Administrative Strategies

What Administrative Strategies does

Administrative Strategies, LLC (dba AdStrat) is a US-based claims servicing firm founded in 2010 and headquartered in Westfield, Indiana. The company provides end-to-end insurance claims handling across four core lines — flood (including NFIP Write Your Own), property & casualty, pet, and travel — and complements these with third-party administration (TPA) services, surge-capacity remote staffing, and certified adjuster training. It serves insurance carriers, TPAs, government agencies (notably NFIP), program managers, and self-insured entities across all 50 states, US Virgin Islands, and Puerto Rico, with a nationwide network of licensed adjusters and examiners that has supported every major US hurricane since Hurricane Irene in 2011.

AdStrat's operating platform is a customizable, multi-level API-integrated claims management system that handles the full claims lifecycle from First Notice of Loss (FNOL) through adjudication, with real-time management dashboards, carrier-level reporting, and white-labeled service delivery under partner brands. Technology integrations include Xactimate (with a 2022 iOS mobile case study demonstrating 2x productivity and 23% accuracy gains), ClaimXperience, XactAnalysis, Encircle (54x faster claims resolution in 2018), and Xactware Consulting services. The firm achieved SOC 2 Type II compliance in April 2025 and has been recognized by Inc. 5000 (2023), Inc. Regionals: Midwest (#36, 2025), PropertyCasualty360 Insurance Luminaries (2023), and EY Entrepreneur of the Year (2018).

The business model is professional services revenue from B2B engagements priced on quote-based, fee-per-production, hourly, or day-rate structures under multi-year contracts with carriers and TPAs. Distribution is exclusively direct enterprise sales and government procurement — no self-serve or consumer channel exists. Marketing is driven by content (blog, flood education resources), the annual AdStrat Claims Conference, certified training programs, and industry recognition. The firm is privately held (LLC), founder/management-owned with no disclosed private equity or venture backing, and operates with 51–100 employees.

Name

Administrative Strategies

Legal name

Administrative Strategies, LLC

Website

https://administrative-strategies.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

51–100 employees

Short description

Administrative Strategies (AdStrat) is a US-based claims servicing firm providing flood, P&C, pet, and travel claims handling plus TPA, surge staffing, and adjuster training services. It serves insurance carriers, TPAs, government agencies, and program managers across all 50 states via a nationwide licensed-adjuster network.

Ownership category

akta.pro rank

Product category

Insurance Claims Servicing

NAICS

Claims Adjusting (524291), Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292)

SIC

Insurance Agents, Brokers & Service (6411), Accident & Health Insurance (6321)

akta.pro primary industry

340B Program Administration & Support (HLAEAKAJ)

Keywords

• Claims handling services
• Third-party administration
• Flood claims processing
• Insurance staffing solutions
• Claims training programs

Headquarters

HQ city

Westfield

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Claims Handling Services: Professional services revenue from handling insurance claims including flood, property & casualty, travel, and pet claims. Provides field claims, file examinations, desk adjustments, and teams of file examiners/desk adjusters to augment staffing for both daily and catastrophe situations.
2. Third-Party Administration (TPA) Services: Comprehensive TPA services including customer service, first notice of loss, file review, claims audits, desk examination, field claims handling, and administrative/management oversight for insurance carriers and program managers.
3. Surge Protection / Remote Staffing Solutions: Flexible staffing solutions providing licensed and non-licensed claims professionals to handle volume surges. Services include project lead oversight, quality data analytics and assurance, and process improvement. Work within partner environment or AdStrat's environment, remote or on-site.
4. Training Services: In-person and virtual training courses for insurance professionals including Xactimate certification, ClaimXperience, XactAnalysis, and XactMobile training. Also includes on-demand classes and custom e-learning development.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Administrative Strategies is a B2B claims servicing firm that delivers end-to-end claims handling, inspection, and third-party administration services to insurance carriers, TPAs, government agencies, and program managers. Its portfolio covers Flood, Property & Casualty, Pet, and Travel claims, plus surge staffing, training, and technology-integrated claims management from FNOL to adjudication. The firm operates nationwide with a network of licensed adjusters and examiners.

Product overview

AdStrat (Administrative Strategies) is a claims servicing firm offering a portfolio of specialized claims handling services organized around five core product lines: Flood Claims Services, P&C (Property & Casualty) Claims Services, Pet Claims Services, Travel Claims Services, and TPA (Third-Party Administration) Services. These are complemented by Surge Protection (remote staffing solutions) for capacity scaling and Training Services for professional development. The company also offers Innovative Claims Solutions that leverage technology partnerships with Xactimate, ClaimXperience, XactAnalysis, Encircle, and Xactware. The overall architecture is a service-platform model where the core claims handling products are supported by technology integrations and supplementary services for staffing, training, and innovation.

Differentiator

Problem solved

Functional benefit

Products and services

• Flood Claims Services Comprehensive flood insurance claims handling using a network of experienced, registered NFIP flood adjusters and examiners. Handles claims of any size including residential, mobile home, commercial, RCBAP, and Private Flood, with ICC Claims Handling, File Examination, and Claim Audits. Designed for insurance carriers, government agencies, and program managers requiring NFIP-compliant flood expertise.
• P&C Claims Services Property and Casualty claims handling by experienced professional adjusters trained to manage homeowners, casualty, commercial, and large loss claims. Provides end-to-end field and desk adjustment for insurance carriers and TPAs requiring P&C expertise.
• Pet Claims Services Pet insurance claims processing delivered by licensed insurance desk adjusters, veterinary technicians, medical billing reps, and claims processing support staff. Includes medical record review, payment authorization, and quality reviews for pet insurance carriers and program managers.
• Travel Claims Services Travel insurance claims handling covering cruise ship claims, rental property, trip cancellation or delay, baggage delay, medical evacuation and repatriation, and quality reviews. Offers flexible resource scaling for daily operations and surge events.
• TPA Services Third-Party Administration services for insurance carriers and program managers including customer service, First Notice of Loss, file review, claims audits, desk examination, field claims handling, and administrative and management oversight. Features multi-level API integrations enabling seamless claims management from FNOL to adjudication under carrier partner brands.
• Surge Protection Services Remote staffing solutions providing resources to handle volume surges, including licensed and non-licensed claims professionals, project leads, quality data analytics, and process improvement. Supports Property, Casualty, Flood, Travel, and Pet insurance claims and operates within partner environment or AdStrat's environment, remote or on-site.
• Training Services Insurance and adjuster training delivered by Xactimate-certified trainers (including Training Manager David James), with on-site classes, virtual classes, and on-demand courses covering Xactimate, XactAnalysis, ClaimXperience, and XactMobile. Includes custom e-learning and virtual training development for client partners.

Quantifiable outcome

• 2x productivity improvement with Xactimate Mobile deployment
• +4 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature5 records

Partnerships

Five partnerships are on record, tiered core and minor.

• KultureCitycoreStrategic or Co-development Partner · 16 June 2025AdStrat announced official certification as a partner with KultureCity, the nation's leading nonprofit on sensory accessibility and inclusion. This partnership promotes sensory awareness in the insurance industry, supporting inclusive environments for policyholders and staff who may have sensory processing differences.
• Xactware / XactimatecoreTechnology or IntegrationPartnership with Xactware (part of Symbility) for Xactimate claims estimation platform. AdStrat serves as a certified XCT (Xactimate Certified Trainer) and conducted case study on Xactimate Mobile iOS deployment. Also partnered with Xactware Consulting Services to leverage technology and improve flood estimating capabilities.
• EncirclecoreTechnology or IntegrationStrategic partnership with Encircle Inc. as collaboration, documentation, and field productivity software solution provider. AdStrat resolved claims 54 times faster using Encircle technology (2018 case study).
• 1st Direct InsuranceminorGTM or Marketing PartnerReferral partnership for flood education. AdStrat refers policyholders seeking more information about flood insurance to 1st Direct Insurance, which provides blog content and FAQs on flood insurance. Supports policyholders in understanding coverage options.
• PropertyCasualty360minorGTM or Marketing PartnerEditorial partnership for industry recognition through Insurance Luminaries awards program. AdStrat featured in Luminaries Spotlight for mobile claims innovation, with interview of Christopher Petersen, Director of Innovation and Legal Affairs.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Pilot Catastrophe Services: Pilot Catastrophe Services is an independent adjusting firm specializing in catastrophe and daily property claims handling for insurance carriers. It directly competes with AdStrat in surge capacity, NFIP-adjacent flood work, and field/network adjuster deployment.
• Claims Management Resources (CMR): CMR is an independent claims management and TPA firm serving insurance carriers, program managers, and self-insureds with property, casualty, and specialty claims handling. It is a size-comparable direct peer to AdStrat in third-party claims administration.
• ESi (Engineering Systems Inc.): ESi provides multi-disciplinary claims and failure analysis services to insurance carriers, attorneys, and TPAs across property, casualty, and specialty lines. It is a close peer in technical claims handling and adjuster-driven investigations, with overlapping target customers.

Broad incumbents

• Sedgwick: Sedgwick is the largest independent third-party claims administrator in North America, providing claims management, TPA, and managed care services to insurers, employers, and program managers. It is the most direct large-scale analog to AdStrat's claims servicing and TPA model, but operates at materially greater scale and across more lines.
• Crawford & Company: Crawford & Company is a global independent provider of claims management and adjustment services to insurance carriers and self-insureds, including catastrophe response and TPA solutions. It overlaps directly with AdStrat's flood, P&C, and TPA offerings but at significantly larger scale and geographic footprint.
• EXL Service: EXL is a global operations management and analytics firm with a dedicated insurance practice covering claims processing, TPA, and digital transformation for carriers. It competes with AdStrat for enterprise TPA mandates but with a much broader BPO and analytics portfolio.
• Infosys BPM: Infosys BPM provides business process management services to insurance carriers, including claims administration, underwriting support, and TPA-adjacent workflows. It is an indirect but credible competitor for large carrier outsourcing contracts AdStrat also targets.
• Allstate Claims Adjuster Network (independent adjusting partners): Large national carriers like Allstate operate in-house claims operations but rely on independent adjusting partners for surge capacity, mirroring AdStrat's enterprise customer profile. They represent both a customer archetype and a structural in-housing threat for independent TPAs.

Others

• Verisk / Xactware: Verisk owns Xactware/Xactimate, the estimating platform central to AdStrat's claims technology stack and the basis of its 2022 mobile case study. It is a key technology partner and ecosystem provider rather than a direct competitor, but its roadmap and pricing materially shape AdStrat's differentiation.
• CoreLogic (Cotality): CoreLogic (now Cotality) provides property data, analytics, and workflow tools used by carriers and claims outsourcers for property and flood claims. It is an adjacent data and platform provider whose products are complementary to AdStrat's claims handling workflow.

Market position

Strengths1 record

Weaknesses1 record

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@adstratclaims
• Facebookfacebook.com/Administrative-Strategies-219386731431765
• LinkedInlinkedin.com/company/administrative-strategies
• Instagraminstagram.com/adstratclaims
• Xx.com/claimstrategies

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Administrative Strategies