m-hance
m-hance is a UK-based Microsoft Solutions Partner that implements and supports Dynamics 365, Microsoft Cloud for Nonprofit, Power Platform, and Azure solutions primarily for UK charities and nonprofit organizations, with a secondary commercial segment. PE-backed by SilverTree Equity since 2025.
- Company typePrivate
- Founded1978
- HeadquartersStockport, United Kingdom
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What m-hance does
m-hance is a UK-based Microsoft Solutions Partner that implements, customizes, and supports cloud business applications for primarily charities and nonprofit organizations, with a secondary commercial segment. The company's technology stack is anchored on Microsoft Dynamics 365 (Business Central for ERP, Sales and Service for CRM), Microsoft Cloud for Nonprofit, Power Platform, Azure, and Microsoft 365. Its product architecture follows a platform-plus-modules model: Dynamics 365 as the foundational CRM/ERP layer, extended with proprietary "Value Added Products" and sector-specific modules such as Copilots for Nonprofits and Dynamics GP migration services. Integration and cloud data migration practices connect Dynamics deployments to existing back-office systems.
Revenue is generated through three streams: (1) Microsoft solutions implementation and deployment (professional services), (2) ongoing support, maintenance, and Microsoft licensing advisory (recurring/subscription), and (3) cloud solutions including data migration and managed services. Pricing is quote-based rather than publicly published, consistent with enterprise Microsoft partner economics. Go-to-market is direct enterprise sales targeting UK-based charities and nonprofit organizations, with content marketing, case studies, and Microsoft partner referrals supporting demand generation. Notable customers include The Salvation Army, Médecins Sans Frontières UK, RSPB, Greggs Foundation, Crohn's & Colitis UK, WWF, and commercial clients such as IMSERV Europe.
The company was founded around 1978 (per firmographic records, though the website references 30 years of partnership growth), is headquartered in Stockport with 101-250 employees, and was acquired by SilverTree Equity in 2025, making it a PE-backed platform. m-hance won Microsoft Global Nonprofit Partner of the Year 2023, and the company was recognized for its specialization in UK charity and nonprofit CRM/ERP transformations.
m-hance firmographics
Firmographics- Name
- m-hance
- Website
- https://m-hance.com
- Company type
- Private
- Founded year
- 1978
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- m-hance is a UK-based Microsoft Solutions Partner that implements and supports Dynamics 365, Microsoft Cloud for Nonprofit, Power Platform, and Azure solutions primarily for UK charities and nonprofit organizations, with a secondary commercial segment. PE-backed by SilverTree Equity since 2025.
- Ownership category
- akta.pro rank
m-hance industry classification
Industry- Product category
- Enterprise Software Implementation Services
- NAICS
- Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513), Custom Computer Programming Services (541511)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE)
Keywords
Where m-hance is headquartered
LocationHeadquarters
- HQ city
- Stockport
- HQ country
- United Kingdom
- HQ region
- Europe
Markets served
m-hance business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Others
Revenue model
- Microsoft Solutions Implementation: Implementation and deployment of Microsoft Dynamics 365, Azure, Power Platform and related Microsoft cloud solutions for nonprofit and commercial organisations
- Ongoing Support and Licensing: Ongoing support services, maintenance and assistance with Microsoft licensing for deployed solutions
- Cloud Solutions: Cloud data migration and infrastructure services, cloud analytics, and Microsoft 365 deployments
Go-to-market motion2 records
Distribution channels1 record
Marketing channels4 records
m-hance product offering
Product offeringCore offering
m-hance is a UK-based Microsoft Solutions Partner that implements and supports Microsoft Dynamics 365 cloud applications (Business Central, Sales, Service) along with Microsoft Cloud for Nonprofit, Power Platform, Azure, and Microsoft 365. The company delivers end-to-end services including cloud data migration, integration, custom development, licensing advisory, and ongoing customer success support, with a specialist focus on UK charity and nonprofit organisations alongside commercial clients.
Product overview
m-hance is a Microsoft Solutions Partner offering a portfolio of Dynamics 365 cloud applications and services built on the Microsoft ecosystem. The core offering consists of Dynamics 365 Business Central (ERP), Dynamics 365 for Sales, Dynamics 365 for Service, and Microsoft Cloud for Nonprofit, complemented by Power Platform, Azure-based Cloud Data Migration, and Integration services. The company operates on a platform-plus-modules architecture where Microsoft Dynamics 365 serves as the foundational CRM/ERP platform, extended through add-on modules including Copilots for Nonprofits (AI), Customer Insights (CDP), and Value Added Products for sector-specific functionality. Services include implementation, migration from legacy Dynamics GP, cloud infrastructure, and ongoing Customer Success support. The portfolio targets both commercial organisations and the nonprofit sector, with Microsoft Cloud for Nonprofit providing industry-specific capabilities for charities.
Differentiator
Problem solved
Functional benefit
Products and services
- Dynamics 365 Business Central Microsoft's cloud-based ERP system offering financial management, supply chain operations, project management, and e-commerce capabilities. m-hance implements and supports Business Central for both commercial and nonprofit organisations, including migration from legacy Dynamics GP.
- Dynamics 365 for Sales Microsoft's CRM solution for sales force automation, providing lead management, opportunity tracking, and pipeline visualisation. m-hance deploys this as part of its nonprofit fundraising and supporter engagement solutions.
- Dynamics 365 for Service Microsoft's customer service management platform enabling case tracking, knowledge management, and omnichannel support capabilities. Integrated with Dynamics 365 Sales for end-to-end supporter and constituent management.
- Microsoft Cloud for Nonprofit Microsoft's industry-specific cloud solution for charities and nonprofits, combining Dynamics 365, Microsoft 365, and Power Platform capabilities with nonprofit-specific licensing and features for fundraising, volunteer management, and program delivery.
- Customer Success Ongoing support, training, and consultancy services ensuring customers maximise value from Microsoft investments, including dedicated customer success management and knowledge resources.
- Microsoft Licensing Advisory Consultancy services helping organisations navigate Microsoft licensing requirements, optimise license allocation, and ensure compliance with Microsoft licensing agreements across Dynamics 365 and Microsoft 365 products.
Companies that use m-hance
Customer profileNamed customers9 records
Segments2 records
Ideal customer profiles2 records
m-hance technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability2 records
Feature4 records
m-hance partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- RSPBcoremhance is partnering with RSPB to deliver a new Customer Relationship Management (CRM) system to enhance supporter engagement. The new CRM solution will enhance the RSPB's operational capabilities, providing the digital infrastructure needed for conservation efforts.
Scale indicators2 records
Recent moves7 records
Expansion highlights6 records
m-hance competitors and assessment
Company assessmentDirect peers
- ANS Group: UK-based Microsoft Azure Expert MSP delivering cloud migration, managed services, and Microsoft platform implementations to enterprise and mid-market customers. Comparable in scale and Microsoft-first GTM.
- Pulsant: UK managed cloud and infrastructure provider with Microsoft Azure specialism, offering managed services, hosting, and cloud migration comparable to m-hance's cloud operations offering.
- Cloud Direct: UK-based Microsoft Solutions Partner providing managed cloud services, Microsoft 365, Azure, and Dynamics 365 implementations. Closest direct comparable in terms of UK geography, Microsoft specialisation, and managed services-led business model.
- Ingentive: UK Microsoft Solutions Partner specialising in Dynamics 365 Customer Engagement and Power Platform, with comparable headcount and UK enterprise customer base. Overlaps directly in CRM/ERP implementation services.
- Black Marble: UK Microsoft-focused consultancy specialising in Power Platform, AI, and Dynamics 365 with a strong innovation focus. Comparable in UK Microsoft partner profile and emerging AI/Copilot practice.
- Advania UK: UK arm of Nordic Microsoft-focused managed services provider, delivering Microsoft cloud, Dynamics, and Azure services. Direct peer in Microsoft-centric managed services with broader Nordic parent backing.
- Qlic (formerly QM Group): UK Microsoft Solutions Partner focused on Dynamics 365, Power Platform, and Microsoft Cloud for Nonprofit implementations, with a similar vertical specialisation in the UK third sector.
Broad incumbents
- RSM UK: Mid-tier professional services firm with a Microsoft Dynamics 365 Business Central practice serving SMB and nonprofit clients in the UK. Comparable in customer profile (nonprofit/mid-market) and Microsoft ERP focus.
- Avanade: Accenture and Microsoft joint venture and the largest global Microsoft-focused consultancy, with a dedicated nonprofit industry practice. Represents the upper-end incumbent threat in larger Dynamics 365 deals.
- Capita: Large UK-listed IT services and outsourcing company with a Microsoft Dynamics practice serving both public sector and enterprises. Competes on large-scale managed services and cloud transformation programmes.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
m-hance social profiles
Digital presencem-hance compliance and trust
Trust signalCompliance1 record
m-hance financial estimates
Financial estimateRevenue estimate
Valuation estimate
m-hance leadership team
Management profileNumber of profiles
Profiles10 records
m-hance funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
m-hance M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about m-hance
What does m-hance do?
m-hance is a UK-based Microsoft Solutions Partner that implements and supports Microsoft Dynamics 365 cloud applications (Business Central, Sales, Service) along with Microsoft Cloud for Nonprofit, Power Platform, Azure, and Microsoft 365. The company delivers end-to-end services including cloud data migration, integration, custom development, licensing advisory, and ongoing customer success support, with a specialist focus on UK charity and nonprofit organisations alongside commercial clients.
Is m-hance a public or private company?
m-hance is a private company. It is classified as private equity controlled and is currently operating.
When was m-hance founded?
m-hance was founded in 1978. It employs 101 to 250 people.
Where is m-hance based?
m-hance is headquartered in Stockport, United Kingdom, in the Europe region.
How does m-hance make money?
Three revenue lines are on record. Microsoft Solutions Implementation is the primary driver. The others are ongoing Support and Licensing and cloud Solutions.
Who are m-hance's main competitors?
Direct peers on record are ANS Group, Pulsant, Cloud Direct, Ingentive, Black Marble, Advania UK and Qlic (formerly QM Group). Broad incumbents are RSM UK, Avanade and Capita.
Does m-hance have an API?
No public API is recorded for m-hance.
What industry is m-hance in?
m-hance's product category is Enterprise Software Implementation Services. Its primary akta.pro industry code is BPAEABAE, Cloud Managed Services (M365/Azure/AWS/GCP). Its NAICS code is 54151 and its SIC code is 7373.