What Alacrity Solutions does

Alacrity Solutions is a US-headquartered, PE-backed provider of end-to-end insurance claims management services for property, auto, casualty, catastrophe, flood, environmental, and specialty risks. Founded in 1976 and based in Fishers, Indiana, the company has grown into one of the larger independent claims management platforms in North America, serving hundreds of insurance carrier, MGA, self-insured, government, and Lloyd's Market clients across all 50 US states, Canada, Puerto Rico, and (as of March 2026) the United Kingdom. The customer base spans many of the largest US home and auto carriers, regional carriers, and corporate/energy insureds (including BP, Shell, LyondellBasell, Plains All American, and NiSource), with marquee catastrophe engagements such as Deepwater Horizon (1M+ claims) and the Columbia Gas pipeline explosion underscoring surge-response depth.

The platform is organized around six core service lines—Call Center Support (24/7 FNOL/claims intake), Third-Party Administration, Property Claims, Auto Claims, Temporary Housing, and Subrogation & Recovery—delivered through a hybrid model combining 501-1,000 internal employees (including 400+ I-CAR Gold Class and IICRC certified professionals) with a nationwide network of credentialed independent adjusters. Supporting technology includes the Alacrity Intelligence AI-enabled operational layer, SpartanRMS (proprietary subrogation case management), Identification Workspace (OCR plus predictive/regressive analytics), HOMETRAK/ClaimTracker/TECH HUB (housing workflow), AlacrityConnect (adjuster portal), and integrations with XactAnalysis, Symbility, and FileTrac. The platform is SOC 2 Type 2 certified and ISO/IEC 27001 aligned.

Revenue is generated primarily through B2B service arrangements with insurance carriers and MGAs via per-claim or managed-service contracts (claims management, TPA, staffing augmentation), contingency-fee subrogation recoveries, and fee-based temporary housing placements. Go-to-market is enterprise sales-led, supplemented by industry events (PLRB) and Lloyd's Market engagement. The company has actively deployed PE capital—including a BlackRock Alternatives LTPC investment in 2023 and a $175M capital infusion in March 2025—across multiple acquisitions (PDA 2022, Cross Country Adjusting 2023, Inspection Connection 2025) and the January 2026 divestiture of the Managed Repair Division (now Altimeter Solutions Group) to focus the platform on core claims services.

Name

Alacrity Solutions

Legal name

Alacrity Solutions Group, LLC

Website

https://alacritysolutions.com

Company type

Private

Founded year

1976

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Alacrity Solutions is a PE-backed, US-headquartered insurance claims management provider offering end-to-end claims handling, TPA, subrogation recovery, temporary housing, and inspection services to hundreds of insurance carriers, MGAs, self-insureds, Lloyd's Market carriers, and government entities across North America and the UK.

Ownership category

akta.pro rank

Product category

Insurance Claims Management

NAICS

Claims Adjusting (524291), Custom Computer Programming Services (541511), Computer Systems Design Services (541512)

SIC

Insurance Agents, Brokers & Service (6411), Services-Prepackaged Software (7372)

akta.pro primary industry

Policy Administration, Underwriting & Rating Platforms (Core Insurance SaaS) (FSAGAGAB)

Keywords

• Insurance claims management
• Third-party administration
• Property claims adjusting
• Auto claims handling
• Subrogation recovery services

Headquarters

HQ city

Fishers

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Claims Management Services: Revenue from providing end-to-end claims handling services including loss adjusting, property claims, auto claims, and catastrophe response. Services are billed based on claims processed or as part of managed service agreements with insurance carriers.
2. Third-Party Administration (TPA): Full-service claims administration for carriers, MGAs, and self-insureds, providing structured claims operations without overhead. Revenue model typically involves per-claim fees or managed service arrangements.
3. Subrogation & Recovery: Contingency-based subrogation recovery services where fees are earned only on successful recoveries. Works on auto, property, workers' comp and cargo claims across all 50 states.
4. Temporary Housing Services: Lodging coordination services for displaced policyholders. Revenue derived from service fees on housing placements, with savings passed to carriers through volume purchasing.
5. Staffing & Personnel Services: Provides claims professionals for staff augmentation, either as dedicated resources or shared/hybrid models. Billed based on personnel deployed and duration of engagement.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels5 records

Core offering

Alacrity Solutions provides end-to-end insurance claims management services for property and casualty carriers, MGAs, self-insureds, government entities and Lloyd's market insurers. Core deliverables include third-party claims administration, 24/7 FNOL/call center support, field and desk adjusting for property and auto claims, temporary housing/ALE coordination, contingency-based subrogation and recovery, and specialty vehicle appraisal and mechanical inspection. Service delivery is powered by an in-house AI-enabled technology platform (Alacrity Intelligence) and a nationwide network of credentialed adjusters.

Product overview

Alacrity Solutions is an insurance claims management platform offering integrated claims services across multiple modules. The core platform is built around Alacrity Intelligence, their proprietary AI-enabled operational system. The product portfolio centers on six main service lines: Call Center Support for 24/7 FNOL and claims intake, Third-Party Administration for full-service claims handling, Property Claims with nationwide field/desk adjusters, Auto Claims with 400+ certified professionals, Temporary Housing for ALE services, and Subrogation & Recovery Solutions. Supporting these are proprietary technology platforms including SpartanRMS (case management), Identification Workspace (subrogation ID), AlacrityConnect (adjuster portal), and TECH HUB (temporary housing tools). The company has grown through acquisitions including Specialty & Auto Solutions (formerly PDA), Centro Inspection Agency (mechanical inspections), Cross Country Adjusting, and Inspection Connection. A recent divestiture separated the Managed Repair Division (now Altimeter Solutions Group) to focus on core claims services.

Differentiator

Problem solved

Functional benefit

Brands

• Alacrity Intelligence: AI-enabled operational technology layer embedded into workflows to deliver more predictable execution, real-time visibility, and disciplined performance across the claims cycle.
• SpartanRMS
• Alacrity Adjuster Academy
• Alacrity University
• AlacrityConnect
• Specialty & Auto Solutions
• Centro Inspection Agency
• HomeTrak
• ClaimTracker

Products and services

• Call Center Support Insurance-trained professionals handle first notice of loss (FNOL), claims inquiries, catastrophe response, and more across every channel 24/7 through a fully-scalable operations center with customized scripting and API integrations. Designed for insurance carriers needing scalable intake and inquiry handling.
• Third-Party Administration (TPA) Full-service claims handling for carriers, MGAs, and self-insureds from FNOL through claim resolution using experienced examiners and agreed-upon guidelines standards for consistent daily and CAT volumes. Delivers a structured, accountable claims operation without the overhead of building one in-house.
• Property Claims Nationwide network of experienced field and desk adjusters with integrated TPA capabilities and connected data systems to control cycle time, ensure file accuracy, and deliver consistent high-quality results for daily and CAT claim volumes. Covers residential and commercial property claims.
• Auto Claims Full-service auto claims support combining 400+ I-CAR Gold Class and IICRC certified professionals with connected data intelligence to control cycle time, improve estimate accuracy, and scale for daily claims and surge events. Designed for auto insurance carriers requiring certified handling at scale.
• Temporary Housing Temporary housing and Additional Living Expense (ALE) services offering same-day emergency lodging through hotel networks to long-term housing stays, with technology to save carriers time and money through same-day hotel options and one-day housing options. Coordinates lodging for displaced policyholders.
• Subrogation & Recovery Solutions Subrogation identification platform combined with skilled staff and case management system to reduce recovery cycle time and increase net subrogation recoveries using OCR, predictive and regressive analytics. Works on contingency-fee basis across auto, property, workers' comp and cargo claims in all 50 states.
• Alacrity Intelligence AI-enabled operational capability connecting data, workflows, and claims expertise. Built to streamline processes, proactively scale for volume, manage quality in real time, and deliver predictable results during surge events. Embedded directly into claims workflows across the carrier base.
• Specialty & Auto Solutions (formerly Property Damage Appraisers / PDA) Vehicle appraisal services covering automobiles to tractor trailers with same-day service options, mechanical inspections, and coast-to-coast coverage through 250+ locations and nearly 600 appraisers. Includes specialty vehicle appraisals across auto, heavy equipment, recreational vehicles, marine, and motorcycles.
• Centro Inspection Agency (Mechanical Inspection) Nation's leading network of ASE-certified and OEM A-level technicians for mechanical inspections, inspections and verification of mechanical failures, claims documentation review, and in-court legal representation. Over 3 million mechanical inspections completed since 1987.
• Lloyd's of London Delegated Claims Administrator (DCA) Service UK-based delegated claims administrator service providing compliant, technology-led US claims handling for property, auto, casualty, catastrophe and specialty risks under delegated authority. Combines US execution with London Market compliance, reporting and governance standards for Lloyd's insurers and coverholders placing US risks.

Quantifiable outcome

• 19.2% discrepancy rate identified in claims audits resulting in $3.8M savings for one carrier on 5,800+ estimates
• +4 more outcomes

Named customers10 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability6 records

Feature6 records

Partnerships

One partnership is on record.

• Lloyd's of LondoncoreStrategic or Co-development Partner · 24 March 2026Alacrity launched UK presence within Lloyd's of London building as an approved Lloyd's delegated claims administrator (DCA). Provides compliant, technology-led US claims handling at scale for insurers and coverholders placing US risks through the London Market.

Scale indicators11 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Sedgwick: Sedgwick is one of the largest global providers of claims management, loss adjusting, and managed care services to insurance carriers and employers, directly competing with Alacrity across property, auto, casualty, and CAT claims in the US market.
• Crawford & Company: Crawford & Company is a global independent adjuster and claims management firm offering TPA, field adjusting, and subrogation services to insurers and corporates, making it a close direct peer of Alacrity's core claims and subrogation lines.
• Gallagher Bassett Services: Gallagher Bassett is a major third-party claims administrator serving US insurance carriers and self-insureds with property, casualty, auto, and workers' compensation claims handling, directly overlapping with Alacrity's TPA and adjuster network offerings.
• Engle Martin (formerly E4e): Engle Martin is a leading independent insurance adjusting firm delivering field adjusting and claim services across commercial and personal lines, making it a direct competitor to Alacrity's auto and property adjuster network.
• TRISTAR Claim Services: TRISTAR provides property and auto claims management and independent adjusting services to insurers and MGAs, with similar scale, multi-line focus, and CAT response capabilities to Alacrity.
• Pilot Catastrophe Services: Pilot Catastrophe Services is a specialist independent adjusting firm focused on catastrophe response and property claims surge capacity, a core capability that overlaps with Alacrity's CAT and property claims offerings.
• Sedgwick Specialty (formerly YORK Risk Services): YORK Risk Services operated as a large US claims administration and risk services firm before being absorbed; its national TPA and adjuster footprint historically competed directly with Alacrity for carrier and MGA claims work.

Emerging players

• Fortegra (specialty lines): Fortegra is a specialty insurance platform expanding into claims and managed services through MGA and program business, partially overlapping with Alacrity's TPA and MGA-targeted services.
• CCC Intelligent Solutions: CCC Intelligent Solutions provides AI-enabled software and SaaS for auto claims, collision repair, and total loss workflows, overlapping with Alacrity's auto claims estimating and inspection operations as a technology peer.

Others

• Copart: Copart operates vehicle remarketing and total-loss disposition services closely adjacent to auto claims settlement, frequently interacting with Alacrity's vehicle appraisal and subrogation workflows as a downstream partner.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks6 records

Key highlights8 records

Customer concentration

• Facebookfacebook.com/AlacritySolns
• LinkedInlinkedin.com/company/alacrity-solns
• Xx.com/AlacritySolns

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries6 records

Funding overview

Funding rounds4 records

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A7 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Alacrity Solutions