OpenEye

What OpenEye does

OpenEye is a cloud-managed video surveillance company founded in 1999 by Rick Sheppard and headquartered in Liberty Lake, Washington. Operating as a wholly-owned subsidiary of Alarm.com (Nasdaq: ALRM) since the April 2019 acquisition, the company develops OpenEye Web Services (OWS), a hybrid cloud platform that connects on-premise video recorders and a new line of cloud cameras to centralized management, AI-powered analytics, and integrations with access control, intrusion, point-of-sale, identity management, environmental sensors, and central station monitoring systems. OWS supports over 1 million active video subscriptions, nearly 2 million connected devices, and processes over 40 million events daily.

The product portfolio includes the OWS software platform, an expanding suite of AI add-on modules (Natural Language Video Search, Automated Visual Verification, Intelligent Similarity Matching, AI Visual Checks, AI Traffic Count, Event Reports, Active Deterrence, POS Connect, Operational Analytics), a 2026-introduced cloud camera line (5MP turret/dome, 12MP fisheye with embedded AI), and a hardware recorder lineup (cloud-managed servers and appliances, several NDAA-compliant and assembled in the USA). OpenEye sells through a hybrid go-to-market combining direct enterprise field sales, a certified service provider network, regional resellers (e.g., Arana Security in the UK), and integration partners (Axis Communications, Brivo, DMP, Okta, HALO Smart Sensor, CHeKT, Immix, Bold Group, Topo.ai). Revenue is generated through three license structures — Bundled Perpetual, Perpetual, and Subscription — bundled hardware sales, and AI module subscriptions, targeting verticals including retail, education, logistics, banking, hospitality, multi-family, cannabis, and commercial real estate. International operations have been built out since 2022 across the United Kingdom, Australia, Latin America, and the Nordics, supported by recent senior sales and channel leadership hires.

Name

OpenEye

Legal name

PC Open Inc.

Website

https://openeye.net

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

101–250 employees

Short description

OpenEye is a cloud-managed video surveillance company serving mid-to-large enterprises with its OpenEye Web Services platform, AI-powered video analytics, and a cloud camera and recorder hardware line. An Alarm.com subsidiary, the company supports over one million video subscriptions and processes 40 million events daily across retail, education, logistics, and other verticals.

Ownership category

akta.pro rank

Product category

Cloud Video Surveillance Software

NAICS

Security Systems Services (except Locksmiths) (561621), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Cloud Video Surveillance (VSaaS) Setup & Management (HSAHACAE)

akta.pro secondary industries

Video Analytics & AI Security Solutions Integration (LPR, Facial, Behavior) (BPAKAGAK), AI/Analytics Video Surveillance (Detection, LPR, People Counting) (HSAHACAF)

Keywords

• Cloud video surveillance
• Video management software
• AI video analytics
• Access control integration
• Business intelligence analytics

Headquarters

HQ city

Liberty Lake

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Supply Chain, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Software Subscriptions (SaaS): Recurring subscription revenue from OpenEye Web Services cloud platform, typically sold as annual or multi-year licenses with per-camera or per-device pricing.
2. Hardware Sales: Sale of video surveillance hardware including recorders, cameras, and associated equipment. Often bundled with software licenses.
3. Software Licensing: Perpetual software licenses sold alongside hardware, with optional subscription upgrades for cloud services.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

OpenEye is a cloud-managed video surveillance company that sells the OpenEye Web Services (OWS) platform, an AI-powered cloud video management system that connects on-premise recorders to cloud analytics. The company manufactures and sells a hardware line of IP cameras (dome, fisheye, bullet, turret, multisensor, and all-in-one cloud cameras) and cloud-managed servers and appliances, and licenses software products (Apex, SaleGuard, Command Station). OWS delivers AI features such as natural language video search, automated visual verification, intelligent similarity matching, and traffic counting, and supports over 1 million active video subscriptions and nearly 2 million connected devices.

Product overview

OpenEye is a cloud video platform company that provides an integrated portfolio of hardware and software products centered on its OpenEye Web Services (OWS) cloud-managed video surveillance platform. OWS serves as the core platform, combining intelligent video technology with AI-powered analytics to deliver actionable business intelligence across over 1 million active video subscriptions and nearly 2 million connected devices. The product portfolio includes hardware (cloud cameras in dome, fisheye, bullet, turret, and multisensor form factors; cloud-managed servers and appliances), software (Apex and SaleGuard perpetual/subscription licenses, Command Station desktop client), and add-on modules (AI Video Analytics, Operational Analytics, POS Connect, AI Traffic Count, Event Reports, Active Deterrence, Intelligent Video Monitoring Tools, and AI-Powered Virtual Support Agent). The platform integrates with third-party systems including access control, intrusion, POS, identity management, and central station monitoring services. OpenEye is a subsidiary of Alarm.com (Nasdaq: ALRM) headquartered in Liberty Lake, Washington, with over 20 years of experience in video surveillance.

Differentiator

Problem solved

Functional benefit

Brands

• OpenEye Web Services (OWS): Cloud-managed video surveillance platform offering AI-powered analytics, video verification, and business intelligence for multi-site businesses.

Products and services

• OpenEye Web Services (OWS) Cloud-managed video surveillance platform combining intelligent video technology with AI-powered analytics to deliver actionable business intelligence. Supports over 1 million active video subscriptions, nearly 2 million connected devices, and processes over 40 million events daily. Provides remote access, proactive alerting, video verification, centralized management, cybersecurity features, and integrations with access control, intrusion, POS, and other business systems.
• Cloud Cameras All-in-one hardware camera line including 5MP turret cameras, 5MP dome cameras, and 12MP fisheye cameras. Each cloud camera contains a camera, recorder, and AI engine. Features limitless scalability (each camera brings its own storage and analytics processing), flexible deployment as standalone or alongside existing recorders, automatic software updates, health monitoring, and centralized management. Cameras connect directly to the cloud with no separate recorder required.
• Dome Cameras Fixed-mount dome-style security cameras. Part of OpenEye's IP camera hardware lineup. NDAA-compliant models include OE-CC51D5 and OE-CC52B5 (Made in Taiwan).
• Fisheye Cameras Wide-angle fisheye security cameras offering 360-degree or 180-degree coverage. Part of OpenEye's IP camera hardware lineup.
• Bullet Cameras Cylindrical bullet-style security cameras. Part of OpenEye's IP camera hardware lineup. NDAA-compliant models include OE-C2212B4, OE-C2214B4, OE-C2012B4-S, OE-C2012B8-S (Made in China).
• Turret Cameras Compact turret-style security cameras with adjustable lens positioning. Part of OpenEye's IP camera hardware lineup. NDAA-compliant models include OE-C3011D4-S, OE-C3012T4-S, OE-C3012T4B-S, OE-C3012T8-S (Made in China).
• Multisensor Cameras Multi-sensor security cameras that combine multiple lenses or sensors in a single unit for flexible coverage options. Part of OpenEye's IP camera hardware lineup.
• Cloud-Managed Servers OpenEye recorders that are cloud-managed for video surveillance recording and management. NDAA-compliant models include MH, MK, MM, MT Series (Assembled in USA), MB Series (Made in Korea), MC Series (Made in Taiwan), MD Series (Made in Taiwan).
• Cloud-Managed Appliances OpenEye appliances that provide cloud-managed video recording and management capabilities. Part of the end-to-end recording solutions alongside software, servers, and cameras.
• Apex Server software for the OpenEye recording engine. Available as Bundled Perpetual License (with OpenEye server/appliance), Perpetual License (for third-party hardware), or Subscription License. Free upgrades during OWS subscription or SMA term. Technical support provided through authorized channel partners.
• SaleGuard Perpetual license software product with bundled 3-year software maintenance agreement. Includes free upgrades during SMA term. Technical support provided for 3 years from activation, available beyond with current SMA. Some functionality dependent on current OWS subscription or SMA.
• Command Station Desktop client software for the OpenEye Video Management System. Part of the supplemental software terms referenced in OpenEye's license agreements.
• AI-Powered Virtual Support Agent AI-driven virtual assistant built into OWS and the Knowledge Base providing 24/7 self-service support for setup, troubleshooting, product information, and everyday security questions. Uses verified sources for accurate responses and refines based on common user interactions over time. Available in OWS (upper right corner) and Knowledge Base (bottom right corner).
• AI Traffic Count AI-powered occupancy tracking feature using OWS line-crossing analytics. Counts people entering and exiting locations over time, generates occupancy alerts when thresholds are exceeded, and provides intuitive reporting tools for traffic trends, patterns, and anomalies. Helps optimize staffing, respond faster, and improve customer experience.
• Event Reports Purpose-built security reporting software within OWS that centralizes event data, trend analysis, and video verification in a single interface. Surfaces data from AI video analytics, access control, alarm panels, environmental sensors, and more. Features interactive graph visualization, adjustable report filters, direct navigation to corresponding video footage, saved reports with flexible date ranges, and user/group-based access assignment.
• Intelligent Video Monitoring Tools Suite of monitoring tools including Location Arming (integrating armed state into security operations), Virtual Arm/Disarm (remotely arm/disarm from any device), Location Schedules with Holiday Hours (customizable alert notification schedules), Central Station integration via CHeKT (streamlined remote event verification), and Multi-Region Analytics (configuring different escalation responses based on threat location within camera view).

Quantifiable outcome

• Over 40 million events processed daily through the cloud platform
• +2 more outcomes

Named customers12 records

Segments10 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability12 records

Feature6 records

Partnerships

One partnership is on record.

• Arana SecurityminorChannel Partner/ Reseller/ DistributorArana Security is a UK-based reseller and integrator of OpenEye video surveillance solutions, providing local sales, installation, and support services for customers in the United Kingdom market.

Scale indicators4 records

Recent moves8 records

Expansion highlights7 records

Direct peers

• Eagle Eye Networks: True-cloud VSaaS provider offering a hybrid cloud video management platform with AI analytics, bridging on-prem recorders and cloud. Direct competitor to OpenEye Web Services in the same customer base of multi-site retailers, schools, and enterprises.
• Rhombus Systems: Cloud-managed physical security platform combining cameras, access control, and AI-powered analytics. Competes head-to-head with OpenEye in enterprise and K-12 segments with a unified cloud hardware-plus-software stack.
• Verkada: Cloud-native video surveillance company offering integrated cameras, AI video analytics, and a unified cloud platform for enterprise and K-12 customers. Closest direct competitor to OpenEye in cloud-managed video for multi-site businesses, but with a hardware-first, all-in-one product strategy.
• Genetec: Provider of unified security, surveillance (Security Center Omnicast), and access control solutions for enterprise and government. Competes with OpenEye in mid-to-large enterprise VMS, particularly via its cloud-enabled Security Center and Arcules cloud offering.
• Milestone Systems: Leading open-platform video management software (VMS) vendor, now owned by Canon. Multiple OpenEye sales hires came from Milestone, highlighting its role as both a competitor (legacy on-prem VMS) and a talent pipeline for OpenEye's cloud transition.

Broad incumbents

• Axis Communications: Leading network camera and IP video OEM that integrates with OpenEye's platform and competes at the camera/hardware layer. As a strategic integration partner and a camera competitor, Axis straddles partner and rival relationships with OpenEye.
• Avigilon (Motorola Solutions): Enterprise video surveillance and analytics business within Motorola Solutions, offering cameras, VMS, and AI analytics. A broader incumbent with deep government, public safety, and large-enterprise footprints competing for the same enterprise video deals.
• i-PRO (Panasonic): Enterprise video surveillance, edge-AI cameras, and security solutions business spun out of Panasonic. Competes with OpenEye in mid-market and enterprise surveillance deployments, especially where NDAA-compliant edge-AI cameras are required.
• Hanwha Vision (Hanwha Techwin): Global manufacturer of network cameras, video surveillance, and AI analytics solutions. Competes with OpenEye at the hardware-plus-VMS layer, particularly in NDAA-compliant enterprise and federal accounts.

Emerging players

• Brivo: Cloud-based access control and physical security platform with growing overlap into cloud video. Direct integration partner with OpenEye (OWS) for unified access control + video, while increasingly competing in the unified cloud security space.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/openeyevideo
• YouTubeyoutube.com/openeyevideo
• Facebookfacebook.com/openeyevideo
• LinkedInlinkedin.com/company/openeye_2
• Instagraminstagram.com/openeye_video

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about OpenEye