OpenEye
OpenEye is a cloud-managed video surveillance company serving mid-to-large enterprises with its OpenEye Web Services platform, AI-powered video analytics, and a cloud camera and recorder hardware line. An Alarm.com subsidiary, the company supports over one million video subscriptions and processes 40 million events daily across retail, education, logistics, and other verticals.
- Company typePrivate
- Founded1999
- HeadquartersLiberty Lake, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What OpenEye does
OpenEye is a cloud-managed video surveillance company founded in 1999 by Rick Sheppard and headquartered in Liberty Lake, Washington. Operating as a wholly-owned subsidiary of Alarm.com (Nasdaq: ALRM) since the April 2019 acquisition, the company develops OpenEye Web Services (OWS), a hybrid cloud platform that connects on-premise video recorders and a new line of cloud cameras to centralized management, AI-powered analytics, and integrations with access control, intrusion, point-of-sale, identity management, environmental sensors, and central station monitoring systems. OWS supports over 1 million active video subscriptions, nearly 2 million connected devices, and processes over 40 million events daily.
The product portfolio includes the OWS software platform, an expanding suite of AI add-on modules (Natural Language Video Search, Automated Visual Verification, Intelligent Similarity Matching, AI Visual Checks, AI Traffic Count, Event Reports, Active Deterrence, POS Connect, Operational Analytics), a 2026-introduced cloud camera line (5MP turret/dome, 12MP fisheye with embedded AI), and a hardware recorder lineup (cloud-managed servers and appliances, several NDAA-compliant and assembled in the USA). OpenEye sells through a hybrid go-to-market combining direct enterprise field sales, a certified service provider network, regional resellers (e.g., Arana Security in the UK), and integration partners (Axis Communications, Brivo, DMP, Okta, HALO Smart Sensor, CHeKT, Immix, Bold Group, Topo.ai). Revenue is generated through three license structures — Bundled Perpetual, Perpetual, and Subscription — bundled hardware sales, and AI module subscriptions, targeting verticals including retail, education, logistics, banking, hospitality, multi-family, cannabis, and commercial real estate. International operations have been built out since 2022 across the United Kingdom, Australia, Latin America, and the Nordics, supported by recent senior sales and channel leadership hires.
OpenEye firmographics
Firmographics- Name
- OpenEye
- Legal name
- PC Open Inc.
- Website
- https://openeye.net
- Company type
- Private
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- OpenEye is a cloud-managed video surveillance company serving mid-to-large enterprises with its OpenEye Web Services platform, AI-powered video analytics, and a cloud camera and recorder hardware line. An Alarm.com subsidiary, the company supports over one million video subscriptions and processes 40 million events daily across retail, education, logistics, and other verticals.
- Ownership category
- akta.pro rank
OpenEye industry classification
Industry- Product category
- Cloud Video Surveillance Software
- NAICS
- Security Systems Services (except Locksmiths) (561621), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Cloud Video Surveillance (VSaaS) Setup & Management (HSAHACAE)
- akta.pro secondary industries
- Video Analytics & AI Security Solutions Integration (LPR, Facial, Behavior) (BPAKAGAK), AI/Analytics Video Surveillance (Detection, LPR, People Counting) (HSAHACAF)
Keywords
Where OpenEye is headquartered
LocationHeadquarters
- HQ city
- Liberty Lake
- HQ country
- United States
- HQ region
- North America
Offices6 records
Markets served
OpenEye business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Supply Chain, Infrastructure, Marketing or Sales, Operations
Revenue model
- Software Subscriptions (SaaS): Recurring subscription revenue from OpenEye Web Services cloud platform, typically sold as annual or multi-year licenses with per-camera or per-device pricing.
- Hardware Sales: Sale of video surveillance hardware including recorders, cameras, and associated equipment. Often bundled with software licenses.
- Software Licensing: Perpetual software licenses sold alongside hardware, with optional subscription upgrades for cloud services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| One time/ perpetual license | Multi-year contract | Bundled Perpetual License |
| One time/ perpetual license | Multi-year contract | Perpetual License |
| Subscription | Monthly | Subscription License |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
OpenEye product offering
Product offeringCore offering
OpenEye is a cloud-managed video surveillance company that sells the OpenEye Web Services (OWS) platform, an AI-powered cloud video management system that connects on-premise recorders to cloud analytics. The company manufactures and sells a hardware line of IP cameras (dome, fisheye, bullet, turret, multisensor, and all-in-one cloud cameras) and cloud-managed servers and appliances, and licenses software products (Apex, SaleGuard, Command Station). OWS delivers AI features such as natural language video search, automated visual verification, intelligent similarity matching, and traffic counting, and supports over 1 million active video subscriptions and nearly 2 million connected devices.
Product overview
OpenEye is a cloud video platform company that provides an integrated portfolio of hardware and software products centered on its OpenEye Web Services (OWS) cloud-managed video surveillance platform. OWS serves as the core platform, combining intelligent video technology with AI-powered analytics to deliver actionable business intelligence across over 1 million active video subscriptions and nearly 2 million connected devices. The product portfolio includes hardware (cloud cameras in dome, fisheye, bullet, turret, and multisensor form factors; cloud-managed servers and appliances), software (Apex and SaleGuard perpetual/subscription licenses, Command Station desktop client), and add-on modules (AI Video Analytics, Operational Analytics, POS Connect, AI Traffic Count, Event Reports, Active Deterrence, Intelligent Video Monitoring Tools, and AI-Powered Virtual Support Agent). The platform integrates with third-party systems including access control, intrusion, POS, identity management, and central station monitoring services. OpenEye is a subsidiary of Alarm.com (Nasdaq: ALRM) headquartered in Liberty Lake, Washington, with over 20 years of experience in video surveillance.
Differentiator
Problem solved
Functional benefit
Brands
- OpenEye Web Services (OWS): Cloud-managed video surveillance platform offering AI-powered analytics, video verification, and business intelligence for multi-site businesses.
Products and services
- OpenEye Web Services (OWS) Cloud-managed video surveillance platform combining intelligent video technology with AI-powered analytics to deliver actionable business intelligence. Supports over 1 million active video subscriptions, nearly 2 million connected devices, and processes over 40 million events daily. Provides remote access, proactive alerting, video verification, centralized management, cybersecurity features, and integrations with access control, intrusion, POS, and other business systems.
- Cloud Cameras All-in-one hardware camera line including 5MP turret cameras, 5MP dome cameras, and 12MP fisheye cameras. Each cloud camera contains a camera, recorder, and AI engine. Features limitless scalability (each camera brings its own storage and analytics processing), flexible deployment as standalone or alongside existing recorders, automatic software updates, health monitoring, and centralized management. Cameras connect directly to the cloud with no separate recorder required.
- Dome Cameras Fixed-mount dome-style security cameras. Part of OpenEye's IP camera hardware lineup. NDAA-compliant models include OE-CC51D5 and OE-CC52B5 (Made in Taiwan).
- Fisheye Cameras Wide-angle fisheye security cameras offering 360-degree or 180-degree coverage. Part of OpenEye's IP camera hardware lineup.
- Bullet Cameras Cylindrical bullet-style security cameras. Part of OpenEye's IP camera hardware lineup. NDAA-compliant models include OE-C2212B4, OE-C2214B4, OE-C2012B4-S, OE-C2012B8-S (Made in China).
- Turret Cameras Compact turret-style security cameras with adjustable lens positioning. Part of OpenEye's IP camera hardware lineup. NDAA-compliant models include OE-C3011D4-S, OE-C3012T4-S, OE-C3012T4B-S, OE-C3012T8-S (Made in China).
- Multisensor Cameras Multi-sensor security cameras that combine multiple lenses or sensors in a single unit for flexible coverage options. Part of OpenEye's IP camera hardware lineup.
- Cloud-Managed Servers OpenEye recorders that are cloud-managed for video surveillance recording and management. NDAA-compliant models include MH, MK, MM, MT Series (Assembled in USA), MB Series (Made in Korea), MC Series (Made in Taiwan), MD Series (Made in Taiwan).
- Cloud-Managed Appliances OpenEye appliances that provide cloud-managed video recording and management capabilities. Part of the end-to-end recording solutions alongside software, servers, and cameras.
- Apex Server software for the OpenEye recording engine. Available as Bundled Perpetual License (with OpenEye server/appliance), Perpetual License (for third-party hardware), or Subscription License. Free upgrades during OWS subscription or SMA term. Technical support provided through authorized channel partners.
- SaleGuard Perpetual license software product with bundled 3-year software maintenance agreement. Includes free upgrades during SMA term. Technical support provided for 3 years from activation, available beyond with current SMA. Some functionality dependent on current OWS subscription or SMA.
- Command Station Desktop client software for the OpenEye Video Management System. Part of the supplemental software terms referenced in OpenEye's license agreements.
- AI-Powered Virtual Support Agent AI-driven virtual assistant built into OWS and the Knowledge Base providing 24/7 self-service support for setup, troubleshooting, product information, and everyday security questions. Uses verified sources for accurate responses and refines based on common user interactions over time. Available in OWS (upper right corner) and Knowledge Base (bottom right corner).
- AI Traffic Count AI-powered occupancy tracking feature using OWS line-crossing analytics. Counts people entering and exiting locations over time, generates occupancy alerts when thresholds are exceeded, and provides intuitive reporting tools for traffic trends, patterns, and anomalies. Helps optimize staffing, respond faster, and improve customer experience.
- Event Reports Purpose-built security reporting software within OWS that centralizes event data, trend analysis, and video verification in a single interface. Surfaces data from AI video analytics, access control, alarm panels, environmental sensors, and more. Features interactive graph visualization, adjustable report filters, direct navigation to corresponding video footage, saved reports with flexible date ranges, and user/group-based access assignment.
- Intelligent Video Monitoring Tools Suite of monitoring tools including Location Arming (integrating armed state into security operations), Virtual Arm/Disarm (remotely arm/disarm from any device), Location Schedules with Holiday Hours (customizable alert notification schedules), Central Station integration via CHeKT (streamlined remote event verification), and Multi-Region Analytics (configuring different escalation responses based on threat location within camera view).
Quantifiable outcome
- Over 40 million events processed daily through the cloud platform
- +2 more outcomes
Companies that use OpenEye
Customer profileNamed customers12 records
Segments10 records
Ideal customer profiles3 records
OpenEye technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability12 records
Feature6 records
OpenEye partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Arana SecurityminorArana Security is a UK-based reseller and integrator of OpenEye video surveillance solutions, providing local sales, installation, and support services for customers in the United Kingdom market.
Scale indicators4 records
Recent moves8 records
Expansion highlights7 records
OpenEye competitors and assessment
Company assessmentDirect peers
- Eagle Eye Networks: True-cloud VSaaS provider offering a hybrid cloud video management platform with AI analytics, bridging on-prem recorders and cloud. Direct competitor to OpenEye Web Services in the same customer base of multi-site retailers, schools, and enterprises.
- Rhombus Systems: Cloud-managed physical security platform combining cameras, access control, and AI-powered analytics. Competes head-to-head with OpenEye in enterprise and K-12 segments with a unified cloud hardware-plus-software stack.
- Verkada: Cloud-native video surveillance company offering integrated cameras, AI video analytics, and a unified cloud platform for enterprise and K-12 customers. Closest direct competitor to OpenEye in cloud-managed video for multi-site businesses, but with a hardware-first, all-in-one product strategy.
- Genetec: Provider of unified security, surveillance (Security Center Omnicast), and access control solutions for enterprise and government. Competes with OpenEye in mid-to-large enterprise VMS, particularly via its cloud-enabled Security Center and Arcules cloud offering.
- Milestone Systems: Leading open-platform video management software (VMS) vendor, now owned by Canon. Multiple OpenEye sales hires came from Milestone, highlighting its role as both a competitor (legacy on-prem VMS) and a talent pipeline for OpenEye's cloud transition.
Broad incumbents
- Axis Communications: Leading network camera and IP video OEM that integrates with OpenEye's platform and competes at the camera/hardware layer. As a strategic integration partner and a camera competitor, Axis straddles partner and rival relationships with OpenEye.
- Avigilon (Motorola Solutions): Enterprise video surveillance and analytics business within Motorola Solutions, offering cameras, VMS, and AI analytics. A broader incumbent with deep government, public safety, and large-enterprise footprints competing for the same enterprise video deals.
- i-PRO (Panasonic): Enterprise video surveillance, edge-AI cameras, and security solutions business spun out of Panasonic. Competes with OpenEye in mid-market and enterprise surveillance deployments, especially where NDAA-compliant edge-AI cameras are required.
- Hanwha Vision (Hanwha Techwin): Global manufacturer of network cameras, video surveillance, and AI analytics solutions. Competes with OpenEye at the hardware-plus-VMS layer, particularly in NDAA-compliant enterprise and federal accounts.
Emerging players
- Brivo: Cloud-based access control and physical security platform with growing overlap into cloud video. Direct integration partner with OpenEye (OWS) for unified access control + video, while increasingly competing in the unified cloud security space.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
OpenEye social profiles
Digital presenceOpenEye compliance and trust
Trust signalCompliance4 records
OpenEye financial estimates
Financial estimateRevenue estimate
Valuation estimate
OpenEye leadership team
Management profileNumber of profiles
Profiles14 records
OpenEye funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
OpenEye M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about OpenEye
What does OpenEye do?
OpenEye is a cloud-managed video surveillance company that sells the OpenEye Web Services (OWS) platform, an AI-powered cloud video management system that connects on-premise recorders to cloud analytics. The company manufactures and sells a hardware line of IP cameras (dome, fisheye, bullet, turret, multisensor, and all-in-one cloud cameras) and cloud-managed servers and appliances, and licenses software products (Apex, SaleGuard, Command Station). OWS delivers AI features such as natural language video search, automated visual verification, intelligent similarity matching, and traffic counting, and supports over 1 million active video subscriptions and nearly 2 million connected devices.
Is OpenEye a public or private company?
OpenEye is a private company. It is classified as corporate owned and is currently operating.
When was OpenEye founded?
OpenEye was founded in 1999. It employs 101 to 250 people.
Where is OpenEye based?
OpenEye is headquartered in Liberty Lake, United States, in the North America region.
How does OpenEye make money?
Three revenue lines are on record. Software Subscriptions (SaaS) is the primary driver. The others are hardware Sales and software Licensing.
Who are OpenEye's main competitors?
Direct peers on record are Eagle Eye Networks, Rhombus Systems, Verkada, Genetec and Milestone Systems. Broad incumbents are Axis Communications, Avigilon (Motorola Solutions), i-PRO (Panasonic) and Hanwha Vision (Hanwha Techwin). Brivo is listed as an emerging player.
Does OpenEye have an API?
No public API is recorded for OpenEye.
What industry is OpenEye in?
OpenEye's product category is Cloud Video Surveillance Software. Its primary akta.pro industry code is HSAHACAE, Cloud Video Surveillance (VSaaS) Setup & Management, with a secondary code of BPAKAGAK, Video Analytics & AI Security Solutions Integration (LPR, Facial, Behavior). Its NAICS code is 561621 and its SIC code is 7373.