CIMB

What CIMB does

CIMB Group Holdings Berhad is a Kuala Lumpur-headquartered universal bank listed on Bursa Malaysia (ticker: 1023) that serves more than 13 million customers across 10 countries through over 800 branches and a growing digital platform stack. The group operates through wholly-owned banking subsidiaries in Malaysia, Indonesia, Singapore, Thailand, Cambodia, Vietnam, and the Philippines, with additional presence in Hong Kong, the UK, and Greater China. Its core technology stack centres on the CIMB OCTO mobile app for retail, OCTO Biz and BizChannel@CIMB for SMEs and corporates, CIMB Clicks internet banking, and CIMB FX Online for cross-border SMEs, augmented by the EVA chatbot (in service since 2016), bank-grade tokenisation infrastructure under Bank Negara Malaysia's Digital Asset Innovation Hub, and blockchain-based cross-border payment frameworks developed with Ant International. CIMB is also piloting AI agentic payments with Mastercard and Visa.

The group's revenue mix combines traditional interest income from retail, SME, and corporate lending with non-interest income from transaction banking, investment banking, treasury and markets, wealth management, and Islamic banking. Non-interest income is targeted to reach 33–34% of revenue by 2030 under the Forward30 strategy. Customer segments span individual consumers (mass and affluent via CIMB Preferred and CIMB Private Banking/Private Wealth), SMEs (including the underbanked via the Tala partnership in Vietnam), and corporate/wholesale clients served through capital markets, advisory, trade finance, and project financing. CIMB Islamic operates a Shariah-compliant franchise that represents over half of the Malaysia financing book and is recognised as Islamic Bank of the Year – Asia at The Banker's 2026 awards.

Name

CIMB

Legal name

CIMB Group Holdings Berhad

Website

https://cimb.com

Company type

Public

Founded year

1987

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

CIMB Group Holdings Berhad is a Bursa Malaysia-listed universal bank headquartered in Kuala Lumpur, serving 13+ million consumers, SMEs, corporates, and HNW clients across 10 ASEAN and Greater China markets via 800+ branches and the CIMB OCTO digital platform.

Ownership category

akta.pro rank

Headquarters

HQ city

Kuala Lumpur

HQ country

Malaysia

HQ region

Asia

Offices8 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Interest Income: Traditional banking income from lending activities including personal loans, mortgages, business financing, and corporate lending across ASEAN markets
2. Non-Interest Income: Fee-based income from transaction banking, wealth management, investment banking services, and digital banking solutions. Target to increase NOII contribution to 33-34% by 2030
3. Wealth Management: Private banking and affluent banking services including investment products, portfolio management, and Shariah-compliant wealth solutions across ASEAN
4. Islamic Banking: Shariah-compliant banking products and services including murabaha financing, sukuk issuances, and Islamic retail banking. Over half of Malaysia financing book is Shariah-compliant
5. Investment Banking: Capital markets financing, corporate advisory, M&A services, and debt/equity issuance underwriters for wholesale clients

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

CIMB is a leading ASEAN universal bank delivering consumer banking (deposits, loans, mortgages, cards), commercial and SME banking, wholesale and investment banking (advisory, capital markets, treasury, securities), wealth and private banking, asset management, and Islamic banking across 10 markets in Southeast Asia. It services 13+ million customers with assets of RM781.0 billion and is accessed through branches and a regional digital platform suite including CIMB Clicks, CIMB OCTO, and CIMB OCTO Biz.

Product overview

CIMB is a leading ASEAN universal bank offering a comprehensive range of banking products and services across consumer, commercial, and wholesale banking segments. The product portfolio includes digital banking platforms (CIMB OCTO mobile app, CIMB Clicks, BizChannel@CIMB, CIMB FX Online), wealth management services (CIMB Preferred, CIMB Private Wealth, CIMB Private Banking), Islamic banking (CIMB Islamic), and wholesale banking solutions (Investment Banking, Financing Solutions, Liquidity & Payments, Treasury & Markets, CIMB Securities). The group also provides transaction banking services, SME advisory products like GHG Advisory and First Car Solution, and maintains the CIMB Foundation for corporate responsibility. CIMB operates across 10 countries including Malaysia, Indonesia, Singapore, Thailand, Philippines, Vietnam, Cambodia, Hong Kong, UK, and Greater China, serving over 13 million customers through digital platforms and extensive branch networks.

Differentiator

Problem solved

Functional benefit

Products and services

• Consumer Banking Full-service retail banking for individual consumers across ASEAN, covering deposits, savings, current accounts, personal loans, mortgages, credit cards, and bancassurance, delivered via branches and the CIMB Clicks digital platform to 13+ million customers.
• Commercial Banking Banking services for small and medium-sized enterprises across ASEAN, including working-capital financing, trade finance, SME loans, and digital cash management through CIMB OCTO Biz and BizChannel@CIMB.
• Wholesale Banking Corporate and institutional banking covering investment banking advisory (ECM, DCM, M&A), treasury and FX, trade finance, and securities services for large corporates, financial institutions, and government clients across ASEAN.
• CIMB Wealth (Preferred / Private Wealth / Private Banking) Wealth management proposition tiered across CIMB Preferred (mass-affluent), CIMB Private Wealth, and CIMB Private Banking, offering advisory on portfolio construction, mandates, and structured products for affluent and high-net-worth clients across ASEAN.
• CIMB Islamic Banking Shariah-compliant banking across consumer, commercial, wholesale, capital markets, and treasury, structured under CIMB Islamic and operating across the group's regional footprint.
• CIMB Asset Management Asset management arm offering unit trusts, wholesale funds, and portfolio management services across the region under the CIMB-Principal brand and related entities.
• CIMB Clicks (Consumer Digital Banking) Consumer digital banking platform (mobile and web) for everyday retail banking: account management, payments, transfers, cards, and loans servicing for individual customers across CIMB's ASEAN markets.
• CIMB OCTO (Corporate Digital Banking) Corporate digital banking platform providing cash management, payments, collections, liquidity, and reporting for large corporate and institutional clients.
• CIMB OCTO Biz (SME Digital Banking) Digital banking platform tailored for SMEs and mid-market companies, providing cash management, payments, collections, and trade workflows for the commercial banking client base.
• BizChannel@CIMB (Cash Management) Corporate cash management platform for transactional banking, collections, payments, and liquidity management for business banking clients.
• CIMB FX Online Online foreign exchange platform providing corporate and institutional clients with FX pricing, execution, and hedging access across ASEAN currencies.

Quantifiable outcome

• 33,000+ employees serving 13+ million customers across 10 ASEAN countries
• +3 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature5 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• China CITIC BankcoreStrategic or Co-development Partner · 10 June 2026Strategic collaboration to strengthen China-ASEAN financial connectivity and support cross-border investment and trade flows between the regions.
• China Merchants BankcoreStrategic or Co-development Partner · 28 May 2026Strategic partnership to scale cross-border investment and trade across China-Malaysia-ASEAN corridor, supporting regional economic integration and financial connectivity.
• VisacoreTechnology or Integration · 8 May 2026Agentic Ready initiative giving banks secure testing environment to handle AI agent-initiated transactions. CIMB Bank is one of three Malaysian early adopters alongside Alliance Bank Malaysia Berhad and Maybank. Program expands Visa's Intelligent Commerce framework across Asia-Pacific with over fifty partners testing agent-initiated payment flows.
• ZTE CorporationcoreTechnology or Integration · 14 April 2026Strategic cooperation framework for supporting digital infrastructure development across ASEAN, focusing on 5G deployment. Partnership combines ZTE's telecommunications technology with CIMB's financial solutions to explore 5G network deployment and broader digital infrastructure projects across Indonesia, Singapore, Thailand, and Cambodia.
• Securities Commission MalaysiacoreStrategic or Co-development Partner · 30 March 2026FIKRALab platform pilot under SC's Capital Market Masterplan 2026-2030, aimed at developing new instruments for Malaysia's Islamic capital markets. Initiative seeks to expand investment universe for Shariah-compliant funds and provide more ways to access the region's growing Islamic banking sector.
• Bursa MalaysiacoreStrategic or Co-development Partner · 30 March 2026Partnership to pilot FIKRALab platform under Capital Market Masterplan 2026-2030, developing new Islamic capital market instruments. CIMB identified Islamic finance as key growth area under Forward30 strategy.
• MastercardcoreTechnology or Integration · 11 March 2026First authenticated AI agentic transaction pilot in Malaysia completed with CIMB and RHB banks, testing how AI agents can execute payments with consumer consent and security safeguards. First use case involved AI agent booking ride through mobility provider hoppa using Mastercard Agent Pay with tokenised credentials.
• PTPTN (National Higher Education Fund)minorStrategic or Co-development Partner · 9 March 2026RM500,000 reward pool initiative to improve loan repayment among Malaysian borrowers running from January to December 2026. Initiative links PTPTN loan repayments to CIMB Islamic's Shariah-compliant DURIAN-i investment account allowing borrowers to accumulate points and win rewards including loan settlements up to RM25,000 and gold bars.
• Ant InternationalcoreTechnology or Integration · 2 March 2026MoU to jointly explore cross-border payments and treasury and liquidity management solutions. Partnership involves developing blockchain-based digital framework to improve capital efficiency, transparency, and cross-border liquidity optimization. Aligns with CIMB's Forward30 digital transformation strategy.
• Bank Negara MalaysiacoreStrategic or Co-development Partner · 11 February 2026CIMB partnered with Bank Negara Malaysia's Digital Asset Innovation Hub to pioneer bank-grade tokenisation. Bank will test tokenising sukuk issuances and assess tokenised deposit workflows under regulatory sandbox testing for domestic and cross-border payment scenarios.
• TalacoreStrategic or Co-development Partner · 4 February 2026US$100 million partnership to roll out digital credit services in Vietnam, targeting underbanked population with digital lending products. Tala provides AI-native credit scoring and disbursement technology while CIMB supplies banking infrastructure and regulatory support. Credit limits up to VND 30 million (~$1,150) with tenors up to 61 days.
• Nicol David OrganisationminorGTM or Marketing Partner · 20 November 2025Financial literacy programme in Penang, Malaysia targeting students through movement-based learning. Initiative aims to make financial topics accessible and foster long-term financial habits among youth.

Scale indicators12 records

Recent moves6 records

Expansion highlights7 records

Direct peers

• Maybank: Malaysia's largest universal bank with a comparable pan-ASEAN footprint, retail/commercial/wholesale banking mix, Islamic banking subsidiary (Maybank Islamic), and co-participant in AIIB sustainable infrastructure and digital banking initiatives — directly competing with CIMB across the same segments and geographies.
• Public Bank Berhad: Malaysian commercial bank with a dominant retail and SME franchise and similar universal banking ambitions; competes with CIMB in Malaysian consumer deposits, mortgages, and SME lending.
• RHB Bank: Malaysian universal bank with comparable consumer, SME, wholesale, and Islamic banking offerings (RHB Islamic); co-participant with CIMB in the Mastercard Agentic Pay pilot in Malaysia and direct competitor in Malaysian deposits and corporate banking.

Broad incumbents

• HSBC: Global universal bank with deep ASEAN and Hong Kong presence (HSBC Malaysia, HSBC Amanah for Islamic banking); competes with CIMB in cross-border transaction banking, wealth management, and wholesale banking across ASEAN.
• OCBC Bank: Singapore-headquartered universal bank with significant ASEAN and Greater China presence, including Bank of Ningbo and OCBC NISP in Indonesia; competes with CIMB in wealth, transaction banking, and cross-border China-ASEAN corridors.
• Bank Mandiri: Indonesia's largest bank with universal banking capabilities; competes with PT Bank CIMB Niaga in Indonesian retail, SME, and corporate banking.
• United Overseas Bank (UOB): Singapore-based universal bank with strong ASEAN retail, commercial, and wholesale banking franchise; competes head-to-head with CIMB in Singapore, Malaysia, Thailand, and Indonesia for both retail and corporate clients.
• DBS Group: Singapore-headquartered universal bank widely regarded as the leading ASEAN digital bank; overlaps with CIMB in consumer, SME, and transaction banking across the region and competes directly in cross-border ASEAN and Hong Kong/Greater China flows.

Regional players

• Hong Leong Bank: Malaysian universal bank with a strong retail and SME franchise in Malaysia and Asia-Pacific operations; competes with CIMB in Malaysian consumer and SME banking though with a smaller ASEAN footprint.
• Bangkok Bank: Thailand's largest commercial bank with strong corporate, trade finance, and ASEAN franchise; overlaps with CIMB Thai in Thai banking and competes regionally for ASEAN corporate banking mandates.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/CIMBMalaysia
• YouTubeyoutube.com/c/CIMB
• Facebookfacebook.com/CIMBMalaysia
• LinkedInlinkedin.com/company/cimb
• Instagraminstagram.com/cimb

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries9 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments5 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CIMB