What OLM Systems does

OLM Systems was a UK-based private software company, founded in 1991 and headquartered in Hampton Hill, that developed cloud-native case management software for the social care sector. Its flagship product, ECLIPSE, was a configurable, open-API platform built to support person-centred care delivery across UK local authorities, charities, third sector organisations, and private care providers. Functionally, ECLIPSE combined workforce visibility, compliance and assurance (including audit trails and safeguarding controls), multi-agency collaboration, and real-time reporting, positioning itself as a single, secure platform that could be tailored to each organisation's processes.

OLM Systems monetised ECLIPSE through enterprise SaaS subscriptions, with pricing tailored per customer and quoted on an annual basis through a consultative 'Book a demo' sales motion. The company sold exclusively to UK enterprise and public sector buyers, targeting local authorities, charities, and third sector bodies via direct field sales. By the time of acquisition it supported more than 50,000 users across 90+ organisations and had accumulated 25 years of operating history in the sector, citing customers such as Somerset Council and Birmingham Children's Trust as referenceable deployments.

OLM Systems was acquired by Civica, a larger UK public sector software group, and ECLIPSE is now operated and marketed under the Civica brand. As a result, OLM Systems no longer exists as an independent operating entity; the company's strategic and commercial direction is now subsumed within Civica's broader local government, health & care, education, and central government software portfolio.

Name

OLM Systems

Legal name

OLM Systems

Website

https://olmsystems.com

Company type

Private

Founded year

1991

Operating status

Acquired

Headcount range

101–250 employees

Short description

OLM Systems was a UK private software firm that built ECLIPSE, a cloud-native case management platform for social care, serving local authorities, charities, third sector organisations, and private care providers. It was acquired by Civica, which now operates the product.

Ownership category

akta.pro rank

Product category

Social Care Case Management Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Enterprise Service Management (ESM) Platforms (HDAEALAB)

akta.pro secondary industry

Public Sector & Government ERP (HDAEAEAG)

Keywords

• Social care software
• Case management platform
• Cloud-native SaaS
• Local government software
• Third sector technology

Headquarters

HQ city

Hampton Hill

HQ country

United Kingdom

HQ region

Europe

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software subscription/licensing: Cloud-native case management platform delivered as a subscription service. The platform is tailored for local authorities, charities and third sector organisations with pricing likely based on organisation size or user count.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

OLM Systems provides a cloud-native case management platform (ECLIPSE) for person-centred care delivery to UK local authorities, charities and third sector organisations. The platform offers workforce visibility, compliance and assurance, joined-up working across multi-agency environments, and real-time insight and reporting. The product is now offered under Civica following acquisition of OLM Systems.

Product overview

OLM Systems was acquired by Civica, and its flagship product ECLIPSE is now offered under Civica's portfolio. ECLIPSE is a cloud-native case management platform designed for social care and private care providers. It provides a single, secure platform for local authorities, charities, and third sector organisations to manage person-centred care, with capabilities spanning workforce visibility, compliance and assurance, inter-agency collaboration, and real-time insight and planning.

Differentiator

Problem solved

Functional benefit

Brands

• ECLIPSE: Cloud-native case management platform for person-centred care, supporting local authorities, charities and third sector organisations in delivering social care services.

Products and services

• ECLIPSE Case Management Platform Cloud-native case management platform for person-centred care delivery to UK local authorities, charities, third sector organisations, and private care providers. Offers workforce visibility, compliance and assurance, multi-agency collaboration, and real-time insight and reporting.

Quantifiable outcome

• 50K+ users supported across 90+ organisations
• +2 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

One partnership is on record.

• CivicacoreStrategic or Co-development PartnerOLM Systems' ECLIPSE product was acquired by Civica and rebranded as ECLIPSE by Civica. The product continues to serve the social care sector with the same functionality under Civica's ownership. This represents an acquisition/integration of OLM Systems' core product into Civica's portfolio.

Scale indicators3 records

Recent moves4 records

Expansion highlights4 records

Broad incumbents

• Northgate Public Services (NEC): Northgate Public Services (now NEC Software Solutions UK) supplies software to UK local authorities and housing organisations, providing overlapping workflow, case management, and regulatory reporting capabilities to the same buyer base.
• Tribal Group: Tribal Group provides education and local government software in the UK, serving overlapping public sector buyers with adjacent workflow and case management modules.
• Civica: Civica is OLM's acquirer and a major UK public sector software incumbent serving local government, health, education, and central government; ECLIPSE now sits inside Civica's broader public sector platform portfolio.
• Capita: Capita is a large UK public services and software provider with local government and digital solutions, operating as a broader incumbent that touches the same council procurement channels as OLM.

Direct peers

• Advanced Health & Care: Advanced provides cloud case management and rostering software for UK health and social care providers, competing for similar local authority and private care provider customers as ECLIPSE.
• Liquidlogic: Liquidlogic (part of NEC Software Solutions UK) provides children's and adults' social care case management software to UK local authorities, directly competing with ECLIPSE in the same vertical with overlapping buyer personas.
• Servelec: Servelec (now part of The Access Group) offers social care, education, and health case management platforms for UK local authorities and NHS organisations, overlapping closely with ECLIPSE's social care workflow focus.

Regional players

• Hoople: Hoople is a UK public sector shared service provider for councils and health organisations, offering adjacent support, HR, and digital services that compete for the same local authority technology budgets.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/OLMSYSTEMS
• Facebookfacebook.com/OLMSystems
• LinkedInlinkedin.com/company/olm-systems

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about OLM Systems