Trinio
Trinio builds TrinioOS, an AI-agent-driven commerce orchestration suite that unifies headless checkout, order routing and ship-from-store for enterprise retail and e-commerce brands, primarily in Brazil. Its platform serves major Brazilian retailers such as Reserva, Vivara, Oficina and Grupo Veste, processing over R$3 billion in transactions annually.
- Company typePrivate
- Founded2021
- HeadquartersRio De Janeiro, Brazil
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Trinio does
Trinio is a Brazilian software company that develops TrinioOS, a "Commerce Orchestration Suite by AI Agents" designed to orchestrate end-to-end omnichannel retail and e-commerce operations. The platform combines a headless checkout, an order orchestrator with a custom rules engine, a Pick & Pack mobile app for ship-from-store and in-store pickup, an OS Dashboard, and six coordinated AI agents (Checkout Agent, Fulfillment Agent, Order Manager Agent, Store Ops Agent, CX Agent, Customer Success Agent) that act on structured commerce data and conversational CX inputs. Reported outcomes include a 61.3% checkout conversion on Checkout OS versus 54.2% on native checkout, claimed conversion uplift of up to 15%, and stated deltas of +11.3% shipments from CD, –17.7% cancellation rate, and +18.1% free-shipping rate, with more than R$3 billion transacted annually through the platform.
Trinio serves enterprise retail and e-commerce brands — primarily in Brazil — including Reserva, Vivara, Oficina, Grupo Veste, Michael Kors, Polishop, Osklen, Alo, Casa & Vídeo, Monte Carlo, Tania Bulhões and Usaflex. The company operates a sales-led, enterprise-focused go-to-market: the website exposes a "Contact us" / "Entrar em contato" CTA, presents three named senior-executive testimonials, and advertises native integration with leading enterprise commerce platforms and logistics gateways. Pricing is not publicly disclosed and is quote-based, with revenue likely composed of a recurring platform/SaaS fee layered on a transaction- or GMV-linked component tied to Checkout OS volume.
Trinio is privately held, was founded in 2021, and operates from Rio de Janeiro, Brazil, with 11–50 employees. In June 2026 the company raised a $6.3 million seed round reported as the second-largest disclosed financing in Latin America that week, with stated plans to expand TrinioOS across Latin America and the United States.
Trinio firmographics
Firmographics- Name
- Trinio
- Legal name
- Trinio
- Website
- https://trinio.ai
- Company type
- Private
- Founded year
- 2021
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Trinio builds TrinioOS, an AI-agent-driven commerce orchestration suite that unifies headless checkout, order routing and ship-from-store for enterprise retail and e-commerce brands, primarily in Brazil. Its platform serves major Brazilian retailers such as Reserva, Vivara, Oficina and Grupo Veste, processing over R$3 billion in transactions annually.
- Ownership category
- akta.pro rank
Trinio industry classification
Industry- Product category
- Commerce Orchestration Software
- akta.pro primary industry
- Omnichannel Commerce & Click-and-Collect Platforms (BPAMAGAL)
- akta.pro secondary industry
- Product Information Management (PIM), Digital Shelf & Content Syndication Services (CRAOAOAH)
Keywords
Where Trinio is headquartered
LocationHeadquarters
- HQ city
- Rio De Janeiro
- HQ country
- Brazil
- HQ region
- Latin America
Offices1 record
Markets served
Trinio business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- TrinioOS Platform Subscription / SaaS Fees: Likely recurring platform/SaaS fee for the TrinioOS commerce orchestration suite, sold to enterprise retail/e-commerce brands on a contact-us / quote-based basis. Suite includes Checkout OS, Order Orchestrator, Pick & Pack App, OS Dashboard and the suite of AI Agents.
- Transaction-based / GMV-linked Fees on Checkout: The Trinio checkout processes over R$3 billion in transactions annually for clients, indicating a transaction- or GMV-linked component to revenue from the Checkout OS module in addition to platform fees.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | — | Quote-based enterprise pricing — not publicly disclosed |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels3 records
Trinio product offering
Product offeringCore offering
Trinio sells TrinioOS, a modular Commerce Orchestration Suite powered by coordinated AI Agents that orchestrates end-to-end omnichannel e-commerce operations for enterprise retail brands. The suite combines a headless Checkout, an Order Orchestrator with custom rule engine, a Pick & Pack mobile app, an OS Dashboard, and named AI Agents (Checkout, Fulfillment, Order Manager, Store Ops, CX, Customer Success) that automate checkout conversion, fulfillment routing, ship-from-store and order management decisions across stores, sellers and distribution centers.
Product overview
Trinio offers a single unified platform called TrinioOS, positioned as a "Commerce Orchestration Suite by AI Agents" for omnichannel retail. The platform is built as a modular suite centered on three pillars — revenue uplift (headless Checkout, Checkout Agent), margin optimization (Order Orchestrator, Order Manager Agent, Fulfillment Agent) and omni experience (Pick & Pack App, OS Dashboard, Store Ops Agent) — supplemented by CX and Customer Success Agents. The named AI agents (Checkout Agent, Fulfillment Agent, Order Manager Agent, Store Ops Agent, CX Agent, Customer Success Agent) operate on top of the orchestrator modules to deliver real-time, rule-driven and AI-assisted decisions across the order lifecycle, and the company states more than R$3 billion is transacted annually through Trinio.
Differentiator
Problem solved
Functional benefit
Brands
- TrinioOS: Commerce Orchestration Suite by AI Agents — Trinio's main product platform that orchestrates and optimizes omnichannel e-commerce operations including checkout, fulfillment, order management, customer experience, and customer success.
Products and services
- TrinioOS Trinio's flagship Commerce Orchestration Suite by AI Agents — a modular platform that orchestrates and optimizes end-to-end omnichannel commerce operations for enterprise retail and e-commerce brands, combining a headless checkout, an order orchestrator, the Pick & Pack App, the OS Dashboard and a set of native AI agents (Checkout, Fulfillment, Order Manager, Store Ops, CX, Customer Success).
Quantifiable outcome
- Up to 15% increase in conversion via headless Checkout OS with optimized UX and superior performance
- +6 more outcomes
Companies that use Trinio
Customer profileNamed customers12 records
Segments3 records
Ideal customer profiles1 record
Trinio technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability8 records
Feature7 records
Trinio partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and minor.
- Enterprise commerce platforms (unnamed on site)coreTrinio advertises "Integração nativa com as principais soluções de enterprise commerce" and "diversos outros parceiros do ecossistema digital e omnicanal" but does not name the specific commerce platform vendors on the website. These are technology/integration partners that distribute TrinioOS reach via their enterprise customer base.
- Logistics gateways / shipping carriers (unnamed)coreTrinio's real-time shipping quote orchestrator performs "Cálculo real-time via API com gateway logísticos (frete quente)", implying API-level integrations with one or more logistics gateways/carriers to power live freight pricing inside Checkout OS.
- Mindsight (careers/hosting partner)minorTrinio's "Trabalhe conosco" (Work with us) link routes to https://oportunidades.mindsight.com.br/trinio, indicating Mindsight hosts Trinio's careers/jobs page — an operational/talent-partnership relationship.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
Trinio competitors and assessment
Company assessmentBroad incumbents
- Stripe: Global payments and commerce infrastructure provider with Stripe Checkout, Link, and the Stripe Connect/Payments Orchestration stack. A direct competitor to Checkout OS in headless checkout performance, plus adjacent competitive overlap on the AI-orchestration narrative for retail commerce.
- Salesforce Commerce Cloud: Enterprise commerce platform used by global retailers, with bundled OMS and Einstein AI features. Overlaps with TrinioOS across checkout, order management, and AI-driven personalization for large omnichannel retail customers.
- Manhattan Active Omni: Enterprise omnichannel order management system used by large retailers for ship-from-store, pickup, and distributed-order orchestration. Directly comparable to Trinio's Order Orchestrator and Pick & Pack App capabilities, though serving larger incumbent retailers.
- Shopify: Global commerce platform with Shop Pay, headless checkout, and the Shop App ecosystem. Competes with Trinio's Checkout OS in headless checkout performance and conversion uplift, and increasingly ships OMS and orchestration features relevant to omnichannel retail.
Direct peers
- VTEX: Brazilian-founded LATAM enterprise commerce platform serving major retail and brand customers. Directly comparable to Trinio in target market (Brazilian omnichannel retail), enterprise GTM, and breadth of commerce/OMS/checkout capabilities — though VTEX is a full commerce suite rather than a pure orchestration layer.
- Kibo Commerce: Composable commerce platform that combines OMS, headless checkout, and personalization for omnichannel retailers. Directly overlaps with TrinioOS in checkout, order orchestration, and AI-driven commerce functionality for mid-market and enterprise retail brands.
- Fluent Commerce: Order management and fulfillment orchestration platform purpose-built for omnichannel retail. Closely comparable to Trinio's Order Orchestrator and Fulfillment Agent modules, addressing the same split-order, ship-from-store, and store-allocation use cases for enterprise retail brands.
Emerging players
- Constructor: AI-native commerce search and personalization platform serving enterprise retail and DTC brands. Comparable as an AI-driven commerce infrastructure peer with overlapping checkout, search, and conversion-optimization thesis for omnichannel retail customers.
Regional players
- Loja Integrada: Brazilian ecommerce platform owned by Locaweb, serving SMB and emerging retail brands across Brazil. A regional LATAM commerce peer with comparable market presence, though targeting smaller retailers than Trinio's enterprise customer base.
- Nuvemshop: LATAM-focused SMB and mid-market ecommerce platform with strong Brazilian merchant penetration. Comparable regional LATAM commerce positioning, though serving smaller merchants than Trinio's enterprise retail focus.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Trinio social profiles
Digital presenceTrinio financial estimates
Financial estimateRevenue estimate
Valuation estimate
Trinio leadership team
Management profileNumber of profiles
Trinio funding detail
Funding detailFunding overview
Funding rounds2 records
Investors9 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Trinio M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Trinio
What does Trinio do?
Trinio sells TrinioOS, a modular Commerce Orchestration Suite powered by coordinated AI Agents that orchestrates end-to-end omnichannel e-commerce operations for enterprise retail brands. The suite combines a headless Checkout, an Order Orchestrator with custom rule engine, a Pick & Pack mobile app, an OS Dashboard, and named AI Agents (Checkout, Fulfillment, Order Manager, Store Ops, CX, Customer Success) that automate checkout conversion, fulfillment routing, ship-from-store and order management decisions across stores, sellers and distribution centers.
Is Trinio a public or private company?
Trinio is a private company. It is classified as venture growth investor backed and is currently operating.
When was Trinio founded?
Trinio was founded in 2021. It employs 11 to 50 people.
Where is Trinio based?
Trinio is headquartered in Rio De Janeiro, Brazil, in the Latin America region.
How does Trinio make money?
Two revenue lines are on record. TrinioOS Platform Subscription / SaaS Fees are the primary driver. The others are transaction-based / GMV-linked Fees on Checkout.
Who are Trinio's main competitors?
Broad incumbents on record are Stripe, Salesforce Commerce Cloud, Manhattan Active Omni and Shopify. Direct peers are VTEX, Kibo Commerce and Fluent Commerce. Constructor is listed as an emerging player. Regional players are Loja Integrada and Nuvemshop.
Does Trinio have an API?
Yes. TrinioOS exposes a real-time API used for shipping rate calculation and quotation, enabling real-time ("frete quente" / live freight) integration with logistics gateways. The API is referenced in the product's order orchestration rules, allowing the platform to fetch real-time freight quotes to apply in checkout and order routing. Public/partner availability, auth method, rate limits, versioning, and sandbox details are not specified.
What industry is Trinio in?
Trinio's product category is Commerce Orchestration Software. Its primary akta.pro industry code is BPAMAGAL, Omnichannel Commerce & Click-and-Collect Platforms, with a secondary code of CRAOAOAH, Product Information Management (PIM), Digital Shelf & Content Syndication Services.