Retriever
Retriever is a cloud-based device return management platform that helps companies retrieve laptops and IT assets from remote employees during offboarding. It serves 8,000+ businesses from startups to enterprises across the US, Canada, and the UK via a self-serve Starter tier and an Enterprise portal with REST API, warehouse, and data destruction services.
- Company typePrivate
- Founded2021
- HeadquartersRemote, United States
- Headcount11–50
- GTM typeB2B and B2C
- OfferingServices
What Retriever does
Retriever, operated by Lever Technology, LLC (Florida, USA), is a cloud-based device return management platform purpose-built for retrieving laptops and other IT assets from remote employees, primarily during offboarding. Founded in 2021, the company serves more than 8,000 customers ranging from startups to large enterprises, including named clients such as Anthropic, Betterment, Calm, Lime, and Vanderbilt University. Its platform orchestrates the full return workflow: shipping a pre-packed eco-friendly box with a prepaid label to the employee, sending automated reminder emails, providing end-to-end tracking visibility to the employer, and handling receipt, data destruction, and optional redeployment of the device.
The underlying technology is a cloud-native application hosted on Heroku and AWS, employing 256-bit AES encryption for data at rest and in transit and operating under SOC 2 Type 2 controls. A REST API is exposed for enterprise customers to integrate device return ordering, balance management, and tracking into their own IT and HR systems. The product surface spans four modular offerings: a Starter/Retail kit for one-time returns, an Enterprise portal with dashboard and API access, a Warehouse and Deployment module for device storage and provisioning (including same-day deployment), and certified Data Destruction services compliant with NIST 800-88 and DoD 5220.22-M. Geographic coverage includes the United States (all 50 states plus DC), Canada, and the United Kingdom.
Retriever monetizes through per-return transaction fees, optional shipping insurance (up to $5,000 per shipment), monthly invoicing for warehouse and managed services, and subscription tiers for Enterprise customers. Pricing is positioned as all-inclusive with no setup fees, recurring minimums, or long-term contracts, and prepaid credits do not expire. The company operates a dual go-to-market motion: a digital self-serve channel for SMB and one-time users via helloretriever.com, and a sales-assisted Enterprise motion via app.helloretriever.com supported by API integration. With 11–50 employees and no disclosed external funding, Retriever appears to be a bootstrapped, capital-efficient business executing steady organic expansion.
Retriever firmographics
Firmographics- Name
- Retriever
- Legal name
- Lever Technology, LLC d/b/a HelloRetriever.com
- Website
- https://helloretriever.com
- Company type
- Private
- Founded year
- 2021
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Retriever is a cloud-based device return management platform that helps companies retrieve laptops and IT assets from remote employees during offboarding. It serves 8,000+ businesses from startups to enterprises across the US, Canada, and the UK via a self-serve Starter tier and an Enterprise portal with REST API, warehouse, and data destruction services.
- Ownership category
- akta.pro rank
Retriever industry classification
Industry- Product category
- IT Asset Management / Device Return Logistics
- NAICS
- General Warehousing and Storage (493110), Warehousing and Storage (493), Business Support Services (5614)
- SIC
- Public Warehousing & Storage (4220), Trucking & Courier Services (No Air) (4210)
- akta.pro primary industry
- Printer, Copier & Imaging Equipment Recycling (MPS Returns) (BPALAIAJ)
- akta.pro secondary industries
- Commercial Full-Service Storage (HSAKAHAB), Managed Backup Operations (On-Prem & Hybrid) (BPAEALAC)
Keywords
Where Retriever is headquartered
LocationHeadquarters
- HQ city
- Remote
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Retriever business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Operations, Supply Chain, Technology or R&D, Personnel, Marketing or Sales, Infrastructure
Revenue model
- Laptop and Monitor Return Services: Per-return transaction fees for device retrieval services. Customers can purchase individual return kits (Starter/Retail) or prepay for multiple returns via Enterprise portal with prepaid credits or cash balance.
- Enterprise Subscription: Monthly or annual subscription options for Enterprise customers providing access to the portal, device return tracking dashboard, unlimited users, and potentially discounted device return rates. Includes API access for integration.
- Shipping Insurance: Optional insurance coverage for device returns, available up to $5,000 per shipment, covering laptops, monitors, chargers, tablets, and cell phones against loss or damage during transit.
- Warehouse and Deployment Services: Monthly invoiced fees for device storage, provisioning, and deployment services within the Enterprise portal. Includes insurance coverage for full replacement value of laptops while in storage. Additional labor charges may apply for non-standard requests.
- Data Destruction and Disposal Services: Fees for certified data destruction and secure laptop disposal compliant with NIST 800-88 and DoD standards. Customers can earn reward points for laptop disposal that can be redeemed for return credits.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Starter/Retail Service - One-time laptop returns |
| Subscription | Monthly | Enterprise Service - Full platform access with scalable pricing |
| Transaction based/ take rate | Monthly | Warehouse and Deployment Service |
| Unit Pricing | Pay-as-you-go | Shipping Insurance |
| Transaction based/ take rate | Pay-as-you-go | Data Destruction and Disposal |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels5 records
Retriever product offering
Product offeringCore offering
Retriever operates a cloud-based device return management platform that sends prepaid padded shipping boxes, return labels, and packing materials directly to remote employees so companies can retrieve laptops and monitors during offboarding. The service includes real-time end-to-end tracking, automated employee email reminders, and an Enterprise tier with a portal, REST API, and optional warehousing, redeployment, and certified data destruction capabilities. Coverage spans the US (all 50 states plus DC), Canada, and the UK.
Product overview
Retriever is a cloud-based device return management platform with a modular architecture. The core platform consists of the Laptop and Monitor Returns service (available as Retail/Starter for single returns or Enterprise for scalable operations), supplemented by the Warehouse and Deployment Service module for inventory management and redeployment, the Data Destruction and Device Disposal service for end-of-life handling, and a Shipping Insurance add-on. The Retriever REST API provides programmatic access for Enterprise customers. The platform operates across the United States, Canada, and United Kingdom, with no setup fees, recurring subscriptions, or long-term contracts.
Differentiator
Problem solved
Functional benefit
Products and services
- Laptop and Monitor Returns (Retail/Starter) Single or one-time device return service available directly to consumers and SMBs through the helloretriever.com website. Includes a prepaid padded shipping box, prepaid return label, packing instructions, tape, and a lithium battery sticker, along with email notifications and tracking updates sent to the employee and the company ordering the return.
- Retriever Enterprise Enterprise-tier platform with a dedicated portal featuring a device return tracking dashboard, REST API integration, unlimited users, and flexible billing via prepaid device return credits, cash balance, pay-per-order payment card, or monthly/annual subscription with discounted rates. Targeted at organizations managing returns at scale.
- Warehouse and Deployment Service Warehouse module within the Enterprise Portal that lets customers track devices in Retriever's warehouse, monitor device location and status, and deploy devices to employees. Includes basic provisioning within 5 business days and same-day deployment for requests by 3:00 PM EST, with insurance covering full replacement value while in storage.
- Data Destruction and Device Disposal Certified secure data destruction and end-of-life device disposal service compliant with NIST 800-88 and Department of Defense standards. Devices in good working condition may be refurbished for donation to nonprofits or educational institutions, and customers earn reward points (1 point per laptop, redeemable at 3 points per return credit) for disposed laptops.
- Monitor Return Kit Specialized padded shipping box designed for monitors, sold through the Retriever Store with prepaid return label and step-by-step instructions for secure monitor returns.
- Retriever REST API REST API enabling Enterprise customers to programmatically create device return orders and integrate them with their own platforms and workflows. Orders placed via the API are billed against the customer's prepaid device return or cash balance, with a payment card required on file.
Quantifiable outcome
- 97%+ return rate vs ~45% for DIY laptop returns
- +6 more outcomes
Companies that use Retriever
Customer profileNamed customers6 records
Segments5 records
Ideal customer profiles3 records
Retriever technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Feature7 records
Retriever partnerships and signals
Strategic signalScale indicators7 records
Recent moves6 records
Expansion highlights5 records
Retriever competitors and assessment
Company assessmentBroad incumbents
- FedEx: Global parcel and logistics carrier whose enterprise shipping services could be trivially extended into a competing laptop-return offering. A broad incumbent whose existing customer relationships and label infrastructure make it the most credible potential disruptor to Retriever's core service.
- Iron Mountain: Global information management giant with a substantial ITAD business unit handling secure data destruction, asset recovery, and chain-of-custody logistics. A broad incumbent whose IT asset services overlap with Retriever's end-of-life device handling, though operating at significantly larger scale and with on-site enterprise service model.
- Arrow Electronics: Global technology distributor and solutions provider with an asset lifecycle management business handling reverse logistics, refurbishment, and remarketing of enterprise IT equipment. Comparable to Retriever on the broader enterprise IT asset lifecycle, though at significantly larger enterprise scale.
- Ingram Micro ITAD: Global IT distribution and lifecycle services provider with a sizable IT asset disposition practice that handles returns, refurbishment, and resale. A broad incumbent whose reverse-logistics and IT lifecycle capabilities intersect with Retriever's full stack.
Direct peers
- Reclamere: ITAD and data destruction specialist serving mid-market and enterprise customers with secure end-of-life IT asset management. Directly comparable to Retriever's certified data destruction and disposal service line, with overlapping NIST 800-88 compliance positioning.
- HOBI International: Specialized IT asset disposition (ITAD) provider focused on enterprise IT equipment recovery, data destruction, and refurbishment. Closely comparable to Retriever's data destruction and device lifecycle handling, though HOBI traditionally serves larger enterprise on-site pickups rather than remote employee returns.
- Electronic Recyclers International (ERI): Large-scale e-waste recycling and ITAD operator providing certified data destruction, asset recovery, and responsible recycling for enterprise and government clients. Overlaps with Retriever's certified disposal service and broader IT asset disposition positioning.
- IT Renew: Cloud-focused IT asset disposition and circular IT services company that handles remarketing, data sanitization, and reverse logistics for enterprise hardware. Comparable to Retriever in handling the full lifecycle from device retrieval through redeployment, though at a larger enterprise scale.
- Tangent Computer: IT lifecycle services company specializing in enterprise hardware deployment, retrieval, and refurbishment. Comparable to Retriever on the device retrieval and redeployment side of the workflow, particularly for enterprise IT teams managing distributed workforces.
- Sipi Asset Recovery: IT asset recovery and remarketing company that buys, refurbishes, and resells retired enterprise IT equipment. Comparable to Retriever on the disposal/recovery side of the laptop return workflow, with similar compliance-driven positioning around data sanitization.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Retriever social profiles
Digital presenceRetriever compliance and trust
Trust signalCompliance2 records
Retriever financial estimates
Financial estimateRevenue estimate
Valuation estimate
Retriever leadership team
Management profileNumber of profiles
Retriever funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Retriever M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Retriever
What does Retriever do?
Retriever operates a cloud-based device return management platform that sends prepaid padded shipping boxes, return labels, and packing materials directly to remote employees so companies can retrieve laptops and monitors during offboarding. The service includes real-time end-to-end tracking, automated employee email reminders, and an Enterprise tier with a portal, REST API, and optional warehousing, redeployment, and certified data destruction capabilities. Coverage spans the US (all 50 states plus DC), Canada, and the UK.
Is Retriever a public or private company?
Retriever is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Retriever founded?
Retriever was founded in 2021. It employs 11 to 50 people.
Where is Retriever based?
Retriever is headquartered in Remote, United States, in the North America region.
How does Retriever make money?
Five revenue lines are on record. Laptop and Monitor Return Services are the primary driver. The others are enterprise Subscription, shipping Insurance, warehouse and Deployment Services and data Destruction and Disposal Services.
Who are Retriever's main competitors?
Broad incumbents on record are FedEx, Iron Mountain, Arrow Electronics and Ingram Micro ITAD. Direct peers are Reclamere, HOBI International, Electronic Recyclers International (ERI), IT Renew, Tangent Computer and Sipi Asset Recovery.
Does Retriever have an API?
Yes. REST API available for Enterprise Services customers to integrate device return orders with their own platforms. Device return Orders placed via REST API are billed against prepaid device return or cash balance. Customers must maintain a payment card on file to use the API. Additional REST API features and capabilities may be released in future updates. Developer documentation is at app.helloretriever.com/api/v2/docs.
What industry is Retriever in?
Retriever's product category is IT Asset Management / Device Return Logistics. Its primary akta.pro industry code is BPALAIAJ, Printer, Copier & Imaging Equipment Recycling (MPS Returns), with a secondary code of HSAKAHAB, Commercial Full-Service Storage. Its NAICS code is 493110 and its SIC code is 4220.