CDC Software
CDC Software LLC is a privately held, profitable provider of contact center iPaaS solutions, offering 90+ prebuilt connectors that integrate telephony systems with Salesforce, Zendesk, and Freshworks CRMs for enterprise and mid-market clients globally.
- Company typePrivate
- Founded2014
- HeadquartersAtlanta, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingSoftware
What CDC Software does
CDC Software LLC is a privately held, profitable provider of enterprise integration platform-as-a-service (iPaaS) solutions focused on contact center computer telephony integration (CTI). Founded in 2014 and headquartered in Bloomsburg, Pennsylvania, the company offers a real-time, events-based integration platform that connects over 90 pre-built telephony systems — including Avaya, Cisco, Genesys, Mitel, Amazon Connect, Microsoft Teams, RingCentral, Vonage, and BroadSoft — with major CRM and systems of record including Salesforce, Zendesk, Freshworks, and Microsoft Dynamics. The CDC iPaaS Platform delivers caller information to agents via screen pops before they answer, automatic call logging, click-to-call from inside the CRM, and rule-based ticket generation, with typical deployments completed in days or weeks versus months for custom integration projects. Deployment models include cloud, on-premise, and hybrid configurations.
The business model is a per-seat SaaS subscription billed monthly per agent, supplemented by professional services at $175-225/hour or fixed project fees. Go-to-market is sales-led enterprise field sales targeting contact center managers, IT leaders, and CX professionals at Fortune 1000 corporations and mid-market companies, with distribution through direct engagement plus listings on Salesforce AppExchange, Freshservice Marketplace, and MuleSoft Anypoint Exchange. Named customers span retail (PVH Corp., Chico's, The RealReal, Blue Nile, Floor & Decor, Polar, Pepsi MidAmerica), telecommunications (T-Mobile, Zyxel), media (NBC Universal/Comcast), pharma (Takeda), banking (Ziegler), logistics (Descartes), aviation (Air Greenland), consulting (Grant Thornton), and federal government and nonprofit clients (FCC, US House of Representatives, The Salvation Army) across six continents. In August 2021, CDC Software extended beyond pure CTI through the acquisition of PeoplePoint Software Pty Ltd, an Australian aged care management solutions provider, adding vertical and geographic exposure in Australia, New Zealand, North America, and Europe.
CDC Software firmographics
Firmographics- Name
- CDC Software
- Legal name
- CDC Software LLC
- Website
- https://cdcsoftware.com
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- CDC Software LLC is a privately held, profitable provider of contact center iPaaS solutions, offering 90+ prebuilt connectors that integrate telephony systems with Salesforce, Zendesk, and Freshworks CRMs for enterprise and mid-market clients globally.
- Ownership category
- akta.pro rank
CDC Software industry classification
Industry- Product category
- Contact Center Integration Software
- NAICS
- Software Publishers (513210), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Real-Time / Streaming Data Integration (CDC & Event Streaming) (HDAEACAB)
- akta.pro secondary industries
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Data Replication & Change Data Capture (CDC) (HDAEACAC)
Keywords
Where CDC Software is headquartered
LocationHeadquarters
- HQ city
- Atlanta
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
CDC Software business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Subscription - Per-Seat Licensing: Annual or monthly subscription pricing based on number of agent seats. Customers pay per agent per month for access to the integration platform.
- Professional Services: Implementation and customization services provided at $175-225/hour or at fixed project cost. Supports software deployment and ongoing optimization.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | Per-Seat Subscription - Contact center agent licensing |
| Other | Pay-as-you-go | Professional Services - Implementation and support |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels5 records
CDC Software product offering
Product offeringCore offering
CDC Software sells an enterprise iPaaS platform that creates real-time, events-based links between contact-center telephony systems and CRM/ITSM systems of record. The platform is delivered with more than 90 pre-built connectors for leading telephony platforms (Avaya, Cisco, Mitel, Genesys, Amazon Connect, Vonage, Broadsoft, Microsoft Teams, etc.) and CRM/ticketing systems (Salesforce, Zendesk, Freshworks, Microsoft Dynamics), and is supplemented by paid professional services for implementation and customization.
Product overview
CDC Software offers a unified iPaaS platform for contact center integration called the CDC iPaaS Platform (also referred to as CDC Solution). The platform provides the core integration engine with over 90 pre-built telephony connectors. Domain-specific CTI modules extend the platform for particular CRM ecosystems: the Freshworks CTI Platform connects Freshdesk/Freshservice/Freshsales with telephony; the Salesforce CTI Platform integrates Service Cloud/Sales Cloud with telephony; and the MuleSoft CTI Solution extends capabilities to MuleSoft ESB environments. Pre-built connectors for individual telephony systems (Amazon Connect, Avaya, Cisco, Genesys, Broadsoft, etc.) and individual CRM integrations (Zendesk, Salesforce, Freshdesk) are delivered as part of the platform or as add-on modules. Professional Services support implementation at additional cost.
Differentiator
Problem solved
Functional benefit
Products and services
- CDC iPaaS Platform (The CDC Solution) Enterprise integration platform as a service (iPaaS) that creates real-time, events-based links between contact center telephony systems, CRM/ITSM platforms, and other data repositories. Ships with 90+ pre-built connectors, deployable in cloud, on-premise, or hybrid environments in days or weeks.
- Zendesk CTI Solution Pre-built CTI module that connects Zendesk CRM and ticketing with telephony systems, providing screen pops with caller history, click-to-call, automatic call logging, and ticket generation.
- Salesforce CTI Solution Salesforce Lightning-ready CTI module that integrates Service Cloud, Sales Cloud, and Marketing Cloud with telephony systems. Delivers screen pops displaying Salesforce data, auto-generation of Cases, Tasks, Posts, and Contacts, and click-to-call from CRM records.
- Freshworks CTI Solution CTI module that integrates Freshdesk, Freshservice, and Freshsales with telephony systems, providing agent screen-pop, automatic ticket generation, click-to-call, and voicemail-to-ticket conversion.
- MuleSoft CTI Solution Connector published on MuleSoft Anypoint Exchange that extends CDC Software features to any application connected to MuleSoft's Enterprise Service Bus, enabling screen pops, click-to-call, notifications, and data push.
- Pre-built Telephony Connectors Library Library of 90+ pre-built connectors for contact center telephony systems including Avaya (Aura, CMA, IP Office), Cisco (UCCE, UCCX), Mitel (Open Integration Gateway 3.0+), Genesys, Amazon Connect, Vonage (Business Cloud, CX Cloud, Enterprise), Broadsoft UC-One, Nokia (Alcatel), Asterisk/Digium, Microsoft Teams, Zoom, RingCentral, 3CX, Shoretel, Siemens, Allworx, QueueMetrics, NICE, and more, enabling rapid integration without custom code.
- Professional Services Paid professional services for implementation and customization of CDC Software solutions, billed at $175–225/hour or as a fixed project cost. Supports deployment, configuration, and ongoing optimization engagements.
- PeoplePoint Aged Care Management Software Aged care management software offering acquired through the PeoplePoint Software Pty Ltd acquisition in August 2021, serving aged care and not-for-profit providers in Australia, New Zealand, North America, and Europe.
Quantifiable outcome
- Reduced integration timeline from months to days/weeks
- +4 more outcomes
Companies that use CDC Software
Customer profileNamed customers23 records
Segments3 records
Ideal customer profiles3 records
CDC Software technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration25 records
Feature9 records
CDC Software partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core.
- SalesforcecoreNative integration partnership. CDC Software provides a CTI solution that integrates Salesforce Service Cloud, Sales Cloud, or Marketing Cloud with all leading call center telephony systems. Listed on Salesforce AppExchange.
- ZendeskcoreNative integration partnership providing real-time screen pops and call logging from telephony systems into Zendesk CRM and ticketing platforms.
- Freshworks (Freshdesk/Freshservice)coreNative integration partnership connecting Freshworks products (Freshdesk, Freshservice, Freshsales) with telephony systems. Available on Freshservice Marketplace.
- MuleSoftcoreMuleSoft ESB partnership enabling CDC Software connectors to work with any application connected to MuleSoft's Enterprise Service Bus. Available on Anypoint Exchange.
- GenesyscoreIntegration partnership connecting Genesys Interactive Intelligence contact center solution with CRM platforms and other systems of record.
- CiscocoreIntegration partnership with Cisco UCCX and UCCE telephony systems for contact center integration.
- AvayacoreIntegration partnership with Avaya Aura, Avaya IP Office, and Avaya Communication Manager Toll-free solutions.
- Amazon ConnectcoreIntegration partnership enabling Amazon Connect contact center customers to connect with CRM platforms for screen pops and call logging.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
CDC Software competitors and assessment
Company assessmentMarket position
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
CDC Software social profiles
Digital presenceCDC Software financial estimates
Financial estimateRevenue estimate
Valuation estimate
CDC Software leadership team
Management profileNumber of profiles
Profiles2 records
CDC Software subsidiaries and ownership
Company hierarchySubsidiaries1 record
CDC Software funding detail
Funding detailFunding overview
Funding rounds3 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CDC Software M&A and investment
M&A and investmentM&A17 records
Investments2 records
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CDC Software
What does CDC Software do?
CDC Software sells an enterprise iPaaS platform that creates real-time, events-based links between contact-center telephony systems and CRM/ITSM systems of record. The platform is delivered with more than 90 pre-built connectors for leading telephony platforms (Avaya, Cisco, Mitel, Genesys, Amazon Connect, Vonage, Broadsoft, Microsoft Teams, etc.) and CRM/ticketing systems (Salesforce, Zendesk, Freshworks, Microsoft Dynamics), and is supplemented by paid professional services for implementation and customization.
Is CDC Software a public or private company?
CDC Software is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was CDC Software founded?
CDC Software was founded in 2014. It employs 1,001 to 5,000 people.
Where is CDC Software based?
CDC Software is headquartered in Atlanta, United States, in the North America region.
How does CDC Software make money?
Two revenue lines are on record. SaaS Subscription - Per-Seat Licensing is the primary driver. The others are professional Services.
Does CDC Software have an API?
Yes. CDC Software provides a connector for MuleSoft's Anypoint Platform that enables integration with the CDC Software platform to retrieve telephony events and perform operations including making, answering, and releasing calls on more than a dozen telephony systems. The connector is available on MuleSoft's Anypoint Exchange and includes technical documentation. Developer documentation is at cdcsoftware.com/wp-content/uploads/2017/09/user-manual.pdf.
What industry is CDC Software in?
CDC Software's product category is Contact Center Integration Software. Its primary akta.pro industry code is HDAEACAB, Real-Time / Streaming Data Integration (CDC & Event Streaming), with a secondary code of HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice. Its NAICS code is 513210 and its SIC code is 7372.