ConvergeOne

What ConvergeOne does

ConvergeOne (operating as C1) is a U.S.-based enterprise IT integrator founded in 1993 and headquartered in Eagan, Minnesota, with 1,001–5,000 employees. The company designs, deploys, and manages integrated solutions spanning communications (CCaaS, UCaaS, cloud calling), infrastructure (enterprise networking, data center, cloud, edge), and security (AI-powered security, cybersecurity, physical security). C1 serves primarily Fortune 1000 enterprises and public-sector clients across seven core verticals — Higher Education, K-12 Education, State and Local Government, Healthcare, Financial Services, Manufacturing, and Utilities — with named customers including Artesia General Hospital, Aldine ISD, Foundever, and JFK International Air Terminal.

The company's product architecture centers on the C1CX (Connected Experience) unified platform, layered with proprietary AI products including the C1 Elly generative AI suite and C1 OnGuard ML-powered observability, and integrated with deep partnerships across Avaya, Cisco, Dell Technologies, Genesys, Palo Alto Networks, Microsoft, Salesforce, ServiceNow, AWS, and others. C1 derives revenue from four streams: managed services (recurring, including the C1 Advantage offering), professional services (implementation and advisory), cloud solutions (CCaaS/UCaaS subscriptions), and security services — with quote-based enterprise pricing and a direct enterprise field sales motion supplemented by technology-vendor channel relationships.

ConvergeOne's commercial history is defined by an aggressive acquisition roll-up (16+ tuck-in deals from 2012 through 2022, including NuAge Experts, WrightCore, Prime TSR, and Integration Partners), funded in part by Clearlake Capital. The roll-up drove scale but culminated in a $1.8 billion debt load and a Chapter 11 bankruptcy filing in April 2024. A federal district court overturned the bankruptcy plan confirmation in September 2025 over unequal creditor treatment, and the company remains operationally active but in ongoing restructuring, with an active Avaya contract dispute in federal court as of January 2026.

Name

ConvergeOne

Legal name

ConvergeOne

Website

https://convergeone.com

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

ConvergeOne (C1) is a U.S.-based enterprise IT integrator that designs, deploys, and manages communications, infrastructure, and security solutions for Fortune 1000 and public-sector clients across healthcare, education, government, financial services, manufacturing, and utilities.

Ownership category

akta.pro rank

Product category

Enterprise IT Integration Services

NAICS

Computer Systems Design and Related Services (5415), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE)

akta.pro secondary industries

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), UCaaS Platforms & Suites (HDAIAHAA), Connector/Adapter Frameworks & Integration Runtimes (HDAEACAJ)

Keywords

• Enterprise IT integration
• Managed communications services
• Unified communications solutions
• Cybersecurity services
• Enterprise networking infrastructure

Headquarters

HQ city

Eagan

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Managed Services: Ongoing managed services covering security, infrastructure, and communications operations with proactive monitoring and support.
2. Professional Services: Implementation, integration, and consulting services for enterprise technology deployments including advisory and professional deployment.
3. Cloud Solutions: Cloud infrastructure and platform services including CCaaS, UCaaS, and cloud migration services.
4. Security Services: Cybersecurity solutions including AI-powered security, threat detection, compliance management, and security automation.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels8 records

Core offering

ConvergeOne (operating as C1) is an independent enterprise IT integrator that designs, deploys, and manages communications, infrastructure, and security solutions for large organizations. Its core offerings include unified communications and contact center (UCaaS, CCaaS), enterprise networking and modern infrastructure, AI-powered security and cybersecurity services, and proprietary AI/observability platforms (C1 Elly family, C1 OnGuard, C1 Connected Experience). Revenue is generated through managed services, professional services, cloud subscriptions, and resale of third-party vendor technology (Avaya, Cisco, Dell, Palo Alto Networks, Genesys, Microsoft).

Product overview

ConvergeOne (C1) offers a unified platform-plus-modules architecture centered on C1 Connected Experience (C1CX) for AI-powered communications, infrastructure, and security. The core C1CX platform provides workforce engagement, collaboration, and automation capabilities. Complementary product lines include C1 Cloud Calling and C1 Fabric for communications; Enterprise Networking and Modern Infrastructure (cloud, data center, edge computing) for infrastructure; AI-Powered Security and Cybersecurity for security operations; and AI products C1 Elly (generative AI platform), C1 Elly Assist (AI copilot), C1 Elly Automate (intelligent virtual assistant), and C1 OnGuard (ML-powered observability). Services include Advisory, Professional, and Managed Services (C1 Advantage). The portfolio serves industries including healthcare, financial services, manufacturing, education, and government.

Differentiator

Problem solved

Functional benefit

Brands

• C1 Elly: AI-powered generative AI platform for customer and employee experiences
• C1 Elly Assist
• C1 Elly Automate
• C1 OnGuard
• C1 Connected Experience (C1CX)
• C1 Fabric
• C1 Cloud Calling
• C1 Advantage

Products and services

• C1 Connected Experience (C1CX) Unified platform that empowers workforces with engagement, collaboration, and automation capabilities supporting employee and customer interactions to drive business growth.
• C1 Cloud Calling Cloud-based enterprise calling solution integrated with communications infrastructure.
• C1 Fabric Enterprise communications fabric connecting multiple platforms and services.
• Contact Center as a Service (CCaaS) Cloud-based contact center solution offering customer experience advisory and workforce engagement management.
• Unified Communications as a Service (UCaaS) Cloud-based unified communications solution supporting modern meeting rooms, workspaces, and workplace advisory services.
• Enterprise Networking Scalable, secure, high-performance enterprise network solutions including mobility, wireless, and networking capabilities.
• Modern Infrastructure Comprehensive infrastructure solutions spanning cloud, converged and hyper-converged infrastructure, data and AI, data center modernization, data protection, edge computing, and virtualization.
• AI-Powered Security AI-driven security solutions including compliance and risk management, threat detection and response, and security automation.
• Cybersecurity Comprehensive cybersecurity offerings including data security, identity and access management, network and infrastructure security, risk mitigation, security advisory, and cloud security.
• Physical Security Physical security solutions including access control integration and advanced surveillance systems.
• C1 Elly Fully managed generative AI platform for enterprise use, enabling AI-powered customer and employee experiences.
• C1 Elly Assist AI copilot designed to bridge the AI-to-human gap in customer service and employee engagement scenarios.
• C1 Elly Automate Intelligent virtual assistant for enterprise deployments, supporting automation of customer interactions and workflows.
• C1 OnGuard Machine learning-powered observability platform providing maximum resiliency across the entire IT environment.
• Advisory Services Professional advisory services for digital transformation and technology strategy.
• Professional Services Implementation and deployment professional services for enterprise technology rollouts.
• C1 Advantage (Managed Services) Comprehensive managed services offering covering security, infrastructure, and communications operations with proactive monitoring and support.

Quantifiable outcome

• C1 helps enterprises turn complexity into clarity with unified experiences across platforms and services

Named customers6 records

Segments7 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration24 records

AI capability6 records

Feature8 records

Partnerships

17 partnerships are on record, tiered core and secondary.

• AvayacoreTechnology or IntegrationAvaya is a premier technology partner for ConvergeOne, providing communication experiences and collaboration solutions. C1 serves as a key channel partner for Avaya, offering CCaaS, UCaaS, and unified communications solutions to enterprise customers.
• CiscocoreTechnology or IntegrationCisco partnership provides comprehensive networking, security, and collaboration solutions. ConvergeOne offers Cisco-powered enterprise networking, security, and collaboration technologies to customers.
• Dell TechnologiescoreTechnology or IntegrationDell Technologies partnership delivers leading-edge technology solutions from data centers to cyber recovery. ConvergeOne provides Dell infrastructure, data center modernization, and security solutions.
• GenesyscoreTechnology or IntegrationGenesys partnership enables personalized customer experiences and optimized contact center operations through Genesys CX platforms, integrated with ConvergeOne's managed services.
• Palo Alto NetworkscoreTechnology or IntegrationPalo Alto Networks partnership provides advanced cybersecurity solutions for comprehensive protection across all digital assets, integrated into C1's security offerings.
• Juniper NetworkssecondaryTechnology or IntegrationJuniper Networks partnership offers AI-driven networking and security solutions that simplify IT operations and enhance user experiences.
• Extreme NetworkssecondaryTechnology or IntegrationExtreme Networks partnership provides agile and secure cloud networking solutions designed for digital transformation.
• RingCentralsecondaryTechnology or IntegrationRingCentral Powered By C1CX unifies voice, messaging, and video on an AI-driven platform designed to enhance productivity and customer engagement.
• HPE NetworkingsecondaryTechnology or IntegrationHPE Networking partnership provides enterprise networking solutions integrated into ConvergeOne's infrastructure offerings.
• MicrosoftcoreTechnology or IntegrationMicrosoft partnership includes deep integrations with Microsoft Azure, Microsoft 365, Microsoft Teams, and related enterprise technologies across communications, infrastructure, and security solutions.
• SalesforcecoreTechnology or IntegrationSalesforce integration enables comprehensive CRM-connected customer experience solutions. ConvergeOne acquired NuAge Experts in 2021 to enhance Salesforce integration capabilities.
• ServiceNowcoreTechnology or IntegrationServiceNow integration provides enterprise workflow automation and IT service management capabilities within ConvergeOne's managed services offerings.
• SAPsecondaryTechnology or IntegrationSAP integration enables enterprise resource planning connectivity and business process automation within ConvergeOne's solution portfolio.
• OpenAIsecondaryTechnology or IntegrationOpenAI integration supports generative AI capabilities within C1 Elly platform for enterprise customer experience and employee engagement solutions.
• AWSsecondaryTechnology or IntegrationAWS cloud platform integration provides cloud infrastructure and platform services. The acquisition of Prime TSR brought multiple AWS competencies to ConvergeOne.
• OktasecondaryTechnology or IntegrationOkta identity management integration provides secure authentication and identity services within ConvergeOne's security and enterprise solutions.
• GooglesecondaryTechnology or IntegrationGoogle integration includes Google Workspace and Vertex AI capabilities supporting enterprise productivity and AI solutions.

Scale indicators1 record

Recent moves7 records

Expansion highlights5 records

Market position

Competitive moat5 records

Key risks1 record

Key highlights6 records

Customer concentration

• Xx.com/Converge_One
• Facebookfacebook.com/ConvergeOne
• LinkedInlinkedin.com/company/converge-one

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries3 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A17 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ConvergeOne