Navigant Credit Union

What Navigant Credit Union does

Navigant Credit Union is a member-owned financial cooperative founded in 1915 and headquartered in Smithfield, Rhode Island. As of year-end 2025, the institution manages more than $4 billion in total operating assets, serves over 165,000 members, and operates 25 physical branch locations across Rhode Island with adjacent reach into Southeastern Massachusetts. The credit union offers a full suite of personal and business banking products including checking accounts (Journey Rewards, Embark, Personal, Relationship, New Beginnings), savings and money market accounts, CDs, IRAs, mortgages (including first-time homebuyer and VA/FHA programs), home equity loans, personal loans, vehicle loans, credit cards, and a newly launched wealth management division (NCU Investment Solutions) following the 2025 acquisition of Randall Financial Group LLC.

The technology platform is built on a digital banking core supporting online banking, iOS and Android mobile apps with Apple Watch integration, mobile wallet (Apple Pay, Google Pay, Samsung Pay), text banking, and card management. Notable integrations include SavvyMoney for credit score monitoring, InvoiceCloud for loan payments, CardValet (Fiserv) for card controls, and Autobooks/QuickBooks for business banking. Business services extend to ACH origination, remote deposit capture, wire transfers, positive pay, lockbox, and merchant payments. A separate Postal Employees Regional Federal Credit Union acquisition in June 2025 further expanded the member base.

The revenue model is fundamentally that of a credit union: net interest income from consumer lending (auto, mortgage, home equity, personal, credit cards), business lending (SBA, term loans, lines of credit, commercial real estate), and investment securities, supplemented by non-interest income from deposit account fees, loan servicing fees, and Mastercard interchange. The go-to-market is relationship-led through branch, mortgage, and business development officers, augmented by community engagement (over $1M in annual donations), financial literacy programs, and brand recognition as Forbes #1 Credit Union in Rhode Island.

Name

Navigant Credit Union

Legal name

Navigant Credit Union

Website

https://navigantcu.org

Company type

Private

Founded year

1915

Operating status

Operating

Headcount range

251–500 employees

Short description

Navigant Credit Union is a member-owned financial cooperative founded in 1915, serving 165,000+ members across Rhode Island and Southeastern Massachusetts with $4B+ in assets, 25 branches, and full-service personal, business, mortgage, and wealth management banking.

Ownership category

akta.pro rank

Product category

Retail Banking

NAICS

Credit Unions (52213), Depository Credit Intermediation (5221), Credit Card Issuing (522210)

SIC

Personal Credit Institutions (6141)

akta.pro primary industry

Community Credit Unions (Retail/Consumer Focus) (FSABAEAA)

akta.pro secondary industry

Bank & Credit Union Personal Loans (Unsecured Installment) (FSAKAAAL)

Keywords

• Retail banking services
• Consumer lending products
• Mortgage loan services
• Business banking solutions
• Digital banking platform

Headquarters

HQ city

Smithfield

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain, Others

Revenue model

1. Interest Income - Consumer Lending: Interest earned on consumer loans including auto loans, mortgages, home equity loans, personal loans, and credit cards. Primary revenue driver for credit unions.
2. Interest Income - Business Lending: Interest earned on commercial loans, real estate financing, SBA loans, term loans, and business lines of credit for small business members.
3. Interest Income - Investment Securities: Income from investment portfolio including mortgage-backed securities, U.S. government obligations, and other interest-earning assets.
4. Fee Income - Deposit Accounts: Various fee income from deposit accounts including overdraft fees, ATM fees (out-of-network), wire transfer fees, and account maintenance fees.
5. Fee Income - Loan Servicing: Fees from loan-related services including late payment fees, prepayment penalties, and origination fees.
6. Interchange Income: Revenue from debit and credit card transaction interchange fees on Mastercard transactions.

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels6 records

Core offering

Navigant Credit Union is a member-owned financial cooperative that delivers full-service personal and business banking products. Its core offering spans deposit accounts (checking, savings, money market, CDs, IRAs), consumer and commercial lending (mortgages, home equity, auto, personal, business lines of credit, SBA), credit cards, wealth management through NCU Investment Solutions, and digital banking channels (online, mobile, text banking, mobile wallet). The institution serves Rhode Island residents and small-to-medium businesses through 25 branches combined with digital services, operating under a federally insured credit union charter (NCUA).

Product overview

Navigant Credit Union operates as a full-service financial institution offering a unified banking platform with multiple product lines. Personal banking includes checking (Journey Rewards, Embark, Personal, Relationship, New Beginnings), savings (Statement, Money Market, CDs, IRAs, Club Accounts), mortgages (standard, First-Time Homebuyer, New Beginnings, VA, FHA, jumbo, construction, refinance), home equity products, personal loans, vehicle loans, and credit cards. Digital banking services encompass online, mobile (iOS/Android/Apple Watch), mobile wallet (Google Pay, Apple Pay, Samsung Pay), telephone banking, card management, and SavvyMoney credit scoring. Business banking features Quest Business Checking/Money Market, business lending (Advantage, Term Loans, Lines of Credit, Real Estate), and comprehensive cash management including ACH, merchant services, remote deposit capture, and QuickBooks integration. The institution expanded into wealth management in 2025 via the NCU Investment Solutions division following Randall Financial Group acquisition. Community services include the NCU Charitable Foundation, financial literacy programs, donations, sponsorships, and volunteer services.

Differentiator

Problem solved

Functional benefit

Brands

• NCU Investment Solutions: Investment solutions division launched following the acquisition of Randall Financial Group LLC in 2025
• Navigant Credit Union Charitable Foundation

Products and services

• Journey Rewards Checking
• Embark Account
• Personal Checking
• Relationship Checking
• New Beginnings Checking
• Statement Savings
• Kickstart Savings
• Money Market Account
• Relationship Money Market
• Certificates of Deposit (CDs)
• IRA Accounts
• Club Accounts
• Mortgage Loans
• First-Time Homebuyer Loans
• New Beginnings Mortgage
• Home Equity Loans
• Home Equity Line of Credit (HELOC)
• Personal Loans
• Home Improvement Loan
• Smart Start Loan
• Shared Secured Loan
• Cash Reserve Line of Credit
• Auto Loans
• Boat/Motorcycle/RV Loans
• RISLA Student Loans
• Sallie Mae Student Loans
• Online Banking
• Mobile Banking
• Mobile Deposit
• Text Banking
• Mobile Wallet
• Telephone Banking (MoneyCentral)
• Card Management / Card Controls
• Mastercard Debit Card
• Credit Cards
• Wealth Management
• Escrow Account
• Quest Business Checking
• Quest Business Money Market
• Advantage Small Business Loan
• Term Loans
• Business Lines of Credit
• Real Estate Financing
• Business Online Banking
• Business Mobile Banking
• Remote Deposit Capture
• ACH Collections
• Lockbox
• Merchant Payments
• Smart Safes
• ACH Payments
• Wire Transfers
• Positive Pay
• Payroll Services
• Zero Balance/Target Balance Sweep Accounts
• Investment Sweep Accounts
• Business CD Accounts
• Business Money Market Accounts
• Loan Payment via InvoiceCloud
• Insurance

Named customers6 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability1 record

Feature4 records

Partnerships

Eight partnerships are on record, tiered core, major and support.

• Delta Dental of Rhode IslandcoreStrategic or Co-development Partner · 22 February 2026Joseph R. Perroni, CEO of Delta Dental of Rhode Island, appointed to Navigant Credit Union board of directors. Perroni brings extensive executive experience in Rhode Island and has been recognized for contributions to the state's business community.
• Bryant UniversitymajorStrategic or Co-development Partner · 9 February 2025$5 million investment to construct Navigant Credit Union Field House at Bryant University in Smithfield, RI. Demonstrates commitment to community investment and educational partnerships.
• Randall Financial Group LLCmajorStrategic or Co-development Partner · 1 January 2025Acquisition completed to launch new NCU Investment Solutions division, expanding wealth management and investment service offerings to members.
• RISLA (Rhode Island Student Loan Authority)coreChannel Partner/ Reseller/ DistributorPartnership offering RISLA student loans including in-school loans with low fixed rates, no fees, 0.25% auto-pay discount, and refinance options. RISLA loans offered through Navigant for Rhode Island residents.
• Sallie MaecoreChannel Partner/ Reseller/ DistributorPartnership offering Sallie Mae student loans for undergraduate, career training, and graduate students. Navigant members receive competitive rates with no origination fees or prepayment penalties.
• BALANCEcoreStrategic or Co-development PartnerPartnership with industry-leading BALANCE to provide free access to expertly crafted financial education and resources for members, supporting Navigant's financial literacy mission.
• InvoiceCloudsupportTechnology or IntegrationLoan payment processor enabling one-time payments via ACH, debit card, Google Pay, PayPal, or Venmo. Also offers AutoPay, Pay by Text, and Payment History features.
• Rhode Island Credit Union ATM NetworksupportTechnology or IntegrationPartnership allowing Navigant members fee-free ATM withdrawals at network locations across Rhode Island, complementing Navigant's own ATM locations.

Scale indicators7 records

Recent moves8 records

Expansion highlights6 records

Regional players

• Eastern Bank: Large Massachusetts-based community bank with consumer and commercial banking, mortgages, and wealth management. Comparable community-bank model targeting similar New England SMB and consumer segments.
• Bristol County Savings Bank: Massachusetts-based mutual savings bank with presence in Southeastern Massachusetts — adjacent to Navigant's secondary market. Comparable community banking model with similar product breadth and deposit-gathering strategy.

Broad incumbents

• Citizens Bank: Large regional bank with full retail, commercial, mortgage, and wealth capabilities across Rhode Island and Massachusetts. Competes with Navigant on deposits, mortgages, and small business banking with broader geographic and product scale.
• Alliant Credit Union: Large national digital-first credit union with competitive deposit rates, consumer lending, and no-fee checking. Represents the digital credit union model competing for digitally-engaged members in Navigant's footprint.
• Navy Federal Credit Union: Largest U.S. credit union with nationwide membership, full digital banking, and competitive deposit/lending products. Comparable mutual structure and member-owned model but with vastly greater scale and geographic reach.

Direct peers

• Credit Union of New England: Connecticut-based credit union with broader New England membership, offering consumer and mortgage products. Comparable mutual cooperative model with similar deposit and lending product mix.
• BankRhode Island (BankRI): Rhode Island-based community bank offering consumer and commercial banking, mortgages, and wealth management across the same geography as Navigant. Direct competitor with overlapping retail and SMB banking products.
• Coastal1 Credit Union: Rhode Island-headquartered credit union serving individuals and businesses across the state with a comparable suite of deposit, lending, and digital banking products. Direct competitor for members in Navigant's primary market.
• Pawtucket Credit Union: Rhode Island community credit union offering checking, savings, mortgages, and consumer lending to local members. Direct peer competing for the same Rhode Island households and small businesses.
• Washington Trust Company: Largest Rhode Island-headquartered bank with consumer banking, mortgages, wealth management, and business banking. Competes with Navigant across retail deposits, residential lending, and investment services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/navigantcu
• YouTubeyoutube.com/@navigant_credit_union
• Facebookfacebook.com/navigantcreditunion
• LinkedInlinkedin.com/company/navigant-credit-union
• Instagraminstagram.com/navigantcu

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Navigant Credit Union