The Queen's Medical Center

What The Queen's Medical Center does

The Queen's Medical Center, the flagship of The Queen's Health Systems, is a nonprofit acute-care hospital founded in 1859 by Queen Emma and King Kamehameha IV, designated as Hawaii's largest private hospital and its safety-net health system. The system operates 6 hospitals and more than 70 outpatient, primary care, and specialty care sites across O'ahu, Hawai'i Island, Maui, Moloka'i, and Kaua'i, with more than 8,000 employees and 1,400+ physicians. It functions as the primary referral center for complex cases and Pacific-region transfers, with centers of excellence spanning cardiology, neuroscience (Comprehensive Stroke Center, NAEC Level 3 Epilepsy Center, Parkinson's Foundation Center of Excellence), oncology (NAPBC-accredited Women's Health Center), and first-in-Hawaii procedural capabilities including focused ultrasound, TAVR, and TMVR.

The delivery model runs on the Epic electronic health record with an integrated MyChart patient portal and the QueensLink (formerly CARE*Link) community physician portal, embedding Queen's into both consumer and referring-provider workflows. Ambulatory and physician services are delivered through the Queen's University Medical Group (QUMG), the EmPower Health primary care platform, and the system operates care across fixed sites, telehealth, and now a mobile disaster-response clinic. Revenue is generated from fee-for-service and value-based reimbursement from Medicare, Medicaid (Med-QUEST), and commercial payers (notably HMSA), supplemented by physician services through QUMG, philanthropic support, and specialty program income. No public financials are disclosed given nonprofit status.

Name

The Queen's Medical Center

Legal name

The Queen's Health Systems

Website

https://queens.org

Company type

Private

Founded year

1859

Operating status

Operating

Headcount range

251–500 employees

Short description

The Queen's Health Systems is a nonprofit Hawaiian health system founded in 1859, operating 6 hospitals and more than 70 care sites across the islands with 8,000+ employees and 1,400+ physicians, serving as Hawaii's largest private and safety-net hospital network.

Ownership category

akta.pro rank

Headquarters

HQ city

Honolulu

HQ country

United States

HQ region

North America

Offices19 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Hospital and Clinical Services: Core revenue from inpatient hospital care, outpatient clinic visits, emergency department services, surgical procedures, diagnostic imaging, laboratory services, and specialty care across all facilities throughout Hawai'i.
2. Insurance Reimbursement: Revenue from government payers (Medicare, Medicaid/Med-QUEST) and commercial insurance plans. The system accepts most insurance types and offers financial assistance programs for uninsured and underinsured patients.
3. Physician Network Services: Revenue from physician services billed through The Queen's University Medical Group (QUMG) and the Queen's Clinically Integrated Physician Network, including primary care, specialty referrals, and telehealth consultations.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels9 records

Core offering

The Queen's Health Systems operates a statewide network of acute care hospitals, primary care centers, urgent care clinics, and specialty institutes delivering emergency, inpatient, outpatient, and telehealth services across Hawaii. Core clinical offerings span cardiovascular care, neuroscience (stroke, epilepsy, movement disorders), oncology, women's health, pediatrics, behavioral health, and transplant services, supported by an integrated Epic electronic health record and the MyChart digital patient portal. The system also provides community health outreach through mobile clinics and operates as Hawaii's primary safety-net referral destination for complex cases.

Product overview

The Queen's Health Systems is a nonprofit healthcare network in Hawai'i comprising multiple hospitals, primary care centers, and specialty services. The system operates six hospitals (The Queen's Medical Center Punchbowl, West O'ahu, Wahiawā, Kahi Mohala, Queen's North Hawai'i Community Hospital, and Molokai General Hospital), primary care facilities (EmPower Health, The Queen's Health Care Centers, Queen Emma Clinics), and urgent care clinics. Specialty services include the Queen's Heart Institute (cardiology), Queen's Neuroscience Institute (neurology/neurosurgery), pediatric care, women's health, cancer care, behavioral health, and telehealth via Epic MyChart. The system serves as the primary safety net for medical practitioners throughout Hawai'i and employs over 8,000 employees with over 1,400 physicians.

Differentiator

Problem solved

Functional benefit

Brands

• Queen's Heart Institute: Comprehensive cardiovascular care center offering heart care services including cardiac catheterizations, electrophysiology, TAVR, and advanced heart failure programs.
• The Queen's Neuroscience Institute

Products and services

• The Queen's Medical Center (Punchbowl) The flagship acute care hospital of The Queen's Health Systems in Honolulu, providing comprehensive emergency, surgical, and specialty care. Recognized as Hawaii's #1 hospital by U.S. News & World Report for ten consecutive years and named to Newsweek's World's Best Hospitals 2026.
• The Queen's Medical Center – West O'ahu Acute care hospital in 'Ewa Beach providing emergency, surgical, and specialty services to West O'ahu residents, featuring an expanded emergency department with a high-capacity ambulance bay.
• The Queen's Medical Center – Wahiawā Community acute care hospital serving the Wahiawā community on O'ahu, acquired by Queen's in 2024 with certificate of need approval.
• The Queen's Medical Center – Kahi Mohala Behavioral health facility providing inpatient and outpatient psychiatric care services for patients across the Hawaiian Islands.
• Queen's North Hawai'i Community Hospital Community hospital on Hawai'i Island providing acute care, emergency, cardiology, and primary care services to North Hawai'i residents.
• Molokai General Hospital Critical access hospital providing emergency, acute care, and outpatient services to Molokai residents.
• The Queen's Health Care Centers Network of primary care centers across O'ahu, Hawai'i Island, and Kaua'i offering family medicine, women's health, and pediatric services.
• EmPower Health Primary care facility providing family medicine and preventive care services in Hawaii.
• Queen Emma Clinics Primary care clinics providing comprehensive family medicine and preventive services to Hawaii residents.
• Queen's Island Urgent Care Urgent care facilities across O'ahu (Kapolei, Kahala, Kapahulu, Kaka'ako, Pearl Kai) providing walk-in and same-day care for non-emergency conditions.
• Queen's Heart Institute Comprehensive cardiovascular care center offering cardiac catheterizations, electrophysiology, TAVR, TMVR, TriClip, heart failure management including LVAD, heart transplant evaluation, and cardiac rehabilitation. The institute features over 25 board-certified heart care specialists and 110+ heart care staff.
• Queen's Neuroscience Institute Advanced neurological and neurosurgical care including Hawaii's first certified Comprehensive Stroke Center, the state's only NAEC Level 3 Comprehensive Epilepsy Center, Parkinson's and Movement Disorders Center, neurointerventional surgery, neurosurgery, and brain/spine care. Currently participates in 11 clinical trials.
• Pediatric Services Comprehensive pediatric care including primary care, pediatric specialty care (orthopedics, neurology, cardiology, oncology), pediatric urgent care, and adolescent medicine including Teen MyChart services for ages 14-17.
• Women's Health Center Comprehensive women's health services including breast health, maternity services, gynecology, menopause management, bone density, mammography, and genetic counseling. First nationally-accredited breast center in Hawaii (ACS NAPBC reaccredited 2025-2028).
• Cancer Care Complete cancer care spanning prevention, diagnosis, treatment, and survivorship, including radiation oncology, surgical oncology, and head and neck cancer services.
• Behavioral Health Services Inpatient and outpatient psychiatric care delivered in collaboration with families and community organizations for comprehensive mental health treatment.
• MyChart Patient Portal Online and mobile patient portal (via Epic) enabling appointment scheduling, video visits with doctors, prescription refills, lab results review, billing payments, medical record access, and family health management including Teen MyChart for ages 14-17.
• Virtual Urgent Care On-demand video visits with Queen's providers for urgent care needs, accessible to new and existing patients through MyChart.
• Virtual Home Visits Scheduled video visits with primary or specialty care providers from home through MyChart, extending specialty access across the Hawaiian Islands.
• Focused Ultrasound Treatment Incisionless Focused Ultrasound treatment for Essential Tremor and tremor-dominant Parkinson's disease, first available in Hawaii at the Queen's Parkinson's and Movement Disorders Center.
• Queen's Clinically Integrated Physician Network Collaboration between The Queen's Health Systems, community physicians, and Physician Organizations focused on providing high-quality care, increased efficiency, and optimal patient health outcomes through the Accountable Care Organization framework.
• The Queen's University Medical Group (QUMG) Academic multi-specialty medical group providing patient care throughout Hawaii including urgent, ambulatory, and acute care services, serving as the preeminent academic medical group of the Pacific.
• Diagnostic Laboratory Services Affiliate diagnostic laboratory providing clinical and pathology testing services supporting Queen's hospitals, clinics, and external providers.
• Care Resource Hawaii Affiliate organization providing care resource coordination and support services across Hawaii.

Quantifiable outcome

• U.S. News & World Report #1 Hospital in Hawai'i for 10 consecutive years
• +4 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

13 partnerships are on record, tiered core and supporting.

• Hawai'i Department of HealthcoreStrategic or Co-development Partner · 25 March 2026Coordinated mobile medical clinic initiative to provide immediate medical support, telehealth access, prescription refills, behavioral health referrals, and social service navigation to North Shore O'ahu residents recovering from flooding caused by Kona low storms. The partnership deployed coordinated mobile medical clinics to address urgent health gaps for displaced families with interrupted access to care.
• Hawaii H.O.M.E. Project (mobile clinic)coreStrategic or Co-development Partner · 25 March 2026Nonprofit mobile health clinic providing primary care, telehealth, and medication support services as part of the coordinated mobile medical clinic response to storm-damaged North Shore communities on O'ahu.
• Healthy Mothers Healthy Babies Coalition of Hawai'icoreStrategic or Co-development Partner · 25 March 2026Nonprofit coalition providing maternal and infant health services through mobile clinics, contributing to the coordinated disaster-response health initiative serving displaced families on O'ahu's storm-damaged North Shore.
• ElevatePFSsupportingImplementation/ SI/ Consulting PartnerFinancial screening partner assisting Queen's patients with eligibility determination for government health insurance programs, including Med-QUEST enrollment. All financial assistance applicants are initially screened for QUEST eligibility through this partner.
• AccessOnesupportingImplementation/ SI/ Consulting PartnerExtended payment plan provider offering no-interest and flexible low-interest payment plans for patients regardless of balance or credit history. The program never reports to credit bureaus and tailors payment options to patient financial situations.
• Hawaii Dental ServicesupportingOthersDental insurance plan provider for Queen's employees, covering routine exams, cleaning, and dental services including Preventative Care, Oral Surgery, Restorative Dentistry, Endodontics, Periodontics, and Prosthodontics.
• University of Hawai'icoreStrategic or Co-development PartnerAcademic partnership where Queen's physicians serve as primary teaching faculty for the University of Hawai'i Cardiovascular Disease (CVD) Fellowship Training Program. QHS also operates physician residencies, fellowships, and student training programs in partnership with the university.
• American Stroke AssociationsupportingOthersCommunity outreach and education partnership promoting stroke awareness and prevention through the Neuroscience Institute's community education programs.
• Think First – National Injury Prevention FoundationsupportingOthersBrain and spinal cord injury prevention outreach partnership through the Neuroscience Institute's community education and injury prevention programs.
• Sharon's Ride for EpilepsysupportingOthersEpilepsy awareness and support partnership through the Comprehensive Epilepsy Center's community outreach efforts.
• Legal Aid Society of HawaiisupportingOthersReferral partner assisting patients with navigating health insurance options. Listed on the billing and financial resources page as a resource for uninsured or at-risk patients.
• We are OceaniasupportingOthersCommunity organization assisting patients with navigating health insurance options, referenced on the financial resources page as a resource for uninsured individuals.
• Hawaii Medical LibrarysupportingStrategic or Co-development PartnerHealthcare information and library services partnership providing research resources and medical literature access for healthcare professionals within the Queen's system.

Scale indicators15 records

Recent moves7 records

Expansion highlights5 records

Regional players

• Hilo Medical Center: Hawaii Island's largest hospital operated by the Hawaii Health Systems Corporation. Comparable as a regional acute care provider serving a non-O'ahu island population; partially overlaps with Queen's North Hawai'i Community Hospital catchment.

Direct peers

• Maui Health: Operates Maui Memorial Medical Center, Kula Hospital, and Lanai Community Hospital under a Kaiser Permanente affiliation. Comparable to Queen's subsidiary network as a multi-facility island-wide health system serving a single island.
• Hawaii Pacific Health: Hawaii's other major nonprofit health system operating Straub, Wilcox, Pali Momi, and Kapiolani Medical Centers. Directly comparable to Queen's as an in-state competitor across primary, specialty, and tertiary services, and the named counterparty in the contested HMSA merger.
• Kaiser Permanente Hawaii: Integrated payer-provider system operating multiple clinics and the Moanalua Medical Center on Oahu and Maui. Comparable to Queen's on integrated care delivery, geographic focus, and broad primary-plus-specialty service mix.
• Kuakini Medical Center: Honolulu-based nonprofit medical center offering acute, geriatric, and specialty services. Comparable as an in-state nonprofit competitor with overlapping primary care, specialty, and senior care service lines.
• Adventist Health Castle: Windward O'ahu acute care hospital affiliated with Adventist Health. Comparable as an in-state community hospital competitor with similar safety-net and community health roles.

Broad incumbents

• Cleveland Clinic: Nationally recognized nonprofit academic medical system with deep Centers of Excellence model. Comparable to Queen's as a benchmark for how a single flagship hospital can anchor regional specialty dominance and brand recognition.
• HCA Healthcare: Largest for-profit hospital operator in the United States. Relevant benchmark for multi-facility system operating performance, capital allocation, and acquisition strategy across community hospital networks.
• CommonSpirit Health: One of the largest nonprofit Catholic health systems in the U.S., operating across multiple states. Comparable to Queen's as a nonprofit, mission-driven system of comparable scale and multi-specialty footprint.

Others

• Johns Hopkins Medicine: Academic medical system with a clinically integrated physician network and tertiary Centers of Excellence. Comparable to Queen's academic faculty model with University of Hawai'i and its clinically integrated physician network structure.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/QMCHawaii
• Facebookfacebook.com/thequeensmedicalcenter
• LinkedInlinkedin.com/company/queens-medical-lab-inc
• Instagraminstagram.com/queenshealthhi

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Queen's Medical Center