The Medical Affairs Company

What The Medical Affairs Company does

The Medical Affairs Company (TMAC), founded in 1999 and headquartered in Kennesaw, Georgia, is a specialty outsourcing firm dedicated exclusively to medical affairs services for the biopharmaceutical, medical device, and diagnostics industries. Operating as a subsidiary of Parexel International, TMAC deploys field-based medical teams — including Contract Medical Science Liaisons (MSLs), Clinical Trial Liaisons (CTLs), Clinical Specialists, Clinical Educators (CNEs), and Managed Care Liaisons / HEORs — composed of doctoral- and advanced-degree healthcare professionals (PharmDs, PhDs, MDs, RNs) to support clients across pre-launch, launch, and post-launch activities.

The company's technology foundation centers on an industry-standard, cloud-based, Part 21 CFR Part 11 compliant database underpinning its 24/7/365 Medical Information Contact Center (MICC), with CRM integration for faster client response. Supporting platforms include a proprietary, award-winning recruitment methodology for MSL/CTL sourcing (with over 4,500 HCPs placed to date) and a Virtual MSL Hub that enables hybrid virtual/face-to-face field medical team deployments. Adjacent offerings include Medical Writing Services, Medical Affairs Consulting via the TMAC Advisors subsidiary, and a fixed-fee Direct Hire executive search practice (formerly TMAC Direct).

TMAC's revenue model is built on managed services (contract staffing with optional client internalization, contact center services) and professional services (consulting and executive search), priced on a quote basis with multi-year contract cadences. The company generates leads and closes deals through a consultative, senior-executive-led enterprise field sales motion, targeting top-tier pharma, mid-market biotech, and medical device companies globally (US, EMEA, LATAM, APAC). TMAC has supported 225 product launches and serves 285 clients across numerous therapeutic areas.

Name

The Medical Affairs Company

Legal name

The Medical Affairs Company

Website

https://themedicalaffairscompany.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

101–250 employees

Short description

The Medical Affairs Company (TMAC) is a Kennesaw, Georgia-based subsidiary of Parexel International that outsources field medical teams — MSLs, CTLs, Clinical Specialists, Clinical Educators, and Managed Care Liaisons — plus a 24/7 Medical Information Contact Center, strategic consulting, and executive search to pharmaceutical, biotech, and medical device clients globally.

Ownership category

akta.pro rank

Product category

Medical Affairs Outsourcing Services

akta.pro primary industry

Full-Service Corporate TMCs (End-to-End Managed Travel) (THAKACAA)

akta.pro secondary industries

Enterprise/Global Account Corporate TMCs (THAKACAD), VIP, Executive & Concierge Corporate Travel (TMCs) (THACAAAF)

Keywords

• Medical affairs outsourcing
• Field medical teams
• Medical science liaisons
• Clinical trial liaisons
• Medical information services

Headquarters

HQ city

Atlanta

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Contract Staffing Services: TMAC hires MSLs, CTLs, and other field medical professionals as full-time salaried employees who are assigned exclusively to client companies for the duration of contracts. These employees can later be internalized by clients to become permanent team members. Revenue generated through contract staffing fees based on assigned personnel.
2. Direct Hire/Executive Search: Fixed fee executive search service for placing permanent roles spanning clinical development through commercialization. TMAC offers a budget-friendly flat fee model rather than percentage-based salary fees, covering Medical Affairs, Clinical Development, Clinical Operations, and Medical Communications placements.
3. Medical Information Contact Center Services: Outsourced medical information contact center staffed with healthcare professionals (PharmDs, nurses) providing 24/7 support for product inquiries, adverse event handling, and medical communications. Services include FAQ development, standard response letters, and SOP development.
4. Medical Affairs Consulting: Project-based consulting services provided by recognized medical affairs leaders with executive experience at large and small biotechnology companies. Services include pre/post-launch strategy, publication plans, medical team deployment, compliance support, and scientific training.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels6 records

Core offering

TMAC provides outsourced medical affairs staffing and services to pharmaceutical, biotech, and medical device companies. Its offerings include deployed field-based teams of Medical Science Liaisons (MSLs), Clinical Trial Liaisons (CTLs), Clinical Specialists, Clinical Educators, and Managed Care Liaisons, plus a 24/7 Medical Information Contact Center, Medical Writing Services, Medical Affairs Consulting via TMAC Advisors, and Direct Hire executive search.

Product overview

The Medical Affairs Company (TMAC) is a comprehensive medical affairs outsourcing platform offering a portfolio of staffing and services solutions. The core offering consists of field-based medical teams including Contract Medical Science Liaisons (MSLs), Clinical Trial Liaisons (CTLs), Clinical Specialists, Clinical Educators, and Managed Care Liaisons/HEOR researchers. Supporting these field teams are the Medical Information Contact Center (MICC) for inquiry handling and adverse event intake, Medical Writing Services for documentation and SOPs, and Medical Affairs Consulting for strategic guidance. TMAC also provides Direct Hire executive search services and a Virtual MSL Hub for virtual engagement flexibility. All services can be deployed independently or as an integrated medical affairs program.

Differentiator

Problem solved

Functional benefit

Brands

• TMAC Direct Hire: Executive search and recruiting service for pharmaceutical and medical device industries

Products and services

• Contract Medical Science Liaisons (MSLs) Field-based doctoral-level healthcare professionals engaged in scientific exchange, disease state awareness, KOL engagement, and evidence-based discussions on behalf of pharmaceutical, biotech, and device companies.
• Clinical Trial Liaisons (CTLs) Clinical research experts supporting patient recruitment, retention, and site operations for investigative sites, working with CROs, investigators, and site staff to prevent enrollment delays.
• Clinical Specialists Credentialed healthcare professionals (PharmDs, PhDs, MDs, RNs) who deliver on-label clinical and safety messages, provide specialty consultations, and serve as local field medical technical resources.
• Clinical Educators (Clinical Nurse Educators) Advanced-degree nurses who foster clinical information exchange, raise disease state and product awareness, and provide injection/administration training, patient adherence education, and REMS communication.
• Managed Care Liaisons (MCLs) & Health Economics Outcomes Researchers (HEORs) Field medical professionals (PharmDs, PhDs, MDs) who communicate product value propositions, clinical differentiators, formulary information, pharmacoeconomics, and clinical outcomes data to payers and insurers.
• Medical Information Contact Center (MICC) 24/7/365 contact center staffed by healthcare professionals (PharmDs, nurses) addressing medical information inquiries, adverse event intake, and product quality complaints via phone, email, web forms, and Medical Information Request Forms.
• Medical Writing Services Medical writing performed by qualified healthcare professionals (PharmDs, PhDs, MDs) including FAQ development, standard and custom response letters, SOP development, and medical review of promotional materials.
• Medical Affairs Consulting (TMAC Advisors) Project-based consulting services by senior medical affairs leaders providing strategic analysis, pre- and post-launch medical platform development, publication planning, medical team deployment options, compliance support, and scientific training.
• Direct Hire (Executive Search) Executive search recruitment service (formerly TMAC Direct) for permanent placements spanning clinical development through commercialization, specializing in MSLs, CTLs, Medical Directors, Field Leadership, HEOR Liaisons, and VP Medical Affairs roles, on a budget-friendly flat fee model.

Quantifiable outcome

• 1.5-fold increase in clinical practice adoption for products supported by pre-launch MSLs in first 6 months post-launch
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Partnerships

One partnership is on record.

• Parexel InternationalcoreOthersParexel International is TMAC's parent company. Through this relationship, TMAC offers full-scope pharmacovigilance services in conjunction with its contact center operations. TMAC operates as part of the Parexel network, leveraging parent company's infrastructure and services for enhanced client offerings.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Complete HealthVizion: Specialist medical affairs agency offering outsourced MSL teams, medical communications, and HEOR liaison services to pharma clients as a direct competitor in the contract MSL market.
• Ashfield (Inizio Medical): Provides outsourced MSL/CTL teams, medical information, and patient services to pharma, very directly comparable to TMAC's field medical team and contact center model.
• OPEN Health Group: Medical communications and medical affairs outsourcing provider offering MSL resourcing, HEOR support, and medical information services closely overlapping with TMAC's portfolio.
• Health Science Communications: Medical affairs and medical communications agency providing outsourced MSL field teams and medical information support to pharma and biotech, similar target customer and service mix as TMAC.
• The Lynx Group: Medical communications and health outcomes company offering MSL support, medical affairs consulting, and scientific content services competing in the same specialty pharma segment as TMAC.
• MedThink Communications: Medical affairs and medical communications agency providing outsourced MSL staffing, scientific content, and field medical services comparable to TMAC's field team offerings.

Broad incumbents

• Syneos Health: Global clinical and commercial solutions organization offering outsourced MSL teams, medical affairs, and field medical services to pharma and biotech, directly competing for the same contract MSL deployments that TMAC provides.
• IQVIA: Large CRO and analytics provider with dedicated medical affairs and MSL staffing solutions serving pharma and biotech clients globally, overlapping with TMAC's contract MSL and contact center offerings at significantly larger scale.

Emerging players

• Pharmaspectra: AI-enabled medical insights and medical affairs analytics platform used by pharma for medical information and KOL engagement, an adjacent technology layer overlapping with TMAC's Virtual MSL Hub and contact center services.

Others

• Parexel International (parent): TMAC's parent company and global CRO offering clinical trials, pharmacovigilance, and commercialization services; included because TMAC operates within Parexel's network and bundles MSL/contact center services with Parexel's broader CRO and PV capabilities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/tmac_mslcareers
• Facebookfacebook.com/the-medical-affairs-company-tmac-144767252224090
• LinkedInlinkedin.com/company/the-medical-affairs-company

Revenue estimate

Valuation estimate

Number of profiles

Profiles21 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Medical Affairs Company