What Omega3C does

Omega3C (legal entity OMEGA3C S.r.l.) is a Milan, Italy-based consulting and software firm that designs and implements Customer Experience and Employee Experience management programs for large enterprises. The company combines a services overlay, branded as the TEX-Team of Experts, with a proprietary SaaS platform called the CX-EX OCEM Platform. The platform unifies Voice of Customer (VoC) listening across surveys, email, web, mobile, SMS, social, IVR, call/chat transcriptions, and IoT; AI-Action Analytics for predictive insight; a Contact Experience Center module; an Act, Learn & Transform close-the-loop layer with CRM integration; and Digital CX Analytics. Alongside the platform, Omega3C sells a Contact Center Solutions suite that includes Omni-channel CCaaS, Workforce Management, Customer Knowledge Management, an AI Virtual Assistant, Speech & Text Analytics, and AI & Semantic Technology for sentiment analysis.

The business operates a hybrid revenue model: enterprise consulting and professional services (strategy, design, implementation, continuous improvement) delivered by the TEX team, plus recurring SaaS subscriptions to the CX-EX OCEM Platform and CCaaS modules. The go-to-market is sales-led and consultative, targeting Top 5 and Top 10 companies across Telco & Media, Energy, Banking, Insurance, Retail, and Luxury verticals, with delivery concentrated in EMEA. Reported scale metrics include 25+ years of accumulated CX experience, 60+ CX implementations across EMEA, 350K+ hours dedicated to CX management, and a 100% implementation success rate.

In 2025 Omega3C joined Atombit to accelerate its Experience Intelligence Vision, with Experience Transformation Capabilities identified as a strategic enabler of Atombit's growth plans. The company remains privately held, reports 11-50 employees, and does not publicly disclose revenue. Pricing is not published; engagements appear to be custom, enterprise-level contracts. Beyond the stated EMEA footprint, the firm does not claim a global presence.

Name

Omega3C

Legal name

OMEGA3C S.r.l.

Website

https://omega3c.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

Omega3C is a Milan-based consulting and SaaS firm that delivers AI-powered customer experience and employee experience management solutions, serving large enterprise clients across EMEA in Telco, Energy, Banking, Insurance, Retail, and Luxury.

Ownership category

akta.pro rank

Product category

Customer Experience Management Consulting

NAICS

Management Consulting Services (54161), Marketing Consulting Services (541613), Computer Systems Design Services (541512)

SIC

Services-Management Consulting Services (8742), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Customer Experience (CX) & Voice-of-Customer Analytics (BPAHALAK)

akta.pro secondary industry

Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN)

Keywords

• Customer experience management
• Voice of customer analytics
• Employee experience consulting
• Contact center solutions
• AI-driven experience platform

Headquarters

HQ city

Milano

HQ country

Italy

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. CX Consulting & Professional Services: Consulting services for CX-EX Management program design and implementation, including strategy definition, assessment, design, transformation, deployment, and continuous improvement. Delivered by TEX-Team of Experts.
2. Technology Platform (SaaS): CX-EX OCEM Platform delivered as a SaaS solution with integrated modules for VoC listening, AI analytics, contact center management, and digital CX. Subscription-based access to platform capabilities.
3. Contact Center Solutions: Omni-channel CCaaS solutions including workforce management, customer knowledge management, AI virtual assistants, speech & text analytics, and quality management for contact center transformation.

Go-to-market motion2 records

Distribution channels1 record

Marketing channels5 records

Core offering

Omega3C is a consulting firm that sells customer experience and employee experience management programs together with its proprietary CX-EX OCEM Platform, an AI-driven SaaS solution that unifies VoC listening, AI-action analytics, contact center, and digital CX analytics. Offerings are delivered to large enterprise clients across Telco, Energy, Banking, Insurance, Retail, and Luxury via the TEX-Team of Experts consulting practice and subscription access to the platform.

Product overview

Omega3C offers a unified CX-EX OCEM Platform (One Single SaaS Platform) for Customer Experience and Employee Experience management, complemented by a suite of Contact Center Solutions and expert consulting services. The core CX-EX OCEM Platform integrates multiple modules including VoC Listening, AI-Action Analytics, Contact Experience Center, Act Learn & Transform, and Digital CX Analytics. The Contact Center Solutions product line encompasses Omni-channel CCaaS, Workforce Management, Customer Knowledge Management, AI & Virtual Assistant, Speech & Text Analytics, and AI & Semantic Technology. Professional services include TEX - Team of Experts consulting, Customer Experience and VoC Management, Digital Experience Analytics, and Employee Experience and VoE Management. The company operates from Milan, Italy and joined Atombit to accelerate its Experience Intelligence Vision.

Differentiator

Problem solved

Functional benefit

Products and services

• CX-EX OCEM Platform Unified SaaS platform that combines Customer Experience and Employee Experience management with integrated modules for VoC listening, AI-action analytics, contact experience center, digital CX analytics, and act-learn-transform workflows, capturing real-time signals across B2C and B2B experiences throughout customer journeys. Targeted at large enterprises implementing CX-EX management programs.
• Contact Center Solutions Suite of contact center capabilities including omni-channel CCaaS, workforce management, customer knowledge management, AI virtual assistants, and speech and text analytics designed to transform contact centers into Experience Centers. Targeted at large enterprise organizations operating significant contact centers.
• TEX - Team of Experts (CX-EX Consulting Services) Expert consulting service supporting CX-EX management programs with customer experience and VoC management expertise, covering strategy, assessment, design, transformation, deployment, and continuous improvement. Targeted at large enterprises seeking CX-EX transformation guidance.
• Customer Experience and VoC Management Consulting Consulting service implementing innovative CX management solutions with models and frameworks based on best practices, including both technological setup and fine-tuning support. Targeted at large enterprises standing up or scaling Voice of Customer programs.
• Digital Experience Analytics Consulting Consulting service for real-time analysis and measurement of digital customer behaviour to transform digital channel experiences, identify issues, and improve conversion, loyalty, and sales. Targeted at large enterprises pursuing digital-first customer strategies.
• Employee Experience and VoE Management Consulting Employee Experience and Voice of Employee management consulting that connects customer and employee experience insights to improve CX and business outcomes. Targeted at large enterprises seeking to link EX programs with CX results.
• Customer Service and Contact Experience Center Consulting Consulting service to transform contact centers into Experience Centers that deliver exceptional customer service with measurable business impact. Targeted at large enterprises operating significant customer service operations.

Quantifiable outcome

• 100% implementation success rate across 60+ CX implementations
• +4 more outcomes

Named customers6 records

Segments3 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability9 records

Feature6 records

Partnerships

One partnership is on record.

• AtombitcoreStrategic or Co-development PartnerOmega3C has joined Atombit to accelerate its Experience Intelligence Vision. The acquisition combines Omega3C's Customer and Employee Experience expertise with Atombit's growth plans, with Experience Transformation Capabilities identified as a critical enabler of Atombit's strategic objectives.

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Qualtrics: Leading enterprise CX and VoC platform with broad module coverage (VoC, speech/text analytics, digital CX) directly overlapping with Omega3C's OCEM platform; competes for the same Top-5/Top-10 enterprise buyers in EMEA.
• Medallia: Enterprise experience management platform covering VoC, speech analytics, and journey orchestration; competes head-to-head with Omega3C's CX-EX OCEM platform in regulated industries such as Telco, Banking, and Insurance.
• Sprinklr: Unified customer experience management platform combining social listening, care, and analytics—closely parallel to Omega3C's integrated CX-EX OCEM stack and target enterprise buyers.
• Genesys: Major CCaaS and customer experience platform with AI-driven analytics, workforce management, and speech/text analytics—directly comparable to Omega3C's Contact Center Solutions suite and Contact Experience Center module.
• NICE: Provider of contact center analytics, speech analytics, and workforce optimization solutions that overlap with Omega3C's CCaaS, Speech & Text Analytics, and AI/semantic capabilities.
• Verint: Customer engagement and CX analytics vendor with strong speech/text analytics and VoC offerings; competes with Omega3C's AI-Action Analytics and Speech & Text Analytics modules in enterprise contact centers.

Broad incumbents

• Salesforce (Service Cloud / Experience Cloud): Hyperscale CRM and customer experience suite with embedded VoC, journey analytics, and AI (Einstein). Not a specialist like Omega3C but increasingly competitive in the same enterprise CX buying decisions.
• Zendesk: Broad customer service and CX platform offering ticketing, voice, and analytics; overlaps with Omega3C's Contact Center Solutions and Digital CX Analytics for enterprise buyers.
• Concentrix: Global CX and BPO services provider that, like Omega3C, delivers consulting-led CX transformation and managed contact center programs to large enterprises across multiple verticals.

Emerging players

• InMoment: Specialist CX intelligence and VoC platform with focus on AI-driven text analytics and experience improvement programs; competes with Omega3C's OCEM platform in the mid-to-upper enterprise segment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCGR89qtTAYuJY1oYfUI0Txw?
• LinkedInlinkedin.com/company/2672734

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Omega3C