/QueensMedical

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Queen’s Health System