Metrocare

What Metrocare does

Metrocare Services is a 501(c)(3) nonprofit behavioral health provider and the largest mental health services organization in North Texas, operating from its headquarters at 3242 Remond Drive in Dallas. Founded over 50 years ago (circa 1970), the organization serves more than 55,000 adults and children annually and conducts over 3,000 clinical encounters per day, accounting for approximately 15% of all mental health visits in Texas. Metrocare functions as the Local Mental Health and Intellectual Disability Authority for Dallas County under Texas Health & Human Services and is the only Certified Community Behavioral Health Clinic (CCBHC) in the county.

The organization's service portfolio spans three integrated verticals: mental health services (outpatient therapy, psychiatric medication management, 24/7 crisis intervention, and housing/homelessness support), intellectual and developmental disability (IDD) services (autism services, early childhood intervention, community supports, and the Flourishing Families program), and substance use disorder treatment including Medication-Assisted Treatment (MAT) for opioid addiction. Specialized programs include the Steven A. Cohen Military Family Clinic serving post-9/11 veterans and military families, the Altshuler Center for Education and Research (ACER) in partnership with UT Southwestern for clinical training and research, and harm-reduction initiatives such as the Public Health Vending Machine launched in January 2026.

Metrocare operates eight-plus outpatient clinic locations across Dallas County supported by a $96 million Mental Health and Disability Innovation Center at Hillside Campus (completed September 2025) that spans 309,931 square feet and increased service capacity by 23%. The organization funds operations through Medicaid, Medicare, private insurance, self-pay on a sliding fee scale, and substantial grant funding — including $10.7 million received in 2025 from the Communities Foundation of Texas and Dallas County. The organization maintains over 150 formal community partnerships spanning hospitals, school districts, criminal justice entities, and social service agencies, and provides care regardless of ability to pay under a published charity care policy. Notable strategic events include the December 2024 opening of the Elam Family Mental Health Clinic, the Hillside Campus completion, and the announced April 2026 retirement of 13-year CEO Dr. John W. Burruss with Tate Ringer appointed as Interim CEO.

Name

Metrocare

Legal name

Metrocare Services

Website

https://metrocareservices.org

Company type

Private

Founded year

1970

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Metrocare Services is a 501(c)(3) nonprofit and the largest behavioral health provider in North Texas, delivering mental health, intellectual/developmental disability, and substance use disorder services to over 55,000 adults and children annually across Dallas County through eight-plus outpatient clinics.

Ownership category

akta.pro rank

Product category

Community Behavioral Health Services

NAICS

Individual and Family Services (6241), Services for the Elderly and Persons with Disabilities (62412), Outpatient Mental Health and Substance Abuse Centers (621420)

SIC

Services-Social Services (8300), Services-Specialty Outpatient Facilities, Nec (8093), Services-Health Services (8000)

akta.pro primary industry

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)

akta.pro secondary industries

Special Needs Adult Day Programs (Developmental/Physical Disabilities, Seniors) (HLADAIAI), Long-Term Services & Supports (LTSS) / MLTC Managed Care Plans (HLAEAEAD)

Keywords

• Behavioral health services
• Mental health treatment
• Developmental disability services
• Substance abuse treatment
• Outpatient mental health

Headquarters

HQ city

Dallas

HQ country

United States

HQ region

North America

Offices10 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Government Healthcare Programs: Revenue from Medicaid, Medicare, and other government healthcare programs for mental health, IDD, and substance abuse services.
2. Private Insurance: Revenue from private insurance plans accepted by Metrocare for covered mental health and healthcare services.
3. Self-Pay/Sliding Fee Scale: Self-pay options based on sliding fee scale determined by income and family size. Charity care available for uninsured individuals.
4. Grant Funding: Grant funding from foundations and government sources for program expansion and community health initiatives.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Metrocare Services is a 501(c)(3) nonprofit community behavioral health provider delivering integrated mental health, intellectual and developmental disability (IDD), and substance abuse services across Dallas County. Its core offerings include outpatient mental health clinics for adults and children, IDD and autism services, and Medication-Assisted Treatment for opioid use disorder. Specialty programs include the Steven A. Cohen Military Family Clinic for post-9/11 veterans, 24/7 crisis services, housing and homelessness support, and the ACER training and research institute partnered with UT Southwestern. Services are delivered regardless of ability to pay through Medicaid, Medicare, private insurance, and a sliding fee scale.

Product overview

Metrocare is a comprehensive behavioral health services provider offering a platform of integrated mental health, intellectual and developmental disability (IDD), and substance abuse services across Dallas County. The core offerings include Mental Health Services (for adults, children, and teens), IDD/Autism Services, and Substance Abuse Services including Medication-Assisted Treatment. Specialized programs include The Steven A. Cohen Military Family Clinic serving post-9/11 veterans and military families, Crisis Services with 24/7 hotline support, Housing & Homelessness Services, and the Altshuler Center for Education and Research (ACER) for clinical training and research. The Mental Health and Disability Innovation Center at Hillside, opened September 2025, serves as the flagship facility combining clinical care with training and research capabilities. Services are provided regardless of ability to pay through a sliding fee scale, accepting Medicaid, Medicare, and private insurance.

Differentiator

Problem solved

Functional benefit

Brands

• Altshuler Center for Education and Research (ACER): A unique partnership between Metrocare, UT Southwestern and other academic medical institutions. The premiere training and research institute for community mental health professionals across Texas, training medical students in psychiatry, psychology, social work, counseling, nursing, and other disciplines.
• Steven A. Cohen Military Family Clinic at Metrocare

Products and services

• Mental Health Services Outpatient mental health services for adults and children including assessment, therapy, crisis intervention, and psychiatric medication management. Available for adults, children, and adolescents experiencing conditions such as depression, anxiety, schizophrenia, bipolar disorder, ADHD, OCD, and eating disorders.
• Intellectual & Developmental Disability (IDD) Services Comprehensive IDD services for individuals with intellectual disabilities, developmental disabilities, and autism spectrum disorders, including Authority Services, Autism Services, Early Childhood Intervention, Community Supports, and the Flourishing Families caregiver program.
• Substance Abuse Services Recovery-focused substance use programs combining Medication-Assisted Treatment (MAT) with counseling and behavioral therapies for opioid use disorder and other substance use conditions. Includes Adult MAT and Teen MAT programs and harm reduction services such as the Public Health Vending Machine.
• The Steven A. Cohen Military Family Clinic at Metrocare Cohen Veterans Network clinic providing mental health care to post-9/11 veterans, active duty service members, National Guard and Reserves, and their families regardless of discharge status or combat experience. Offers individual, couples, family, and group therapy plus case management and resource connection, including HIPAA-compliant telehealth.
• Crisis Services 24/7 crisis hotline and intervention services for individuals experiencing mental health emergencies, available around the clock at (214) 743-1215.
• Housing & Homelessness Services Supportive housing services and homeless outreach helping individuals with mental health challenges find stable housing and maintain independence.
• Medication-Assisted Treatment (MAT) Evidence-based treatment combining FDA-approved medications (methadone, buprenorphine, naltrexone) with counseling for opioid use disorder, delivered through Adult MAT and Teen MAT programs.
• Early Childhood Intervention Early intervention services for young children with developmental delays or disabilities, providing family-centered support during critical developmental periods.
• Flourishing Families Program supporting families of individuals with intellectual and developmental disabilities, providing resources and support for caregiver wellness and family stability.
• Altshuler Center for Education and Research (ACER) Training and research institute operated in partnership with UT Southwestern Medical Center, providing clinical training for psychiatry residents, medical students, psychology interns, social work and counseling students, APNs, behavioral health therapists, and board licensure candidates in community mental health settings.
• Mental Health First Aid Training Free eight-hour certification course teaching participants a five-step action plan to assess situations, select interventions, and secure appropriate care for individuals experiencing mental health challenges.
• Metrocare Connect to Care Care coordination and referral program connecting individuals to appropriate mental health and social services across the Dallas County network.

Quantifiable outcome

• 23% increase in service capacity
• +5 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

16 partnerships are on record, tiered core, major and minor.

• UT Southwestern Medical CentercoreStrategic or Co-development PartnerACER (Altshuler Center for Education and Research) is a unique partnership between Metrocare and UT Southwestern for training psychiatry residents, medical students, psychology interns, social work students, and other disciplines in community mental health. Joint research initiatives to implement new mental health treatment methods.
• Cohen Veterans NetworkcoreStrategic or Co-development PartnerThe Steven A. Cohen Military Family Clinic at Metrocare is part of Cohen Veterans Network, a national nonprofit network of mental health clinics for post-9/11 veterans. Established in 2016 as one of the first clinics in the network.
• Parkland HospitalcoreStrategic or Co-development PartnerFormal partnership with transition liaisons serving as designated contact for hospitals so patients can have an outpatient appointment scheduled before leaving the hospital.
• Children's HealthmajorStrategic or Co-development PartnerPartnership with Children's Health hospital for patient transition to outpatient mental health care.
• Military Veteran Peer Network (MVPN)coreStrategic or Co-development PartnerMVPN offers peer support, training, and connection to resources for veterans. Metrocare provides the Cohen Clinic which works with MVPN for warm handoffs to local resources.
• Dallas County Health and Human Services (DCHHS)majorStrategic or Co-development PartnerPartnership to launch Public Health Vending Machine at Lancaster-Kiest Clinic providing free naloxone (Narcan), hygiene kits, sexual health kits, and harm reduction supplies. Funded through U.S. Department of Health and Human Services.
• Family Connects North TexasmajorStrategic or Co-development PartnerRegional partnership between Metrocare, My Health My Resources of Tarrant County (MHMR), TexProtects, and United Way Metropolitan Dallas offering free postpartum in-home nurse visits to Dallas-area parents of newborns.
• Dallas Independent School DistrictcoreStrategic or Co-development PartnerMOUs and referral processes with school districts and charters across Dallas County to support counselors, teachers, and administrators with students who have intensive behavioral challenges.
• Texas Health & Human ServicescoreOthersState partner as Local Mental Health and Intellectual Disability Authority providing comprehensive behavioral health services under state oversight.
• Managed Care Organizations (MCOs)coreOthersPartnership with managed care organizations for healthcare service delivery and reimbursement.
• Texas Correctional Office on Offenders with Medical or Mental Impairments (TCOOMMI)coreStrategic or Co-development PartnerMetrocare serves as TCOOMMI program administrator providing therapeutic intervention in coordination with probation and parole for youth and adults as well as intensive mental health services for individuals re-entering the community.
• City of Carrollton and Metrocrest ServicesmajorStrategic or Co-development PartnerNavigator Program addressing mental health needs in emergency situations and training first responders to identify individuals in mental health distress during emergency calls.
• Texas Women's University, Southern Methodist University, University of Texas at Arlington, University of Texas at Dallas, University of North Texas, Angelo State UniversitymajorStrategic or Co-development PartnerEducation and research partnerships through ACER for training medical students, psychiatry residents, psychology interns, social work students, and counseling students in community mental health settings.
• Green Oaks Hospital, Dallas Behavioral Healthcare Hospital, Hickory Trails Psychiatric Hospital, Perimeter Healthcare, Southern Area Behavioral HealthmajorStrategic or Co-development PartnerPartnerships with psychiatric hospitals for patient transitions and continuity of care.
• National Alliance on Mental Illness (NAMI)minorOthersNational mental health advocacy organization partnership.
• Meadows Mental Health Policy InstituteminorOthersMental health policy institute partnership for advocacy and policy development.

Scale indicators12 records

Recent moves7 records

Expansion highlights7 records

Direct peers

• Tri-County Behavioral Healthcare: Texas LMHA serving Liberty, Chambers, and Walker counties with mental health, IDD, and substance use services - similar mission and county-authority structure.
• Austin Travis County Integral Care: Local Mental Health Authority for Travis County, Texas - directly comparable LMHA structure providing mental health, IDD, and substance use services on a sliding-fee scale with similar state oversight.
• The Harris Center for Mental Health and IDD: LMHA for Harris County (Houston), Texas providing mental health, IDD, and crisis services at comparable scale to Metrocare - one of the largest community behavioral health providers in Texas.
• My Health My Resources (MHMR) of Tarrant County: Tarrant County's LMHA and existing Metrocare partner via Family Connects North Texas - provides the same integrated mental health, IDD, and substance abuse services to a neighboring North Texas county.
• Burke Center: Texas LMHA serving multiple East Texas counties with integrated mental health, IDD, and early childhood intervention services - directly comparable scope and CCBHC-equivalent service model.
• CenterPointe Health: Nebraska-based Certified Community Behavioral Health Clinic providing integrated mental health, substance use, and primary care with comparable CCBHC operating model and sliding-fee scale.
• Aspire Indiana Health: Indiana-based nonprofit CCBHC providing integrated behavioral health and primary care services with sliding-fee scale and government payer mix closely mirroring Metrocare's structure.
• Genesee Health System: Michigan community mental health services provider serving Genesee County with mental health, IDD, and substance abuse services as a CMHSP - functionally analogous to a Texas LMHA.

Broad incumbents

• Rogers Behavioral Health: National behavioral health provider specializing in OCD, anxiety, depression, and eating disorders - operates at broader scale across multiple states with partial service overlap with Metrocare's mental health and adolescent programs.
• Devereux Advanced Behavioral Health: Large national nonprofit serving individuals with emotional, behavioral, and cognitive differences including IDD and autism - overlaps with Metrocare's IDD and autism service lines at national scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/pg/CohenMetrocare/events
• Xx.com/metrocare

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Metrocare