Eagle One Group

Name

Eagle One Group

Legal name

EagleONE Insights, LLC

Website

https://eagle1group.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

251–500 employees

Short description

Eagle One Group (EagleONE) is a Cincinnati-based, veteran-owned CX, lead generation, and digital marketing services company serving franchise, healthcare, e-commerce, and government clients through multi-channel platforms and a franchise distribution model.

Ownership category

akta.pro rank

Product category

Customer Experience and Marketing Services

NAICS

Telemarketing Bureaus and Other Contact Centers (561422), Telephone Call Centers (56142), Advertising Agencies (541810)

SIC

Services-Advertising Agencies (7311), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

akta.pro secondary industries

Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN), Sales Support & Customer Retention (Upsell, Win-back, Loyalty) (BPAAABAB), Upsell/Cross-sell & Customer Expansion Calling (BPAAADAF), Customer Experience (CX) & Voice-of-Customer Analytics (BPAHALAK)

Keywords

• Customer experience services
• Lead generation services
• Digital marketing services
• Call center outsourcing
• Marketing franchise opportunity

Headquarters

HQ city

Cincinnati

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Customer Experience (CX) Services: Recurring service fees for inbound/outbound call center services, customer retention programs, market research, and back-office processing. Services include live chat support, email support, order taking, technical support, surveys, and BPO services.
2. Lead Generation Services: Fees for outbound appointment setting, LinkedIn lead generation, email marketing, text marketing, and list generation services. Typically project-based or recurring retainer arrangements.
3. Digital Marketing Services: Ongoing fees for SEO, SEM, social media marketing, and loyalty platform management. Often structured as monthly retainers with performance metrics.
4. PSP Marketplace Services: Payment solutions marketplace services potentially generating transaction fees or referral revenue.
5. Franchise Fees: Initial franchise investment ranging from $62,435 to $70,835, plus ongoing royalty or service fees for franchisees operating EagleONE franchises in protected territories.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

Eagle One Group provides outsourced customer experience (CX) services spanning inbound and outbound call center operations, live chat, email support, order taking, technical support, market research, and back-office BPO; lead generation services including outbound appointment setting, LinkedIn lead generation, email marketing, text marketing, and list generation; and digital marketing services covering SEO, SEM, social media marketing, and a custom-built loyalty platform. The company also sells a marketing franchise opportunity to entrepreneurs in protected U.S. territories.

Product overview

EagleONE is a customer experience, lead generation, and digital marketing services company offering an integrated portfolio of solutions. The core offerings consist of CX Services (inbound/outbound call center, market research, BPO), Lead Generation Services (appointment setting, LinkedIn, email/text marketing, list generation), and Digital Marketing Services (SEO, SEM, social media, loyalty platform, PSP marketplace). The company operates as a service provider rather than a software product company, delivering these services directly to clients through trained agents and custom-built solutions. Services are available in English and Spanish, with 24/7/365 coverage options, and include flexible integration with client CRM, ticketing, and phone systems.

Differentiator

Problem solved

Functional benefit

Products and services

• CX Services (Customer Experience Services) Comprehensive customer experience outsourcing services for businesses, including inbound call center (live chat, email support, order taking, technical support), outbound solutions (surveys, customer retention, callback services), market research with certified focus group moderation, and back-office business process outsourcing.
• Lead Generation Services Outbound and inbound lead acquisition programs for business clients, spanning appointment setting, LinkedIn prospecting, email marketing, SMS marketing, and list generation to deliver qualified high-intent prospects ready to buy.
• Digital Marketing Services Full-service digital marketing offering for businesses, including SEO, SEM, social media marketing and advertising across Instagram, LinkedIn, and Facebook, and a custom-built loyalty platform that drives retention and repeat purchases.
• PSP Marketplace Payment solutions marketplace providing payment processing and merchant services for businesses needing to accept customer payments.
• Franchise Opportunity A turnkey marketing services franchise opportunity for entrepreneurs, providing a complete business system in the customer experience and digital marketing space, with protected territories, training, networking, the franchise Bible, and ongoing education and support. Initial investment ranges from $62,435 to $70,835.

Quantifiable outcome

• 50% increase in bookings for B2C franchise client, generating $600k additional gross sales annually and $200k EBITDA increase with $21,600 annual investment
• +2 more outcomes

Named customers11 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Seven partnerships are on record, tiered core, minor and flagship.

• Kathryn BlackwellcoreStrategic or Co-development Partner · 1 January 2021Advisory Board Member and Shareholder. Former Co-Founder of Kahala Corp (Cold Stone Creamery, Blimpie). Brings 25+ years of franchising solutions and strategic marketing expertise. Also CEO of The Open Dør franchise dispensary model.
• Anthony VidergauzcoreStrategic or Co-development Partner · 1 January 2021Former owner and CEO of California Closets. Led company from losing proposition to market leader with 100+ franchises across North America and 6 other countries. 30+ years in franchising with expertise in strategy, branding, and core values.
• David CookcoreStrategic or Co-development Partner · 1 January 2021CEO of GlobalRetail and HealthPro Brands. Former Executive Chairman of TradeGlobal. 40+ years experience including at Procter and Gamble, President/CEO of PCS Technologies through IPO. Board positions across financial services, consumer products, and staffing solutions.
• Rick GrossmancoreStrategic or Co-development Partner · 1 January 2021Advisory Board Member and Shareholder. Franchise industry expert since 1994. Author of Entrepreneur Magazine's Franchise Bible series (9th Edition released 2021). Built and led two franchise organizations to 150+ locations. Heads Entrepreneur Franchise Advisors program.
• Mark McClellancoreStrategic or Co-development Partner · 1 January 2021Former Executive VP of Development for Dunkin' Brands. Led strategic growth plans for company and franchisees. Currently works with retailers, franchisees, franchisors, and supply chain suppliers. Also Advisory Board member at Klosebuy digital marketing startup.
• Aaron BakkenminorStrategic or Co-development Partner · 1 January 2021Started and operated 13 small companies over 25 years. Former franchise owner with Rockin' Jump Trampoline Parks. 5 years as Rockin' Jump Franchise Sales Director. Helps build culture and support structure for franchisee success.
• Entrepreneur Magazine / Rick GrossmanflagshipStrategic or Co-development Partner · 1 April 2020CEO & Co-Founder Mike Hutzel was invited by Entrepreneur and Rick Grossman to be a contributing author to the 9th Edition of The Franchise Bible published worldwide in April 2020/2021. This establishes EagleONE's thought leadership in the franchise marketing space.

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• TTEC Holdings: TTEC is a large global CX and BPO operator offering contact center, customer experience, and digital services to enterprise clients. It competes directly with EagleONE in outsourced customer experience and lead generation, but at vastly greater scale and with global delivery capabilities.
• Concentrix: Concentrix is a global CX solutions and BPO provider serving technology, healthcare, e-commerce, and financial services clients. Like EagleONE, it offers multi-channel customer engagement and lead generation, but with thousands of employees worldwide and deeper enterprise contracts.
• Alorica: Alorica is a large US-headquartered BPO and contact center operator providing inbound/outbound customer support, technical assistance, and digital marketing-adjacent services. It is a comparable scaled player in the same customer experience and lead generation space as EagleONE.
• Teleperformance: Teleperformance is a global leader in outsourced customer experience management, with omnichannel contact center, back-office, and digital marketing services. It represents the upper-bound, global-scale competitor to EagleONE's CX/lead gen offerings.
• Sitel Group (Foundever): Foundever (formerly Sitel Group) is a major CX and customer management solutions provider with global delivery. It directly competes with EagleONE in customer experience outsourcing, customer retention, and BPO services across mid-market and enterprise segments.
• Thryv Holdings: Thryv provides small business marketing, CRM, and customer engagement software with services components including digital marketing and lead generation. It overlaps with EagleONE's SMB-focused digital marketing, lead generation, and customer retention offerings.

Direct peers

• WebFX: WebFX is a US-based digital marketing agency offering SEO, SEM, social media, and lead generation services to mid-market and enterprise clients. It is a closely comparable peer to EagleONE's digital marketing and lead generation service lines, with similar client profiles.
• Ignite Visibility: Ignite Visibility is a performance digital marketing agency specializing in SEO, paid media, social, and email marketing. It is a direct peer to EagleONE's digital marketing service line, targeting similar mid-market and enterprise B2B/B2C clients.

Emerging players

• FranConnect: FranConnect is a franchise-specific software and services platform for franchise marketing, operations, and lead management. It is a vertically focused peer to EagleONE in the franchise industry, addressing the same customer base with technology-led franchise marketing and CRM tooling.

Regional players

• Vesta Healthcare (CX) / Vistra Communications: Vistra Communications is a US-based BPO and contact center services provider offering inbound/outbound call center, customer support, and back-office services. It is a regional-scale peer to EagleONE in the customer experience and BPO space with comparable service scope.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/EagleOneCorp
• Facebookfacebook.com/EagleOneInsights

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Eagle One Group